Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from JAPAN

Posted 05-May-2016
Pros: ファミリーヴィラは一歩外に出ると直ぐにシュノーケリングのベストポイント。 チェックイン前、チェックアウト後も海のそばの日陰でのんびりくつろげる。 医者が常駐しており、日曜日も対応してもらえるので、子連れでも安心。
Cons: イタリアンの店で昼食を注文してから、出てくるまでに1時間以上かかった。 隣のお客さんもあきれ気味だった。 のんびりする場所であり、特に昼食後に予定もなかったので、さほど気にならなかったが、 シュノーケリングなどの予約を入れていたら・・と考えると、唯一改善しておいて欲しい点。
申し分なし。 レストランなどの予約が取りづらいとのコメントもあったが、 1ヶ月を切ってから、事前にメールで予約しておけば問題なし。 (CENTARA1の会員登録をして、事前に会員番号も伝えればスムーズ)
5out of 5
by JORGE FERNANDO from Guadalajara

Posted 01-May-2016 on Hotels
Falta que el hotel trate mejor al cliente y bo ser tan rigurosos con las reservaciones de los restaurantes
4out of 5
by A verified traveller

Posted 26-Apr-2016 on Hotels
Almost everything need to book, say spa, dinner, lunch etc, seems “fully booked” is the model ans. and only available after tomorrow.
4out of 5
by KWAN CHO

This traveller left a rating score only Posted 25-Feb-2016 on Hotels
4out of 5
by A verified traveller

신행 몰디브로 소원성취!!

Posted 15-Feb-2016 on Hotels
신혼여행으로 갔다왔는데 너무 좋았어요~수중비행기로 25분정도거리라서 멀게도 느껴 안지고 라군도 깨끗하고 이쁘고 특히 올인클루시브라 아무비용이 안든다는점!그러나 예약이 많아서 마사지도 매일 받지는 못했구요 제일 아쉬운건 예약이 안되서 테판야끼를 못먹어봤어요ㅜㅜ그래도 다른 익스커션은 이용 잘하고 휴가 잘 보내고 왔어요^^
4out of 5
by A verified traveller from Hong Kong

Nice Hotel

Posted 15-Feb-2016
The all-inclusive package is really good that you can eat/drink freely at the designated restaurants. The view of Ocean Water Villa is amazing and we can enjoy the snorkeling at anytime. The staff are nice and helpful and it's a great surprise that one of the staff can speak in Cantonese. The Thai massage is also good, though it's only a 30-min session. The major shortcoming is the difficulty in booking the activities (e.g. Whale Shark Snorkeling Trip, sunset fishing). The activities are fully booked even when we make the booking on the first day of our arrival. It may because it's peak season and it's recommended to increase the frequency or increase the quotas of each activity so that all the customers can enjoy the activities during their stay at Centara.
2out of 5
by A verified traveller

予約システムが悪い

Posted 10-Feb-2016
Cons: 予約システムとスタッフ教育
Location: マレから水上飛行機を利用しましたが、乗り継ぎと待ち時間に2時間ぐらい待った。 次回モルディブに行く機会があるとしたら、マレからスピードボートで行けるところにしたい。
現地にて予約必要なレストラン、一人1日30分の無料SPAマサージの予約、アクティビティーの予約をついてすぐに内線電話でするのですが、予約がなかなかとれません。無料マッサージは1日だけとれただけ。アクティビティーは比較的とれた方。レストランは鉄板焼きは全日昼も夜も予約不可。イタリアレストランも遅い時間ならとれるという具合。同じ料金を支払っていて不公平感を感じた。アイランドクラブにすると予約優先みたいですが。。。 予約のとれなかった鉄板焼きに空席が4席もあったのをみかけました。予約をとっていたお客さんがおそらくキャンセルの連絡をせずに来なかったのだと思いますが、そういった場合、予約時間が10分過ぎた時点で、ウェイティングしている人を入れてあげるとかにすべきだと思う。 あと予約受付の電話のスタッフの対応が悪い。こちらはなんとか予約をとりたいと思っているのに、空いてないから無理!っていう対応。 SPAの予約の方は親切だった。なんとか入れてくれようと努力をして折り返し電話もしてくれました。またマッサージも最高に気持ち良かったです。1日しか予約が取れなかったのが残念。 あと部屋の掃除も適当。棚にアリがたくさんいたのを防虫剤で殺したのですが、その死骸もずっとそのまま。。。ドリンクの補充も毎日されるはずが、水しかされてなかった。それをフロントに連絡すると11時20分にした!という回答。がっくりです。。。 一生に一度のモリディブ旅行をとっても楽しみに来ているゲストと毎日同じ環境で働いているスタッフとの気持ちのギャップを感じた。ホスピタリティーに欠けていて残念でした。
5out of 5
by Yuji from Yokohama

おすすめです。

Posted 25-Jan-2016 on Hotels
食事が大変、おいしかったです。オールインクルーシブなので、料金を気にせずに過ごせます。お酒を飲む方には特にメリットが大きいと思います。ただ、食べ過ぎると、次の食事までにお腹が空かないので、控えめの方がよいと思います。
Comment from Hotel Management
02-Apr-2016 by AGM, Hotel Management
Dear Yokohama, Dear Dusty, Warm greetings from Centara Grand Island Resort & Spa Maldives. Wow! This is sweet and funny! Thank you for taking time to convey this beautiful feedback and thank you so much for staying with us at Centara Grand Island Resort & Spa Maldives. We have already passed your feedback to our team and they are so glad to hear that you loved your experiences with us. We are so glad to hear that you loved our choices of menus and enjoyed everything with us. We appreciate your trust in us and there is nothing more rewarding than to see a happy guest for us and we are continuously striving to improve and we are desperate to get an opportunity to serve you again. Once again many thanks for this beautiful feedback and appreciating our resort. We look forward to welcome you back at Centara Grand Island Resort and Spa for another memorable experience soon. Sincerely, Team Centara Grand Island Resort & Spa Maldives
3out of 5
by A verified traveller from India

Posted 04-Jan-2016
Pros: インクルーシブのドリンクとアクティビティはなかなか良い。
Cons: 食事がじゃっかん残念。
Location: もう少しエメラルドグリーンがたくさんあると思っていたが、思ったよりも少ない感じがした。
ココアに宿泊経験があり、今回このホテルにしたが、ハネムーンというよりは家族でビーチビラが良いと思った。 また、年末年始の乾季のわりに雨が多く、この時期のモルジブは料金高く、あまりお勧めできない。
Comment from Hotel Management
31-Jan-2016 by AGM, Hotel Management
Dear Sir/Madam, Warm greetings from Centara Grand Island Resort & Spa Maldives. Thank you for taking time to convey your feedback and thank you so much for staying with us at Centara Grand Island Resort & Spa Maldives. We have already passed your feedback to our team and we believe they would strive harder to deliver better quality service. We are sad to hear that your stay with us was less than perfect and the weather was a bit unfortunate. We are continuously striving to improve and we are desperate to get an opportunity to serve you again. Once again many thanks for this beautiful feedback and appreciating our resort. We look forward to welcome you back at Centara Grand Island Resort and Spa for more memorable experience. Sincerely, Team Centara Grand Island Resort & Spa Maldives
5out of 5
by A verified traveller from Sydney, Australia

LOVED Centara!

Posted 22-Dec-2015
Pros: Staff are AMAZING! Friendly and hospitable. Daily massages included! The best Reef I have ever snorkelled, right off the back deck of our bungalow.
Cons: Wine/bubbles in the minibar. Dress code for the Buffet- I could wear a sleeveless dress but my hubby had to have a tshirt, no singlet
Location: No need to leave the island- so much to do there! We took the Whale Shark Snorkelling trip, but didn't see one. I would still recommend it though!
We have just returned from our 8 night honeymoon at Centara, where we had the most wonderful time. Centara is a tropical island PARADISE! Our over-water bungalow was clean, tidy, cool, quiet and private. There's nothing more magical than waking up to the most beautiful blue water outside every window of the room! Our bathroom was modern, with a jacuzzi, and the vanity was stocked full of necessary toiletries- very handy if you travelled only with carry-on luggage, which we did (and I highly recommend; you don't need much here!) Centara runs an all-inclusive package, which made it so easy! We packed away our wallets in the in-room safe when we arrived and didn't take them out until we left. You will NEVER go hungry on the island, with Buffet breakfast and a choice of restaurants for lunch and dinner (Buffet, Italian, Thai or Japanese Teppanyaki). Afternoon Tea is served by the pool with a selection of cakes and sandwiches.The food was fantastic. So many choices for drinks at the bars/ restaurants too. I loved the frozen Pina Coladas :) I only wish the in-room mini bar had wines/bubbles as well as beer (I don't drink beer) Loved the daily massages and included tours. We went to the gym a couple of times; It's got what you need for a holiday workout. Hands-down, the best part of our holiday were the staff and other guests we met. Everyone is so friendly and welcoming. We cannot wait to come back to Centara!!
Comment from Hotel Management
05-Jan-2016 by Team Centara Grand Island Resort & Spa Maldives, Hotel Management
Dear Erin, Greetings from Centara Grand Island Resort & Spa Maldives and wish you a prosperous happy new year! Wow! This is amazing and we can’t thank you enough for taking time to convey this beautiful feedback on our resort and most of all, thank you so much for staying with us at Centara Grand Island Resort & Spa Maldives. We have passed this lovely feedback to our team. Our team is so delighted to hear that you loved everything about our resort .Your words are so encouraging and we believe our team would strive harder to deliver better quality service to our guests. It is an amazing feeling to hear that your experience with us was more than you expected, yes!, this is what we try to achieve, that is, to create an experience that will be memorable and beyond your expectation. Once again many thanks for this beautiful feedback and we look forward to welcome you back at Centara Grand Island Resort and Spa again for a more memorable experience next time. Sincerely, Team Centara Grand Island Resort & Spa Maldives