Excellent reception staff. Food is very overpriced in the main restaurants and service slow on the pool bar and foyer restaurant. Half hour wait for drinks and sandwiches. Some guests reserve sun loungers by the pool with the pool attendants and do not turn up to use them until mid afternoon. Not enough to go round as a result. Very clean rooms . Good concierge and doormen.
Comment from Hotel Management
17-Apr-2017 by General Manager, Hotel Management
Thank you very much for choosing Kempinski Hotel Bahia and for your review.
We are glad that you enjoyed the hospitality and friendliness of our staff, and our exquisite rooms. However, we regret to hear that we have not been able to meet your expectations regarding our culinary offerings and pool loungers.
Please accept our sincerest apologies and rest assured that your constructive comments have been forwarded to the related departments for further assessment and therefore immediate action.
Thank you once again for your feedback as I will be looking forward to welcoming you back in our hotel.
With kindest regards,