Junior Suit Deluxe, vista mar | Terrace/patio

Reviews of Gran Hotel Guadalpin Banus

Gran Hotel Guadalpin Banus
C/ Edgar Neville, s/n, Nueva Andalucía, Puerto Banus, Marbella, Malaga

Reviews

8.4

Very good

Rating 10 - Excellent. 614 out of 1351 reviews" "
Rating 8 - Good. 489 out of 1351 reviews" "
Rating 6 - Okay. 161 out of 1351 reviews" "
Rating 4 - Poor. 63 out of 1351 reviews" "
Rating 2 - Terrible. 24 out of 1351 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nasir

Travelled with partner
Liked: Cleanliness, amenities
Great location however the rooms and the hotel needs urgent upgrade.
Stayed 7 nights in Mar 2024
Response from Blanca Vidal on 17 Mar 2024
Thank you for staying here at Guadalpin Hotel Banus and for taking the time to leave us your feedback. We are so happy to hear that you loved our location! And we will definitely look in to how we can upgrade the Hotel for all guests. We hope to have you back for another stay soon again! Best regards,

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Rooms a bit aged
Stayed 1 night in Feb 2024
Response from Blanca Vidal on 17 Feb 2024
Thank you for choosing Hotel Guadalpin Banus and for your high rating. All of your kind comments are truly appreciated and will be shared with the management for future improvements. We look forward to welcoming you back any time you're looking for another memorable experience. Sincerely,

8/10 Good

Reza

Liked: Cleanliness, property conditions & facilities
I have stayed several times. Staff very friendly, Location v good. Hotel needs updating though. Yes I recommend this hotel.
Stayed 6 nights in Jan 2024
Response from Blanca Vidal on 17 Mar 2024
Thank you for staying here at Guadalpin Banus and for taking the time to leave us your feedback. We are so happy to hear about all the things you liked during your stay and especially that you loved the rooms!And we will definitely look in to how we can update the Hotel for all guests. We hope to have you back for another stay soon again!Best regards,

10/10 Excellent

Natalie Ann

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, amenities
Good property in the beach
Stayed 2 nights in Jan 2024

8/10 Good

stuart

Travelled with partner
Liked: Cleanliness, amenities
On the hole we had a fabulous stay at Xmas at the Guadalpin. The location just off the beach is perfect and a 20 min walk into Puerto Banus. The hotel is very clean and all the waiters were extremely friendly and accommodating. Breakfast was excellent with good selection and eggs cooked to your liking. Like a few hotels in the region the decor is tired and does need some TLC and to be modernised. Would like to see management at breakfast help their waiters a bit more in times of busy periods rather than thinking their to important to help out and maybe a salt and pepper pot on all tables so guest don’t have to go searching for the elusive one set. If i was asked to stay here again I would for the right price.
Stayed 9 nights in Dec 2023

8/10 Good

Brian Arthur

Travelled with family
Liked: Cleanliness, amenities
Very pleasant staff. Property a little tired looking. Buffet breakfast lovely, cooked not very good
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2023

10/10 Excellent

lilyan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Blanca Vidal on 19 Nov 2023
Thank you! It's great to hear you had a comfortable stay and made the most of your stay.Best,

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Staff are excellent. The hotel vibe is always relaxed and peaceful
Stayed 2 nights in Nov 2023
Response from Blanca Vidal on 19 Nov 2023
Thank you so much for the kind words! We love that you enjoyed our staff and vibe. Hope to see you in house again soon! -

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Great property with pleasant staff in all areas.
Stayed 4 nights in Oct 2023
Response from Blanca Vidal on 4 Nov 2023
Thank you so much for your review!.It means the world to us that you had such a good time with us ! .We can’t wait to see you again for another awesome stay in our hotel!Don't hesitate to contact us directly and will take care of you All the best,

6/10 Okay

NICOLA

Stayed 3 nights in Oct 2023
Response from Blanca Vidal on 28 Oct 2023
We thank you for taking the time in rating your most recent stay. We hope to welcoming you back in the near future.With kind Regards,

10/10 Excellent

helaine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Blanca Vidal on 15 Oct 2023
Thanks for your top rating. Wow 10/10!.We are looking forward to welcome you again to the Hotel in the coming future.Warm Regards,

10/10 Excellent

Majid

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023
Response from Blanca Vidal on 29 Oct 2023
Hurray, our staff is always happy when we are able to make our guest's stay a pleasant one! We hope to have you as our guests again soon. Happy travels

8/10 Good

Rhonda

Stayed 2 nights in Sep 2023
Response from Blanca Vidal on 29 Oct 2023
Thank you for taking the time to give us your feedback. We're glad you had a positive experience. Thank you.

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous! Wonderful beach, friendly staff, comfortable accommodations. Highly recommend!
Stayed 1 night in Oct 2023
Response from Blanca Vidal on 29 Oct 2023
Thank you for choosing us for your Guadalpin Hotel Banus.We very much enjoyed having you as our guests and we wish you a safe journey home.

8/10 Good

LAURA

Liked: Amenities, property conditions & facilities
Great location on beach, lovely Helpful staff but old hotel and no restaurants open and lots of ants everywhere
Response from Blanca Vidal on 9 Sept 2023
Thank you for your feedback, We are happy to know that our beachfront location has been to your liking in the best residential area between Puerto Banus and San Pedro de Alcantara.We are happy to know that the service you received was to your liking and we would like to inform you that we have relocated the restaurant next to the Hotel's swimming pool with direct sea view. We are sorry to hear about the ants and wish we had known about them while you were at home so that we could have solved the problem. We look forward to welcoming you back to the Hotel in the near future.Best regards,

8/10 Good

Jeremy

Liked: Cleanliness
Always enjoy staying at Gran Hotel Guadalpin as the location is excellent and the hotel staff are friendly,the issues the hotel currently has regarding the restaurants on the property made this visit not as enjoyable as previous visits and the building could now be due an upgrade as it’s looking tired in certain areas but that aside I would always recommend this hotel for a visit.
Stayed 5 nights in Jul 2023
Response from Blanca Vidal on 28 Aug 2023
Thanks for the thoughtful review of Hotel Guadalpin Banus in Marbella. We enjoyed reading your comments, and we appreciate you mentioning all that you liked, especially our location and incredible crew. We are grateful for the feedback regarding the things you would change. We hope you will come back soon for a memorable stay!.Kindest Regards,

10/10 Excellent

Alexey, Sankt Peterburg

Liked: Cleanliness, property conditions & facilities
Good hotel for good price
Stayed 2 nights in Jul 2023
Response from Blanca Vidal on 10 Sept 2023
We love that you chose Gran Hotel Guadalpin Banus for your visit to Marbella! We appreciate you mentioning what a great value we are. Thank you for your feedback, and we hope to have you back again soon. Kind Regards,

10/10 Excellent

Joseph, Redmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location - only negative comment is that the entertainment was”Elvis” and “Frank Sinatra” imitators - why not have local culture representaed?
Stayed 4 nights in Jun 2023

10/10 Excellent

Marna Samantha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Blanca Vidal on 3 Jun 2023
It was our pleasure to be able to host you at The Guadalpin Banus. We look forward to welcoming you back again soon!. Best Wishes,

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was perfect if you want to be away from everyone perfect place to rest. Great staff! Great good! Great service!!
Stayed 2 nights in Apr 2023
Response from Blanca Vidal on 29 Apr 2023
Thank you very much for taking the time to share such amazing comments about your experience. It is a pleasure to receive your wonderful feedback.We look forward to the opportunity to welcome you back again soon.Best regards,

10/10 Excellent

marco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
close to puerto banus
Stayed 4 nights in Apr 2023
Response from Blanca Vidal on 29 Apr 2023
We would like to thank you for sharing your opinion on Expedia, following your recent stay at Guadalpin Banus in Marbella. We very much appreciate your rhigh rating.We are happy to learn that you had an enjoyable stay with us .We look forward to welcoming you back to our hotel soon!Sincerely,

10/10 Excellent

Katie

Stayed 1 night in Apr 2023

6/10 Okay

Alex, Boca Raton

Stayed 2 nights in Apr 2023

10/10 Excellent

Rajiv

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from Blanca Vidal on 7 Mar 2023
Thank you for choosing the Hotel Guadalpin Banus and for your comments. We value you patronage and look forward to welcoming you back.Regards,

10/10 Excellent

NICOLA

Travelled with partner
Liked: Amenities, property conditions & facilities
Pillows were not comfortable, but everything else was amazing
Stayed 3 nights in Feb 2023

10/10 Excellent

Rajiv

Business traveller
Liked: Cleanliness, room comfort
Great hotel to stay at.
welcoming staff and lovely view! walking distance to Puerto Banus, and equal distance to Marbella old town and Estepona - convenient location!
Stayed 4 nights in Feb 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, room comfort
Awesome hotel
Fantastic location Fantastic sea view Fantastic breakfast Fantastic staff Fantastic junior suite with hot tub
Stayed 3 nights in Jan 2023
Response from Blanca Vidal on 9 Feb 2023
Thank you for taking the time to leave us a review. We are thrilled to hear that you had such an exceptional experience with us and particularly enjoyed our location and sea view. We hope to welcome you back for another stay with us soon.Best wishes,

8/10 Good

Julie

Liked: Cleanliness, room comfort
Short winter trip
Short stay at the hotel in January. Hotel staff were absolutely fantastic. I was poorly during trip and the staff helped my husband with arrangements to be seen at the hospital and arranged a driver who was equally great. Daily the team checked in on how I was and couldn’t do enough for us. My husband had many meals either on the breakfast terrace or in the cocktail bar without me and said each was great. The only issue is the rooms would benefit from a bit of love and care and the sound proofing needs a bit of attention but we would definitely visit again
Stayed 5 nights in Jan 2023
Response from Blanca Vidal on 19 Jan 2023
Thank you for taking the time to leave us a review. We are thrilled to hear that you had a wonderful experience with us and our team made such a positive impact to your stay. We are very grateful for your feedback regarding the staff and have shared this with the team. With regards to the rooms and sound proofing we will share your feedback with the management for future improvements.We hope we have the pleasure of welcoming you back to the hotel again soon.Best wishes,

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Blanca Vidal on 7 Jan 2023
Wow! Our staff will be thrilled with your review. Thank-you!

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing exceeded all expectations
Response from Blanca Vidal on 29 Dec 2022
Thank you for taking the time to leave us a review. We are thrilled to hear that you had such an exquisite experience and were able to enjoy our wonderful facilities. We do hope we have the pleasure of welcoming you back again in future.Kind regards,Blanca Vidal

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Unfortunately, the property did not deliver a 5-star experience, when it came to service and staff, mind you this was during the off-season. The food I had was very mediocre and the breakfast buffet left a lot to be desired. The room was surprisingly small for a deluxe ocean view. However, the balcony off the room was very nice.
Stayed 2 nights in Dec 2022
Response from Blanca Vidal on 7 Jan 2023
Thank-you for taking the time to write this review. Truly, your comments will be utilized as teaching and training tools for our staff. We take your feedback very seriously.

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 5 nights in Nov 2022

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Response from Blanca Vidal on 3 Nov 2022
WOW! a "5"!!! Please come back and visit!.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very helpful and kind
Response from Blanca Vidal on 2 Nov 2022
Our Guadalpin Hotel team truly appreciates your high rated review and compliments. Please visit us again soon!

4/10 Poor

Abdullah

Stayed 4 nights in Sep 2022
Response from Blanca Vidal on 4 Oct 2022
Estimado Abdullah,Gracias por hacernos llegar su valoración de nuestro establecimiento y sentimos que no haya sido superior.Nos hubiera gustado que nos hubiera hecho participe durante su estancia de aquellos aspectos que no eran de su agrado para haberle poder ofrecido una estancia más satisfactoria.Espero que para una próxima estancia se dirija a nosotros mientras estáen casa.Esperamos poderle dar la bienvenida pronto de nuevo al hotel.Reciba un atento saludo,

8/10 Good

Fatemeh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location Excellent breakfast Clean
Stayed 5 nights in Aug 2022
Response from Blanca Vidal on 8 Sept 2022
Dear Mr Fatemeh,Thank you for your review of Guadalpin Banus. We look forward to seeing you soon.Kindest Regards,Blanca Vidal

10/10 Excellent

houri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and excellent staff.
Stayed 3 nights in Aug 2022
Response from Blanca Vidal on 30 Aug 2022
Thank you for your review of Guadalpin Banus. We are delighted you had a pleasant stay and found our team friendly. We look forward to welcoming you back.

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and great service, all staff are very accommodating and friendly.
Stayed 7 nights in Jul 2022
Response from Blanca Vidal on 30 Jul 2022
Dear Antony, We are delighted to receive your extremely positive feedback from your recent stay at Gran Hotel Guadalpin Banus. It pleases us greatly that all the aspects of our establishment met with your approval-from our wonderful staff to the hotel itself and everything in between. We aim to offer all of our guests a memorable stay and five star experience and we are thrilled to hear that we succeeded here. We hope that you will return again on another occasion. Kindest Regards,

8/10 Good

Darren Gundry

Travelled with group
Liked: Cleanliness, room comfort
honest review
room cleaner superb. no issues reception staff very helpful. not enough pool side bar staff had to wait upto 15 mins for a drink! overall good but hotel is looking tired and needs minor repairs all round.
Stayed 7 nights in Jul 2022

10/10 Excellent

Adel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and good service
Stayed 4 nights in Jul 2022
Response from Blanca Vidal on 29 Jul 2022
Dear Adel, Thank you for your lovely comments from your recent stay with us at Gran Hotel Guadalpin Banus. We are delighted that you enjoyed everything and rated us so highly and we look forward to welcoming you back on a future visit. Kindest Regards,

2/10 Terrible

Alfred Luca

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Ordered a room with two single beds and they gave us a double and refused to give us a room with two singles. The room was dark, dirty and damp with lots of dust on the shelves and glasses. Very run down hotel and not happy at all
Stayed 5 nights in Jun 2022
Response from Blanca Vidal on 2 Jul 2022
Dear Mr Luca, Thank you for your feedback and we are sorry to hear that your stay at the Hotel was not satisfactory. We have been checking the details of your booking with Expedia where you requested a double bed instead of two singles. If we were unable to provide you with another room with twin beds at a later date, it would have been due to lack of availability. The cleanliness of the Hotel is one of the strong points of our establishment and I have passed your comments to the housekeeping manager for a closer follow-up. We hope you can stay with us again for a more satisfactory stay. Kind regards,

10/10 Excellent

BRIAN, Laguna Beach

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great!
Stayed 8 nights in Jun 2022
Response from Blanca Vidal on 25 Jun 2022
Thank you for taking the time to leave a review of your stay at Guadalpin Hotel Banus. We are especially pleased to hear that you felt well looked after by our team. We look forward to welcoming you again. Kind Regards,

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is a good size without being too big. Little noisy in the morning with deliveries.
Stayed 7 nights in Jun 2022
Response from Blanca Vidal. on 10 Jul 2022
Dear Karen, Thank you for your review and feedback related to your recent stay. We very much hope you enjoyed your stay with us. Thank you for reporting the noise issues with the morning deliveries. We aim to offer the very best experience for all of our guests, so information like this is of a great value for us, as we strive to improve. We shall inform management regarding this to see what can be done to improve things going forward. We trust that it did not detract too much from your stay and hope to see you soon again. King Regards,

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay once again, clean and friendly staff.
Stayed 5 nights in May 2022

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, friendly hotel
Stayed 4 nights in May 2022

8/10 Good

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Enrico

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very frendly
Stayed 6 nights in May 2022

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was great Food was good Staff so friendly
Stayed 3 nights in May 2022