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Reviews of Barceló Marbella

4 out of 5
Barceló Marbella
Camino de Granadillas, s/n, Marbella, Malaga

Reviews

8.4

Very good

Rating 10 - Excellent. 228 out of 538 reviews" "
Rating 8 - Good. 218 out of 538 reviews" "
Rating 6 - Okay. 61 out of 538 reviews" "
Rating 4 - Poor. 16 out of 538 reviews" "
Rating 2 - Terrible. 15 out of 538 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deniz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at Barcelo puerto banus.It was wonderful,thank you
Stayed 2 nights in Jan 2024
Response from Equipo Directivo - Management Team on 24 Jan 2024
Dear Deniz, Thank you very much for your kind feedback.It's wonderful to hear that you found the room cleanliness, hotel condition, service, and amenities to be impeccable during your stay. We strive to maintain the highest standards in every aspect of our hotel, and your recognition of our efforts is truly appreciated. Our team is delighted to know that we were able to contribute to making your stay at our property a memorable one.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

10/10 Excellent

Gary

Stayed 4 nights in Sep 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and the pool area was nice. The room was big and comfortable. Check-in was very easy.
Stayed 2 nights in Sep 2023
Response from Equipo Directivo - Management Team on 21 Sept 2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the quiet atmosphere and enjoyed our pool area. It's great to know that you found your room to be spacious and comfortable, and that the check-in process was smooth for you.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

8/10 Good

Humbert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Only problem. The ceiling fan was not working. The balcony door lock was broken so no security The walk in shower was just a trickle no pressure. Apart from the above hotel was good
Stayed 2 nights in Sep 2023
Response from Equipo Directivo - Management Team on 13 Sept 2023
Dear Humbert,Thank you for reviewing your stay with us.We are glad to hear that you found our hotel to be good overall. However, we apologize for the issues you encountered during your stay. We understand your concerns regarding the ceiling fan, balcony door lock, and the shower pressure. Our maintenance team is always available to address any issues that may arise, and we encourage our guests to report any problems to the front desk so that we can resolve them promptly. We will make sure to investigate and rectify these issues to ensure a comfortable stay for our future guests.We hope to welcome you back in the future. Best wishes,Equipo Directivo - Management Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was just what i wanted. The staff are so friendly and the hotel is very clean. Rooms are spacious and beds are comfy. Food is good, there was always a wide choice at breakfast & lunch. It’s about a 20-25 mins walk to the nearest supermarket but taxi’s/bolts/Ubers are easy to get
Stayed 4 nights in Aug 2023
Response from Equipo Directivo - Management Team on 14 Aug 2023
Dear Laura,Thank you for your positive feedback.We are thrilled to hear that you found our staff friendly and the hotel clean. It's great to know that you enjoyed our spacious rooms and comfortable beds. We take pride in offering a wide variety of food choices at breakfast and lunch, and we're glad that you appreciated it. Our location is indeed a short distance from the nearest supermarket, and we're happy that you found taxis and other transportation options easily accessible.We look forward to welcoming you back on a future occasion.Best regards,Equipo Directivo - Management Team

10/10 Excellent

Ilán

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, friendly staff, clean
Stayed 7 nights in Jul 2023
Response from Equipo Directivo - Management Team on 7 Aug 2023
Dear Ilan, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023

10/10 Excellent

micheline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean
Stayed 7 nights in Jul 2023
Response from Equipo Directivo - Management Team on 3 Aug 2023
Dear Micheline,Thank you for your positive feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion.Best regards,Equipo Directivo - Management Team

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and kept so well. Beds were very comfortable and the pool area was perfect for us as a family. Lovely lunch at the bar/restaurant
Stayed 1 night in Jun 2023
Response from Equipo Directivo - Management Team on 5 Jul 2023
Dear Elizabeth,Thank you for your positive feedback.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Directivo - Management Team

2/10 Terrible

rachid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
very bad hotel
Stayed 2 nights in Jun 2023
Response from Equipo Directivo - Management Team on 9 Jun 2023
Dear Rachid,Thank you for taking the time to share your feedback.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Equipo Directivo - Management Team

8/10 Good

ihab

Travelled with family
Liked: Staff & service, room comfort
Good hotel
Fine hotel. The rooms are spacious. Clean. The breakfast was fine. Far from the city center. Staff was ok
Stayed 2 nights in Apr 2023
Response from Equipo Directivo - Management Team on 15 Apr 2023
Dear Ihab,We appreciate that you took the time to share your experience with us.We regret that our location wasn't ideal for you in some aspects. Nevertheless, we are happy to know you found our hotel to be convenient for transport during your visit to Marbella .We are pleased that, nevertheless, you had an enjoyable stay with us.Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.Our breakfasts represent healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Directivo - Management Team

10/10 Excellent

John Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asombrosa!
The hotel was very nice and quiet, beautiful property, and great food. I could park my motorbike in the parking garage overnight. Ana was extremely helpful at the front desk with anything I needed. A+ Buy Bien!
Stayed 2 nights in Feb 2023
Response from Equipo Directivo - Management Team on 5 Mar 2023
Dear Nathan, Thank you very much for your kind feedback.We are thrilled that you felt welcomed and supported from the moment you arrived until the moment you departed and will not hesitate to share your compliments with the entire reception team as we know it will encourage us to keep on going the extra mile.We are very pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

6/10 Okay

JOHN

Liked: Staff & service, property conditions & facilities, room comfort
could be better
Cold water on one day. Cleaning in bathroom questionable. Shower doorwould not close.
Stayed 3 nights in Feb 2023
Response from Equipo Directivo - Management Team on 22 Feb 2023
Dear John,Thank you for your review.We are sorry that you had issues with the shower in the room. Had you informed a member of our team this would have been rectified in a quick and efficient manner for you. On a future occasion please do not hesitate to inform us of any concerns at the time.We hope to welcome you again in the future. Best regards,Equipo Directivo - Management Team

8/10 Good

Daniel

Stayed 1 night in Jan 2023

10/10 Excellent

Babak

Liked: Cleanliness, staff & service
Perfect
Stayed 7 nights in Sep 2022
Response from Equipo Directivo - Management Team on 19 Oct 2022
Dear Babak, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night break.
Enjoyed the hotel but our check in had us waiting 1hr 40 mins as the room wasn't ready. Paid for evening meal and as the hotel was quiet it was a set menu and not buffet as advertised,First night ok but the second the main meal was a €1 empanada that wouldn't feed a young child. Overall everything else was good except these few issues. Parking expensive considering it's not in a town or centre.
Stayed 2 nights in Sep 2022
Response from Equipo Directivo - Management Team on 19 Oct 2022
Dear John,Thank you for your review.We do our utmost to ensure that our guests can enjoy an enjoyable dining experience and hope our restaurant team will be able to surprise you with delicious international and local dishes on your next visit. Please do not hesitate to let us know your comments on the menu at the time so that our Dining Team can make any improvements on the spot.We are very pleased to know that you liked the room we accommodated you in and that you found it to be comfortable.We look forward to welcoming you back. Best regards,Equipo Directivo - Management Team

10/10 Excellent

Indira

Stayed 2 nights in Sep 2022

6/10 Okay

John

Stayed 1 night in Aug 2022

10/10 Excellent

Angelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel and service!!
Excellent hotel and amenities and the buffet lunch was exceptional and the receptionists were very polite and helpful.
Stayed 3 nights in Jul 2022
Response from Equipo Directivo - Management Team on 4 Aug 2022
Dear Angelo, Thank you very much for your kind feedback. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We look forward to welcoming you back for another memorable experience. Best wishes, Equipo Directivo - Management Team

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet didn't have enough healthy fresh options for lunch or dinner. Lot of fried food
Stayed 4 nights in Jul 2022
Response from Equipo Directivo - Management Team on 21 Jul 2022
Dear Samantha, We appreciate that you took the time to share your experience with us. We have taken good note of your remarks on your dining experience and are sorry to learn that we fell short of your culinary expectations on this occasion. Nevertheless, it is good to know that overall you had a pleasant experience with us. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Equipo Directivo - Management Team

8/10 Good

Fredrik

Stayed 3 nights in Jul 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Lyn

Liked: Cleanliness, property conditions & facilities, room comfort
Fun in the Sun
Rooms were spacious, but small thing was the tea and coffee in the room was not replenished. Buffet breakfast was excellent, and we could replenish the tea etc from there. Pool and bar were great, although slightly strange timings. Pool didn't open till 11am and closed at 7pm We had a car, and I think this is essential in this area. Looking forward to going back again in a few weeks!
Stayed 9 nights in Jun 2022
Response from Equipo Directivo - Management Team on 23 Jun 2022
Dear Lyn, We appreciate that you took the time to share your experience with us. We are sorry if the pool hours did not meet your expectations. In addition to making it possible for our maintenance staff to perform their duties, these hours are in accordance with lifeguard regulations to guarantee the safety of our guests. We are, nevertheless, pleased that you had an enjoyable stay with us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know that this was appreciated. Our breakfast represents healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased it helped you start your day off right. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Equipo Directivo - Management Team

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

EDUARDO

Stayed 2 nights in May 2022

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

ALEJANDRO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room size for a family
Stayed 3 nights in Apr 2022
Response from Equipo Directivo - Management Team on 14 Apr 2022
Dear Alejandro, Thank you for this review of your time at our hotel. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you and your family on your next trip. Best wishes, Equipo Directivo - Management Team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

10/10 Excellent

David

Stayed 11 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

4/10 Poor

Verified traveller

Ac not working and no terrace in my room as booked
Not as expected , room was without Ac couldn’t get fixed
Stayed 3 nights in Aug 2021
Response from Jose A. Guerrero - Guest Experience Manager on 20 Aug 2021
Dear Guest, Thank you for taking the time to share your feedback. We are sorry if there was a problem with the air-conditioning system in your room and that this was not readily addressed during your stay. We will always do our best to ensure the complete comfort of our guests. Additionally, we regret to read that your room did not completely meet your expectations. A thorough description of all our rooms and facilities can be found online. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jose A. Guerrero - Guest Experience Manager

6/10 Okay

Abdulaziz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Really slow service, food is not good and rooms are either not functioning good or still not clean
Stayed 1 night in Aug 2021
Response from Jose A. Guerrero - Guest Experience Manager on 17 Aug 2021
Dear Guest, Thank you for sharing a review. We were concerned to read your remarks on the service you experienced during your stay, especially because your comments do not reflect the usual standard of service we strive to deliver to our guests. Nevertheless, please rest assured that your review will be shared with our heads of department for their information and so that it can be addressed. We are also sorry to learn that our buffet did not meet your expectations; the aim of our professional Chefs is to offer guests high standards and the possibility to savor the best of our local cuisine as well as a large selection of international delights. At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We will be reviewing your feedback in detail with our housekeeping and maintenance departments. We encourage you on a future occasion to inform our team of any issues or concerns so that we may intervene immediately. We hope we can provide you with an improved stay in the future. Kind regards, Jose A. Guerrero - Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Kids friendly hotel
Family oriented hotel with a kids friendly pool and a standard meal offering.
Stayed 1 night in Aug 2021
Response from Jose A. Guerrero - Guest Experience Manager marbe on 13 Aug 2021
Dear Guest, Thank you for reviewing your recent stay at our hotel. Thank you so much for sharing your feedback with us, we are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively. It would be our pleasure to have you return for another memorable experience! Best wishes, Jose A. Guerrero - Guest Experience Manager marbella.gem@barcelo.com Móvil 628934992

2/10 Terrible

Mr Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jose A. Guerrero - Guest Experience Manager marbe on 13 Aug 2021
Dear Mr Mohamed Thank you for sharing your review. Thank you for choosing to stay with us. We are sorry that your recent experience did not match your expectations. The comfort and satisfaction of our guests is our top priority and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have endeavoured to find you a satisfactory and speedy solution. We hope you will consider staying with us again in the future. Best regards, Jose A. Guerrero - Guest Experience Manager marbella.gem@barcelo.com Móvil 628934992

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020

10/10 Excellent

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to just do nothing and chill! Nice staff especially at reception and in the hotel restaurant...
Stayed 10 nights in Jul 2020
Response from Guest Experience Manager on 27 Jul 2020
Dear Philomena Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once again we thank you for this wonderful review, it has been a pleasure for us to read. Kind regards Jose A. Guerrero Guest Experience Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Guy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - definitely recommended
Very nice, large hotel which is extremely clean throughout. The service was very good in reception, the restaurant and the bar. The hotel is quite isolated which is my onlynegative; we had a car butif you don't, then it really has very little close by. Even the nearest restaurants are about a 25 minute walk. In all other respects, a fantastic hotel.
Stayed 2 nights in Jan 2020
Response from Guest Experience Manager on 10 Feb 2020
Dear guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A. Guerrero Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

SueCandFlo, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 4 star plus hotel, and while the building is decent but not stunning the service, excellent food a value for money means for me it more than earns the extra half a star, we had a fabulous view of the mountains from our balcony as well so very happy with the location too. Note to other travelers you need a car for this hotel, which is great for us.
Stayed 4 nights in Sep 2019
Response from Guest Experience Manager on 3 Oct 2019
Dear Guest Thank you for the great feedback of your recent holiday experience at our Barceló Marbella; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A. Guerrero Guest Experience Manager

8/10 Good

elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, not great
Not inexpensive for a mid-range hotel. Room size is generous but sparsely furnished. Dont’ expect any thrills. The breakfast is good and offers many choices, even if the products are not upscale. The general feel is that of an entry-level club med, but that is due more to some of the guests than the hotel Itself. A special note about the ladies at the reception desk. They do check-in, check-out, concierge,etc...with efficiency and smile.
Stayed 2 nights in Sep 2019
Response from Marbella Guest Experience Manager on 24 Sept 2019
Dear elie We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Marbella hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times Thank you once again for making us your choice hotel and for your constructive comments, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards Jose A. Guerrero Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and clean. Staff very attentive, but the evening meal was really disappointing every night. Food very bland and tasteless
Stayed 7 nights in Jul 2019
Response from Marbella Guest Experience Manager on 5 Aug 2019
Dear guest Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you once again for making us your choice hotel and for your constructive comments, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards Jose A. Guerrero Guest Experience Manager

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
The property needs a make over in some parts. My bathroom floor was not cleaned during my stay there as some body oil drops I spilled was not swept away. I left lights on so the cleaning lady would see the non working bulb but that was not changed. They should put rubber feet on terrace furniture as the noice is very enjoying when people shuffle them around especially during the night. Otherwise staff pleasant and situated in a good area.
Stayed 3 nights in Jul 2019
Response from Marbella Guest Experience Manager on 2 Aug 2019
Dear guest. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you once again for making us your choice hotel and for your constructive comments, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards Jose A. Guerrero Guest Experience Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jul 2019