Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller

Would not recommend due to management strategy

Posted 10-Jan-2016
Pros: Nothing because of the business practice leaves you with a bad taste in the mouth. Blah...
Cons: If you ask me they need new management. But you can decide yourself; if you prefer to be treated as a vic vs a guest then it might be for you.
Location: Marbella is nearby and is wonderful to walk, shop and we saw lots of boutique hotels we would choose next time!
I selected a 2 in the areas of "review" because these were indicated as "disappointment" which really classifies how I felt. I was expecting a nice holiday beach side 5 star hotel, but came away feeling disappointed and that sucks when you loose some pleasure during a vacation. The facilities could be 5 start, but the rooms and equipment are worn. Our beds squeeked and probably had 1,000 people in them. The place is perhaps very hi-volume in the summer months, and nothing seems to be updated. The building, tiles, marble all that could be 5 start, but I have stayed in 3 start hotels in better shape for sure. Let me say that the staff were great. But the management decision to "milk" the guests mean we do not feel we are "guests" by targeted customers. Everything is for sale, the pictures on the walls, the art in the halls, the water bottles, the pool, parking, wifi you name it. Somebody definitively decided in the management chain, ultimately approved by the CEO to have a business where the customer is coming away feeling used and abused. So voila, I would never recommend a place like this to any friend. One other thing to be aware of is the pool is not family or kids friendly. There are "rules" that limit kids to a couple hours a few times a week. Worse thing, the place sat empty with two girls sitting there doing nothing. There are fees to use the pool on top. Rather than going out to find customers, they push those interested away. So nobody pays. Brilliant leadership
5 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Tranquil classy hotel

Posted 15-Nov-2015
Friendly staff from start to finish. Excellent facilities, rooms a good size and very clean. Pools and beach club were exceptional. Highly recommend.
5 out of 5
Recommended
for Families
by Louise

Posted 14-Nov-2015 on Hotels
Amazing hotel!! We will for sure come back to this hotel;-)
5 out of 5
Recommended
for Families
by Martin

This traveller left a rating score only Posted 06-Nov-2015 on Hotels
3 out of 5
Recommended
for Couples
by carsten from Vejle

Disappointed

Posted 02-Nov-2015 on Hotels
This hotel is far from 5 star, more an 4 star family hotel. The dinner they served for 35€ we could have had, in a better quality, in a Wok restaurant for 10-12€. So if you want 5 star stay away from this hotel, it should have been renovated/updatet 20 years ago.
4 out of 5
Recommended
for Getaway With Friends
by Gérard from Casablanca

Trés bel hôtel mais, juste bien pour du repos

Posted 30-Oct-2015 on Hotels
Hotel sympa mais manque de vie ...à ma grande surprise etre débité sur sa CB 2 jours après avoir effectué son le règlement des extras me semble très cavalier .cette hôtel avait mon adresse mai de quel droit peut-on débiter ( peu importe le montant ) sans avertir le client lors du départ voir même par mail avant d'effectuer un débit . Pas très clean pour un hôtel ce cette gamme .il y a certainement une explication à ce prélèvement tardif mais, juste ils me préviennent !!!
5 out of 5
Recommended
for Families
by Mike from Ireland

Fab Fab Fab.... Kids loved it more

Posted 28-Oct-2015 on Hotels
Very happy with our stay here. staff at hotel were very helpful. (1) Our flight arrival and hence checkin was late at night and hotel receptionist was good enough to have restaurant order us a cold dinner before it closed so we would have something to eat when we arrived ( a fab start to a 5 star stay. (2) Carlos in the bar was just a tonic to serve us. (3) A most delightful and nice lady cleaned our room daily and was more that helpful to any of our little requests... top class service and feeling overall
4 out of 5
Recommended
for Families
by A verified traveller from Greifensee

Comfortable hotel for family holiday

Posted 26-Oct-2015
Location: The hotel is close to the beach, but we only went once since the water was already a bit cold.
We spent one week at the Vincci hotel Estrella del Mar in October 2015 (one couple with two kids, 3 and 6 years). We had a comfortable room close to the pool which was very convenient with the kids. The hotel offered three pools, one especially for small children. The staff was very friendly, always helpful. The breakfast was great, with a wide choice providing someting for every taste. I would recommend this hotel.
3 out of 5
Recommended
for Families
by A verified traveller

O.K except the Wi-Fi

Posted 11-Oct-2015 on Hotels
Wi-Fi was VERY slow....also reading lights were too small, not enough light to read in the evening. Otherwise very nice visit. Bath on the other hand was very quick and big. Shower was also excellent. Very relaxing !
3 out of 5
by A verified traveller

Nettes Hotel aber nicht direkt am Strand

Posted 11-Oct-2015
Das Hotel ist grundsätzlich ganz O.K., jedoch liegt es nicht direkt am Strand, was aber die Bilder vermuten lassen. Der Beach Club kostet 40 € pro Tag/Person extra!