Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from london

Nightmare at Vincci

Posted 17-Aug-2015
Pros: Nothing
Cons: Staff Attitude to their guests and taking their job seriously
The staff has terrible attitude,their was nothing my friends and I asked for that it took them less than an hour to bring and they had no apologies. Sometimes they were rude.. A very nasty experience considering its a five star hotel. Certainly not worth the cost.
Comment from Hotel Management
21-Aug-2015 by Vincci Hoteles, Hotel Management
Dear guest, We are sorry to hear that your stay with us was not what you expected. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement. Our staff is known for offering exquisite treatment and attention to all our customers. We are sorry that in your case you did not feel that that was the case. We are at your service for anything that you may need. With best wishes, Vincci Hoteles
5 out of 5
Recommended
for Everyone
by A verified traveller from west london

Lovely hotel

Posted 10-Aug-2015
Great place to stay, nice food, very friendly staff, great kids club and nice clean pools. I would highly recommend this to all.
5 out of 5
by A verified traveller from Schweiz

Wunderschöne rühige gegend

Posted 03-Aug-2015
Pros: Strand in der nähe. Genug Pools und Sonnenbetten für alle.
Cons: Glaube nicht.
Location: Hotel befindet sich in ein Ruhige Gegend. Man braucht Transport um in Marbella zu Reisen. Taxi ist am einfachste. c.a. €18
Perfekten Zimmer. Familie freundlich. Super Essen für einem guten Preis. Sehr freundliche Kompetente Service von Putz, Restaurant, Empfang, Pool und Bar.
2 out of 5
by A verified traveller

The hotel is quite doesn't deserve 5 star

Posted 23-Jul-2015
The staff can't speak English and there not friendly , the room description is wrong , and the cleaning is so bad
Comment from Hotel Management
21-Aug-2015 by Vincci Hoteles, Hotel Management
Dear guest, Thank you for taking the time to leave your comments and opinions about your stay in our hotel. The majority of our clients who choose to stay with us for a relaxing break leave very positive feedback, and for this reason we are sorry to hear that your expectations were not met on this occasion. Kind regards, Vincci Hoteles
3 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Quiet hotel in residential neighborhood

Posted 17-Jul-2015
Low on entertainment and high on comfort. Music is amazing and bedroom decor is the best. Far drive from night life and activity
Comment from Hotel Management
21-Aug-2015 by Vincci Hoteles, Hotel Management
Dear guest, Thank you for your comments, we are pleased to know that you enjoyed your stay with us. We were pleased to hear that you liked the facilities and the guestrooms, although we regret that other aspects of your stay did not completely live up to your expectations. We hope to be able to welcome you again soon at our hotel. With best wishes, Vincci Hoteles
5 out of 5
Recommended
for Everyone
by A verified traveller

fabulous hotel

Posted 11-Jul-2015
Cons: The waiters at the beach club were just useless, not efficient at all.
Beautiful hotel. Beautiful facilites especially the beach club pools Delicious breakfast
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

On the beach in Malaga - Vincci Selección Estrella

Posted 06-Jul-2015
Pros: The place is immaculately clean and fairly new. A mixture of Moroccan and Andalusia design. Three pools and well laid out. The staff was excellent.
Cons: Drink prices at the pool bar are 100% higher then at the beach and over priced. Its an adult hotel that is absolutely child friendly.
Location: Tucked in near the beach (5 min walk) -" We Love Malaga"walking tour is an absolute must. Drive to Ronda is a must. Marabella is a 10 min away and fun
I have traveled all over Europe and the world on business and lived in Europe (France for three years). This is the first time to actually take a vacation in Europe when there was not a business component of the trip. Lots of great beaches around the USA so traveling to Spain was a bit of a twist on an old theme. I have traveled to Gibraltar (landing in Malaga) on business many times so I knew the area was nice and decided to make it my destination. The hotel has a new manager who lives at the hotel and arrived around mid June. Great guy is is young and enthusiastic and well traveled himself. I picked this hotel strictly from what I had read on this and other sites and based on reviews. I enjoys my 10 days there and happy to say that for the price paid it is an excellent value and well worth what I paid. Some will laugh when I confess that although I am a "million mile" Delta flyer I was new to "full board and half board" Simply put I have never booked "packaged" vacations to anywhere probably a result of working too much in my life. My companion for the trip being European quickly pointed out that I should have chosen the half-board option when I booked the trip (just a bit cheeper on line then at the service counter) which I corrected at once and wow , she was right. The food was excellent (breakfast and dinner) and if you want to go out for dinner they will let you swap off to lunch provided you let them know in advance. I had a wonderful time.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

贅沢にくつろげる

Posted 29-Jun-2015
2泊以上でゆっくりしたいリゾートホテルです。お部屋も敷地内もくつろやすい広さがあります。海へも徒歩圏内。車があればなおよいですかね。
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jun-2015
Pros: Spa
Cons: Tv programs in English
Very good overall but a couple of picky things the worst being allowing smoking at all meals
4 out of 5
Recommended
for Couples
by Georges from Hampstead

trip to Marbella

Posted 31-May-2015 on Hotels
Beautiful hotel, clean, luxurious. service a little bit expensive