Carretera A7 KM:1034A, Urb. Estrella del Mar, Marbella, Malaga
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is not 5 star. The breakfast is poor (cheap fruit only), the bed really uncomfortable, other than an amazing Italian restaurant 500 yards away, it’s isolated, additional daily cost to use the beach club, a gym smaller than a small, single car garage. Overpriced and poor
Loved the pools and the restaurants. Room was amazing and staff so helpful. Only downside was the on-site gym was sparse and in the basement warm and unpleasant. Not a 5 star hotel gym as they want you to pay to use the one at the Beach spa.
Vicky
Stayed 3 nights in Sep 2023
6/10 Okay
Paul
Travelled with family
31 Aug 2023
Liked: Cleanliness, staff & service
For a 5☆ hotel the gym was 2☆ so small and hardly any equipment.
Lack of entertainment and things to do .
No welcome info in the rom .
We loved our stay at the betel . The breakfast was lovely and the staff were so friendly. The pool was also a great spot to relax and it was never too busy
Rachel
Stayed 7 nights in Aug 2023
6/10 Okay
Margaux
Travelled with partner
11 Aug 2023
Liked: Cleanliness, staff & service, amenities
We just stayed here for our honeymoon and we didn’t get any kind of attention,they asked me to pay 50€ to get a bottle of champagne and chocolate strawberries!!
I went to multiple 4/5 stars hotels and the service provided here is definitely not 5 stars,more like 4 stars
Also you have to walk to the beach,the hotel is not on the beach and you have to pay 32€ per person to get a lounger even when you paid 500€ a night!!!
For what you pay,it’s not worth it
We also got charged for coke and chips in the mini bar even if no prices were specified and it was written nowhere…
The rooms and outside areas are nice,breakfast is good but nothing crazy
We’re really upset about the money we spent because the hotel didn’t reach our expectations
If you want to get your money worth it’s not the place to stay
Nice sized rooms and friendly staff otherwise pretty low bracket hotel and not 5 star whatsoever.
Negatives:
- €28 per person to use the beds at the pool at the hotel beach, which is discounted by a huge €7 versus the public. They give you a "welcome drink" token when you arrive. However, we go the bar and go get the welcome drink - I specifically show him the token and he asks what we would like. After we order the drink and when delivering it he says the welcome drink doesn’t include what we ordered (2 normal cocktails). Bear in mind he tells us this when he's delivering the drinks and not before - so ridiculous.
- It’s €10 per person to use the gym. You are charged to use the hotel gym. How absolutely insane.
- Room service menu is terrible and they don’t answer on the app. I still have 2 orders pending since the day we arrived. The food overall in the hotel is extremely sub-par and not that of a 5 star hotel.
- Had wine at the "wine bar" and they literally had the worst selection of wine at any wine bar I’ve ever seen. The food we had was also overly fried and didn't taste of anything.
Positives:
- Decent-ish breakfast.
- Friendly staff generally
- Good housekeeping who clean the room well
- Rooms pretty large
Sharan
8/10 Good
Tania
Travelled with family
18 Jun 2023
Liked: Cleanliness, staff & service
Very nice property in terms of pools and landscaping. Excellent breakfast. Good service. Big rooms however furniture a bit old. Gym extremely disappointing considering how big the resort is m, the gym is much smaller than a hotel room!
very pleasant atmosphere with lovely friendly helpful staff . Quality breakfast and 3 separate swimming pools .
Only criticism would be that gym in hotel is small with fairly old equipment - just about adequate . No mats provided .
It was fabulous and felt very safe as a solo traveller.
I really didn’t think guests should have to pay for the beach club this is not acceptable so therefore didn’t use it and went elsewhere on the beach several
Other travellers felt the same
Sadly this feels that the hotel don’t value their guests unless you pay surcharges
Please re think this policy for a 5 star hotel
Staff are fabulous and very friendly
Especially the pool bar and reception particularly Eber
Wonderful property a short walk from the beach and a beach club if you wish to take advantage of. Staff are attentive and helpful. Multiple pools offering lots of sitting options and one for the wains. Quick drive to Old Town Marbella.
Chris
Stayed 3 nights in May 2023
8/10 Good
Michael
18 Apr 2023
Liked: Cleanliness, staff & service, room comfort
Read this for an honest opinion
Pools not heated - onsite underground parking is Euros 11 per night - beach club pool not heated (it should be). Spa pool/sauna cost Euros15 for 1.5 hours and sunbathing chairs also charged separately. Cheap toilet paper and bathroom freebies do the job but not luxurious. This is meant to be a 5star hotel isn't it. Adults only pool not enforced kids in it which spoils enjoyment. Breakfast very good, food midday at restaurant OK nothing special. Car parking an issue and you shouldn't have to pay for car park underground. Hotel is cutting corners which spoils the overall enjoyment, in fairness overall good but definitely not fabulous unless this is your first time in a five star hotel and you don't know any better. Couldn't use pools as far too cold (April 14th) and the one pool that should be heated wasnt. It could so easily have been fabulous but they are obviously cutting costs which means all these extra stupid charges which shouldn't be in a 5 star. Note to hotel stop charging hotel guests hot use of beach club facilities and heat the one pool that is meant to be heated!!! Would I stay here again? Probably not and it's 10km from Marbella town centre if that's of interest to anyone reading this. Outside of hotel food quality generally very poor restaurants using frozen prawns etc. (Expensive ones e.g. Tonys at Nikki Beach and LeScalla close to hotel). Find El Barracon tapas bar about 5 minute drive from hotel and the pizza place very close by was also fantastic!
A beautiful hotel with fantastic facilities. Although my visit was for work, I can imagine returning for a holiday, it was such a stunning hotel. The breakfast buffet was lovely and all the staff were incredibly friendly and helpful.
I have been staying here since the year of opening. Hadn’t been able to visit since Covid but delighted to find that standards have not only been maintained, but have improved. Especially the restaurant for evening dining. Excellent staff and casual laid back atmosphere. Not a stuffy 5⭐️, but a welcoming one. Recommend.
Lovely and relaxing. Only complaint is they should have a separate adult pool. There are 3 pools
carmel
Stayed 7 nights in Nov 2022
8/10 Good
Callie
25 Oct 2022
Callie
Stayed 1 night in Oct 2022
Response from Nuria Alcaraz on 30 Oct 2022
Dear Ms. Callie, Thanks a lot for your stay and for having taken the time to send us your feedback.We are so glad to know your stay was satisfactory and we would love to have another opportunity to welcome you back the next time your plans bring you back to Marbella.Best regards,Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
Dear Mr. James, Thanks a lot for your stay and for having taken the time to send us your feedback.We are so glad to know your stay was satisfactory and we would love to have another opportunity to welcome you back the next time your plans bring you back to Marbella.Best regards,Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
Dear Ms. Louise, Thank you so much for sharing this review after your stay in Vincci Selección Estrella del Mar. We are truly delighted to know that your experience was excellent and that all our facilities and services were in line with your expectations. We would love to have another opportunity to welcome you back the next time your plans bring you back to Marbella. Kindest regards, Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
Dear Mr. Franciscus, We thank you for choosing to stay with us during your stay in Marbella and for sharing this review through Expedia. It is great to know that your experience was highly satisfactory and we sincerely appreciate your kind comment mentioning our nice staff. You can rest assured that we will share your feedback with the team in order to congratulate the amazing job they always do.We hope to have another opportunity to welcome you back in the future.Sincerely, Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
The property was quiet and nice but room need to be update for a 5 stars.
Suzie
Stayed 5 nights in Sep 2022
Response from Nuria Alcaraz on 30 Sept 2022
Dear Ms. Suzie, We would like to say thank you for your stay and for having taken the time to share your experience through Expedia.We are glad to know that you overall enjoyed a nice stay with us but we are sorry to hear that you were not completely satisfied with our facilities. We have taken note of your comments and will consider them for our future improvements.We hope to be able to welcome you back on a return visit for a perfect Vincci experience. Best regards, Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
Dear Ms. Sara, Thank you so much for taking the time to leave a review after your stay in Vincci Selección Estrella del Mar.We are super glad to hear you appreciated the great service of our team as well as the relaxing ambience our guests can enjoy in our facilities.We hope to have another opportunity to welcome you back in the future.Sincerely, Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
Extremely well maintained property, staff are very courteous and helpful sometimes going "that extra mile" to make assist Client. Bedrooms are large and spotlessly clean. 3 good swimming pools . Woukd definitely recommend this hotel
Linda
Stayed 7 nights in Sep 2022
Response from Nuria Alcaraz on 24 Sept 2022
Dear Ms. Linda, Thank you for this review about your recent stay in our hotel.We are extremely happy to receive your amazing feedback as it is super rewarding to know that the whole experience exceeded your expectations, especially the service provided by our team.Thank you for your recommendation and we really hope to have a future opportunity to welcome you back,Kind regards, Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
I’ve just come back from a week at Estrella del mar. The hotel was amazing. The staff could not have been more helpful and friendly. I loved my stay, and would definitely go back.
Sandra
Stayed 7 nights in Sep 2022
Response from Nuria Alcaraz on 24 Sept 2022
Dear Ms. Sandra, Thank you so much for your comments, moreover for taking the time in sharing your experience.It is great to hear that you had a perfect stay with us and it is a pleasure to know that you were delighted with the hotel facilities as well as with the level of service delivered by our hardworking team.Our appreciation again for sharing your experience and we look forward to serving you in the near future.Best regards, Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
Good size rooms, always plenty of beds available by the pools, great breakfast
Paul
Stayed 3 nights in Aug 2022
Response from Nuria Alcaraz on 9 Sept 2022
Dear Mr. Paul, Thank you so much for your comments, moreover for taking the time in sharing your experience through Expedia.It is great to hear that you had an enjoyable stay with us and it is a pleasure to know that you were delighted with the hotel facilities, pool area and our great breakfast.We hope to have another opportunity to welcome you back in the future.Kindest regards, Nuria AlcarazPP.RR. Vincci Selección Estrella del Mar
2/10 Terrible
Khurram
Travelled with partner
14 Jul 2022
Disliked: Cleanliness, staff & service, amenities
This is by far the worst service I have ever received in my 30 years of travels. Staff does not know what to advise on restaurants. They ask you to do it yourself. They push you to have iron for only 30 minutes. Staff enters room without knocking. Air condition was not working for entire night and when I complained they said they are bring me fan. Nothing was delivered and I had to spend the entire night basically not sleeping. The beach club and beach facilities are poor. This property should not be rated more than 1 star if any. There are far better properties in marbella. Don't waste your money at this property please.
Khurram
Stayed 2 nights in Jul 2022
Response from General Manager
Hotel Vincci Seleccin Estrella de on 14 Jul 2022
Dear Khurram,
Thank you for taking the time to share your feedback.
While we sincerely apologise for the issue with the air conditioning, we would like to take this opportunity to confirm that a fan was provided to you the same night as your complaint to us. We are also surprised to hear about someone entering your room without knocking; we can assure you that we hold our team to high standards of service and they have been trained to respect our guests' privacy. Moreover, we are always delighted to offer recommendations to all our guests and can also make reservations at your restaurant of choice for you. Nonetheless, we regret any inconvenience.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
General Manager
Hotel Vincci Seleccin Estrella del Mar 5*
Response from General Manager
Hotel Vincci Seleccin Estrella de on 18 Jun 2022
Dear Edwin,
Thank you for this review about your recent stay.
We are very glad that you enjoyed our spectacular gardens and facilities. However, we are very sorry to learn that your experience did not quite meet your expectations and would appreciate knowing how we could have improved our service.
We hope to welcome you again for an improved experience.
Kind regards,
General Manager
Hotel Vincci Seleccin Estrella del Mar 5*