Ratings based on 419 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller


Posted 03-May-2017 on Hotels
Buckets scattered around the reception area catching drops from leaking roof - it was raining on the day of our arrival. 4 star? Really? Advised by hotel.com that our check in was midday - big long queues - did not get our room until 3.40pm - this was a big disappointment bearing in mind my husband was recovering from a cardiac arrest so needed to rest (we made this known to the hotel when we booked via hotel.com). Wifi was down until the day we left - unacceptable these days. And way to far from anything - benalmadena port is a good 45 min walk on pavements that are nothing short of treacherous when one party member is in a wheelchair. Poolside is beautiful though.
1 out of 5
by A verified traveller

No internet, overcharged breakfast buffet

Posted 02-May-2017
Pros: Spectacular views
Cons: Hotel should sell their all inclusive packages on Expedia, there really is no alternative at this location.
Location: Nothing, thats the problem.
There was no internet service in our room When I tried to report it to reception noone answered the phone in the reception Had to stand in line for 30 minutes to report it. Lunch buffet was 19 euros, would not allow me to have water with my meal. Internet was not fixed the next day. Went back and stood in line again to report it. Had to spend almost 20 euros from my data plan. No fixed prices on breakfast buffet, internet said 15 euros but staff charged 20 euros, no receipt. Poor quality ingredients: canned fruit on the fruit buffet Next day internet had still not been fixed. Facility is geared to all inclusive food plans and large tour groups. There are no nearby restaurant alternatives
Comment from Hotel Management
28-Jun-2017 by Direction, Hotel Management
Dear guest; We had an external problem with internet conexion, sorry for the inconvinience. Our prices are advertised in the price list located at reception. Hope in your next visit you can enjoy your stay as well as observe our good work. Best regards
5 out of 5
by Na

This traveller left a rating score only Posted 01-Apr-2017 on Hotels
4 out of 5
by Erlandas

This traveller left a rating score only Posted 31-Mar-2017 on Hotels
4 out of 5
by Su Ching

Clean & friendly hotel but needs an upgrade

Posted 30-Mar-2017 on Hotels
Staff @hotel are superb, friendly and helpful, always ready with a smile. Great omelet at breakfast Although the room is clean, the facilities in the room need a major upgrade. The Pillows caused neck pain for a lot of us that were there. No electric pot to heat drinking water. Need more plugs for the electronics we have for recharge purposes. And booking through hotels.com we had no idea the newer building has a better view and facilities, so that's slightly upsetting. Clean
3 out of 5
by A verified traveller

Far from 5-star hotel

Posted 18-Feb-2017 on Hotels
Well situated hotel as base in the region although local area not very interesting.Buffet breakfast was mediocre quality despite fairly large selection. Junior suite was spacious with lovely coastal views but furnishings were very tired (stained coffee table, sofa missing back cushions, wooden chairs falling apart). Front desk help was pleasant and efficient.
4 out of 5
by A verified traveller

Great location

Posted 18-Oct-2016 on Hotels
Easy access to the beach
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Oct-2016 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Sep-2016 on Hotels
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Sep-2016 on Hotels