Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from N. Ireland

Beautifully laid out hotel

Posted 27-Sep-2016
We had an excellent Premium room with side sea view with plenty of space and very comfortable beds. The hotel is rather isolated and a car is probably required. (Pay parking!!! -not so good). Also food and drink are very expensive in the hotel. 21 Euros for a burger in the pool bar/restaurant is rather much. The check- in was efficient and the staff were excellent. Overall, a fine hotel if you are not too concerned with price and are happy to be "well away from the action".
5out of 5
by A verified traveller

Awesome place

Posted 21-Sep-2016
Pros: Location, facilities, staff
Cons: Breakfast- better bacon and sausages, less greasy eggs. Also queen or king beds instead of twins put together.
Location: Pool, beavh, walks, visit Estepona, Marbella, Gibraltar.
The hotel grounds are very beautiful, staff is incredibly nice.
4out of 5
by A verified traveller

Hotel für den Traumurlaub

Posted 15-Sep-2016
Pros: Weitäufiges Terrain, traumhafte Pools, Fitnessbereich, Eleganz und trotzdem gemütliches Flair,
Cons: In unserem Zimmer war der Kühlschrank etwas müfflig und auch schmutzig
Location: Außerhalb an einer ruhigen Strandpromenade, braucht eigentlich ein Auto, da ca. 7 km bis Zentrum Estepona und 20-25 km nach Marbella, Pto Banus
Weitläufig parkähnliches Terrain mit Liegeplätzen ohne Gedränge, absolute Ruhe, perfekte Poollandschaft, Komfort, absolute Hilfsbereitschaft und Freundlichkeit des Personals, perfekte Spa- und Fitnessmöglichkeiten, etwas außerhalb an einer ruhigen Strandpromende gelegen, Top-Frühstück, Buffet immer sauber und alles vorhanden
2out of 5
by A verified traveller from New York

Smelly and shady charges

Posted 15-Sep-2016
The striking experience was the sewer smell everywhere , even in the breakfast restaurant. I recommend to check your final bill when you check out. Every costumer at the counter had fake charges (like room mini bar, lobby drinks, pool or spa service..). Mine was the lobby charges and the taxes which I already paid for during reservation.
Comment from Hotel Management
22-Sep-2016 by GM, Hotel Management
Dear Mark, First and foremost, thank you for having stayed with us and thank you for your feedback. We are very sorry that the experience in our hotel did not meet your expectations and please accept our sincerest apologies. Regarding your invoice, please allow me to mention that due to the change made in our system on the 12th of September in order to adapt our invoicing to the Spanish legislation, your final bill may seem a bit confusing and for this I do apologize. As part of our service and to clarify the final invoice or correct any mistake an information bill is always presented to our guests before we apply the final charge. I hope you had a safe trip home and it would be a pleasure to welcome you back to the Kempinski Hotel Bahia in not too distant future. With kindest regards Carla Lopes General Manager
5out of 5
by A verified traveller

Posted 09-Sep-2016
Pros: Facilities Room Staff Grounds Food
Cons: The air con is noisy
Most impressed by all aspects of this hotel. Wonderful grounds and pools. Staff very efficient with a delightful attitude to guests. Very comfortable room with a great bathroom. Housekeeping first class. We thought we had to travel to Dubai to find standards this high, we were wrong - found it with Kempinski.
5out of 5
by A verified traveller

Good

Posted 01-Sep-2016
Eccepet for the the lobby was very hot the stay was very good
3out of 5
by Alexander from New York

No flexibility

Posted 27-Jun-2016 on Hotels
Service has attitude issue
Comment from Hotel Management
01-Jul-2016 by GM, Hotel Management
Dear Alexander, Thank you for your recent stay and for taking your time to write this review. I am very sorry to learn, that your vacation were troubled by shortcomings and I would like to apologize for all the inconveniences caused. Please rest assured we are investing time in training the new employees in order to provide our guests an unforgettable stay in our hotel. As a Kempinski guest your important observation in regards to your experience are crucial for our continuous strive for improvement. Thank you once again for your important comments. It would be a pleasure to welcome you back to the Kempinski Hotel Bahia in not too distant future to show you our true hospitality. With kindest regards, Carla Lopes General Manager
3out of 5
by A verified traveller

German Holiday camp for Volvo dealers

Posted 22-Jun-2016 on Hotels
Staff has zero flexibility to help guest Attitude about breakfast hours and coffee to go If you want to make a luxury experience you don't say NO all the time
Comment from Hotel Management
01-Jul-2016 by GM, Hotel Management
Dear Guest, I am very sorry to have learned, that your vacation at our Hotel were troubled by shortcomings and I would like to apologize for this. I regret that we have not been able to exceed your expectations during your past stay with us. It would be a pleasure to welcome you back to the Kempinski Hotel Bahia in not too distant future to show you our true hospitality. With kindest regards, Carla Lopes General Manager
5out of 5
by Maria del Rosario from Miami

Excelente hotel en ateción y ubiación

Posted 14-Jun-2016 on Hotels
Excelente el servicio por parte del personal!
Comment from Hotel Management
23-Jun-2016 by GM, Hotel Management
Estimada Maria del Rosario, Muchas gracias por sus comentarios. Me alegro que manifieste haber disfrutado de su estancia en nuestro hotel y que nuestro personal haya contribuido a que se haya sentido atendido en cada momento. Estaría encantado de tener la oportunidad de darle la bienvenida próximamente. Con un cordial saludo, Carla Lopes General Manager
4out of 5
by A verified traveller from London

Nice hotel

Posted 12-Apr-2016
Pros: The staff were incredible.
Cons: There is a turning down service, which is lovely, but they sometimes turn up a little late.
Location: We visited the zoo, which was a few miles away and the town for a little shopping.
I visited with my young daughter and the hotel staff were excellent. They had good facilities and we were able to enjoy the view of the sea. The food is a little dull at times and the drinks are really expensive, but I loved the Ice cream bar, and the secluded feel.
Comment from Hotel Management
12-Apr-2016 by Victor, Hotel Management
Dear Guest Thank you for taking the time to review Kempinski Hotel Bahía, we are delighted to see that you enjoyed your stay with us and that you loved our newly opened Häagen Dazs Ice Cream Bar. Our staff are very friendly and we are pleased that this made your stay all the more enjoyable. We look forward to welcoming you back in the near future. Yours Sincerely Victor Betro Executive Assistant Manager