Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Warsaw

Great pool & beach. Poor check-in experience...

Posted 25-Aug-2015
Pros: Pool area and direct access to the beach. Personnel was nice but not 5* level as experienced at other hotels.
Cons: Breakfasts were good but food at the pool bar and hotel restaurant was poor which is surprising because this is Spain and food is generally good
Location: 20 km to Marbella....easy access by road.
Arrived with my my girllfriend a bit early (around 1:30 pm) knowing that the room might not be ready yet. Room was not ready and we were offered something to drink and asked to wait until 3 pm. The lady from the front desk said she will call me when the room is ready. 3:05 pm noone called us so I walked up to the desk and asked whether the room is ready. The answer was 'not yet ..I am sorry...please wait..." I asked how long? They called the housekeeping and said about 30 min. I asked if we can change and go to the pool, they offered the spa to change (it was fine). They said they will call us when the room is ready. At 5:20 pm I had a call from the hotel which means that the room was not ready until then or they forgot to call earlier. We did not care too much as we were at the pool anyway but it was kind of a low point that the room was not ready until 5;20 pm even though the check in is at 3pm. We travlled from Malaga and would be much more comfortable to change in the room vs. the spa with our suitcases. Many people had a Trainee tag on their uniforms. At check-out we were asked about our experience, I shared the story...nice man from the front desk gave us a little wooden sculpture as a gift (apology) which was a nice touch but until check-out noone really cared /asked about our experience and no apologies for poor experience at arrival. They knew we were waiting from 1;30 pm so when the room was not ready at 3pm they should have come to us & apologize.
3 out of 5
by A verified traveller

It was not a five star hotel.

Posted 20-Jul-2015
It was not a five star experience. The hotel lobby had no air conditioning. Lift was frequently out of ordered Pool restaurant was under staff all the time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Bra läge vid strand.

Posted 19-Jul-2015
Allt bra, superbra service. Enda minuset var svårigheterna att ta sig ut i havet p g a slippriga stenar.
3 out of 5
by A verified traveller

Hübsches Hotel im Strandnähe

Posted 12-Jul-2015
Cons: Ja, die Küche!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Wir waren schon viel mal dort. Rezeption Team wie immer TOP. Das Frühstücksbüffet, schlecht. Lieblos, fantasielos, essen allgemein, im Hotel, nicht zur empfehlen. Leider, denn das Personal war stets besorgt und sehr hilfsbereit. Pool, wie immer fantastisch, mini-Club toll.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Luxury hotel Estapona

Posted 05-Jul-2015
Great hotel with good service and facilities. Great spa too. Not much around it to walk to but ideal for a few days relaxation in the sun. Easy reach to marbella and puerto banus.
3 out of 5
Recommended
for Everyone
by A verified traveller from GB

Close to beach

Posted 26-Jun-2015
If you looking for a relaxing holiday and can afford to pay the high end prices then it is the place for you. As there aren't many reasonably priced restaurants around the hotel you end up paying a lot for the food in the hotel & the nearby Laguna Village. You will need to drive to the nearby town Estepona for a cheaper meal. Also the costs stated on the menu in the hotel aren't the final prices apart from paying the additional taxes there are extra costs for most meat & fish dishes. We were disappointed with the hotel as they did not remember us from our previous visits and they didn't offer us the newspaper this time. Compared to our last visit there was no welcome fruit & water in the room. The prices were the same but the service wasn't the same.
5 out of 5
Recommended
for Couples
by A verified traveller from UK

Excellent hotel - super service

Posted 23-Jun-2015
Pros: Its on the beach - super pools and ample sun beds.
Cons: The view from our (excellent) room - overlooked next door's building site!
Location: Only a short walk to excellent Beach Bars and Shops. Esterpona town is only a 6-Euro taxi ride away - which is vastly improved.
Absolutely super Hotel - we're bee booking a further 2-weeks through Expedia when offers become available early September this year. Room size and service were excellent, only marred by the view of the building site next door! Still, we might get an upgrade in September!
3 out of 5
Recommended
for Everyone
by A verified traveller from Switzerland

Nice hotel and all we needed

Posted 18-Jun-2015
Pros: The room we had, the breakfast buffet and the very pleasant staff ( from al over the world ! )
Cons: More committed cooks, especially at these prices. Heat thze pools to a level, so that they can be used !!
Location: We were there mainly for relaxation, so we only visited Ronda one afternoon. Eating out in the old town of Estrepona and Marbella.
Nice rooms if you get it right and we did !! Food not very good, except for the gorgeous breakfast buffet. The restaurants for dinner were middle class at best but very high priced. So probably thats why they were empty most of the time. So go to the old part of Estrepona or then Marbella for very good food and lots of fun. Ocean was a great disappointment as the water temp.was only 18°C. The lower 2 pools were too cold to swim in and only the top level pool was barely ok. Some heating would have made things a lot better as the weather was not much either.
5 out of 5
Recommended
for Families
by A verified traveller

Super Hotel

Posted 17-Jun-2015
Pros: komplettes Ambiente, direkt am Strand, Meerblick, Poolanlage
Cons: Minibar täglich nachfüllen, wurde leider vergessen Stiegenhaus zur Poolanlage kontrollieren und reinigen
Location: Estepona Ronda, Gibraltar, Marbella, Alhambra (etwas weiter weg)
Tolles Hotel direkt am Strand, super Frühstück, leider wurde Minibar nicht nachgefüllt
5 out of 5
Recommended
for Couples
by A verified traveller from Brussels, Belgium

Outstanding hotel

Posted 16-Jun-2015
Pros: Customer service, location, and buffet breakfast
Cons: The bed. We would have liked to have a queen-size or king-size bed instead of two twin beds put together. Other than that, everything seemed great.
Location: Location is good. There are a few restaurants nearby, along the same coastline.
Exceptional service and amazing view from our hotel room balcony. We will definitely stay here again in the future.