Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Paris

Hôtel convenable mais un peu décevant

Posted 23-Sep-2016
Nous sommes restés une semaine dans cet hôtel qui se situe à environ 15-20 minutes à pied du centre historique de Malaga (ce qui fait un peu loin à la longue). Le personnel est très accueillant malgré qu'ils ne parlent pas français (seulement anglais et espagnol). La chambre standard est plutôt spacieuse mais nous avons noté quelques défauts mineurs, qui mis bout à bout gâche un peu le plaisir. Nous avons notre pommeau de douche qui était cassé à notre arrivé, le minibar est tombé en panne, une odeur d'égout était tous les jours présentes dans la salle de bain (ou se situe les toilettes). Concernant les services de l'hôtel, la piscine est à l'ombre 22h/24h (du coup, elle est un peu fraîche), le sauna et hammam sont légèrement délabrés (ampoule grillé, latte de boite décroché dans les sauna), ET ils ne fonctionnaient q'une fois sur deux....
Comment from Hotel Management
28-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
ear Customer, Thanks for posting your comment about your stay. We regret that the room has not met your expectations, We have noted your comment to future improvement plans. We appreciate your comments about our staff and we hope to have the chance to welcome you again in the future. Best regards,
4out of 5
by A verified traveller from amsterdam

Leuk hotel

Posted 21-Sep-2016
Pros: Fijn dat er een waterkoker is
Cons: Ontbijt is te duur
Location: Centrum nog wel een eind lopen
Goed hotel nog wel een stukje lopen naar centrum.
Comment from Hotel Management
28-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Dear Customer, Thanks for posting your comment about your stay. we hope to have the chance to welcome you again in the future. Best regards,
4out of 5
by A verified traveller

Central

Posted 20-Sep-2016
Good location for using if wishing to explore the region as hotel is close to the train and bus stations. Staff were very welcoming and friendly. The only problem we had was noisy air conditioning which we complained about 4 times.
Comment from Hotel Management
28-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Dear Customer, Thanks for posting your comment about your stay. We have noted your comment to future improvement plans. We appreciate your comments about our staff and we hope to have the chance to welcome you again in the future. Best regards,
4out of 5
by A verified traveller

Nice hotel

Posted 16-Sep-2016
Very clean and neat! Beds are comfortable ! Not so close to city center where the whole action happen! You need to take a taxi or twenty minutes walk!
Comment from Hotel Management
27-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Dear Maria, Thank you very much for choosing us and giving us such a nice review. We are grateful for the fact that you have a pleasant stay with us. Your opinion has been share with the whole team. We will be very happy to receive you again in the near future. Yours sincerily, Mar Almagro. Hotel Manager.
4out of 5
by A verified traveller from tokyo

Renfeの駅からの徒歩5分程度のホテル

Posted 14-Sep-2016
Pros: Renfeの駅から徒歩5分位であるため、早朝の飛行機などでも徒歩で駅まで移動することができます。
Location: 駅に近く移動に便利です、その分中心街へは20分ほど歩きます
フロント従業員の対応は十分でした。部屋にはコーヒーメーカーやミニバーなど一通りのものがそろっています。
3out of 5
by A verified traveller from Houten

Prima hotel

Posted 10-Sep-2016
Lekker zwembad(je), nette schone kamer, aardig personeel. We misten wel een beetje een balkon. Hotel ligt een halfuurtje lopen van het oude centrum.
Comment from Hotel Management
20-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Hartelijk dank voor het kiezen van ons en gaf ons een mooie beoordeling. We zijn dankbaar voor het feit dat u een aangenaam verblijf bij ons. Jouw mening is het aandeel met het hele team. We zullen erg blij om u opnieuw te ontvangen in de nabije toekomst. Yours sincerily, Mar Almagro. Hotel Manager.
1out of 5
by A verified traveller from Florida

The worse hotel I have ever stayed in.

Posted 07-Sep-2016
The staff are very mean, the rooms outdated and old. There was mold in the showers and Buthub. The misleading spa is dirty, the steam room tiles cracked, the sauna smells terrible and the wood dangerously loose. The pool water is old and unclean. The staff during breakfast argue and are very moody and unhelpful. Overall, the worse hotel experience I have ever had in my whole life. The staff in the reception desk are very passive aggressive, and inflexible. The hotel ambiance is so negative it makes regret ever coming to Malaga.
Comment from Hotel Management
09-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Dear customer, First of all apologize for the delay in our response but we have tried to find out what has happened exactly but through your comments we cannot know that really. We regret that your stay in our hotel was not as you expected, probably we have to assume our mistakes but first I would like to know what has happened exactly and who are the people involved, If is possible you take just a minute to answer us and tell us what has happened and which have been our mistakes to correct them in the future. We thank your comments and regret again that your stay with us was not as good as you deserved, for that we hope to receive your answer explaining your experience with us. We look forward to hearing from you soon.
5out of 5
by A verified traveller from Helmond

Leuk hotel vlakbij het winkelcentrum en het strand

Posted 07-Sep-2016
Pros: Zowel het centrum met al zijn bezienswaardigheden en winkels als het strand zijn makkelijk bereikbaar. Dit hotel ziet er mooi uit van binnnen. V
Location: Heb ik al gedaan
Prettige verblijf, vriendelijke en behulpzame personeel.
Comment from Hotel Management
09-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Dear Guest, Thank you very much for choosing us and giving us such a nice review. We are grateful for the fact that you have a pleasant stay with us, Your opinion has been share with the whole team. We will be very happy to receive you again in the near future. Yours sincerily, Mar Almagro. Hotel Manager.
4out of 5
by A verified traveller from Oslo, Norway

Good location. Close to everything.

Posted 06-Sep-2016
Great staff. Good breakfast. Good location. Clean. It would be perfect if we had a balcony (witch we didn't). I would stay there again.
Comment from Hotel Management
09-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Thank you very much for choosing us and giving us such a nice review. We are grateful for the fact that you have a pleasant stay with us, find our breakfast good, good location and great staff. Your opinion has been share with the whole team. We will be very happy to receive you again in the near future. Yours sincerilly, Mar Almagro. Hotel Manager.
3out of 5
by A verified traveller

Trasig safe

Posted 02-Sep-2016
Vi fick ett rum med trasig safe. Skulle fixas nästa dag men då visade det sig att detta inte var möjligt (!). Felet med denna safe visade vara känt trots det fick vi detta rum. Inte vad man förväntar sig av ett fyrstjärnigt hotell. Vi fick byta rum men det tar ändå tid.
Comment from Hotel Management
09-Sep-2016 by Mar Almagro. Directora hotel, Hotel Management
Dear Sir: Thanks for your comments. We are trying to find out what has happened to take appropriate actions to avoid that the same matter happens again in the future. As you tell us in your comments, for us it is something very important too. However we hope that your stay in our hotel has been satisfactory. We are looking forward to seeing you again in Malaga. It would be a pleasure to have you with us again. Yours sincerely.