A very old hotel with cockroaches
We booked this hotel to be close to Puerto Benus and all activities in that area. The hotel is 4 stars (supposedly). When checking in, everything looked alright.... It was a little odd that we had to pay for the safe box but we didn't care. We got the keys ( no one to help you with your bags... Again it was fine to us). Nice lobby but as soon as the elevator door opened, we are like.... OMG as it is VERY old elevator. We reached the 5th floor and the hallways were stinky and moist. We had to walk a VERY long distance to get to the other wing and as soon as we entered the room, we regret it immediately... Very warm moist room.... super old washroom and fridge ... When you take a shower the whole bathroom become a steam room + pool, the shower head was a joke and ld fridge.... Unfortunately it was non-refundable and we couldn't just leave. We found cockroaches on the hallways ( big ones) and I informed the front desk... No one went there and then we saw another one and from that moment on, we could not sleep in the wet/moist bed as we were very concerned that one of those cockroaches would end up in the room. We had to check everywhere before going to bed! AC was not working and when I called reception, they said that I have to wait until morning... And nothing changed as they have central system that is non functional!!!! VERY bad experiences and was of money and ruining our holiday! it was not satisfactory AT ALL!!! The beach was stony and dirty due to marina being close!
Comment from Hotel Management
22-Sep-2016 by Guest Relations Manager, Hotel Management
Thank you for taking your time in making comments of your stay in our Hotel.
I have taken note of your feedback, in reference to the rooms and bathrooms, we are going to continue this year renovating some areas in the HOtel as well as carpets, corridors, walls, and rooms
In reference to cockroaches, this is an isolated case, in summer and due to the humedity you can find some in the under floors, but they are eliminated inmediately, not in the rest of the Hotel. We have security and healthy controlls.
Sorry for all the inconveniences also with the air conditioning.
I wish you could recover your trust in us and decide to come back to check the changes made.