Ratings based on 869 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from ob

Not for hen and stag

Posted 25-Sep-2016
Lovely hotel perfect for couples and 50+ but silent around the pool more book reading and relaxing which is lovely but hens be warned we put on some mild music and was frowned upon. Great girl if I was visiting with partner
Comment from Hotel Management
27-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Olivia, Thank you very much for taking your time in making comments of your stay in our Hotel. We do have a policy of warning in the rest of every guest of our Hotel. Is also a matter of respect between guests and create the best atmosphere for everyone. Looking forward to see you in the future. Kindest regards, Patricia Maeso
3out of 5
by A verified traveller

Not enough bar staff

Posted 21-Sep-2016
This hotel is average and doesn't provide anything that stands out.
Comment from Hotel Management
22-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you very much for your time in making comments of your stay in our Hotel. I have taken note of your comments for the bar staff, help us to improve. Kindest regards, Patricia Maeso
1out of 5
by A verified traveller from Torontoo, Canada

A very old hotel with cockroaches

Posted 02-Sep-2016
We booked this hotel to be close to Puerto Benus and all activities in that area. The hotel is 4 stars (supposedly). When checking in, everything looked alright.... It was a little odd that we had to pay for the safe box but we didn't care. We got the keys ( no one to help you with your bags... Again it was fine to us). Nice lobby but as soon as the elevator door opened, we are like.... OMG as it is VERY old elevator. We reached the 5th floor and the hallways were stinky and moist. We had to walk a VERY long distance to get to the other wing and as soon as we entered the room, we regret it immediately... Very warm moist room.... super old washroom and fridge ... When you take a shower the whole bathroom become a steam room + pool, the shower head was a joke and ld fridge.... Unfortunately it was non-refundable and we couldn't just leave. We found cockroaches on the hallways ( big ones) and I informed the front desk... No one went there and then we saw another one and from that moment on, we could not sleep in the wet/moist bed as we were very concerned that one of those cockroaches would end up in the room. We had to check everywhere before going to bed! AC was not working and when I called reception, they said that I have to wait until morning... And nothing changed as they have central system that is non functional!!!! VERY bad experiences and was of money and ruining our holiday! it was not satisfactory AT ALL!!! The beach was stony and dirty due to marina being close!
Comment from Hotel Management
22-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Traveller, Thank you for taking your time in making comments of your stay in our Hotel. I have taken note of your feedback, in reference to the rooms and bathrooms, we are going to continue this year renovating some areas in the HOtel as well as carpets, corridors, walls, and rooms In reference to cockroaches, this is an isolated case, in summer and due to the humedity you can find some in the under floors, but they are eliminated inmediately, not in the rest of the Hotel. We have security and healthy controlls. Sorry for all the inconveniences also with the air conditioning. I wish you could recover your trust in us and decide to come back to check the changes made. Kindest regards, Patricia Maeso
4out of 5
by A verified traveller

Prima hotel met centrale ligging.

Posted 24-Aug-2016
Pros: De locatie.
Cons: De schoonmaak van de hallen excl de centrale entree hal (die zag er prima uit) en de schoonmaak van de kamers.
Location: Centrale locatie t.o.v. Marbella centrum en Porto Banus.
Ruime kamer, goed zwembad, goede service, entertainement bij poolbar elke avond.
Comment from Hotel Management
02-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Dank u voor het nemen van uw tijd om te reageren op uw verblijf in ons hotel. We hopen een fijne vakantie zijn geweest en hebben genoten van onze faciliteiten. We merken op uw opmerkingen over het schoonmaken proberen te verbeteren. Wachten om u te mogen begroeten in de nabije toekomst. Met vriendelijke groet,
5out of 5
by A verified traveller from s

Recommended

Posted 09-Aug-2016
Beautiful hotel, ultra modern decor and felt boutiquey despite being huge. Pool and outdoor area was especially striking. Good location - some might not like walking through the subway in evening but we had zero problems and still only 15 min walk from main port. Also really close to ocean and sala beach which was very handy. also was a taxi rank outside if preferred (not that we used it). Staff were all great and super helpful. The breakfast was a particular highlight - never seen such a huge range so well done. Literally anything you could want! Only small downside was room was not the biggest and some fittings a tiny bit tired esp in the bathroom. But very minor grumble. Also bed sheets on one bed did have a weird Mark which we noticed on first morning - left a note saying could they replace and then they replaced both. Overall great experience and the best I have stayed in PB (and that's a few now) - will be back!
Comment from Hotel Management
01-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Jess, Thank you very much for taking your time in making comments of your stay in our Hotel. It is a pleasure for us to see that you had a good days with us, In reference to the size of the rooms, it depends also the kind of room you book for. We have junior suites, and deluxe rooms that are quite bigger. Sorry for the inconveniences with the sheets but I see that our staff were helpfull. We look forward to see you in the future. Kindest regards, Patricia Maeso
4out of 5
by A verified traveller from marseille

Hotel accueillant

Posted 05-Aug-2016
Pros: Agréable soirées musicales
Cons: La literie et surtout les coussins trop mous à mon avis
Location: Puerto banus est à proximites de plusieurs golfs
A proximité de la plage et du centre de puerto banus
Comment from Hotel Management
24-Sep-2016 by Guest Relations Manager, Hotel Management
Cher Christian, Je vous remercie de prendre part de son temps à faire des commentaires sur votre séjour dans notre hôtel. Prenez note de chacun de leurs clients nous améliore-t-il. Impatient d’être en mesure de vous accueillir dans un avenir prochain. Cordialement, Patricia Maeso
4out of 5
by A verified traveller from Ascot

Good hotel, great staff, nice food, great location

Posted 18-Jul-2016
Pros: The staff and the food.
Cons: The Gym. Out dated equipment that are constantly out of order. No AC in the Gym, No TVs NO music. Needs a prpoer re furb with new state of the art ma
Location: Excellent location, just close enough but not too close to Peurto Banus.
We spent a week at this hotel. What makes this hotel really good are the excellent staff, in particular the bar and restaurant staff.
Comment from Hotel Management
22-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Trevor, Thank you very much for taking your time in making comments of your stay in our Hotel. It is a pleasure for us to see that you found our Staff as Pros. We give first importance to the service the offer to our guests. Sorry that in your case we did not achieve with the gym, we will take some actions for next season. We are looking forward to see you soon. Kindest regards, Patricia Maeso
4out of 5
by A verified traveller from UK

Hotel ideal for adults in P. Banus

Posted 05-Jul-2016
Pros: Location, location & location
Cons: The shortest access via hotel to P. Banus is via a subway not owned by hotel. But, all guests have to use it to get to beach & resort. Its filthy.
Location: Marbella (P. Banus) party, & shopping.
5 night stay end of June, weather great, check in easy, rooms clean, toilets, pool area great. Only had breakfast in the hotel and the service was great as was the food.
Comment from Hotel Management
27-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Ian, Thank you very much for taking your time in making comments of your stay in our Hotel. It is a pleasure for me to see that you had a good experience while staying with us. I have taken note of your comment in reference to the subway, we will try to improve in this matter. Looking forward to see you in the future and check the changes made. Kindest regards, Patricia Maeso
4out of 5
by A verified traveller

Posted 01-Jul-2016
Nice hotel, very helpful staff. Great location. Would recommend.
Comment from Hotel Management
27-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you very much for taking your time in making comments of your stay in our Hotel. It is a pleasure for me to see that you had a good experience with us, with the service of our staff, the installations, the location. We will keep working to maintein and improve the level that our guests demand us. We look forward to see you in the future. Kindest regards, Patricia Maeso
1out of 5
by A verified traveller

Dust and dirt

Posted 30-Jun-2016 on Hotels
Room was dirty and overpriced. The plates at breakfast were disgusting I had a full slice of melted cheese stuck to the bottom of mine avoid at all costs