Ratings based on 888 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Belfast

Lovely hotel, modern rooms, great bar and pool!

Posted 30-Nov-2016
Pros: Modern rooms and bar
Cons: Make the indoor pool free and open late on a Sunday
Location: La Sala is good for drinks
We got an upgrade on arrival, the room is so beautiful and modern. Cocktails from the bar were very tasty. Always live music on in the lobby. The outside pool is freezing, but that is expected for November. The inside pool and spa you actually have to pay 15 euro to get in for 1.5 hours which we didn't know until we were trying to get into it. It also closes very early on a Sunday. There are great facility's to leave you bag and get showered etc. if your flight home isn't until later. Good location, close to come bars and restaurants, taxi rank beside it so taxis are easy to get too. The port is a walkable distance away.
4out of 5
by A verified traveller from London

Great price, great view, really good food!

Posted 15-Nov-2016
Pros: Great pool. Wonderful room with view over pool.
Cons: The carpets in the room corridors are looking tired.
Location: Great location. Easily accessible to Puerto Banus.
Considering the hotel was 90% occupied it was not noisy. Really comfortable bed. Great view over the pool. I had read that you can hear traffic noise but there was none from my room. I was surprised the food was so good. Staff were extremely pleasant.
4out of 5
by A verified traveller

Good location

Posted 05-Nov-2016
Location: The location was idea for us not too close to the centre of Puerto Banus but an easy 10 mins walk which was fine. The shuttle bus covers the others
Room was a good size we had gone for a suite. The bath needed replacing but didn't affect our stay. The hotel appear to have good facilities across the board but we didn't eat nor stay in the hotel during the day. The offer a free shuttle bus going to Marbella and la Canada this is a good idea and we used this service twice.
4out of 5
by A verified traveller

Posted 01-Nov-2016
Rooms small but all you need.Lobby,bar pool area very nice and the hotel is close to a nice beach 10 mins walk staff excellent
4out of 5
by A verified traveller from Australia

Quiet and no children

Posted 09-Oct-2016
Pros: The fact it is child free.
Cons: Nothing really.
Location: Location was great, walked down to the beach once, the break was purely to relax.
A nice break, relaxing by the pool for five days feels like I've had a month away.
5out of 5
by A verified traveller from PARIS

tres bel hotel .Nous etions en demi pension.

Posted 09-Oct-2016
Location: A VISITER LE VIEUX MARBELLA,un tour a Porto BANULS, sejour trop court de 3 jours.
Chambre tres propre.Le petit dejeuner et le repas du soir excellent et tres varie.Le personnel a l ecoute .
4out of 5
by A verified traveller from ob

Not for hen and stag

Posted 25-Sep-2016
Lovely hotel perfect for couples and 50+ but silent around the pool more book reading and relaxing which is lovely but hens be warned we put on some mild music and was frowned upon. Great girl if I was visiting with partner
Comment from Hotel Management
27-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Olivia, Thank you very much for taking your time in making comments of your stay in our Hotel. We do have a policy of warning in the rest of every guest of our Hotel. Is also a matter of respect between guests and create the best atmosphere for everyone. Looking forward to see you in the future. Kindest regards, Patricia Maeso
3out of 5
by A verified traveller

Not enough bar staff

Posted 21-Sep-2016
This hotel is average and doesn't provide anything that stands out.
Comment from Hotel Management
22-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you very much for your time in making comments of your stay in our Hotel. I have taken note of your comments for the bar staff, help us to improve. Kindest regards, Patricia Maeso
1out of 5
by A verified traveller from Torontoo, Canada

A very old hotel with cockroaches

Posted 02-Sep-2016
We booked this hotel to be close to Puerto Benus and all activities in that area. The hotel is 4 stars (supposedly). When checking in, everything looked alright.... It was a little odd that we had to pay for the safe box but we didn't care. We got the keys ( no one to help you with your bags... Again it was fine to us). Nice lobby but as soon as the elevator door opened, we are like.... OMG as it is VERY old elevator. We reached the 5th floor and the hallways were stinky and moist. We had to walk a VERY long distance to get to the other wing and as soon as we entered the room, we regret it immediately... Very warm moist room.... super old washroom and fridge ... When you take a shower the whole bathroom become a steam room + pool, the shower head was a joke and ld fridge.... Unfortunately it was non-refundable and we couldn't just leave. We found cockroaches on the hallways ( big ones) and I informed the front desk... No one went there and then we saw another one and from that moment on, we could not sleep in the wet/moist bed as we were very concerned that one of those cockroaches would end up in the room. We had to check everywhere before going to bed! AC was not working and when I called reception, they said that I have to wait until morning... And nothing changed as they have central system that is non functional!!!! VERY bad experiences and was of money and ruining our holiday! it was not satisfactory AT ALL!!! The beach was stony and dirty due to marina being close!
Comment from Hotel Management
22-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Traveller, Thank you for taking your time in making comments of your stay in our Hotel. I have taken note of your feedback, in reference to the rooms and bathrooms, we are going to continue this year renovating some areas in the HOtel as well as carpets, corridors, walls, and rooms In reference to cockroaches, this is an isolated case, in summer and due to the humedity you can find some in the under floors, but they are eliminated inmediately, not in the rest of the Hotel. We have security and healthy controlls. Sorry for all the inconveniences also with the air conditioning. I wish you could recover your trust in us and decide to come back to check the changes made. Kindest regards, Patricia Maeso
4out of 5
by Wayne from Hampshire, England

Fairly Standard

Posted 27-Aug-2016 on Hotels
Rooms are a little tired and not the most spacious or comfortable, but generally up to the level you expect for a mid range hotel.
Comment from Hotel Management
01-Sep-2016 by General Manager, Hotel Management
Dear Wayne, Thank you very much for taking your time in making comments of our Hotel. We have taken note of your comments that make us to improve. We are goiing to start renovating rooms of the Hotel. Next year you could see the changes made. Looking forward to see you in the future. Kindest regards, Patricia Maeso Guest Relations Manager