Ratings based on 938 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from M

Modern hotel, close to Puerto Banus

Posted 09-Jun-2017
Great weeks holiday. Staff very friendly and welcoming. Something to be aware of, drinks at dinner time aren't included if you're half board package. Could do with music around pool and palm trees around pool are annoying as they block the sun, meaning in most spots you have to constantly move, advise at getting the island sun beds. In my opinion hash browns should be served every morning for breakfast! Great location, 10/15 minute walk into Puerto Banus harbour. Would return.
Comment from Hotel Management
12-Jun-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Adam, Thank you very much for taking your time in making comments of your stay in our Hotel. We will keep working to improve the level that our guests demand us. Looking forward to your next visit. Kindest regards, Patricia Maeso Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Don't know if it is near a beach or not.

Posted 08-Jun-2017
Pros: Cleanliness and helpful staff
Cons: Personally I would have liked tea facilities in the room.
Location: 10/15 walk to puerto banus harbour where there are plenty of restaurants to choose from.
Very nice hotel would stay there again. Very near to my family who live in Marbella
Comment from Hotel Management
12-Jun-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Pauline, Thank you very much for taking your time in making comments of your stay in our Hotel. We will keep working to improve the level that our guests demand us. Looking forward to see you soon. Kindest regards, Patricia Maeso Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from edinburgh

Second visit, i do enjoy it!

Posted 22-May-2017
Relaxing, nice staff, allways sun beds about, thats a joy in its self. Pool side bar staff could do to have a bit of banter with the customers, they just served the drinks, you paid your money, next etc, they could do with a bit more customer care there, its not a witherspoons in birmingham on a wet friday night!
Comment from Hotel Management
23-May-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Murray, Thank you very much for taking your time in making comments of your stay in our Hotel. It i s a pleasure to see that you are an habitual customer and decide to come back to stay with us for your holidays. I take note of your comments and we will keep working to improve the level that our guests demand us. Looking forward to your next visit. Kindest regards, Patricia Maeso Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Returning customer back to our favourite hotel in

Posted 22-May-2017
This is the best place to stay in Marbella & Puerto Banus.
Comment from Hotel Management
23-May-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Roger, Thank you very much for taking your time in making valorations and comments of your stay in our Hotel. It is a pleasure for us to see that you are an habitual customer and you decide to come back to us because you see us as the best option to stay in Marbella. We will keep working to maintein the level that our guests demand us. Looking forward to your next visit. Kindest regards, Patricia Maeso Guest Relations Manager
3 out of 5
by A verified traveller from London

Disappointing

Posted 21-May-2017
Pros: Breakfast selection was excellent
Cons: Get bigger, faster, more lifts, 2 on each side of a hotel this size is insane. Don't charge for in-room safes. It's frankly insulting.
Location: 5-10 minutes walk to the beach and main area of Puerto Banus.
Nice lobby, small and not very comfortable rooms / beds (feel quite cheap), excellent breakfast selection, reasonably good location, lifts are a joke and overall a bit disappointed given how expensive the hotel is and having stayed at far, far better hotels in Andalucia for half the price.
Comment from Hotel Management
23-May-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Paul, Thank you very much for taking your time in making comments of your stay in our Hotel. We have taken note of your opinon and we will keep working to improve the service and quality that our guests demand us. Hope you recover your trust in us and come back in the future. Kindest regards, Patricia Maeso Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location , fantastic staff

Posted 23-Apr-2017
Great time , great food and drink , freindly staff ( especially Beatrice the young waitress)
Comment from Hotel Management
24-Apr-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Anonymous, Thank you very much for taking your time in making comments of your stay in our Hotel. It is a pleasure to see that you had a great time with us and you liked our food and service of our staff. I have passed your mention of our staff to the managing. Looking forward to see you in the future. Kindest regards, Patricia Maeso Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great Location

Posted 16-Apr-2017
Pros: Staff extremely friendly. Good buffet. Enjoyed the balcony overlooking the pool. Great pool area.
Location: Walking distance to Puerto Banus to a few local restaurants and bars. Easy access to Marbella and San Pedro.
I have stayed there before and particularly like the location with its easy walking access to Puerto Banus.
Comment from Hotel Management
19-Apr-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Guest, Thank you very much for taking your time in making comments of your stay in our Hotel. It is a pleasure to see that you are a regular guests of the Hotel and you enjoyed with our food, from our big buffet and restaurant a la carte, also with the installations, service and ubicaction. We will keep working to maintein the level that our guests demand us. Looking forward to see you soon. Kindest regards, Patricia Maeso Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

A short stroll to the beach....

Posted 13-Apr-2017
Pros: location
Cons: Hallways with dingy carpets..........
Location: Port of Marbella with high end shops; restaurants, beach
Huge hotel for my taste, a welcoming LOBBY with a good reception. Rooms are renewed but the hallways are super narrow and long. 40+ per floor; guest are slamming their doors not not respecting others especially getting into their rooms around midnight or later. With the B/B package you get a good choice of breakfast, plenty of food but with so many guests it is a zoo at times. You may be better of to opt for their Privilege package. This is a far cry from many 5 star hotels that I've been to. The pool area is nice, many loungers to the most comfortable, but the pool is not heated, so it was cold few guest put their toes in it.
Comment from Hotel Management
14-Apr-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Lollipop, Thank you very much for taking your time in making comments of your stay in our Hotel. We would love to see you in the future to have another experience with us. Kindest regards, Patricia Maeso
4 out of 5
Recommended
for Everyone
by A verified traveller from Lindon

Super clean, No kids, excellent breakfast

Posted 09-Apr-2017
Loved this hotel. Great location to Porte banues within walking distance. Beautiful beaches. Huge shopping centre nearby. Do book a pool view room however, the view on the other side won't be great!
Comment from Hotel Management
10-Apr-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Kuldip, Thank you very much for taking your time in making comments of your stay in our Hotel. It is a pleasure to see that you liked our hotel, cleaness, adults, buffet breakfast, location. Sorry that in your case we did not achieve with the views due to disponibility at your arrival. We will keep working to improve the level that our guests demand us. Looking forward to see you in the future. Kindest regards, Patricia Maeso
4 out of 5
Recommended
for Couples
by A verified traveller from scotland

Nice hotel not easy access to town or beach

Posted 09-Apr-2017
Pros: Clean,friendly staff, good breakfast, decent entertainment easy parking.
Cons: Pool, AC, tunnel under road, beds too hard.
Location: Location a bit far from beach and town with pedestrian access difficult and a sense of unease. Plenty restaurants nearby. Puerto Banus is fab resort.
Had to change room to a refurbished room. AC not so great. Hotel was on the whole pretty good. Pool was not heated. Surprised that in a four star hotel you have to pay for safe and deposits for towels. Generally good experience.
Comment from Hotel Management
10-Apr-2017 by GUEST RELATIONS MANAGER, Hotel Management
Dear Anonymous, Thank you very much for taking your time in making comments of your stay in our Hotel. We can see from your report that you liked in general the Hotel, but you hope to be closer to the beach and town. We always recommend our guests to have a look into website where the location is indicated and the facilities. We will keep working to improve the level that our guests demand us. Looking forward to see you in the future. Kindest regards, Patricia Maeso