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Reviews of Gran Hotel Elba Estepona Thalasso & Spa

5 out of 5
Gran Hotel Elba Estepona Thalasso & Spa
Carretera Estepona - Cadiz 151, Estepona, Malaga

Reviews

8.4

Very good

Rating 10 - Excellent. 310 out of 687 reviews" "
Rating 8 - Good. 263 out of 687 reviews" "
Rating 6 - Okay. 71 out of 687 reviews" "
Rating 4 - Poor. 26 out of 687 reviews" "
Rating 2 - Terrible. 17 out of 687 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good but building a little tired
Stayed 1 night in Mar 2024

8/10 Good

Noshaba

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Amazing restaurant service
Stayed 5 nights in Oct 2023

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023

10/10 Excellent

Elena Rozalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was the best choice for our family vacation. Staff was very friendly,very helpful,food amazing and very nice. Location of the hotel was amazing,right by the beach, waking up every morning to the sound of the waves and birds singing. Definitely the best choice for a family vacation.
Stayed 4 nights in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean views are espectacular- Ocean 50 yards from the room
Stayed 1 night in Jun 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great waterfront property and the buffet restaurant was on point!
Response from General Manager on 17 Jan 2023
Dear William,Thank you very much for your feedback and support through Expedia From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation.Best RegardsJuan Manuel GalánGeneral Manager

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Julie

Disliked: Staff & service
-
Stayed 2 nights in Aug 2022

6/10 Okay

Ben

Disliked: Staff & service, property conditions & facilities
Don’t be fooled this is not 5 stars
The Ringwood and ms were good, but do not be fooled this is not a 5 star hotel by any means, 4 star at best
Stayed 5 nights in Aug 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a lovely location right beside a nice sandy beach. The hotel staff were really friendly and were able to point me in the right direction when I needed to buy a plug to charge UK devices. Not so great for public transport although a taxi to Estepona is €10
Stayed 1 night in Jun 2022
Response from General Manager on 20 Jul 2022
Dear Andrew, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. KIndest Regards Juan Manuel Galán

10/10 Excellent

Nicola

Stayed 2 nights in Apr 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter Break
Lovely Easter Break with freinds. Stayed in a Deluxe room. Perfect location. Fabulous hotel. Nothing too much trouble. Worth every penny. Will definately stay here again.
Stayed 4 nights in Apr 2022
Response from General Manager on 4 May 2022
Dear Mark, Thank you very much for your feedback and support through Expedia. From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Furthermore we appreciate the praise for good work of our staff, who were at your disposition at all times to ensure you a comfortable stay. Juan Manuel Galán

10/10 Excellent

Bridgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for a complete rest and it did not disappoint. Huge room with a sea view meant we could sit on the balcony and read, whilst dining on site. Great not to have to go anywhere else.
Stayed 11 nights in Feb 2022
Response from General Manager on 15 Apr 2022
Dear Brigitte, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. . Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest regards Juan Manuel Galán General Manager.

8/10 Good

Elaine

Travelled with group
Liked: Property conditions & facilities, room comfort
A good stay.
A good stay. However, there should be more signs to the restaurants and Spa. There are no film channels in any language and no uk BBC news or programmes. Only entertainment on a Saturday evening. Restaurant and room service good very expensive.
Stayed 4 nights in Feb 2022
Response from General Manager on 14 Mar 2022
Dear Elaine, We thank you for your feedback about your recent stay in our hotel. All feedback is greatly appreciated as it helps us improve the quality of our hotel and te level of customer satisfaction. On the other hand we regret that our hotel did not meet your expectations. Once again we thank you for your comments and we look forward to welcoming you again in the future. Kindest Regards Juan Manuel Galán General Manager

8/10 Good

sten

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2022
Response from General Manager on 15 Apr 2022
Dear Sten, Thank you very much for your feedback and support through Expedia. From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Best Regards Juan Manuel Galán General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😜😜😜
Great hotel. Not quite central but only a few euros in a taxi to the centre.
Stayed 6 nights in Dec 2021
Response from General Manager on 18 Dec 2021
Dear Andrew, Thank you very much for your feedback and support through Booking, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive.Once again we thank you for your comments and we look forward to welcoming you again in the future. Best Regards Juan Manuel Galán General Manager

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do no stay here!
If you have a car and plan to drive to this hotel-don't! We parked our car in the carpark which looks like it belongs to the hotel but only after our car was vandalised along with ten other cars does the hotel then tell you that the car parking is not their responsibility. The hotel had no security because nobody in the hotel heard the car alarms or the smashing of numerous car windows. This is not a five star hotel.
Stayed 4 nights in Oct 2021

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A place to wind down and totally relax
On the whole our stay was great. The staff were great and rooms were clean. Food was excellent and the variety was amazing. Plenty room around the pool for all guests. Only thing for us was that we found the beds rather hard (not their fault as we all have our own preference) and the shower just dribbled out but again perhaps as we were on 4th floor, the pressure was low? If using the hotel be aware that you may need to hire a car or order lots of taxis (which is fine so long as you put in your holiday budget) as the Hotel is a little out there on its own.
Stayed 7 nights in Oct 2021
Response from General Manager on 23 Nov 2021
Dear Mark, Thank you very much for your feedback and support through Booking, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive.Furthermore we appreciate the praise for good work of our staff, who were at your disposition at all times to ensure you a comfortable stay. Kindest Regards Juan Manuel Galán General Manager

10/10 Excellent

ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so claim nice to stay
nice stay
Stayed 1 night in Oct 2021
Response from General Manager on 25 Oct 2021
Dear ahmad, Thank you very much for your feedback and support through Expedia., From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest Regards Juan Manuel Galán

4/10 Poor

Bruno, Orlando

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are old and the whole hotel smells like fried food. The air conditioning in the room was not working. The hotel needs a renovation and updating. We stayed in the oversized suite and it was still disappointing. There are no usb chargers. The bathroom shower floor had mold in the grout.
Stayed 1 night in Oct 2021
Response from General Manager on 25 Oct 2021
Dear Bruno, We thank you for your feedback about your recent stay in our hotel. All feedback is greatly appreciated as it helps us improve the quality of our hotel and te level of customer satisfaction. On the other hand we regret that our hotel did not meet your expectations. We are surprised since at this time of the year the majority of our guests leave our hotel really satisfied. Once again we thank you for your comments and we look forward to welcoming you again in the future. Kindest Regards Juan Manuel Galán

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation , location meant that a car is a must .
Stayed 4 nights in Oct 2021
Response from General Manager on 25 Oct 2021
Dear Andrew, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive.. Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest Regards Juan Manuel Galán

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Overlooking the water, the hotels location was perfect. The room was clean,spacious and the balcony was a pure joy to sit on and listen to the waves. Breakfast was included and was excellent. The bars, restaurants and other facilities were great but all the staff were fantastic from the front desk to the housekeeping. Whatever you needed they did their best to get for you. They were on point. We had a really great stay.
Stayed 5 nights in Oct 2021
Response from General Manager on 25 Oct 2021
Dear John, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Furthermore we appreciate the praise for good work of our staff, who were at your disposition at all times to ensure you a comfortable stay. Best Regards Juan Manuel Galán

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Stayed 1 night in Sep 2021
Response from General Manager on 25 Oct 2021
Dear Guest, Thank you very much for your feedback and support through Booking, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest Regards Juan Manuel Galán

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from General Manager on 25 Oct 2021
Dear Anthony, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Kindest Regards Juan Manuel Galán

6/10 Okay

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing bathroom
Stayed 2 nights in Sep 2021
Response from General Manager on 25 Oct 2021
Dear Val, MALAS INGLÉS We thank you for your feedback about your recent stay in our hotel. All feedback is greatly appreciated as it helps us improve the quality of our hotel and te level of customer satisfaction. On the other hand we regret that our hotel did not meet your expectations. Once again we thank you for your comments and we look forward to welcoming you again in the future. Best Regards Juan Manuel Galán

4/10 Poor

Mari

Disliked: Cleanliness, room comfort
Disappointed
I stayed here a couple of days while my flat was being renovated. I was disappointed by the fact that my sheets had never been changed from the previous guest. Needless to say I was grossed out. Also the head waitress in the restaurant with the buffet is horrible. She has little personal skills and barks orders to the other staff. She needs retraining… I would never stay here again.
Stayed 2 nights in Sep 2021
Response from General Manager on 25 Oct 2021
Dear Mari, We thank you for your feedback about your recent stay in our hotel. All feedback is greatly appreciated as it helps us improve the quality of our hotel and te level of customer satisfaction. On the other hand we regret that our hotel did not meet your expectations. . Once again we thank you for your comments and we look forward to welcoming you again in the future. Kindest Regards Juan Manuel Galán

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from General Manager on 25 Oct 2021
Dear Vivian, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Kindest Regarsd Juan Manuel Galán

8/10 Good

Camille M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from General Manager on 25 Oct 2021
Dear Camille, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Best Regards Juan Manuel Galán

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 4 nights in Aug 2021
Response from General Manager on 25 Oct 2021
Dear Vicky, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Kindest Regards Juan Manuel Galán

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was given a very large spacious suite with a large balcony, was lovely, staff were great, and the pool and garden areas were kept so well, located beside a beach also, excellent value
Stayed 2 nights in Aug 2021
Response from General Manager on 31 Aug 2021
Dear Terence, Thank you very much for your feedback and support through Booking, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive.Once again we thank you for your comments and we look forward to welcoming you again in the future. Best Regards

8/10 Good

Xiaobei

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is with a good size, nice pools, restaurant and brilliant service. But lots of things are too old, broken or need to be replaced. Our door keys has been not accessible everyday without a reason. Kids club is a good place, but no know why it’s without aircon. Overall still a good nice hotel to go, hope it will improve itself step bu step.
Stayed 3 nights in Aug 2021
Response from General Manager on 31 Aug 2021
Dear Xiaobei, Thank you for sharing your impressions about our hotel here on Expedia. We are happy to find out that you enjoyed your stay with us and that you had a very good feeling about our hotel after coming home.. On the other hand we are sorry your overall satisfaction did not reach hundred per cent as we would have wished for In any case we are glad that your overall evaluation of our hotel was so good! We will keep working hard and make sure to meet and exceed your expectations whereas possible also during your next visit. Best Regards

8/10 Good

Samir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2021

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rely nice time, great service, lovely and helpful staff, great food. Hassle free stay. Well done to all the staff 👍
Stayed 1 night in Jul 2021
Response from General Manager on 31 Aug 2021
Dear Paul, Thank you very much for your feedback and support through Expedia From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. Furthermore we appreciate the praise for good work of our staff, who were at your disposition at all times to ensure you a comfortable stay. Kindest Regards

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great long weekend with the kids! Only negative was the rock hard beds..
Stayed 3 nights in Jul 2021
Response from General Manager on 31 Aug 2021
Dear Simon, Thank you very much for your feedback and support through Expedia, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive. On the other hand we regret that our hotel did not meet your expectations. Once again we thank you for your comments and we look forward to welcoming you again in the future. Best Regards Juan Manuel Galán General Manager

10/10 Excellent

Derek

Stayed 1 night in Jul 2021

4/10 Poor

Gregory

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very dated and spa is expensive
Very dated rooms and spa which shown as facility have to pay 90€ for a family of four to use. Very disappointed
Stayed 1 night in May 2021

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was amazing, beach walking distance,
Stayed 2 nights in May 2021

8/10 Good

lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Heiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Juan Manuel Galán on 22 Feb 2020
Dear Guest, Thank you very much for your feedback and support through here, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest Regards Juan Manuel Galán General Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for relaxation
Lovely quiet hotel. Perfect for relaxation.
Stayed 3 nights in Feb 2020
Response from Juan Manuel Galán on 22 Feb 2020
Dear David, Thank you very much for your feedback and support through here, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest Regards Juan Manuel Galán Director General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Juan Manuel Galán on 8 Jan 2020
Dear Guest , Thank you very much for your feedback and support through here, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Best Regards Juan Manuel Galán General Manager

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Heating on in some rooms other cold Kettle not working in one room Loose tiles on floor in room Nothing to complain about with staff execellemt
Stayed 4 nights in Dec 2019
Response from Juan Manuel Galán on 20 Dec 2019
Dear Stephen, Thank you for sharing your impressions about our hotel here on Expedia. . On the other hand we are sorry your overall satisfaction did not reach hundred per cent as we would have wished for. We hope to have the chance to meet you again, hopefully very soon! Kindest Regards Juan Manuel Galán General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not inform about spa renovation at the time of booking.
Stayed 1 night in Nov 2019
Response from Juan Manuel Galán on 15 Dec 2019
Dear Guest, Thank you for sharing your impressions about our hotel here on Expedia. . On the other hand we are sorry your overall satisfaction did not reach hundred per cent as we would have wished for. We hope to have the chance to meet you again, hopefull soon. Best Regards Juan Manuel Galán General Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Juan Manuel Galán on 22 Nov 2019
Dear Timothy, Thank you very much for your feedback and support through here, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest Regards Juan Manuel Galán General Manager

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Juan Manuel Galán on 12 Nov 2019
Dear Sarah, , Thank you very much for your feedback and support through here, From your comments we can see that you were indeed satisfied with the choice of hotel for your vacation and that your general impressions were very positive Once more thank you for your recommendation and for giving us this great opportunity to read your impressions and share them with our staff as a motivation. Kindest regards Juan Manuel Galán General Manager