Posted 18-Apr-2017 on Hotels
When we arrived there was only one person around who was on the phone, although she was pleasant and checked us in quickly once she had finished. I was informed that we couldn't have dinner there as there was no food left.
We got to our room and unpacked. During this time we gave our son a rice cake to snack on. He dropped it on the floor and when I picked it up it was covered in hair. I then realised the whole carpet was covered in crumbs and hair.
I mentioned this to the lady who checked us in and she vacuumed the room for us while we went to the local pub for dinner.
The room was absolutely boiling....reason being there is a boiler in one of the cupboards. The air conditioning didn't work and even if it did it said not to set it below 22 degrees. We had to have he windows open all night and it was still too hot. Our little boy was so uncomfortable all night and couldn't sleep.
The next morning we ordered room service for breakfast. Pretty much everything we ordered was off the menu so we were left with an I letter, no sides or bread, and some watery porridge, no fruit or anything. We quickly packed up and left so we could go somewhere else and have a decent breakfast.
I think we may have been the only people at the hotel, in which case I would have expected amazing service. If you can't provide a good service there's no point in opening for one family surely?
We had booked this as a treat to escape for a night. It was such a disappointment.