Ratings based on 8,088 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Historic hotel in the middle of everything

Posted 19-Aug-2017
The hotel overall was nice. It is an older hotel so the standard rooms are kind of small. There is definitely some cosmetic fixes needed, but the rooms are clean. The elevators are slow and a tight fit but the hotel is working to replace them. It is a minor inconvenience, but overall I would recommend staying.
Comment from Hotel Management
19-Aug-2017 by Tima, Hotel Management
Dear Guest, Thank you very much for staying with us at the Warwick Allerton and for sharing your experience. We know any type of work to our building can be challenging for our guests. The reconstruction of our 1920 elevators will add greatly to your future experiences. We would like to let you know that we are now working on our hotel enhancement project so you may rest assured that the problem concerning rooms will also be taken care off. We hope that we may have the opportunity to welcome you back in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller

Right on Michigan Avenue don't have to drive any w

Posted 19-Aug-2017
Pros: Location
Cons: I had to pay $60 a day for parking that I didn't know until I got my bill pretty expensive for parking
Location: Any thing on Michigan Avenue or close by great location
Nice hotel but expensive breakfast had to pay for it
3 out of 5
by A verified traveller

Posted 17-Aug-2017
Rooms were tight. Towels provided were stained. Garbage was left on the floor from previous guests and not cleaned up by housekeeping. Staff were very nice and helpful otherwise.
Comment from Hotel Management
19-Aug-2017 by Tima, Hotel Management
Dear Guest, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. As your feedback is considered as a valuable tool to ensure consistency in our usually high level service, we have shared your feedback with our ambassadors. We appreciate your feedback, which will help us to improve our quality of service. I hope that you will accept to give us another chance to change your perception of our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Overall great experience at the Warwick Hotel. Kept very clean, staff was friendly and I felt safe every night. Only complaint is two things: the elevators are completely sketchy and very very slow to come. We took the stairs however we could see this being an issue for someone incapable of doing so. Second complaint is staring out at a brick wall for our three days there. If you want a hotel room with a good view many are blocked by a wall.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
It was confusing walking in the lower level door, no directions where to check in? Lots of people waiting for elevators that were very slow. The fan in the bathroom was intensely loud, it gave me a headache. Called for maintenance, couldn't fix it, so they disconnected it. So the bathroom fogged up and couldn't see the mirror while getting ready. The bed was comfortable and the bell hops and wait staff was friendly, but we couldn't understand the attempted english language at the check in desk personnel, I asked a question and he couldn't answer.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Ontario

A Happy Birthday Holiday

Posted 17-Aug-2017
Pros: The location was great! The staff very friendly...especially Gilda, our housekeeper, who kept our room so clean and well supplied!
Cons: Nothing that I can think of at the moment!
Location: Great restaurants, shopping, churches, famous sights...all within walking distance!
My three daughters and I travelled from Ottawa to Chicago to celebrate my 83 birthday. We emailed a month ahead and asked for a big room. When we arrived we were just delighted when we opened the door and found this very spacious bedroom and living room suite. It was very clean and well supplied. We enjoyed the breakfast buffet very much! My daughters mentioned my birthday to the Concierge and he, very kindly, sent a bottle of champagne and chocolate strawberries to mark the occasion. That was fun and exciting!
Comment from Hotel Management
19-Aug-2017 by Tima, Hotel Management
Dear Margaret, I wanted to say thanks for sharing the experience of your recent stay with us. We are delighted to hear that you were satisfied with your stay, especially with our service quality, the staff, location and the comfort in the room. Our staff strives to provide the best service and we promise to maintain and continuously improve our standards of the hotel. On behalf of Gilda and the entire team, let me thank you once again for your kind comments and we all look forward to the pleasure of welcoming you back to the Hotel Warwick Allerton Chicago in a near future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Great location small room

Posted 17-Aug-2017
The hotel was clean and comfortable, room was small, elevator system was slow. Great location
Comment from Hotel Management
19-Aug-2017 by Tima, Hotel Management
Dear Tom, Thank you very much for staying with us at the Hotel Warwick Allerton and for sharing your experience. We are delighted to hear that you were satisfied with your stay, especially with our service quality, location and the comfort in the room. I wish to extend our sincere apologies for the inconveniences you experienced with the elevators and I would like to let you know that we are now working on our hotel enhancement project so you may rest assured that the problem concerning this point will be taken care of. We all look forward to welcoming you back next time you are in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis, MN

Nice Hotel In Downtown Chicago

Posted 16-Aug-2017
The Warwick Allerton is a very nice hotel. The location is great for shopping and siteseeing in the city. The location also offers easy walks to the train system, for farther trips around the city. The hotel itself is very modern and updated. The hotel was updating one of the elevators at the time of our stay. It caused there to be some extended wait times for the elevator, but only on the weekend. The room was very clean and simple. Rooms are a bit small, but did not feel cramped. We had a great view, looking down on Michigan Ave. Staff was very helpful and welcoming.
Comment from Hotel Management
19-Aug-2017 by Tima, Hotel Management
Dear Matt, Thank you for your feedback. We are indeed conveniently located for all our guests. Luxurious shopping areas, beautiful museums are all within walking distance. We do have work being done on our elevators. We know any type of work to our building can be challenging for our guests. The reconstruction of our elevators will add greatly to your future experiences. Our Staff ambassadors make great efforts to ensure that all our guests can enjoy a pleasant stay. We all look forward to welcoming you back next time you are in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Aug-2017
Solid hotel. Better than reviews said. Elevators being fixed and not bad.
Comment from Hotel Management
15-Aug-2017 by TR, Hotel Management
We are honored that, for your stay, you have taken the time to leave your review of our hotel here on Expedia. We all look forward to welcoming you back next time you are in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

Nice hotel

Posted 09-Aug-2017
Downtown. Close to many other places. Excelent hotel condition, very clean.
Comment from Hotel Management
13-Aug-2017 by TR, Hotel Management
Thank you for taking the time to share your valuable comments in regards to your stay. We hope that we will have the pleasure of welcoming you again at the Warwick Allerton.