Ratings based on 1,038 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 16-Oct-2017
Shower did not work, few lights out. Called twice never responded or repaired.
4 out of 5
by A verified traveller from Austin, TX

5 star hotel comfort but 2 star reception attitude

Posted 10-Oct-2017
A very long wait to check in (10-15 mins) for a 5 star hotel. The attitudes of the check-in staff were mixed, some were polite but some were bordering on indifference.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2017
The Ritz does not dissapoint. Room is very comfortable, the dining is simply excellent and the staff is top notch
5 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

The Best in Chicago!!

Posted 23-Aug-2017
What an incredibly beautiful property. It was recently renovated and it looks spectacular!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Palos Heights

Girls Weekend

Posted 21-Aug-2017
Pros: Everything
Cons: Don't think so...
Location: Gold Coast - there is a million things to do and fabulous places to eat.
We had the most spectacular time at the Ritz. Myself and my 2 oldest friends (40 years +) splurged for the weekend. The Ritz could not have been more accommodating. We had the most beautiful room that had both the lake and city view. The staff was wonderful - handling our luggage and the car. We enjoyed cocktails on the veranda while watching a lot of the air and water show. Could not have been a more fantastic weekend. We will be back. We felt pampered and special and that was what we wanted! Thank you Ritz-Carlton!!!
3 out of 5
by A verified traveller

NO 5 star

Posted 04-Aug-2017
Lots of problems with the television system and credit card system. Staff didn't really care.
5 out of 5
by Elizabeth

This traveller left a rating score only Posted 20-Jul-2017 on Hotels
3 out of 5
by A verified traveller

Bad from the beginning

Posted 18-Jul-2017
Not worth the money. Lost baggage in bell room. Elevators take forever.
4 out of 5
Recommended
for Everyone
by A verified traveller from Alexandria, VA

Great stay, shower didn't work though

Posted 17-Jul-2017
Pros: Great location.
Cons: Showers.
Stayed for one night, but the shower didn't work. Since we were staying for one night and we discovered the problem at night so we didn't call for maintenance. Opted to skip the shower on the way out the next day.
4 out of 5
by Edward

Posted 17-Jul-2017 on Hotels
GOOD HOTEL, LOBBY WAS UNDER CONSTRUCTION. DISAPPOINTED THAT POOL CLOSED SO EARLY. WHEN WE STAYED AT OTHER RITZ CARTONS THE POOL WAS OPEN 24HR. PLEASANT STAY, I WOULD RECOMMEND TO ANYONE ELSE STAYING IN CHICAGO. YOU ARE GONNA PAY 500 A NIGHT AT MOST OTHER HOTELS IN THE AREA, MIGHT AS WELL STAY AT THE RITZ YOU WONT BE DISAPPOINTED.