Ratings based on 4,541 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Nice hotel at a convenient location

Posted 19-Aug-2017
Close to everything. Easy access from lake shore drive. Very convenient.
2 out of 5
by A verified traveller from madison, wi

Too much (money) for too little (room)

Posted 17-Aug-2017
I didn't like this hotel at all. It's located in a great place but: Stuff are not nice and don't try to listen The room is VERY small - cannot have more than one person The shower design in such away that water are sort all over, so always you have wet floor And - the drainage didn't work well - so I stand in a pond of soapy water - and I don't like it at all This is NOT 4 or even 3 stars hotel
3 out of 5
by A verified traveller

Posted 15-Aug-2017
Rooms were very nice, location was great. Lobby and staff were ok
1 out of 5
by A verified traveller from iowa city

Bad hotel

Posted 11-Aug-2017
They keep my deposit for more than 10 business days and I still didn't get it back. I have called them a lot but only on the fifth I get a chance to speak with the accounting office. The only suggestion they give me is talk to your bank. Terrible customer service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Aug-2017
Having stayed at another older hotel downtown, I was a bit apprehensive. This place was top notch especially with how updated and clean the room was. Staff was pleasant and helpful. The two small elevators were the only drawback though we didnt wait long. Overall a great place to stay with location being perfect. We got a weeklong CTA pass which made it super easy to get everywhere we needed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 05-Aug-2017
Pros: See above
Cons: See above
Location: See above
This hotel has a great location 2 blocks from the Magnificent Mile and 2 blocks to the lake shore. Good selection of nearby restaurants, coffee shops and shopping. Hotel staff is helpful and friendly. I stayed in the king suite, 4th floor for one night. Loved the room size and it was spotless, nice toiletries. Overall a good experience but I would improve on: 1. room air conditioning - thankfully it did work but it's not great - system either isn't powerful enough or it's on it's last leg 2. because the air conditioning didn't work well, the room could have used a dehumidifier because the carpet and bed sheets felt slightly damp. 3. The hotel has 2 tiny elevators so you may find yourself waiting for a while during busy check in/check out times. Inconsequential item - rooms walls are a heavy stucco, like whipped cream which makes the room feel dated. Overall, this hotel would be a knock out if they just completed a few renovations.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jul-2017
Pros: Location and proximity to dining, entertainment, and shopping.
Cons: The air in the room was poor. It didn't really cool and it was not overly hot outside.
Location: Easy access to Michigan Ave, dining, entertainment, and local dining. Also only about a mile from Navy Pier.
The hotel staff were great. The location is ideal. The only problem we had was the air conditioning in the room was poor.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome...

Posted 19-Jul-2017
Excellent hotel...was central to everything, staff was friendly and room was amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Posted 16-Jul-2017
Nice hotel. No late night food sucked. Super small elevators.
Comment from Hotel Management
19-Jul-2017 by apedro, Hotel Management
Thank you for your feedback regarding your recent stay at the Raffaello Hotel. I'm glad to see you enjoyed the hotel. Although our in-room dining service does end at 10pm, you can certainly order delivery from many of the surrounding restaurants. We hope you'll choose to stay with us again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Paxton IL

Nice, clean hotel with courteous staff

Posted 14-Jul-2017
We enjoyed our stay for 1 night. Clean room and good location. The downside - we were traveling with another couple and when I booked the rooms we thought it was nice that it had a rooftop bar, but when we checked in it said it was closed until 10:00 p.m. for a private party. When we got back after being out for the evening we thought we would go up to the bar and enjoy a drink since it was such a nice night and the sign had changed to "closed for the night, come back tomorrow", so we had to go elsewhere.