Reception
Check availability

Reviews of The Gateway Hotel Pasumalai Madurai

4 out of 5
The Gateway Hotel Pasumalai Madurai
Number 40 T P K Road, Madurai, Tamil Nadu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 187 reviews" "
Rating 8 - Good. 62 out of 187 reviews" "
Rating 6 - Okay. 10 out of 187 reviews" "
Rating 4 - Poor. 8 out of 187 reviews" "
Rating 2 - Terrible. 0 out of 187 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JEYAPRAKASH

Stayed 1 night in Mar 2024

10/10 Excellent

Arun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Vellamma and all the staff took great care of our comfort while we stayed at the hotel. Thank you all.

8/10 Good

KALPANA, plainview

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
We had a great stay here. The location on the hill is wonderful great views to the temples. The staff were extremely welcoming and helpful. Our room was clean and very well supplied. My only critique....need new tips on the snooker que!! Otherwise a great hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Manoj, Bradford

Stayed 1 night in Jan 2024

10/10 Excellent

Kishore

Excellent stay
Stayed 1 night in Dec 2023

10/10 Excellent

Rani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place of peace away from the noise and dust of Madurai, yet close enough to access everything in town. Great views of the town from the hotel alongside a diversity of birds, trees and natural life. Staff are the best at all levels. We loved all of it.
Stayed 4 nights in Dec 2023

10/10 Excellent

Laxmi

Stayed 1 night in Dec 2023

8/10 Good

Neeraja

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff and the food. The place is serene
Stayed 2 nights in Nov 2023

6/10 Okay

Manimoli

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very beautiful and peaceful but rooms are not great very spacious room but not clean bathrooms need renovation. I will not recommend this hotel for elderly people who can’t use stairs because lots of claiming My best impression is all the staffs very pleasant and courteous. Especially Mr. Pandian one of the excellent person who helped us lot my special thanks to him. I will give 5 stars to staffs but management needs to take care of this property. Also please make sure when you hire employees they must speak Tamil In Madurai employees don’t know Tamil? 🤔
Stayed 2 nights in Oct 2023

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 2 nights in Oct 2023

10/10 Excellent

Shanmugasundaram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Nadia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with amazing service and surroundings
Rooms are spacious and clean, hotel surroundings are amazing and services is top ! Always a pleasure to come to this hotel. Restaurant offer wide range of delicious meals.
Stayed 2 nights in May 2023

10/10 Excellent

Prashant

Stayed 1 night in May 2023

10/10 Excellent

Farhad

Stayed 1 night in Apr 2023

10/10 Excellent

Farhad

Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madurai’s hidden gem
As always a memorable stay made possible by a professional team headed by a GM who leaves no stone unturned to ensure that each guest feels like he is returning home. The renovations that are taking shape are changing the character of the hotel by modernising it but retaining the heritage aspect of the property.
Stayed 1 night in Mar 2023

4/10 Poor

Shanmugavel, SOMERSET

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Peaceful resort like atmosphere. But room service staff do not understand English and fail to deliver your food order. 👎
Stayed 3 nights in Mar 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service
The hotel sits atop
Stayed 3 nights in Feb 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Christopher, Thatcham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old colonial style property on the top of a hill with sweeping views of the surrounding area. Very comfortable and clean rooms, nice pool area, large well-kept grounds with tame peacocks everywhere. The one restaurant serves great food with very attentive and friendly staff. They did fail to meet me at the airport, despite written conformation, but they don't lose a star as everything else about the hotel is so delightful. Note that it is on a hill with lots of steps, but I'm 70 and had no difficulties.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! Will definitely return!
Stayed 1 night in Jan 2023

6/10 Okay

Rengaswamy

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I think this is the third time we have stayed in this hotel. Nothing seems to have improved since the first time. The rooms are bare and spartan and need renovation. While I agree that it is a heritage property, the facilities and decor inside the rooms could be improved a lot.

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Sudarsanam

Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vinodh and Arul were exceptional in providing services to us Highly recommend staying here lovely place with nice views
Stayed 2 nights in Jun 2022

8/10 Good

Ramanathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Lynne

Liked: Cleanliness, staff & service
Nice but tired!!
Staff very helpful would advise on meals and you could ask for meals not on menu. Bitten to death by mosquitoes!!! Hotel reception very nice but rooms are a little tired. We were upgraded to a spacious room and were told that it had recently been renovated. New curtains but floor covering had holes in it!!!.
Stayed 5 nights in May 2022

10/10 Excellent

Vinay, Farmington Hills

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful serene property. Full of natural beauty. Amazing and very helpful staff. Enjoyed the company of beautiful 100s of peacocks. The property is little dated. Couple of minor maintenance issue due to age of the property. The only con is the property is a little bit secluded so you would need a vehicle to go into the town and is not walkable, but the front desk was very helpful in arranging a cab if you need it.
Stayed 2 nights in May 2022

10/10 Excellent

Padma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We could not have had a better stay. Every staff member was attentive, friendly, efficient. I will make particular mention of Mr. Pandyan at the front desk, who assisted us with travel arrangements, but there were also numerous restaurant staff members who were so natural and welcoming. The food was also excellent and the room very comfortable. I cannot recommend the Pasumalai highly enough.
Stayed 4 nights in Apr 2022

8/10 Good

Pradip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relax and quite location from the city. Service very good, especially Subash.
Stayed 2 nights in Apr 2022

10/10 Excellent

SHAILENDER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Sarbjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an oasis- it's so beautiful and the staff were helpful, friendly, and so thoughtful. The property felt safe and it was like being taken to another calm world.
Stayed 4 nights in Jan 2022

10/10 Excellent

Sambasivam

Stayed 1 night in Jan 2022

10/10 Excellent

Santhanam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stately premises. The hotel is a calm and relaxing oasis amidst the hustle and bustle of Madurai traffic. Service was consistently polite, efficient and professional. Breakfast spread was extensive and tasty. All in all a very delightful experience.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
A refreshing break
Awesome location with numerous trees and greenery. A few peacocks were in the property and several birds too. In short a grest break in a forest within the city.
Stayed 1 night in Nov 2021

10/10 Excellent

SURJIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent front desk staff and very humble
Stayed 4 nights in Nov 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Fantastic location and friendly staff.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis of Peace
Hospitality that others should learn from. Despite the pandemic the hotel is still the perfect haven to find solace in and once you enter the promises of this oasis of peace everything works and falls in place. The rooms are welcoming, the facilities impeccable and the food on offer delectable. The GM if the hotel of probably the most hands on GM in any hotel. Tajness is not a slogan here but a way of life.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The one and only place to stay at Madurai
Stayed 1 night in Mar 2021

8/10 Good

kamal

Travelled with family
Liked: Cleanliness, staff & service
Rooms were old. However the location is excellent and the food was good. I was told that the rooms are being refreshed.
Stayed 2 nights in Mar 2020

10/10 Excellent

SELVAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy rooms with amazing view
Best place to stay in Madurai!!!
Stayed 1 night in Feb 2020

8/10 Good

Suri, Elkton MD

Liked: Cleanliness, staff & service, amenities
Room was very spacious clean but it had smell of mold it was on the furniture property is otherwise nice but furniture should be replaced
Stayed 1 night in Feb 2020

10/10 Excellent

SIMMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, secluded, green property away from the hustle and bustle of Madurai. Faded glory perhaps describes it best.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old heritage property converted to a hotel. Wake up to the chants of the temple city interspersed with the calls of the resident peacocks. Amazingly attentive staff and a proactive general manager. The only place to stay in Madurai.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean.courteous staff. I would not recommend eating here as food is not as good as the ambience.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace type rooms are unique. Breakfast is good . Ambience is nice on top of hills
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing and the property was stunning. Rooms were gorgeous
Stayed 1 night in Jun 2019