Terrace/patio

Reviews of Vincci SoMa

4 out of 5
Vincci SoMa
Calle Goya 79, Madrid, Madrid

Reviews

8.4

Very good

Rating 10 - Excellent. 416 out of 1002 reviews" "
Rating 8 - Good. 407 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good value, excellent service
Stayed 1 night in Jan 2024

8/10 Good

Oscar

Stayed 2 nights in Jan 2024

10/10 Excellent

Kirshe

Stayed 1 night in Jan 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente la ubicación en Goya y muy cerca a serrano. La habitación podría estar un poco más acogedora. Le falta un poco de decoración en la paredes.
Stayed 3 nights in Jan 2024

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 12 nights in Dec 2023

8/10 Good

Oscar

Stayed 1 night in Dec 2023

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y ubicación. Personal muy amable y atento.
Stayed 4 nights in Dec 2023

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable.
Excelente condición de la habitación, limpieza y comodidad. El personal de recepción y restaurante muy amables. Muy bien ubicado, sobre todo para época navideña, calles con mucho arreglo y ambiente. Totalmente recomendable.
Stayed 2 nights in Dec 2023

10/10 Excellent

carlos, guayaquil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AAA
Stayed 7 nights in Dec 2023

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, atención y ubicación.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gardner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe and clean
Super kind staff and an amazing breakfast. I felt safe and well looked-after as a young international solo traveller.
Stayed 2 nights in Dec 2023

8/10 Good

BERNAL ALBERTO, San jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel serves the purpose for business
Stayed 1 night in Nov 2023

2/10 Terrible

GREGORIO, la vega

Disliked: Cleanliness, staff & service, property conditions & facilities
Charge me double ,the second time very expensive
Stayed 4 nights in Nov 2023
Response from General Manager Hotel Vincci Soma 4* on 29 Nov 2023
Dear Guest,Thank you for taking the time to share your review.We ensure that our pricing is competitive and transparent, and we would be happy to review your bill to address any discrepancies. We pride ourselves on maintaining the highest standards of cleanliness and service, and we regret that we missed the mark during your stay. Rest assured, we are committed to continuous improvement and your comments are crucial in this process.We hope to have the opportunity to welcome you back and better serve you in the future, Warm regards,General ManagerHotel Vincci Soma 4*

10/10 Excellent

F

Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Nov 2023

8/10 Good

Oscar

Stayed 2 nights in Oct 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Carlos

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria Ines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, we had an interior room view and it was very quiet, everything is walkable and the hotel staff y very nice. The breakfast was very good.
Stayed 1 night in Oct 2023

10/10 Excellent

Mario

Stayed 6 nights in Sep 2023

10/10 Excellent

Joshua

Stayed 1 night in Sep 2023

10/10 Excellent

TEODORO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Rooms are confortable, close to everything
Stayed 2 nights in Sep 2023

10/10 Excellent

Libia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

JOSE ENRIQUE

Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure!
Stayed 3 nights in Aug 2023

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service
Noisy area
Stayed 1 night in Sep 2023

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vaya, este hotel es increíble. Me sentí como en familia tan pronto como entré a la propiedad. Christina fue extremadamente amable y me registró de inmediato al ver lo cansado que estaba de mi viaje, me brindó recomendaciones increíbles y me quedé impresionado por su hospitalidad. La habitación se sentía muy hogareña y acogedora. Me encantó la iluminación de la habitación y estaba en silencio cuando necesitaba dormir. Durante mi estadía necesité mucha ayuda con ciertas cosas y Zhiyi fue súper amable y servicial, siempre disponible para ayudar. La comida absolutamente increíble y deliciosa. Me quedé impresionado por el servicio al cliente que Tony y David brindaron en el restaurante. En general, este hotel merece más de 10 estrellas. ¡Todos hicieron un trabajo increíble y yo quedé realmente asombrado! ¡Incluso extendí mi estadía dos noches más! ¡Me encantó tanto! Gracias a todos por tan gran experiencia.

6/10 Okay

Eric, Middletown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad location, definitely could miss it without it in the gps, it stands between two shops. The mattress was a bit stiff/firm/hard so if you like that type of mattress, this is your place. Everything in the fridge and on the desk will be charged to your room if you consume. The room was clean, be sure to load your room key card in the wall reader or else your lights and hvac fan will turn off after 5 mins. Parking can be a little tricky, for unloading and loading baggage right in front. It is taxi stand parking in front so you have to be quick. They have their own parking for a cost. If you can find street parking, you only have to pay 9am to 9pm (there are restricted loading zones and spot not designated for cars). Be sure to pay the meter during the daytime.
Stayed 1 night in Aug 2023

10/10 Excellent

Ozge

Stayed 2 nights in Aug 2023

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chairs and couches at the bar are extremely uncomfortable. Need to replace them. Have been there for many years and remain as bad as the first day. They make the bar not very attractive to sit and relax
Stayed 7 nights in Jul 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2023

10/10 Excellent

Nathalie, Moca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great service. I always stay here when I stop in Madrid.
Stayed 1 night in Jun 2023

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
clean and well-maintained in general.
Stayed 3 nights in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

GLORIA, MEDEELLIN

Stayed 2 nights in Jun 2023

10/10 Excellent

Allan

Stayed 1 night in Jun 2023

8/10 Good

Yvonnick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is aware of custumers
Stayed 3 nights in Apr 2023

8/10 Good

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic. Breakfast buffet is solid. Walkable to many great stores
Stayed 3 nights in Apr 2023

4/10 Poor

Darwin

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, A/C didn’t work and room was hot . I called front desk and they said I’m sorry and nothing was fixed
Stayed 1 night in Apr 2023
Response from General Manager Hotel Vincci Soma 4* on 12 Apr 2023
Dear Darwin,Thank you for taking the time to share your review.We are grateful that you chose to stay with us, however, we are sorry to hear that your room temperature was not ideal and that you were not entirely satisfied with out team’s response. Your comfort and satisfaction are important to us and your comments will be addressed with the relevant team members to ensure we better meet your expectations in future.Nonetheless, we are glad our convenient location met your requirements.We hope you will consider staying with us again in the future. Best regards,General ManagerHotel Vincci Soma 4*

6/10 Okay

Damon

Liked: Cleanliness
This hotel was not worth the room rate charged. While it was clean and well located, the room was small and was very warm (the air conditioning was very poor). Additionally, the room had no natural light, instead looking onto an internal courtyard, from which you had no privacy. You could see other hotel guests and hear them (both talking and having intimate time together). The other problem I had with my room was yellow/brown water coming from the hot top in the bathroom. When I showed a video to the reception, they didn't seem that bothered and said they would tell engineering. No apology or offer of any compensation for not being able to use this basic facility. Overall, I was not impressed with this hotel and unlikely to go back if ever in Madrid.
Stayed 3 nights in Apr 2023

10/10 Excellent

Maria del Pilar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location, good food and service
Stayed 3 nights in Mar 2023

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff , clean room convenient and like the area .
Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Stayed 3 nights in Feb 2023

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! It had everything we needed, and the room was beautiful. My only complaint would be that our window faced a wall, but we weren't there for the view.

10/10 Excellent

Nawar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very central location, great amenities and services, will definitely stay there again when I come back to Madrid!

8/10 Good

Mary Jane

Stayed 1 night in Jan 2023

10/10 Excellent

Richard, Twickenham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, cool rooms and lovely restaurant overlooking Calle de Goya.

2/10 Terrible

Juan F

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The worst hotel ever
Worst hotel ever They don’t have air conditioning They don’t have quiet rooms lot of noise around Not friendly team at hotel I’ll never stay there again
Stayed 3 nights in Dec 2022
Response from General Manager Hotel Vincci Soma 4* on 7 Jan 2023
Dear Juan,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us but are sorry to hear that your stay did not entirely meet your expectations.Our rooms are indeed equipped with air conditioning and we regret that you had not made us aware of your concerns while on-site, as our team would have been more than happy to assist with finding a comfortable solution.Moreover, rest assured your remarks regarding the level of service you received have been duly noted and will be addressed with our team.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best wishes for the New Year,General ManagerHotel Vincci Soma 4*

6/10 Okay

Ming

Travelled with family
Liked: Cleanliness, staff & service
Very noisy guests next door and on the floor above. Got wake up in the mid of night due to loud music.

10/10 Excellent

Monica, Weston