Dear Chetana,Thank you for taking the time to share your experience in this survey!We're excited to know that you enjoyed your stay with us.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Franklin,Thank you so much for taking the time to write this review regarding your stay with us.We're delighted that you enjoyed the new rooms and, on the other hand, I have shared your constructive feedback with our Director of F&B for further analysis with the Executive Chef.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Angelica,Thank you very much for your amazing review regarding your stay with us!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Luis,Thank you for taking the time to share your experience in this review.We're delighted to know that you enjoyed the hotel location and the city.Looking forward to welcoming you back shortly,Kind regards,Paloma HidalgoDirector of Rooms

Dear Denise,Thank you so much for this amazing review regarding your stay with us!We're more than happy to know that you enjoyed the new rooms as well as the service provided by our staff.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Antonio,Muchas gracias por compartir su valoración sobre nuestro hotel en esta reseña.Esperamos tener el placer de volver a recibirle en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Warren,Thank you so much for taking the time to share your amazing score on this review!Looking forward to welcoming you back shortly,Best regards,Paloma HidalgoDirector of Rooms

Dear Sonia,Thank you so much for your review and amazing feedback!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Muchas gracias Mario por compartir su fantástica valoración sobre su experiencia con nosotros!Estamos encantados al saber que conseguimos estar a la altura de sus expectativas y esperamos tener el placer de volver a recibirle en un futuro cercano,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Robert,Thank you for your review.I apologize for the problems encountered during your stay. I have shared them with the operational teams for further analysis with their teams and to fix them.Hope you will give us another opportunity to welcome you back and serve you better,Best regards,Paloma HidalgoDirector of Rooms

Dear Abraham,Thank you so much for your time to publish the great score given to our hotel!We hope to welcome you back soon,Best regards,Paloma HidalgoDirector of Rooms

Thank you so much Abraham for taking the time to score our hotel on this review!We're delighted to know that we exceeded your expectations with the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Marta,Thank you for choosing us for this special occasion and celebration of your parent's anniversary!We're delighted to know that they enjoyed the stay and I have shared it with the team to celebrate their satisfaction.Looking forward to welcoming you and them back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Eva,Thank you so much for your review!We're delighted to know that we were able to exceed your expectations with the hotel and its services.Looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Oscar,Thank you for your review and for your amazing feedback regarding our property.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimada Beatriz,Gracias por su reseña.Lamento sinceramente las molestias que le han ocasionado las incidencias ajenas al hotel y, más aún, la actitud de nuestros asociados con quienes comparto su experiencia para aprender de ella y mejorar.Espero que nos dé una nueva oportunidad de volver a recibirles en el futuro,Saludos cordiales,PalomaPaloma HidalgoDirectora de Alojamiento

Dear Peter,Thank you so much for your amazing review and for sharing your experience on this website!!!We're delighted and impressed with the feedback that I have shared with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Greg,Thank you so much for taking the time to share your experience with us and for recommending our property!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Aida,Thank you so much for taking the time to share your experience on this website!We're delighted to know that you enjoyed it and hope to welcome you back shortly.Best regards,Paloma HidalgoDirector of Rooms

Dear Sergio,Thank you so much for your review.We're delighted to know that we were able to exceed your expectations with the service provided by our staff.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimada Serafina,Gracias por su reseña.Lamentamos sinceramente no haber estado a la altura de sus expectativas y le pido mis más sinceras disculpas.Desafortunadamente no hace referencia de los puntos a mejorar aunque comparto su decepción con todo el equipo para tenerlo muy en cuenta y trabajar en ello.Espero que nos dé una nueva oportunidad en el futuro,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Peng,Thank you for your rating and review.I have shared it with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Nina,Thank you for taking the time to share your experience in this review.I apologize for not meeting your expectations with the lack of turn-down service that we have on request.Please let us know next time to include it in your preferences.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Jeffrey,Thank you very much for sharing your score and rating regarding our hotel and services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Huésped,Gracias por compartir su valoración en esta reseña.Esperamos volver a recibirle muy pronto,Un saludo,Paloma HidalgoDirectora de Alojamiento

Estimado Jose Marco,Gracias por su reseña.Lamento sinceramente que no hayamos estado a la altura de sus expectativas y así lo comparto con todo el equipo para aprender y mejorar.Espero que nos dé una nueva oportunidad en el futuro de volver a recibirle y ofrecerle el nivel de servicio esperado.Saludos cordales,Paloma HidalgoDirectora de Alojamiento

Dear Malcolm,Thank you for your review and your honest feedback.First of all, I apologize for not meeting your expectations with the hotel services and I have shared your constructive comments with our hotel team to learn from them and improve.Hope you will give us another opportunity to welcome you back and serve you better.Best regards,Paloma HidalgoDirector of Rooms

Dear Guest,Thank you for your rating and for sharing it on this site!Glad to know that you enjoyed your experience.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Clarita,It's great to know that we were able to exceed your expectations with the service provided by our staff.Thank you so much for taking the time to share your experience in this review!Looking forward to welcoming you back soon,Kind regards,Paloma HidalgoDirector of Rooms

Estimada María Paola,Estamos muy agradecidos por el tiempo que ha tomado en compartir su excelente valoración relacionada con su estancia en esta reseña.Esperamos tener el placer de volver a recibirla en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear René,Thank you for taking the time to share your rating in this review.I have shared it with the hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma Hidalgo,Director of Rooms

Dear Louis,We appreciate the time taken to share your experience with us.We're delighted to know that you enjoyed your stay and that we were able to exceed your expectations with the service provided by our associates.Looking forward to welcoming you back in the near future, Best regards,Paloma HidalgoDirector of Rooms

Dear Juan,We appreciate the time taken to write this review regarding your stay.We're delighted to know that we were able to exceed your expectations in every aspect.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Robert,Thank you so much for your review and amazing feedback!Hope to have the opportunity to welcome you again soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Katherine,Thank you so much for sharing your experience in this amazing review that I have shared with the entire team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Firoozeh,Thank you so much for sharing your rating regarding your experience with us!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Martin,Thank you for your review and for the valuable feedback that I have shared with the entire hotel team. I'm pleased to inform you, as part of our continued commitment to enhance our property, that the hotel is working on a deep renovation to upgrade its facilities, so our guests receive the best experience of a modern and sophisticated luxury hotel.As this restoration is being executed per block, the hotel will remain open and continue with its usual activity during the entire process.We believe this impressive project will ensure the hotel remains one of the leading icons of luxury hospitality in the Spanish capital. Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Christina,Thank you for taking the time to write this review.I apologize for the experience at the restaurant and I have shared your valuable feedback with our Director of F&B to improve.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Gracias Mauricio por su tiempo en compartir su valoración.Lamentamos que su experiencia no haya sido satisfactoria completamente y esperamos que en su próxima visita consigamos alcanzar su máxima satisfacción.Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Muchas gracias Lorena por valorar tan positivamente nuestro hotel y sus servicios, lo que nos hace ver que estuvimos a la altura de sus expectativas.Esperamos tener el placer de volver a recibirla muy pronto,Reciba un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Alfredo,Thank you so much for your amazing feedback regarding your stay and for sharing your experience.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Raghu,Thank you for your review and the time taken to send us your experience.I apologize for not meeting your expectations with the service received during your arrival and departure.I have shared your experience with the hotel team to learn from it and improve.Hope you will give us another opportunity to welcome you back and serve you better,Best regards,Paloma HidalgoDirectora de Alojamiento

Dear Laura,Thank you so much for your amazing score and feedback regarding your experience!I have shared them with the hotel team to celebrate your satisfaction.Looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Louis,Thank you for your review and for taking the time to score your experience.I apologize for not meeting your expectations completely and hope you will give us another opportunity to welcome you back and serve you better,Best regards,Paloma HidalgoDirector of Rooms

Dear Enrique,Thank you so much for taking the time to write this amazing review regarding your stay and for recommending our property!We're delighted to know that we were able to exceed your expectations.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Mil gracias Josefina por compartir su valoración en esta reseña.Encantados al saber que hemos estado a la altura de sus expectativas y esperamos recibirla de nuevo muy pronto.Reciba un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Thank you so much James for the score given to our property!It's great to know that we were able to exceed your expectations and hope to welcome you back soon.Best regards,Paloma HidalgoDirector of Rooms

Dear Julie,We appreciate the time taken to write your detailed and amazing review regarding your stay.We're delighted to know that we were able to exceed your expectations.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Andres,Thank you so much for your review and the compliments to our front desk receptionist!I have shared your feedback with the hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Laura,Thank you very much for your fantastic review!I have shared it with the hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms