Ratings based on 643 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Pm

El hotel es muy viejo

Posted 22-Sep-2016
Esta tan viejo y deteriorado, los sillones , pareces y suelos ,sucios. Es urgente su rehabilitación. La recepción amable, pero aunque la reserva estaba bien hecha, ellos ellos no la encontraban, ya que alguien en el proceso de reserva cambio mis apellidos de lugar. Finalmente se resolvió
5out of 5
by A verified traveller from Seattle

Nice hotel in a great location

Posted 20-Sep-2016
Pros: Staff, room size and amenities
Cons: Bed could be more comfortable
Location: Grand Via, Plaza del Solar, Plaza Mayor, El Prado
It is just next to the Plaza de Espana metro stop and in the middle of everything. It took a few tries to find initially bso keep your eyes open. Nice front staff, very helpful and accomodating. WiFi works but is a bit slow. Room is a good size with nice bathroom facilities. Ask for a higher room as the street can get noisy. We did not take the breakfast option as there are tons of breakfast and food options all around. We barely used the metro as everything is in walking distance except the airport. Great stay in a beautiful city!
5out of 5
by A verified traveller from Miramar.FL

Nice well located Hotel

Posted 13-Sep-2016
Pros: location, staff and cleanliness.
Cons: n/a
Location: Teatro, Opera,Metro, Monuments,Shopping,Eating etc
Very nice well located hotel!!! Really close to take the metro, restaurants, shopping stores etc.. Modern clean looking, nice spacious rooms, nice bathrooms, super clean. my only concern, The Air Conditioner wasn't working properly, even reported to the main desk and they send some one who said is nothing wrong is working fine... I had to open the balcony and the Madrid Summer weather 83-86 degrees was more pleasant that our Room.... Overall great hotel.
4out of 5
by A verified traveller from Amsterdam

Prima hotel, aanrader

Posted 13-Sep-2016
Pros: ligging is uitstekend, zeer centraal.
Cons: De airco
Ligging uitstekend, letterlijk 50 meter van de metro uitgang Plaza España. Personeel is vriendelijk en spreekt goed engels maar heeft het af en toe te druk, waardoor lange wachttijden. Wij kregen eerst een doorgerookte kamer op de 3e verdieping maar toen we daarom vroegen direct een andere (niet-roken) kamer op de 11e. Airco in onze kamer (1111, 11e verdieping, gran via zicht) heel lawaaiig en kon de warmte niet aan, echt koel werd het niet (september, 36 graden). Met open ramen slapen is geen optie ivm verkeersdrukte.
5out of 5
by A verified traveller

Posted 12-Sep-2016
L'Hotel risulta essere comodissimo per lo spostamento in città
5out of 5
by A verified traveller

Posted 12-Sep-2016
L'hotel è veramente comodo per lo spostamento in città
5out of 5
by A verified traveller

꽤 괜찮은 호텔입니다.

Posted 12-Sep-2016
가격이 저렴하지는 않지만 꽤 괜찮은 호텔입니다. 조식도 괜찮구요. 객식도 깔끔합니다. 다만, 건물에 호텔 이름이 작게 표시되어 있어 찾는데 시간이 꽤나 걸렸네요. 또 추가로 호텔 내에 주차장이 없어서 렌트하시는 분들은 참고하셔야 할 것 같구요. 근처 유료 주차장에 주차하시면 할인받을 수 있는 스탬프를 찍어주니 참고하세요!
3out of 5
by A verified traveller from Treviso

Comodo e funzionale

Posted 05-Sep-2016
Pros: personale professionale e disponibile
Cons: cura delle camere e bagno
Location: posizione molto buona e comoda alla Metro
Hotel comodo alla Metro e sito in centro con camera ampia con biancheria veramente pulita. Il personale molto disponibile e professionale.
5out of 5
by A verified traveller from glasgow

Excellent position on gran via

Posted 04-Sep-2016
Very happy with hotel. Great value for money. Excellent position with metro a few meters away from front door. No noise issues at noght
4out of 5
by A verified traveller

Posted 04-Sep-2016
Pros: A good location,with competitively priced rooms. Friendly and helpful staff.
Cons: The hotel lobby was often crowded, possibly because the TRYP next door had some issues. One of the three lifts was not working.
The Hotel is well located (Gran Via) with easy access to the Metro and taxis and within walking distance of many areas. The hotel staff were very helpful and got tickets for me for a Real Madrid game as well as a good magic show. The breakfast was pretty good with a wide selection of food. I think the hotel was reasonably priced. Although probably closer to a three star and not four star hotel.