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Reviews of Casa de Las Artes, member of Meliá Collection

4 out of 5
Casa de Las Artes, member of Meliá Collection
Atocha 83, Atocha, Madrid, Madrid

Reviews

8.4

Very good

Rating 10 - Excellent. 375 out of 1000 reviews" "
Rating 8 - Good. 454 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

hiba

Stayed 2 nights in Jul 2023

6/10 Okay

Nan

Stayed 2 nights in Jul 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, quiet, clean, walkable
Stayed 2 nights in Jun 2023
Response from Maria Fdez. Valderrama, Voice of Customer Coordina on 3 Jul 2023
Dear Mr Francisco,Thank you for taking the time to review your recent stay.We are delighted to hear that you found the check-in process easy and appreciated the quiet and clean environment of our hotel. It's great to know that you enjoyed our central location, making it convenient for you to explore the city on foot. Our dedicated staff works hard to maintain the cleanliness and provide excellent service to our guests.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice as well as the hotel's staff. It is located in the middle of the historical center, walking distance to everywhere is very convenient. Also, the subway station Aston Martin is a few steps away. I had a small problem in my room but it was fixed the same day which, by the way, was Sunday. Custodial people did their job very well. The hotel offers a breakfast as an option but the breakfast is same from day to day and, for me, could be better. For example, there are many Spain sweets available just on street but nothing like this is served in the hotel. Also, the selection of hot dishes was limited though the bacon was excellent and not over roasted as in US hotels. Another issue is no parking so this hotel is for those who likes to walk. Bottom line - this is very decent place to stay, I can definitely recommend it.
Stayed 7 nights in May 2023
Response from Maria Fdez. Valderrama, Voice of Customer Coordina on 23 May 2023
Dear Mr Andrei,Thank you for taking the time to review your recent stay.It is wonderful to hear that you enjoyed your stay with us at our convenient location. We have noted your comment regarding the breakfast and will use this for future improvements.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great customer service . Great central location.
Stayed 2 nights in May 2023
Response from Maria Fdez. Valderrama, Voice of Customer Coordina on 8 May 2023
Dear Ms Teresa,Many thanks for this high rating.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

4/10 Poor

Celine

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Convenient location and nice cleaning staff but that’s where the positives ended. I would classify this as a 3 star hotel at best. Very confusing layout inside the hotel (not accessible and would not recommend for the elderly either) and both the doorman and reception was not helpful except for one nice lady with curly brown hair whose name I can’t recall. The cleaning staff was a lot more welcoming than the reception and greeted us kindly. They also knew how to find the rooms when the doorman did not- upon arrival, the doorman led me the wrong way with me pulling 2 suitcases and then said he didn’t know where the room was and just left. Was hoping it was just an issue with one doorman but every time we entered the hotel they just stared or ignored us completely- did not understand what their purpose was as the doors were automatic and they didn’t seem to serve any security role either. The soundproofing for the rooms is extremely poor- at 3am on our last night we were woken up by a drunk man in the hallway vs next door yelling and banging around for about half an hour. It is a convenient walk to restaurants, shops, and sightseeing locations nearby but there were also many other hotels in the same area that would’ve been a better experience.
Response from Maria Fdez. Valderrama, Voice of Customer Coordina on 29 Apr 2023
Dear Ms Celine,Thank you for taking the time to share your review.We are glad to hear that you appreciated our convenient location and the friendliness of our cleaning staff. Our hotel is indeed situated in the heart of Madrid, making it easy for our guests to explore the city and its attractions.However, we regret to learn about the issues you encountered during your stay. We apologize for the confusion with the hotel layout and the unhelpful interactions with some of our staff members. We strive to provide excellent service to all our guests, and we will address these concerns with our team.Regarding the noise, we understand that it can be a concern for some guests, and we recommend requesting a room facing the interior courtyard for a quieter experience in the future.We certainly hope that we can welcome you back again. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

4/10 Poor

Carlos

Business traveller
Disliked: Property conditions & facilities, room comfort
Disappointing
Disappointing condition in comparison with the pictures
Stayed 3 nights in Apr 2023
Response from Maria Fdez. Valderrama, Voice of Customer Coordina on 10 Apr 2023
Dear Mr. Carlos,Thank you for taking the time to review your stay.We are sorry you were not entirely satisfied with your experience in our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

patrick, Maumee

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There is a doorman that seems to be more of a security person. When we first arrived he looked at us suspiciously. Other doormen as well made us feel uncomfortable. The room was large but had few amenities. Location is a short walk to Plaza Mayor which is good. The lobby looks fancy in the ads and is PK, the room looked very different/outdated.
Response from Maria Fdez. Valderrama, Voice of Customer Coordina on 28 Feb 2023
Dear Mr. Patrick,Thank you for taking the time to provide feedback about your time at our hotel.It's great to know that you found our location to be ideal for your requirements.However, we are sorry to hear that you felt our service fell below the standards expected of us. We appreciate all feedback from our guests and will be reviewing yours with our team to ensure we continue to provide courteous and quality service.We value the opinions of our guests and will certainly be considering all of your comments.We do hope that you will return for an improved experience in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff.
Good location, 15 mins from the train station, close to shops, bars, restaurants, etc. Room was a good size, a very clean bathroom. Breakfast was vast, lots of hot and cold options, plus options for veggies. Staff were very helpful.
Stayed 1 night in Jan 2023
Response from Maria Fdez. Valderrama, Voice of Customer Coordina on 1 Feb 2023
Dear Guest,Thank you for positively reviewing your recent stay.We are glad to know you had a good experience with us and that our location with nearby transport options nearby was ideal for your requirements.We look forward to seeing you again in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cesar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Maria Fdez. Valderrama, Guest Service Center on 28 Oct 2022
Dear Cesar,We acknowledge with thanks your high rating about your recent stay.We are very pleased you had a perfect stay.Thank you again.Best regards,Maria Fdez. Valderrama, Guest Service Center

4/10 Poor

Rodolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
WARNING ON WATER TEMPERATURE
ROOM was basic at the end of an internal building. Def a 3 star hotel max. It was very clean though Major Problem: Shower went from boiling hot to freezing cold, burnt my face. It is definitely a major safety issue. Room should not be rented under said circumstances , DANGEROUS !!
Stayed 6 nights in Oct 2022

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Renovated recently, which was nice. The shower needs some work, just seemed as though the shower head itself may have been left behind during the renos. Otherwise a great hotel. Breakfast is worth having there.
Stayed 4 nights in Sep 2022
Response from Guest Experience Manager on 28 Sept 2022
Thank you Mike for that great comment, we love to know that you felt so comfortable with our service and facilities! Be sure our team will make a complete revision of your bathroom, but I am glad to inform you that we are under a renovation project and we already have some new rooms ready to show you!We look forward to seeing you soon, at your home in Madrid.

10/10 Excellent

Mirtha, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Clean and the service was excellent. I will recommend this hotel to my friends
Stayed 4 nights in Jul 2022
Response from Guest Experience Manager on 11 Aug 2022
Dear Mirtha, On behalf of the entire team I would like to thank you for the time you spent sharing your nice review. It is great to know you felt great in our establishment and that you recommend the experience to your friends! We hope we can welcome you back again soon! Best regards, Victoria González Guest Experience Manager

8/10 Good

SIGRYD

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great restaurants nearby
Stayed 2 nights in Jun 2022
Response from GEX on 8 Jul 2022
Thank you SIGRYD for your kind evaluation! We are so happy to know you had a great experience in our hotel. We will very pleased to welcome you back soon! Victoria González Guest Experience Manager

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Is a 2 or 3 star hotel. Been affiliated to Meliá created false expectations Wouldn’t stay there again.
Stayed 2 nights in Jun 2022
Response from Guest Experience Manager on 25 Jun 2022
Dear David, We are deeply sorry to know we could not exceed your expectations this time. We would have liked to know you did not feel comfortable so we could provide you the best solution for your journey. Do not hesitate that we will keep working daily on our customer's experience so we can avoid this kind of situations. The entire team will be at your complete disposal hoping to be able to change your last impresion. Best regards

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a hard working staff . The rooms are clean, quite and safe .The breakfast was really good .I loved it !
Stayed 3 nights in Jun 2022
Response from Guest Experience Manager on 25 Jun 2022
Thank you Lourdes for such an amazing review regarding your last experience with us!! It is lovely you took some of your valuable time sharing your opinion with this comunity. We will be ready to keep offering our best on your next trip. At your disposal

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2022
Response from Guest Experience Manager on 25 Jun 2022
Thank you Fabio! We can't wait for your next visit!! At your disposal

8/10 Good

tho, rowland heights

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2022
Response from Guest Experience Manager on 25 Jun 2022
Dear tho, We love you had a great experience with us in Madrid. It is great to know our customers are having good time! The entire team hopes to welcome you back really soon! Best regards

10/10 Excellent

MARIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is outstanding: walk to museums, Sol, Plaza Mayor, Atocha, Metro train, etc. Staff is very helpful. It is safe and clean. Beds are OK but could be improved.
Stayed 3 nights in Apr 2022
Response from Guest Experience Manager on 9 Jun 2022
Thank you Mario! We are so happy to know you enjoyed our establishment and your stay in Madrid. We are involved in an improvement proyect and of course, we do take note of your suggestions. Yours sincerely, We are already waiting for you again!

10/10 Excellent

Nervis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does not include breakfast
Stayed 12 nights in Mar 2022

10/10 Excellent

Maura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very helpful staff in a dynamic and historic area of Madrid.
Stayed 2 nights in Mar 2022
Response from Guest Experience Manager on 14 Mar 2022
Thank you so much Maura! It is great to know you had a great stay during your days in Madrid. The entire team is still at your complete disposal and ready to welcome you in your next visit! Victoria González Guest Experience Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No air conditioning in the winter
The location of the hotel was excellent. This was the main reason I chose it. The hotel staff were fine, breakfast was fine, quality was fine. However, what was not fine was the lack of temperature control in the hotel room. If you, like me, like to sleep in a cool and comfortable room year round, including in the winter, this hotel is not for you. I was baffled to learn there was no air conditioning in the room during the winter. Information not displayed anywhere which I learned after attempting to cool down the room by turning down the thermostat as low as it would go and the air continued to flow VERY warm. The room would not cool down below 80 degrees despite opening the windows as my room faced an enclosed courtyard without airflow. Had I known this in advance I would not have booked this hotel.
Stayed 7 nights in Feb 2022
Response from Guest Experience Manager on 14 Mar 2022
Dear guest, Thank you for your comments, moreover for your time. We regret to know the fact that our air conditioner/heater system is centralized could cause you any inconvenience. We have in our different profiles this information, so our guest can know it during the booking process. But, of course, our team is at your complete disposal to offer you the best solution available, accoridng to your preferences. We hope we can welcome you back and keep offering you our best service. Victoria González Guest Experience Manager

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Dec 2021
Response from Guest Experience Manager on 1 Jan 2022
Thank you for such an incredible review. We hope we can offer your our very best on your next visit. Yours sincerely

6/10 Okay

Hussein

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Good location …
The area is well located however there is an overwhelming smell of fried food in the air that doesn’t allow you to open your window The isolation system in the hotel is outdated , yiu can’t sleep as the cars on the street are too loud and you cannot sleep
Stayed 1 night in Nov 2021
Response from Guest Experience Manager on 1 Jan 2022
Please, let us thank you for your sincere opinion, cause our guest's words are the key to keep improving our services and facilities. The entire team regrets to know we couldn't achive your complete satisfaction this time. We hope we can welcome you back soon and offer you our best, so we can change your impression. Do not hesitate to contact me, so I can take care of your booking. Yours sincerely

10/10 Excellent

Claudia

Stayed 3 nights in Oct 2021

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The Hotel is excellent. It is in a very good position. Metro right in front of the main entrance. Breakfast is very good. All in all a ver enjoyable stay.
Stayed 2 nights in Oct 2021
Response from Guest Experience Manager on 20 Oct 2021
Thank you for your kind review! We hope to have the opportunity to welcome you very soon! Yours sincerely, Victoria González

10/10 Excellent

Joanexie De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2021
Response from Guest Experience Manager on 20 Oct 2021
Thank you for your kind review! We hope to have the opportunity to welcome you very soon! Yours sincerely, Victoria González

8/10 Good

nicomedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every trina is good
Stayed 7 nights in Sep 2021
Response from Guest Experience Manager on 11 Oct 2021
Thank you for your evaluation! It is great to know you enjoyed your stay with us. The entire team is at your complete disposal. Yours sincerely,

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since this property is under renovation I was offered instead the ME Madrid Reina Victoria. That hotel was excellent and centrally located at the heart of the city
Stayed 2 nights in May 2021
Response from TRYP Madrid Atocha on 11 May 2021
Good day Thank you for your message and I´m glad you enjoy your stay in Me Madrid. I hope we can received you soon in TRYP Madrid Atocha Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained, excellent customer service.
Stayed 2 nights in Feb 2020
Response from GEX on 9 Mar 2020
Thank you very much for your nice review about our establishment and your high valuation. We hope we can welcome you back very soon. Victoria González Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run clean hotel Friendly helpful staff Great location
Stayed 6 nights in Feb 2020
Response from GEX on 24 Feb 2020
Thank you for your nice review. We are happy to know you enjoyed your stay at TRYP Madrid Atocha. We remain at your disposal and we hope to welcome you back very soon. Victoria González Guest Experience Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel..value for money
Stayed 2 nights in Feb 2020
Response from GEX on 24 Feb 2020
Thank you for your nice review. We are happy to know you enjoyed your stay at TRYP Madrid Atocha. We remain at your disposal and we hope to welcome you back very soon. Victoria González Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff and very confortable beds.
Stayed 2 nights in Jan 2020
Response from GEX on 24 Feb 2020
Thank you for your nice review. We are happy to know you enjoyed your stay at TRYP Madrid Atocha. We remain at your disposal and we hope to welcome you back very soon. Victoria González Guest Experience Manager

10/10 Excellent

Jose Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! The place is close to everything, the room was cleaned every day to close perfection and breakfast was delicious.
Stayed 9 nights in Jan 2020
Response from GEX on 24 Feb 2020
Thank you for your nice review. We are happy to know you enjoyed your stay at TRYP Madrid Atocha. We remain at your disposal and we hope to welcome you back very soon. Victoria González Guest Experience Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and new. The lobby area is modern. The breakfast buffet was great.
Stayed 1 night in Jan 2020
Response from GEX on 24 Feb 2020
Thank you for your nice review. We are happy to know you enjoyed your stay at TRYP Madrid Atocha. We remain at your disposal and we hope to welcome you back very soon. Victoria González Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from GEX on 7 Jan 2020
Muchas gracias por su amable valoración. ¡Nos encantará recibir su visita muy pronto y seguir ofreciéndole nuestro mejor servicio! Victoria González Guest Experience

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GEX on 7 Jan 2020
Muchas gracias por su amable valoración. ¡Nos encantará recibir su visita muy pronto y seguir ofreciéndole nuestro mejor servicio! Victoria González Guest Experience

10/10 Excellent

Kevin, Madrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I did not like the old towels.
Stayed 5 nights in Dec 2019
Response from GEX on 7 Jan 2020
Dear Kevin, Thank you for your kind evaluation. We do take into consideration your suggestion in order to keep improving our facilies. On behalf of the entire team, we hope to welcome you back very soon. Yours sincerely, Victoria González Guest Experience

4/10 Poor

Rodrigo, São Paulo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room. No AC, only heat (central) and room was hot; had to open the window to make it cooler. They did not clean my room one night. Towels were ripped. Not enough staff at restaurant; several minutes to order food and drinks. It shouldn’t be considered a 4 star hotel. Worst 4 star hotel that I have ever stayed and I am a frequent traveller. Overall, very disappointing.
Stayed 4 nights in Dec 2019
Response from GEX on 7 Jan 2020
Dear Rodrigo, Thank you for sharing with us your time. We are very sorry to know we did not exceed your expectations and of course, we do take into consideration your suggestion. In relation with our air/heater service, we regret if it was not to your liking. We provide this information in our website so our guest can know it during their reservation, cause we know it is a very personal preference. On behalf of the entire team, we hope to welcome you back very soon and restore your trust in us. Do not hesitate to Contac me so I can pamper your stay. Yours sincerely Victoria González Guest Experience

6/10 Okay

RB, Northern Virginia

Travelled with family
Disliked: Property conditions & facilities
The room we got was not in good shape. The tiles in the bathroom were broken, the heating/ac was not working well - the room would get too hot and only way to cool down was to open the window which was extremely noisy. The beds would be turned but floors weren’t vacuumed. The hotel does not offer any fancy toiletries - one bottle of all-in-one soap (body wash, shampoo, etc). Overall, I would not stay here again. Front desk was friendly.
Stayed 4 nights in Dec 2019
Response from gex on 7 Jan 2020
Dear RB, Thank you for sharing with us your time. We are very sorry to know we did not exceed your expectations and of course, we do take into consideration your suggestion. In relation with our central air/heater service, we regret if the service offered depending on the season it was not to your liking. We provide this information in our website so our guest can know it during their reservation, cause we know it is a very personal preference. We are very sorry if we could not explain some the recent removal of our amenities/ toiletries from the bathroom. From Meliá Hotels International we are consolidating our position as an ecofriendly company. In order to offer sustainable experiences, we have removed one use plastic items from the room. This is an action with started in 2018 but is expanding to the rest of hotel departments. As we believe in guest attention above all, we have some items in our reception so our guest can order some of them. I would like to thank you for your comments cause we have started to work from them and we are studying the best way to communicate our guest our actions. On behalf of the entire team, we hope to welcome you back very soon and restore your trust in us. Do not hesitate to Contac me so I can pamper your stay. Yours sincerely Victoria González Guest Experience

10/10 Excellent

Liz, Raleigh NC

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good breakfast. Friendly staff. Very enjoyable stay.
Stayed 1 night in Dec 2019
Response from gex on 7 Jan 2020
Dear Liz, thank you for your remarcable comments. We are very happy to know you enjoyed your stay. We are at your disposal for your next visit! Victoria González Guest Experience

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location. OK service.
Nice clean place. Bilingual staff was OK but seemed to "just tolerate" foreigners. Did not give any information nottolerated. Heat was finicky and did not seem to work well.
Stayed 2 nights in Dec 2019
Response from gex on 7 Jan 2020
Dear guest, thank you for sharing with us your time through your nice comments. Although, we are very happy to know you enjoyed your stay we are very surprised for your words about your team. Everyone is welcome in our hotel without no differentiation. I will share your words with our Reception team in order to improve our communication skills. We are at your disposal for your next visit! Victoria González Guest Experience

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from GEX on 10 Dec 2019
¡Muchas gracias por sus comentarios y evaluaciones! Esperamos recibirle muy pronto. Victoria González Guest Experience Manager

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was very good but the temperature in the room was too hot and we couldn't control it
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all three of the major art museums and train station. Also, near shops and cafes and the metro station. Excellent breakfast in restaurant and very reasonable. The only issue is that my room faced Calle de Atocha which happened to be noisy at times, esp., in the morning with some people coming out of the taverns. Otherwise, it was very comfortable and pleasant.
Stayed 5 nights in Nov 2019

10/10 Excellent

Ivory

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities
Good location near train station and Prado museum. Small rooms!
Stayed 1 night in Oct 2019
Response from GEX on 6 Nov 2019
Thank you for your comments! We are very happy to know you enjoyed our central location. If you decide to visit us again, we are at your disposal to recommend you the best type of room according your trip. Yours sincerely Victoria González Guest Experience Manager