Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Very Nice hotel!

Posted 30-Aug-2015
A very pleasant stay! Staff were extremely helpful and friendly!
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Nice hotel

Posted 25-Aug-2015
Pros: The staff and their professionalism. Nice and comfortable rooms. Great breakfast. Free shuttle service to airport.
Cons: n/a
Location: The hotel is located a bit out of downtown Madrid, but not too far, one can easily get on a bus or taxi.
Every staff member I asked a question to, assisted me and helped me so much. They were all extremely professional and if they didn't know the answer, they made sure to get me the answer. Plus it was a very nice and comfortable suite.
5 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

A five star welcome / performance all-round

Posted 24-Aug-2015
Pros: Everything, the hotel is in a quiet and peaceful location away from the hustle and bustle of the city centre, but still only a underground trip away.
Cons: Nothing, keep up the good work.
Location: Great location near the airport and in quiet and peaceful location away from the hustle and bustle of the city centre.
A great welcome in a fantastic hotel, brilliant rooms and excellent staff. The hotel is in a quiet and peaceful location away from the hustle and bustle of the city centre, but still only a underground trip away. The rooms /suites are first class, this hotel will always be my first choice when visiting Madrid. Well done everyone at the Sheraton Madrid Mirasierra hotel, keep up the good work.
4 out of 5
Recommended
for Families
by A verified traveller from edinburgh

Nice hotel, nice area, wifi too expensive

Posted 12-Aug-2015
Excellent hotel with a couple of issues. Rooms are lovely. Outdoor pool is nice and suitable for adults and children. Bus into central Madrid takes about 35 minutes. Surrounding area has a massive shopping centre, bars and restaurants however directly in the area of the hotel is nice and quiet. The issues are: wifi is 12 to 20 euros per day and you have to pay for the gym and internal sauna facilities 20 euros per person. The breakfast is not that good for the price they charge but I would still stay there again because I enjoyed the rooms comfort and the area
4 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Lovely hotel

Posted 24-Jul-2015
Just came back this morning we loved our stay in Sheraton Mirasierr. The hotel had excellent transport links either by bus 133 just outside the hotel which drops you at downtown Madrid or by Metro 10 minuted walk from the hotel. There was a local supermarket just a few minutes away which was so handy. There was also a near by mall that had a food court and plenty of shops. The rooms spacious and services were great.
3 out of 5
by A verified traveller from Texas

Hotel in a dead part of Madrid

Posted 19-Jul-2015
Pros: Not much. Staff was nice enough.
Cons: Keys only worked half the time in the elevators and doors. Views are not great, but that really can't be changed.
Location: Nothing. Take a taxi 30 minutes to the historic part of town. Nothing to do around this hotel.
This hotel is located in an area that is mainly vacant. Whole apartment complex's appear deserted and abandoned. Quite depressing.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sevenoaks, Kent

Great hotel

Posted 13-Jul-2015
Pros: It's location, price, the pool and quality.
Cons: Staff could be a little abrupt.
Location: It is a 30 min bus ride from central Madrid; there is a large shopping centre 15 mins walk; lacking in nearby restaurants.
This is great hotel and the pool is a bonus in Madrid's heat. However, if you are a serious sightseer it may be a little far outside of Madrid (30 mins by bus & bus stops are directly outside hotel). We had a Deluxe Suite which comfortably accommodated 2 adult and 2 young adult women for a short break. Conveniently placed 15 mins from the airport and do make use of the free shuttle service provided by the hotel.
3 out of 5
by A verified traveller from Doetinchem

Posted 22-Jun-2015
Goed hotel, receptie vriendelijk, kamer netjes en goed, ontbijt beperkt qua aanbod, bedieningspersoneel niet erg vriendelijk en gastvrij. Hier mag meer verwacht worden van een 5* hotel. Hierdoor zou ik een volgende keer niet direct terugkeren.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from bath

Fabulous hotel

Posted 18-Jun-2015
Pros: Bed and room
Cons: Inclusive spa use
Location: Metro
The location of this hotel is out of the centre but only a 5 minute walk to the metro. The room was superb and the beds were wonderfully comfortable. The free shuttle service to the airport was very quick and convenient. The only thing that was annoying is that there was an additional charge of 20 euros a day to use the spa and pool which Expedia did not make clear.
4 out of 5
Recommended
for Families
by Insub

Posted 12-May-2015 on Hotels
Comment from Hotel Management
18-Jul-2015 by The Management, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing to stay at the Sheraton Madrid Mirasierra Hotel & Spa and for your positive rating regarding your stay. We hope to have soon the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa. Yours sincerely, The Management.