Ratings based on 494 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Clean, Nice, & English Friendly

Posted 08-May-2017
Pros: Service, comfort, luxury, bathrobe and slippers, incredible views.
We had an amazing experience at Eurostars Suites Mirasierra! The room was like a small apartment with an insane bathroom! Separate shower stall and soaking tub! The view from our room overlooked the city all the way out to the mountains it was breathtaking -- we even had a window with a view over our bidet! We rented a car and there was a free parking garage under the hotel which they parked and retrieved for us! We did not eat at this hotel but we went grocery shopping and were able to use the mini kitchen's sink, refrigerator, and microwave/toaster oven. All of the employees spoke English well and were able to take care of all of our needs! It was a 15-20 minute drive into the center of Madrid (we drove to Plaza de Mayor). Overall, we'd highly recommend and stay there again!
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Dallas

Modern Hotel, very spacious rooms

Posted 02-Apr-2017
Pros: large suite like rooms and large fitness center with the latest equipment made this a most comfortable and enjoyable stay.
Location: Shopping mall and restaurants are a short 5 min taxi ride.
This is a Modern Hotel located near the business district with very spacious rooms-suites. The facility has a spa and a large fitness center with all the equipment. The staff treated me very professionally and was helpful with restaurant reservations and directions. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Modern hotel with all the amenities

Posted 27-Mar-2017
The room was very spacious with a separate sitting area which also included table for 4 and kitchenette. The hotel has one of the largest fitness centers and spa you'll find in any world class hotel. The only drawback is the location which requires a short taxi ride to shopping and restaurants.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Feb-2017 on Hotels
3 out of 5
by A verified traveller from F

Just ok

Posted 26-Feb-2017
We are from m the USA, so maybe our standards are different for a 4 to 5 star hotel. I rate this hotel between a 2.5 to 3. Half minibar items were open/empty. Not restocked. 5 € for ice = stupid. Room couldn't go below 67 degrees; so con doesn't go lower! Had to open windows a crack, tons of noise and gas fumes! Would never stay again.
5 out of 5
by Talal

This traveller left a rating score only Posted 26-Feb-2017 on Hotels
5 out of 5
by Talal

This traveller left a rating score only Posted 24-Feb-2017 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Dec-2016 on Hotels
4 out of 5
by A verified traveller

Convenient and clean hotel.

Posted 17-Dec-2016 on Hotels
Friendly helpful staff. Need more variety in the room service menu for vegetarians.
5 out of 5
Recommended
for Everyone
by A verified traveller

excelent suites

Posted 01-Dec-2016
Pros: Staff were very efficient and helpful
Cons: Full free access to full leisure facilities. Expedia require to display the correct photo for this resort.
Location: Locates in a residential area, large shopping centre 10 mins walk. Metro 5 mins walk
Suites were excellent, very disappointed that a 5* rated resort does not allow free access to full leisure facilities for guests