Ratings based on 837 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Great location!!!!

Posted 20-Feb-2017
I stayed at this hotel for 7 night and it was excellent. The staff was very friendly and helpful. The hotel amenities are great and very clean and well kept. Also, very clean hotel and in the heart of Madrid!!
4out of 5
Recommended
for Everyone
by A verified traveller from Chester

Great hotel with great location. Amazing staff!

Posted 19-Feb-2017
Could not fault this hotel, amazing stay. It is in such a good location and so close to all amenities. Very relaxing and pleasant stay.
5out of 5
Recommended
for Couples
by A verified traveller from UK

Superb hotel -close to the centre of Madrid

Posted 19-Feb-2017
Pros: Modern rooms and decor. Close to all amenities and sites. Easily reached with a metro stop outside.
Cons: Warmer welcome when checking in.
Location: Close to a metro stop and within easy walking to attractions and Plaza de Espania
Ultra modern rooms with very nice and modern decor and lighting. Close to all amenities and within easy walking of Grand Via and centre of town. Easy check in and departure. Would certainly stay here again.
5out of 5
Recommended
for Couples
by A verified traveller from Danmark, midtjylland

Super skønt hotel i hjertet af Madrid

Posted 15-Feb-2017
Pros: Dejligt hygiejnisk hotel, og venligt personale.
Cons: f.eks. i minibaren var varene utrolig dyre - altså dyrene end det vi har i danmark, og du kan få nøjagtig samme vare bare 3 gange billige tæt på.
Location: Der er jo utrolig mange seværdigheder, som ligger tæt på. Ellers er det jo bare små 15 minutter i en taxa, og så er du der (De er forresten billige)
Hotellet var super skønt! Personalet var hjælpsom til at finde diverse steder på kortet osv. Og da det ligger så langt inde i centrum, så kan du gå hen til mange af de seværdigheder som er i Madrid. Bare fordi det ligger inde i centrum betyder ikke, at der ikke er en masse parker! De ligger nemlig også lige rundt om hjørnet plus en masse lækre restauranter!
5out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel!!

Posted 07-Feb-2017
Pros: Clean, Modern, friendly staff, good location to City centre.
Cons: More choices of cereal for Breakfast
Location: 10-15 Minutes walk from Gran Via. Restuarants,Theatre, cinemas Primark, Real Madrid, Atletico Madrid Stores, Plazas and bars, hop on/off Tour Bus
Having used the Melia White house in London, I chose The Hotel Melia Princessa expecting the quality of rooms and service to be excellent and we were not disappointed. This was out first time in Madrid and we were here for a weekend Break. The hotel itself is within 10-15 minutes walk to Gran Via and there are plenty of restaurants, coffee shops, fast food places nearby to explore. At check in the member of staff could not have been more helpful and even spent time going through the local map and telling us the places to see and the places to avoid. She pointed out places where the locals go and the restaurants and bars to look out for. Our room was a standard room and was clean, comfortable and modern. It was well kept and in good condition. Breakfast was Buffet style and the range of food on offer was amazing and catered for all food tastes. They even had a section for those requiring Gluten free. There was also a cook/chef on hand making omelettes and fried eggs to order. The staff throughout the hotel were all friendly and really appreciated when you attempted to speak a little Spanish . We would definitely use Melia hotels again as they are excellent quality without being exorbitant or pretentious.
5out of 5
Recommended
for Everyone
by A verified traveller from R

Posted 04-Feb-2017
God beliggenhed, tæt på byen. Spaet vi blev lovet var dog under ombygning på besøgstidspunkt, hvilket vi ikke blev oplyst om på forhånd. Morgenmaden var udmærket, og personalet var også virkeligt hjælpsomt
2out of 5
by A verified traveller from uk

Good location but that's about it.

Posted 24-Jan-2017
We've stayed in many 5* hotels all around the world and this hotel is definitely not 5*. There were no facilities such as a coffee machine, kettle or even bottles of water which is standard in 5*. When we rang to get some water they say said to use the sink in bathroom. The room was tiny not spacious at all. Other than the the main lounge looking fancy nothing about the hotel looked 5*. We had informed the staff were were coming for our 1st anniversary and they did absolutely nothing as good will which was disappointing. The only positive I can say is its location it's about 20/30mins walk from the main centre(Grant via and Sol). But if you're paying for it being 5* then it's a waste.
4out of 5
Recommended
for Everyone
by A verified traveller from DL

Albergo ottimo in posizione centrale...

Posted 18-Jan-2017
Ottima colazione Ristorante con ottimo cibo anche se un po' caro Personale cortese e disponibile I punti di maggior interesse sono raggiungibili a piedi in pochi minuti Zona tranquilla
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel

Posted 13-Jan-2017
Excellent hotel very close to city centre, bars and restaurants etc. Good Metro connection from nearby Plaza de Espana
4out of 5
Recommended
for Everyone
by A verified traveller from München

Sehr gutes Stadthotel

Posted 02-Jan-2017
Pros: Die Ausstattung der Räumlichkeiten des Hotels entsprechen dem "Sterne-Standard!
Cons: Bei den sanitären Bad-Ausstattungen wurde zusehr das Design beachtet; die praktische Handhabung und Nutzung leidet darunter!
Location: Ausgezeichnete Lage für alle Stadt-Sehenswürdigkeiten.
Aufgrund unserer Sylvester-/Neujahrs-Städtereise beurteilt sich das MELIA-Princesa in Madrid als sehr gut geeignetes Stadthotel.