Ratings based on 911 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 18-Sep-2017
Great location to go around Madrid. Staff were friendly, lovely clean bedroom and great breakfast selection! Will definitely stay there again
4 out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

Great breakfast

Posted 17-Sep-2017
They charge me 259.49€ that I did not consumed. I talk with them. They said that it is not correct. I am trying to find out , what happened.
4 out of 5
Recommended
for Everyone
by A verified traveller from Moncton NB Canada

Excellent staff and nicely surprised of rooms

Posted 23-Aug-2017
We stayed for 3 nights and were first greeted by nice and helpfull staff. We crossed various staff during our stay and they were all very gracious and helpfull. Good job! The outside and lobby of the hotel don't reflect much, but inside was a really nice surprise. Very clean , again Cleaning staff do a very good job! Location is fairly close to Gran Via and many attractions within 15-30 min walk. Highly recommend at this price bracket.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Posted 20-Aug-2017
Overall an amazing experience. Staff were welcoming, very hospitable. Rooms were always clean and in good condition. Staff did not bother you unnecessarily. We even got extra check out time for free. Just a wonderful experience. Definately reccommend this hotel, five star!
5 out of 5
Recommended
for Everyone
by A verified traveller from USA

Confortable room

Posted 20-Aug-2017
Very well located close to restaurants, the subway station is also close, confortable and clean room, nice staff. Will come back
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Friendly staff Good location Fantastic breakfast
3 out of 5
by A verified traveller from california

nice hotel but under major construction

Posted 17-Aug-2017
Pros: location
Cons: checking in and out takes way too long
Location: Hotel is close to Metro station, bus station and walking distance to shopping and restaurants.
What you see in picture is not what you will see when you arrive. The entire lobby is under construction and you will go in from a back door to check in at a small desk. It is understaffed and checking in and out is very timely. The staff answers phone and all other inquiries and you stand there after long trip waiting your turn. They offer an upgrade of 40 Euro per day to go up to 12th floor for better view , all you see is a bunch of ugly roof tops. The food at the lounge is some dried up sandwiches and soft drinks not worth it. Breakfast is excellent and the location of the hotel is awesome. Very close to metro/shopping and food. Staff is friendly and speak English some too.
3 out of 5
by A verified traveller from nh.

They are under construction, no bar area, limited

Posted 20-Jul-2017
Under construction, noisy, no bar area, limited restaurant, no ac in elevators... but their staff is great
3 out of 5
by A verified traveller from Buenos Aires

A hotel good for just to spend the night

Posted 19-Jul-2017
Room very small different to all the other Meliá hotels ive been too! For example Meliá Castilla en Madrid which is excellent The price was very high Euros 141 for a night ! The relationship price and product does not much ! The staff was really great I wouldn't recommend this hotel for a long stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Madrid trip

Posted 18-Jul-2017
Location is very nice. The only down side was the remodeling...