Ratings based on 929 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel in an ideal situation.

Posted 11-Nov-2017
Pros: Very comfortable, clean, excellent facilities, good central location and good value for money.
Cons: More staff at the check in desk at busy times.
Location: Central Madrid is within easy walking distance including the Royal Palace and main tourist sights. Plenty of bars and restaurants in the vicinity.
A group of 9 of us stayed here for 3 nights and we were all well impressed with the hotel and all its facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel, good location

Posted 09-Oct-2017
Like others have said when you arrive it doesn't look anything special from the outside but the reception area is quite the opposite. Helpful reception and friendly bar staff. Lovely room but quite small for a triple as they had to wheel the third bed in so wasn't as comfy as the other beds. Nice bathroom although not much privacy for friends sharing and the towels weren't great which was surprising considering the quality of the hotel. Great location for exploring the City.
3 out of 5
by A verified traveller from London, uk

Disappointed

Posted 09-Oct-2017
I chose this hotel as I have stayed at Melia hotels before and chose this city hotel on brand and location. The hotel was well located and reasonably appointed, room with as cleaned very well and housekeeping staff polite. However, I felt the lobby staff were cold and unwelcoming. Despite staying 3 nights, I was not greeted once after check in. I felt I was being tolerated rather than a valued guest. Was it my appearance? Spanish Melia hotels will not be my choice in future.
5 out of 5
Recommended
for Everyone
by A verified traveller

.

Posted 02-Oct-2017
This is in a great locatio. The hotel is amazing ans a very comfortable stay. Also great staff who cant do enough for you
1 out of 5
by A verified traveller

Posted 02-Oct-2017
Good location and I liked everything in the hotel except the hotel staff. They are not friendly at all. It felt like they were doing me a favor by helping me, well helloooo I paid for your services here! Also, room sound insulation are very poor, on the 9th door and I still here cars passing by. The room light motion sensor were very annoying, you have to keep moving to keep the lights on. Again, nice facility but terrible stauff
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Spacious, comfortable room

Posted 26-Sep-2017
Pros: Large room and bathroom.
Cons: Expensive breakfast, found a bargain cafe just down the road with a very adequate breakfast for 2 for a third of the price of 1 breakfast at hotel.
Location: A little way from most museums apart from Royal Palace but Metro a minute away and cheap and easy to use. Only €1.5 per trip.
Clean and convenient, helpful staff. Nice big beds even in standard room.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 18-Sep-2017
Great location to go around Madrid. Staff were friendly, lovely clean bedroom and great breakfast selection! Will definitely stay there again
Comment from Hotel Management
03-Nov-2017 by Dear Ms. Anna,, Hotel Management
Dear Ms. Anna, First of all we would like to thank you for the time taken to share your comments with us on Expedia. It is great to hear that you enjoy our location and that you were delighted with the hotel cleanliness and our staff. we will be happy to receive it again at Meliá Madrid Princesa. Best Regard, Miguel Á. Moral Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

Great breakfast

Posted 17-Sep-2017
They charge me 259.49€ that I did not consumed. I talk with them. They said that it is not correct. I am trying to find out , what happened.
Comment from Hotel Management
03-Nov-2017 by Miguel Á. Moral, Hotel Management
Dear Mr. Mario, First of all we would like to thank you for the time taken to share your comments with us on Expedia. I beg you to pass us all the additional information to this email so we can try to find a solution. Melia.madrid.princesa@melia.com Best regard, Miguel Á. Moral Guest Experience Manager.
4 out of 5
Recommended
for Everyone
by A verified traveller from Moncton NB Canada

Excellent staff and nicely surprised of rooms

Posted 23-Aug-2017
We stayed for 3 nights and were first greeted by nice and helpfull staff. We crossed various staff during our stay and they were all very gracious and helpfull. Good job! The outside and lobby of the hotel don't reflect much, but inside was a really nice surprise. Very clean , again Cleaning staff do a very good job! Location is fairly close to Gran Via and many attractions within 15-30 min walk. Highly recommend at this price bracket.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Posted 20-Aug-2017
Overall an amazing experience. Staff were welcoming, very hospitable. Rooms were always clean and in good condition. Staff did not bother you unnecessarily. We even got extra check out time for free. Just a wonderful experience. Definately reccommend this hotel, five star!