Ratings based on 33 Verified Reviews

4.7 out of 5
48% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable stay

Posted 13-Apr-2018
Clean rooms and friendly staff who dealt with every request. Nice selection breakfast buffet. Would go back.
Comment from Hotel Management
14-Apr-2018 by Miguel A. Moral, Hotel Management
Dear guest, Thank you for having taken some of your valuable time to send us your comments and your positive assessment of your last stay in our hotel Melia Madrid Princesa. It is great to hear that you had an unforgettable experience with us. We are proud to know that , our clean rooms at hotel and our staff were to your liking. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. It would be a real pleasure to receive your visit again and please do not hesitate to contact us. Sincerely, Miguel A.Moral Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel.

Posted 08-Apr-2018
Pros: Rooms were large enough for two. Bed was comfortable. Very clean.
Cons: Hair dryer.
Very clean hotel. Hotel bar was also very nice. The only problem I had was that the blow dryer was outdated, need a much better dryer in room.
Comment from Hotel Management
11-Apr-2018 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for having taken some of your valuable time to send us your comments and your positive assessment of your last stay in our hotel Melia Madrid Princesa. It is great to hear that your had an unforgettable experience with us. We are proud to know that both our beds as the cleaning of our hotel Melia Madrid Princesa were to your liking. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need. Sincerely, Miguel A.Moral Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the center of Madrid

Posted 01-Apr-2018
Hotel is situated in the center of Madrid. Very close to Plaza España. Clean with comfortable amenities.
Comment from Hotel Management
03-Apr-2018 by Miguel A. Moral, Hotel Management
Dear Anonymous, Thank you for reporting us your experience after your last stay at Melia Madrid Princesa! We are very happy to know that you have enjoyed your stay with us. On behalf of the entire team of Melia Madrid Princesa we would like to thank you for the time you took to share your positive opinion about your experience on Expedia. It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services, because this is the main goal of our Hotel. We sincerely hope that we have the chance to welcome you again very soon A greeting, Miguel A. Moral Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Lancashire

Posted 31-Mar-2018
Fantastic mini break for my 50th Birthday. Staff & hotel excellent. Hotel in central location and city centre can be walked to easily.
Comment from Hotel Management
03-Apr-2018 by Miguel A. Moral, Hotel Management
Dear Susie, Thank you for reporting us your experience after your last stay at Melia Madrid Princesa! We are very happy to know that you have enjoyed your stay with us. On behalf of the entire team of Melia Madrid Princesa we would like to thank you for the time you took to share your positive opinion about your experience on "Expedia“ It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services, because this is the main goal of our Hotel. We sincerely hope that we have the chance to welcome you again very soon. A greeting, Miguel A. Moral Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Newtown PA

Hotel near all major locations in Madrid

Posted 04-Mar-2018
Pros: Room comfort and buffet
Cons: Restaurant is under renovation
Centrally located, modern facility with comfortable guest rooms, good cable channels and a very complete breakfast buffet. Near the Royal Palace, Cathedral, Plaza Mayor and Mercado San Miguel
Comment from Hotel Management
05-Mar-2018 by Guest Experience Manager, Hotel Management
Dear Len , Thank you for reporting us your experience after your last stay at Melia Madrid Princesa! It is a real honor to know that you enjoyed it It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services because this is the main goal of our Hotel, Meliá Madrid Princesa, and we all thank you for appreciate the hard work that all our team do every day. We sincerely hope that we have the chance to welcome you again very son. Sincerely, Miguel A. Moral Guest Experience Manager
4 out of 5
by A verified traveller

Nice hotel in a busy street

Posted 04-Mar-2018
The hotel itself is excellent. Due to its proximity the a major boulevard, it is noise. Sirens from emergency vehicles, garbage truck, traffic and drunks awake you during the night.
Comment from Hotel Management
07-Mar-2018 by Guest Experince Manager, Hotel Management
Dear Digger37, Thank you for reporting us your experience after your last stay at Melia Madrid Princesa! It is a real honor to know that you enjoyed it We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused por el ruido. not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan I remain at your complete disposal and look forward to welcoming you back in the near future. Sincerely, Miguel A.Moral Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Excellent hotel in an excellent location

Posted 01-Mar-2018
The Melia Madrid Princesca is located a few blocks north of the Royal Palace and the old center of the city with all the museums and historical moments within walking distance. The staff and facilities are excellent.
Comment from Hotel Management
02-Mar-2018 by Miguel A. Moral, Hotel Management
Dear John, It has been very kind of you, that you took the time to let us know about your amazing experience! We appreciate to hear that your expectations were met with our services and facilities and that you enjoyed. I remain at your complete disposal and look forward to welcoming you back in the near future. Miguel A. Moral Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Amazing property! Amazing service!

Posted 22-Jan-2018
From the staff to the new lobby, from the Level space to room service. Everything was great. Thank you to Maria at the front office who andwered all of my questions. I will stay there again without a doubt.
Comment from Hotel Management
29-Jan-2018 by Rodrigo Loza Jechimer, Hotel Management
Dear Guest, First of all we would like to thank you for choosing Melia Madrid Princesa and for sharing your reviews with us on Expedia. We are pleased to read that the stay at The Level and the helpful and professional staff were up to your expectations. We are looking forward to welcome you back soon! Kindest regards, Rodrigo Loza Jechimer Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jan-2018
great location with walking distance to the best of madrid, an excellent bathroom, nice staff,
Comment from Hotel Management
29-Jan-2018 by Rodrigo Loza Jechimer, Hotel Management
Dear Guest, First of all we would like to thank you for choosing Melia Madrid Princesa and for sharing your reviews with us on Expedia. We are pleased to read that the room, staff and location were up to your expectations. We are looking forward to welcome you back soon! Kindest regards, Rodrigo Loza Jechimer Guest Experience Department
3 out of 5
by karsten

Posted 16-Dec-2017 on Hotels
Nice hotel, but the gym is a joke
Comment from Hotel Management
29-Jan-2018 by Rodrigo Loza Jechimer, Hotel Management
Dear guest, First of all we would like to thank you for choosing Melia Madrid Princesa. It is a pleasure to inform you that the gym and wellness center is under refurbishment and they are going to be able soon. We hope to welcome you back soon! Kindest regards, Rodrigo Loza Jechimer Guest Experience Department