Ratings based on 951 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Amazing property! Amazing service!

Posted 22-Jan-2018
From the staff to the new lobby, from the Level space to room service. Everything was great. Thank you to Maria at the front office who andwered all of my questions. I will stay there again without a doubt.
Comment from Hotel Management
29-Jan-2018 by Rodrigo Loza Jechimer, Hotel Management
Dear Guest, First of all we would like to thank you for choosing Melia Madrid Princesa and for sharing your reviews with us on Expedia. We are pleased to read that the stay at The Level and the helpful and professional staff were up to your expectations. We are looking forward to welcome you back soon! Kindest regards, Rodrigo Loza Jechimer Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jan-2018
great location with walking distance to the best of madrid, an excellent bathroom, nice staff,
Comment from Hotel Management
29-Jan-2018 by Rodrigo Loza Jechimer, Hotel Management
Dear Guest, First of all we would like to thank you for choosing Melia Madrid Princesa and for sharing your reviews with us on Expedia. We are pleased to read that the room, staff and location were up to your expectations. We are looking forward to welcome you back soon! Kindest regards, Rodrigo Loza Jechimer Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient city hotel

Posted 11-Dec-2017
Location: Near metro station
Well- located. Hotel, excellent staff and facilities .
Comment from Hotel Management
29-Jan-2018 by Rodrigo Loza Jechimer, Hotel Management
Dear guest, First of all we would like to thank you for choosing Melia Madrid Princesa. We are pleased to read that our privileged location was up to your expectation and very convenient for tourism and shopping. We hope to welcome you back soon! Kindest regards, Rodrigo Loza Jechimer Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Evans, GA

Excellent Hotel

Posted 03-Dec-2017
Pros: Room and Hotel services!
Cons: Nothing
Location: Next to metro station and walking distance to plaza España. (City center)
Great hotel in a great location. I upgraded my room and included free tapas and alcoholic drinks until 11pm. In a nice area inside de Hotel. The room is a top notch.
Comment from Hotel Management
29-Jan-2018 by Rodrigo Loza Jechimer, Hotel Management
Dear Guest, First of all we would like to thank you for choosing Melia Madrid Princesa and for sharing your reviews with us on Expedia. We are pleased to read that the stay at The Level and the privilege location were up to your expectations. It would be a pleasure to welcome you back soon! Kindest regards, Rodrigo Loza Jechimer Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Leics

A Princess of a hotel

Posted 30-Nov-2017
We were made to feel very welcome. All stsff friendly and informative. Good location near to the metro and easy walk to Gran Via. We joined the Level Club..think the prices change weekly so check it first.. but our deal was very reasonable for breakfast, snacks, drinks inc beers and wine, each day if our stay.. a lovely facility. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel in an ideal situation.

Posted 11-Nov-2017
Pros: Very comfortable, clean, excellent facilities, good central location and good value for money.
Cons: More staff at the check in desk at busy times.
Location: Central Madrid is within easy walking distance including the Royal Palace and main tourist sights. Plenty of bars and restaurants in the vicinity.
A group of 9 of us stayed here for 3 nights and we were all well impressed with the hotel and all its facilities.
5 out of 5
by Kevin

This traveller left a rating score only Posted 02-Nov-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel, good location

Posted 09-Oct-2017
Like others have said when you arrive it doesn't look anything special from the outside but the reception area is quite the opposite. Helpful reception and friendly bar staff. Lovely room but quite small for a triple as they had to wheel the third bed in so wasn't as comfy as the other beds. Nice bathroom although not much privacy for friends sharing and the towels weren't great which was surprising considering the quality of the hotel. Great location for exploring the City.
3 out of 5
by A verified traveller from London, uk

Disappointed

Posted 09-Oct-2017
I chose this hotel as I have stayed at Melia hotels before and chose this city hotel on brand and location. The hotel was well located and reasonably appointed, room with as cleaned very well and housekeeping staff polite. However, I felt the lobby staff were cold and unwelcoming. Despite staying 3 nights, I was not greeted once after check in. I felt I was being tolerated rather than a valued guest. Was it my appearance? Spanish Melia hotels will not be my choice in future.
5 out of 5
Recommended
for Everyone
by A verified traveller

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Posted 02-Oct-2017
This is in a great locatio. The hotel is amazing ans a very comfortable stay. Also great staff who cant do enough for you