Ratings based on 848 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Baltimore, MD

Friendly staff

Posted 21-Mar-2017
Cons: Bit outdated furniture
Great Hotel bit away from central Madrid Close to subway and Taxi stop
3out of 5
by A verified traveller

Sehr zentral.

Posted 21-Mar-2017
Sehr zentrales Hotel. Das Personal ist freundlich. Die Zimmer sind leider keine 5 Sterne. Sie sind sehr hellhörig.
4out of 5
Recommended
for Couples
by A verified traveller from England

Lovely hotel

Posted 18-Mar-2017
Pros: Great location and a beautiful hotel. Loved the entrance area. The standard room was anything but standard. Brekkie best outside USA.
Cons: Restaurant was expensive and quite limited. Cracked teapots at breakfast. Movie channel in room.
Location: Walkable to Palace Real and main shopping street.
Loved this hotel. Staff very good and room excellent.Convenient for metro and tour bus.
5out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, Pa

Short trip

Posted 14-Mar-2017
The hotel was nice. In a very good location. Only a block from the metro. Room was clean. I would stay again
5out of 5
Recommended
for Everyone
by A verified traveller from Cambridge

City break with friends

Posted 11-Mar-2017
Pros: Staff, breakfast ,room
Cons: Definitely every room to have tea/coffee facilities
Location: Great location. Grand palace 15 minutes walk. Short walk to tourist bus stop.
Lovely time, would have liked every room to have tea/coffee facilities, not just certain ones although they did provide a kettle when we asked. Had to get tea bags from restaurant. Not good for 5 star. Apart from that it was beautiful. Staff extremely helpful, breakfast wonderful.
4out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Near museums

Posted 09-Mar-2017
Pros: Good restaurant
Cons: Bathroom sink design, very awkward to use. Better window insulation, cold air leaking in, noise from sirens day and night.
Location: Same as above.
Walking distance to parks, shopping, museums and restaurants.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Mar-2017
Un albergo molto curato negli spazi comuni molto deludente nelle camere e relativi servizi
4out of 5
Recommended
for Everyone
by A verified traveller from ecuador

Perfecta ubicacion

Posted 28-Feb-2017
Muy còmodo, excelente ubicaciòn. Tuvimos desayuno incluido,mala calidad del cafe. El ressto muy rico.
2out of 5
by A verified traveller from Cheshire, England

Nice hotel lacking soul

Posted 26-Feb-2017
Pros: Room was lovely - big bed, fabulous bathroom.
Cons: Customer care/interaction, drink making facilities in room
Location: Good location
Lovely modern hotel belies lack of customer service beyond the functional. Good service includes notions of customer care and friendliness. Despite having paid for a hotel and fight city break we were somehow second class in a multinational hotel chain. The simple task of asking to use the computer facility to print off the boarding cards for flights home marked us out as not qualifying for member services ! Absence of tea/coffee facilities in the room meant paying 11 euros for 2 small cups with hot water and no milk.
5out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Great location!!!!

Posted 20-Feb-2017
I stayed at this hotel for 7 night and it was excellent. The staff was very friendly and helpful. The hotel amenities are great and very clean and well kept. Also, very clean hotel and in the heart of Madrid!!