Ratings based on 1,203 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Ottimo albergo, in zona centralissima.

Posted 18-Feb-2017
Nella più bella piazza di Madrid. Albergo storico ma con camere modernissime. 5 min a piedi dalla metro di SOL. A metà fra Plaza Major e il Prado. Intorno ci sono ristoranti a go go.
5out of 5
Recommended
for Everyone
by A verified traveller from Cahors

Hôtel idéalement situé

Posted 14-Feb-2017
Très bel hôtel situé Plaza Santa Ana, entouré de restaurants de bars à tapas. Nous avons visité tous les sites ou musées à pied la situation de l'hôtel est idéale. Les chambres sont très confortables et très propres. version Energy Room dans la salle de bain il y a tout ce qu'il faut jusqu'à la brosse à dents. Le restaurant Ana La Santa au rez de chaussée de l'hôtel propose une cuisine de grande qualité. Et pour finir le grand atout de cet hôtel c'est son personnel, professionnalisme, gentillesse, sourire, aux petits soins. Merci à tous ceux que j'ai croisé tous les jours pour leur visage plein de bonne humeur!
Comment from Hotel Management
16-Feb-2017 by ME for YOU Service, Hotel Management
Dear Christine, We would like to thank you for taking your time in sharing so great opinion about your experience at our hotel. As you noticed, the location of our hotel is perfect, situated in the historical center of our capital, only few steps away from the most important touristic sites, interesting restaurants and shopping áreas. On the other hand, we are thrilld to read that all the staff went above and beyond to make your stay more comfortable. It is the greatest reward to our daily work, to read that you have enjoyed every beat of your stay. Be assured that we will extend your nice comments to the staff. Hope to have the opportunity to welcome you again in the near future. With kindest regards, ME for YOU Service
5out of 5
Recommended
for Everyone
by A verified traveller from Blumenau, SC

Hotel perfeito

Posted 01-Feb-2017
Pros: Tudo ótimo
Cons: Nada para melhorar
Location: Ótima localização (na frente da plaza sant ana onde tem vários restaurantes / por volta de 7min a pé da principal região comercial).
Ótimo hotel. Ótimos funcionários, sempre dispostos a resolver qualquer problema (somente tivemos um problema com o secador de cabelo e com o cartão de acesso, mas prontamente resolvido) Ótimo quarto, sem muito luxo, mas com móveis bons, limpeza impecável e ótimo chuveiro.
Comment from Hotel Management
03-Feb-2017 by ME for YOU Service, Hotel Management
Dear BrEi, Thank you for your feedback about your last stay in ME Madrid. We are glad that you felt satisfied with the treatment and efficiency of our staff and we hope you had a good ME experience. However, I would like to apologize for the inconvenience this may have caused you and be sure that I have passed your feedback to the Engineering manager to follow up this service. Once again, thank you for your time. We are looking forward to welcoming you back! Kind regards, ME for YOU Service.
5out of 5
Recommended
for Everyone
by A verified traveller

Fab hotel

Posted 31-Jan-2017
Fab hotel from beginning to end. Great location. Lovely restaurant and reasonable too.
Comment from Hotel Management
02-Feb-2017 by ME for YOU Service, Hotel Management
Dear Anonymous, Greetings from ME Madrid! First of all we would like to thank you for having chosen ME Madrid during your days in the city and thank you very much for sharing your experienced through Expedia. We are delighted to read that you have been overall impressed with the quality of our hotel and service. Your kind comment will serve as an added inspiration to consistently uphold our high quality standars that you had experienced during your stay with us. If you come to Madrid again, please do not hesitate to visit us, we will be pleased to welcome you back! Best regards, ME for YOU Service
4out of 5
Recommended
for Everyone
by A verified traveller

Idéalement situé

Posted 20-Jan-2017
Très bonne expérience. Calme, confortable, proche des principaux points d'intérêt
Comment from Hotel Management
26-Jan-2017 by ME for YOU Service, Hotel Management
Dear Anonymous, Thank you for sharing with us your feedback! We are glad to know that you have enjoyed your stay! We are looking forward to welcoming you back and to make your next stay even more pleasant! Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller from paris

Top emplacement

Posted 16-Jan-2017
Hotel parfaitement place personnel très agréable Équipement complet
Comment from Hotel Management
25-Jan-2017 by oscarmepas@melia.com, Hotel Management
Cher Bruno Je vous remercie pour vos commentaire consacré su expedia.com Tout l´equipe est très content de savoir que vous avez eu une séjour si positive. J´espère vous revoir très bientôt. Cordialement, ME for YOU Service
4out of 5
Recommended
for Everyone
by A verified traveller from firenze

Posizione strategica

Posted 04-Jan-2017
Pros: Personale e edificio
Cons: Dimensioni camera , aggiunta bidet.
Abbiamo soggiornato in questo hotel per cinque giorni, per la fine dell'anno. Appena arrivati il personale ci accolto calorosamente offrendoci un prosecco. Molto gentili e disponibili, in particolare la giovane Rita, molto professionale, preparata e gentile. L'hotel e si trova in una posizione fantastica, l'ingresso principale da su una bella,piazza vitale ma non rumorosa. A non più di cinque minuti a piedi si arriva a "puerta del sol " e a "plaza mayor ". Tutto il centro è visitabile a piedi, in ogni caso è possible prendere la metro vicina all'albergo per raggiungere i luoghi più lontani. L'albergo è molto bello anche se l'amore nostrea camera era un po' piccola rispetto le aspettative , ma comoda. Unico neo la notte di capodanno sul roof ha funzionato una discoteca fino a quasi le sei del mattino, alle nostre rimostranze si sono scusati, telefonicamente e con un biglietto con torta in omaggio. Perdonabile data l'occasione.
Comment from Hotel Management
05-Jan-2017 by ME for YOU Service, Hotel Management
Dear Gianfranco, Greetings from ME Madrid! First of all allow me to thank you for sharing your comments with other travelers through Expedia. We thank you sincerely for your review, it was our pleasure to welcome you and to create this experience for you. Thank you for your lovely comments regarding our team, specially our colleague Rita. Be assured that we will pass on your comments to the rest of the team. Also, as you noticed, the location of our hotel is perfect, situated in the historical center of our capital, only few steps away from the most important touristics sites, interesting restaurants and shopping areas. On the other hand, we would like to apologize if you did not rest the last night of the year. We had a special party in our rooftop. Let us inform you that all our rooms have double windows and we are really sorry to hear that soundproofing effect was not efficient enough. We hope that you will give us a chance to redeem ourselves and come back to our hotel because we would like to create another different experience for you. Best regards, ME for YOU Service
5out of 5
Recommended
for Everyone
by A verified traveller from Richmond, VA

LOCATION, LOCATION, LOCATION

Posted 03-Jan-2017
Pros: Internet search
Location: Perfect location, everything nearby.
Even before we got there, we know that it was going to be great. We got a call the day before confirming our reservation, since we book through expedia, that was very comforting, to know that they were waiting for us. Front desk and all employees were super helpful. Go to the terrace and ask for their special drink with canela and orange peel, the bartender own recipe!!! (Juan). Or go to the restaurant, you will not find any more attentive and happy to be there employees. I think it was the supervisor but we went late for breakfast and they still serve us. We were blown away. But, in top of all that, the location was amazing. We never been in Madrid or Spain, but we were able to see everything we wanted, and walk everywhere from the hotel. Walking distance to your choice of restaurants, shops or to the subway. If you are on the fence, stay at ME, you will not regret it.
Comment from Hotel Management
20-Jan-2017 by memadrid@melia.com, Hotel Management
Dear guest, Thank you very much for your fantastic review about your experience at ME. We are glad to hear you had an amazing experience at The Roof with our great bartender who is a a good asset to our company. I hope to hear from you in the near future. Best regards, ME for YOU Service
5out of 5
Recommended
for Everyone
by A verified traveller

Hotel excelente e com ótima localização

Posted 29-Dec-2016
Hotel excelente, quarto e cama muito confortáveis, limpo e equipe muito simpática e prestativa. A localização é ótima, próximo aos principais pontos turísticos da cidade e de estações de trem e metrô.
Comment from Hotel Management
01-Jan-2017 by Servicio ME for YOU, Hotel Management
Estimado Anonymous, Muchas gracias por elegirnos y por comentar su experiencia a través de Expedia. Para nosotros es un verdadero placer poder leer tan buena opinión de nuestro hotel y de nuestros servicios. Además nos agrada saber que nuestra inmejorable ubicación le ha permitido disfrutar de nuestra ciudad. Esperamos poder recibirle una vez más en un futuro cercano y poder seguir ofreciéndole experiencias diferentes pero cada vez mejores. Un cordial saludo, Servicio ME for YOU
5out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Location, Location, Location.. a really nice hotel

Posted 26-Dec-2016
Pros: The bar/restaurant on the top, the location, the cleanness, the staff, the ambiance
Cons: I just recommend to continue in the same way
Location: Its the best location that you can find, restaurant and important square all around, walking distance to museums and principal avenues.
A really nice hotel, very well located, in front of Plaza Santa Ana, with a lot of options around to drink some wine or eat good food just walking distance, pretty close to museums and interesting areas of the city, with a really nice comfort, well clean rooms, formidable bath and really friendly staff. I really recommended 100%.
Comment from Hotel Management
27-Dec-2016 by ME for YOU Service, Hotel Management
Dear Jose, Thank you very much for your kind feedback and the time spent on sharing it. We are glad that you enjoyed your stay with us and that you were able to live a real ME experience due to the hotel location, our staff, The Roof bar... We are looking forward to welcoming you back in ME Madrid very soon! Best regards, ME for YOU Service.