Ratings based on 1,246 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Sussex , England

Good central hotel

Posted 04-Jun-2017
Pros: great central location. Friendliness and general helpful ess of the staff. good roof top bar
Cons: basic repairs
Location: plenty to see and do nearbyloads of good bars and places to eat
hotel was fine. rooms clean and although a bit small, suitably well equipped and with a comfortable bed Good roof top bar, worth a visit in the evenng and night. on the whole quiet. easy acess to a plentiful supply of cafes and places to eat. only downside, was in the corridor there was a water leak through a light socket, dangerous tonsay the least. it was there on the day we arrived and still there when we left four days later. Hotel staff where impecibly polite and helpful.
Comment from Hotel Management
06-Jun-2017 by ME for YOU Service., Hotel Management
Dear Hugh, We would like to thank you for your time and your nice feedback. On one hand, we are glad that you enjoyed your stay with us due to our location in the city, our rooftop bar and our staff too. On the other hand, we regret the inconveniences you experienced. We have already passed your comments to our manager in order to be taken into consideration and also to improve our service, because we are looking forward to welcoming you back and make your next stay a more satisfying one. Kind regards, ME for YOU Service.
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Great hotel, amazing location

Posted 30-May-2017
Loved staying at this hotel! Walking distance from some great restaurants, shopping, museums, tourist sights, transportation, and pretty much anything and everything you need. Hotel was pretty and rooftop for drinks was great. Hotel staff are very friendly and helpful! Would definitely recommend and stay again.
Comment from Hotel Management
31-May-2017 by ME for YOU Service, Hotel Management
Dear Leah, Thank you so much for your comment! We are glad you enjoyed your stay with us. All the ME Madid team are looking foward to welcome you back! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the middle of the central city.

Posted 30-May-2017
This hotel is in the middle of all them action. Easy walking all over the central city. Easy taxi access. Easy Metro access. Nice. modern, up-to-date hotel.
Comment from Hotel Management
31-May-2017 by ME for YOU Service, Hotel Management
Dear Anonymous, First of all thank you for your great feedback! The ME Madrid team is happy to know you enjoyed your stay with us and we hope to welcome you back soon! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
Modern comforts, good central location. Santa Ana Plaza is buzzling with activities day and night. We walked to the art museums (Prado and Thyssen) and the beautiful Retiro Park. We walked to Plaza Mayor and the adjacent SanMiguel Market. Thoroughly enjoyed our four-day stay at this hotel.
Comment from Hotel Management
22-May-2017 by ME for YOU service, Hotel Management
Dear Anonymous, Thank you very much for your kind review. We are glad that you enjoyed your stay with us and that you lived a satisfying ME experience. Moreover, it is great to know that you felt identified with the ME brand, and more specifically with the ME Madrid Hotel which is the first established ME. Our aroma, music, textures, decor and lighting are attributes that distinguish our brand and create an electric, fun and casual atmosphere. According to your comment we are happy that you like our location. Once again, thank you for your time and please be assured that we are looking forward to welcoming you back soon! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg, Canada

We loved everything about this hotel!

Posted 16-May-2017
Pros: Pretty much everything. The restaurant on the roof top "The Roof" was being remolded but it opened while we were still there and I'm so glad it did. I
Location: We never had to go far if we didn't want to. There are SO MANY good restaurants right in the square. It was just minutes away from most things.
The location was as good as it gets! I'm not usually moved by a hotel but this hotel actually made a big difference in my stay in Madrid. The staff was great. Being right in Santa Ana Square was just perfect. I was worried about possible noise since we got a room on the plaza side but we loved it. We always felt like we were right in the action even when we were on our balcony overlooking the square.
Comment from Hotel Management
18-May-2017 by ME for YOU Service., Hotel Management
Dear Manny, First of all, thank you very much for sharing your kind feedback. It has been a pleasure having you as our guests! We are very glad that you enjoyed your stay with us and that you took advantages of the hotel location. We would also like to thank you for sharing your photos about your stay in ME Madrid. They are awesome! Be assured that we hope to have you back in a near future and make you live a new ME experience with us. Kind regards, ME for YOU Service.
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Amazing hotel.

Posted 16-May-2017
I booked this 4 day trip over the weekend with my boyfriend and couldnt fault it. Staff were incredible, so welcoming and always friendly. Rooms were clean and had everything needed avaibable. I messaged them a few days before hand explaining it was a birthday so they went the extra mile and i ordered a cake and some cava for our arrival and they also added a little extra on the mirror! 5+ in total for our experience, deffo recommended.
Comment from Hotel Management
18-May-2017 by ME for YOU Service., Hotel Management
Dear Caitlyn, Greetings from ME Madrid! Thank you very much for you nice feedback. We are glad that you enjoyed your ME experience and we hope to have reached your expectations. Once again, thank you for your words and your amazing photos! We are looking forward to welcoming you back very son! Kind regards, ME for YOU Service.
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

nice hotel in old madrid. staff was great.

Posted 16-May-2017
the staff was great. they were super helpful. always assisted with a smile.
Comment from Hotel Management
16-May-2017 by ME for YOU service, Hotel Management
Greetings from ME Madrid! First of all, allow us to thank you for having chosen us during your stay in Madrid and also for taking your time writing your opinion on TripAdvisor where you can share it with other travelers. We appreciate every comment left as they make us stronger and lead us while introducing improvements where necessary. We would also like to thank you for mentioning our friendly staff, your words are our constant motivation and a confirmation of a work well done. We are expecting you back in the near future to give you another warm welcoming in our hotel. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel in old city of Madrid, so convenient.

Posted 26-Apr-2017
Pros: convenient location
Cons: provide daily 2 bottles of mineral water will be nice
Location: right at the city centre, places of visit close by
Staff generally friendly and helpful. A very good comfortable hotel to stay for a holiday and vist to Madrid.
Comment from Hotel Management
30-Apr-2017 by ME for YOU Service, Hotel Management
Dear Tan, Greetings from ME Madrid! We would like to thank you for taking your time in sharing your experience through Expedia with the other users. Your opinion is very important for us to improve our service each day. We are glad to know that due to our location you could enjoy of a unbeatable visit to our city. As you noticed, you can visit the main touristic places unused the public transport, just walking. We would like also to thank you for your nice words to the staff of the hotel. Be assured that we will pass your comments on to all ME Team. On the other hand, we are sorry if your experience was not at all satisfactory due to you do not have two bottles of mineral water complimentary in the room. We offer our welcome drink in the recepction with water and sparkling wine and you can enjoy of our Maxibar in the room. We hope to welcome you back in a near future to live another memorable ME Experience. Best regards, ME for YOU Service
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in a great location!

Posted 25-Apr-2017
We spent 3 nights at this hotel over the Easter weekend. The rooms are small but well laid out and spotlessly clean. The bed was comfortable and the room was extremely quiet. We didn't bother with breakfast in the hotel (very expensive, in our view) but there are plenty of little bakeries nearby - look out for Th Brown Bear Bakery in particular. The mains sights of Madrid are within walking distance of the hotel and there are some good restaurants in Plaza Santa Ana. We would highly recommend this hotel.
Comment from Hotel Management
30-Apr-2017 by ME for YOU Service, Hotel Management
Dear Anonymous, Greetings from ME Madrid! We are more than thriller to read your review. We work very hard everyday to provide you of unbeatable experiences and we feel really proud when we meet your expectations. We are happy to hear that due to our location your could enjoy to the fullest of our city. But, we regret if the room did not satisfy your needs. Let me inform you that we have different kind of romos and we will be pleased to show you in your next visit. Because your satisfaction is our greatest reward. We cannot expecto to welcome you back and créate for you a more satisfying ME Experience. Best regard, ME for YOU Service
5 out of 5
Recommended
for Everyone
by A verified traveller from Ammanford

Fabulous hotel brilliant location

Posted 20-Apr-2017
Pros: Wonderful welcome. Bedroom was clean and comfortable, a/c worked great. Clean bathroom with fantastic spacious shower, overhead and jets. Location.
Cons: Rooms could have coffee machines or hot drinks facility.
Location: Brilliant location. Walk to Prado, Thyssen, Pl Mayor, Palacio Real, Monasterio las Descalzas Reale, Estadio Vicante Calderon (Atletico Madrid)
We had a wonderful welcome at check in by David, a glass of Cava whilst we checked in was great after our journey. David spoke very good English and was polite and knowledgeable. We did not subscribe to daily buffet breakfast at 25 Euro/p/p, instead opted for a la carte which gave us more flexibility to try other places. From the a la carte we could select various options, eg for 10 Euros each we could have : orange juice,fruit salad, coffee, eggs/bacon and toast/marmalade. This was excellent value and served to our table, we did not have to do the dreaded hotel toaster challenge, it was all done for us.Result! Hotels rooftop bar was reopened after refurb. during our stay, pleasant area for a drink although new staff at launch can only improve. Hotel is in brilliant location adjacent to Pl del St Ana and Pl del Angel with a plethora of eating places and bars/ outside terraces. Weather was fantastic (high 20's) so we spent most of our time outside under the shaded terraces. Easy walks to the Prado (10mins), Thyssen (10mins), Pl Mayor (15mins) and Palacio Real (25mis). We did not need to use Metro or buses. Hop on/off bus not wonderful, commentary is poor but still worthwhile for a day for routes 1&2, you wont need second day. Prado was impressive but we would also recommend Palacio Real (book skip the line in hotel) - stunning, and Monasterio las Descalzas Reale - limited access (live convent) but absolutely amazing - hidden gem worth seeking out. Stunning Rubens tapestries
Comment from Hotel Management
23-Apr-2017 by ME for YOU Service, Hotel Management
Dear Dave, Greetings from ME Madrid! First of all, we would like to thank you for choosing our hotel and spending your time in writting your experience with us through Expedia. We are so excited to read you comments that we feel really happy to know your opinion. We are delighted to know that you could enjoy our marvelous location, which is closed to the main touristic places, our hotel and services provided. On the other hand, let me inform you that we have at your entire disposal kettles (free of charge) and coffee machine (extra fee in standard rooms and free in our superior rooms). We apologize if we did not inform you about this. Moreover, we are glad to know that you could enjoy our soft-opening of "Radio" with the new concept. We encourage you to come back again when it is opened as a whole. Be assured that we will pass your comments on to our staff to continue working in the same line. Wishing to welcome you back with us during your next stay in Madrid, we send you a cordial greeting. Best regards, ME for YOU Service