Ratings based on 1,128 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Miami

Posted 18-Jul-2016
Great hotel great location, made our stay in madrid even Greater.
4out of 5
by A verified traveller from IMG

Nice hotel

Posted 16-Jul-2016
It was good location , good staff , small rooms . I don't like the Ketchen location near the reception
3out of 5
by A verified traveller from bal

Good hotel but small rooms and too pricy

Posted 06-Jul-2016
Staff helpful but with Spanish customer service style.. Terrace it's great but be aware that can host private events (we have been kicked out one night) great location but I advise you to shopping around as you can find better deals..
5out of 5
by A verified traveller

Contemporary Hotel, Great Location

Posted 06-Jul-2016
The staff was super attentive, professional, and available for help at all times of the day. The location is a 10 minute walk from all major attractions and is surrounded by nice cafe's and shops. The Rooftop Bar had great cocktails, music and excellent views of the city.
5out of 5
by A verified traveller

Posted 26-Jun-2016
Small rooms but nice hotel with central location. Nice rooftop bar and good breakfast
1out of 5
by A verified traveller from ziali

Accueillant et proche de la place

Posted 30-Apr-2016
Ont réserver deux chambres comuniquante pour deux parents et deux enfants l'un de 8ans lautre de 11 ans et notre surprise a Larive ont nous donnent Deux chambres separe alors je vous laissent immaginer notre stress
2out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Apr-2016 on Hotels
5out of 5
by A verified traveller

We're staying here if we go back to Madrid

Posted 25-Apr-2016
This hotel surpassed my expectations. The staff was very friendly and professional. They welcome you with a glass of champagne and a welcoming smile. The rooms are very nice, and the bed is very comfortable. I wish we would have stayed longer.
Comment from Hotel Management
28-Apr-2016 by ME for YOU Service, Hotel Management
Dear Charles, It has been a pleasure to host you in ME Madrid and we are already expecting you in a new occasion to delight you with another wonderful experience.
4out of 5
by A verified traveller from Paris

Hotel excellemment situé

Posted 20-Apr-2016
Pros: les chambres
Cons: le cout du petit déjeuner
Un accueil avec une coupe de champagne local à 9h30 du matin. La chambre n'était pas prête on nous a donc proposé un upgrade payant que nous avons accepté. La chambre donnait sur la place et etait un peu bruyante lorsqu'il y a de l'animation dehors donc demander plutot une chambre en étage élevé. Sinon pour un immeuble avec un style art déco les chambres sont modernes et confotables. PDJ trés trop cher à éviter. Magnifique rooftop pour boire un verre.
Comment from Hotel Management
03-May-2016 by ME for YOU Service, Hotel Management
Chère Hervé, Je vous remercie de votres commentaires sur Tripadvisor et pour nous avoir choisi pendant votre visite à Madrid. Au plaisir d'une prochaine visite,
4out of 5
by A verified traveller from london

Excellent position

Posted 17-Apr-2016
Pros: Position, cleanliness
Cons: On site restaurant
Location: Great position to walk to the major tourist sites
We had read reviews about the small rooms, yes the room we had was very small, However!! The cleanliness and the comforts of the room made up for it, the marble clad bathroom is a good size with high quality towels and bathroom products. All the staff we had dealings with where fantastic.
Comment from Hotel Management
28-Apr-2016 by ME for YOU Service, Hotel Management
Dear matt, Thank you for posting your balanced review and letting us know your total impression of the hotel. Both points will help us to take the needed measures that guarantee the best experience of our guests. Best Regards,