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Reviews of Nuevo Madrid

4 out of 5
Nuevo Madrid
Calle Bausa, 27, Madrid, Community of Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we arrived they assigned us a room with the toilet dirty . We returned to reception and we were assigned to an upgraded room, we found out that the shower handler was not working , we complained with reception again and they assigned us another regular room that was for a handicap person. In the next day when we returned we found out that the room was not clean, they just did the beds and replaced towels. When we left we asked for 1 hour more for the check out and the lady at the reception was very rude and said we are totally booking no extension. So very bad experience with this hotel, we will never return because of the above experience. I'm not recommend this hotel
Stayed 1 night in Jun 2023

6/10 Okay

Akiko

The ac was really noisy doesn’t worth the price
Stayed 1 night in Jun 2023

10/10 Excellent

Eduardo

Stayed 1 night in Jun 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Oliver

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
quiet, clean and soulless
Stayed 2 nights in Jun 2023

6/10 Okay

Mehdi

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in May 2023

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service
It's OK, staff helpful, but no restaurant service of any sort when we arrived late as pane delayed. Nothing nearby, Dominos just about to shut so coudn't even order pizza :/ Madfrid no longer is a late city. Hotel getting a bit elderly. Breakfast good.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Avoid and go to a better hotel
Very mucky room. The walls all stained, the carpet was filthy, broken lights, everything outdated. The only thing that was nice was the bathroom. The smell of the entire floor was cigarettes and the room smelt like animals. I had to leave the window wide open for my entire stay. Not ideal
Stayed 1 night in Jun 2023

6/10 Okay

SAMARA

Liked: Amenities
There was too much humidity in the room they gave me. And i wanted to eat the nuts in the refrigerator they were expired. And expedia send me a message that i have a VIP access but honestly i didn’t realized the difference than a normal access because expedia mentioned that I’ll receive a beverage for 2 person per stay and they gave me nothing. And the location is not good location for tourist, so far from downtown and from public transportation. I tried many hotels in spain this one was not the top. It was average.
Stayed 3 nights in May 2023

2/10 Terrible

Maria Mihaela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. Este frig. 2. Nu emit factura fiscala pentru plata edectuata.
Stayed 2 nights in May 2023

8/10 Good

Eunsuk

Liked: Cleanliness, staff & service
Flying into and out of this hotel was convenient. The bathroom was nicely renovated and clean, which was the most important thing for me. That's why I was overall satisfied with my stay. However, the room itself needs some updates. The carpet floor definitely needs a deep cleaning or even a complete overhaul. The room was dark and did not smell fresh.
Stayed 1 night in May 2023

4/10 Poor

Hans

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recommended
The condition of the hotel is poor specially in the room I stayed. Poorly clean, no comfort at all. Food is bad apart from the sandwich’s. Installations are not as big as they look in the picture. Staff are good very kind.
Stayed 5 nights in May 2023

6/10 Okay

Mohammad

Price too high
Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but isolated
This Hotel is nice. The staff are very friendly and helpful. It is clean. The restaurant is good and the bar provides a subset of the menu between lunch and dinner so everything is convenient. The fitness room has only a few dated machines, but I used it with my own bands but most European hotels do not have fitness rooms. Here is the one negative that made me score it as an 8 rather than a 10. The location is terrible. Almost nothing is walkable. The train and metro are a 25 minute fast power walk away. The closest restaurant is about 15 minutes walk away and there may be 3 from 15 to 25 minutes walk.
Stayed 1 night in May 2023

8/10 Good

Cristina

Stayed 1 night in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurants and bakeries in the surrounding residential neighborhood were nice. I can see why young families live there.
Stayed 6 nights in May 2023

4/10 Poor

Maki

Travelled with family
Disliked: Cleanliness
We stayed here for two nights. The room where we stayed was facing a main dual carriage and the windows didn’t shut properly so the room was noisy. The room was quite run down and the mattress was old and really uncomfortable. I found blood in one of the sheets so it really put me off. I don’t think I will go there again.
Stayed 2 nights in May 2023

10/10 Excellent

DALJIDER SINGH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. But need to pay for water bottles. Nothing is provided
Stayed 2 nights in May 2023

6/10 Okay

Daniela Ana Maria

Travelled with family
Disliked: Cleanliness
El hotel me parece de una estructura fenomenal , pero con mucha falta de cuidado y limpieza , en todo el hotel , desde el lobby , alfombras muy sucias con olor a humedad al igual que los pasillos y las habitaciones . Muy mala la limpieza del baño , con moho en la tina
Stayed 1 night in May 2023

10/10 Excellent

Mba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2023

8/10 Good

Huw

Stayed 1 night in Apr 2023

10/10 Excellent

Fernando, Bayamon, Puerto Rico

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great service and cmftable room. Room Air Conditioner needs to be adjust to cool the room and the lobby area.
Stayed 1 night in Apr 2023

8/10 Good

Aniko

Stayed 4 nights in Apr 2023

4/10 Poor

Elsa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
AC was to loud that we couldn’t even sleep
Stayed 1 night in Apr 2023

10/10 Excellent

Lydia

Stayed 2 nights in Apr 2023

6/10 Okay

Bledar

Stayed 3 nights in Mar 2023

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2023

2/10 Terrible

Russell

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
2 star room
4 star amenities 2 star room The room was extremely hot had to leave window open to call down which backed on to main motorway Very dated and tired room broken toilet Room services lazy and never cleaned my room despite sign on door Food from lobby was frozen croceqets and was still frozen Spa have to book and was ok about the only good thing and breakfast I thought it was cheap because of location but I was wrong
Stayed 3 nights in Mar 2023

2/10 Terrible

Ferdaus

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Smallest room I have ever slept in a hotel, Smallest bed I have ever slept on, terribly hot inside the room, suggestion was to keep the windows open (couldn’t keep open for long time due to terrible noise, weird pillows, smallest shower. I need my money back and you must drop this hostel (yes, that’s right, I call it a hostel). Pros is it looks nice from the outside and inside except once you entered into the room.
Stayed 1 night in Feb 2023
Response from Hotel Nuevo Madrid on 22 Feb 2023
Good morning, We gave the room you selected at the moment of making the reservation, single room. It indicates the space, and the bed is for 1 person (1m). All single rooms have shower in the room. For a difference of 22 per night you have the option of taking double single use room, which space is bigger.About pillows, if you had commented to front desk, we would have been able to offer you other pillows.We are sorry about you experience, but you booked and payed for a single room and we gave single room as the reservation was made.Regards

6/10 Okay

Jordan

Stayed 2 nights in Jan 2023

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has standards way above the average hotels in the area. Large rooms and baths. Excellent facilities. Very clean and about 15min from the airport.
Response from Hotel Nuevo Madrid on 12 Jan 2023
Muchas gracias por sus valoraciones, nos motivan para seguir trabajando.Esperamos que vuelva a alojarse con nosotros para disfrutar de nuevo de una agradable estancia.Saludos cordiales

8/10 Good

Yulier

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Boubacar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to say
Response from Hotel Nuevo Madrid on 5 Jan 2023
Muchas gracias por sus valoraciones, nos motivan para seguir trabajando en la misma línea.Esperamos que vuelva a alojarse con nosotros para disfrutar de nuevo de una agradable estancia.Saludos

8/10 Good

Prudence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was amazing. Only slight issue was the unpleasant smell when I turned on the ventilation for some cold air as it was a bit hot in the room middle of the night as it stank of a certain common drug. Also, the noise from the traffic and the lack of hot water as we had very lukewarm showers. I will still recommend this place as the staff were extremely brilliant in their services.
Stayed 2 nights in Nov 2022
Response from Hotel Nuevo Madrid on 15 Nov 2022
Thank you so much for your kind valorations, they motivate us to go on working in the same way.We hope you come back to stay again with us and enjoy a pleasant stay.We are sorry for the smell, we will check it with our colleagues for not repeating it.Regards

8/10 Good

Oscar

10/10 Excellent

Sophie Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, very helpful. Not a very central area for hotel but taxi’s are very cheap. Breakfast options weren’t great and very expensive
Response from Hotel Nuevo Madrid on 7 Nov 2022
Thank you for your kind words, they motivate us to go on working in the same way.Best regards

8/10 Good

Andrew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly staff
Response from Hotel Nuevo Madrid on 4 Nov 2022
Thank you for your valorations, they motivate us to go on working in the same way. We hope you come back again to stay and enjoy a pleasant stay.Regars

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Eylem

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ac at the hotal after we were paying for it. Staff was rude and not hepfull at all. I feel so disapointed about the people , the hotel , the atention.
Stayed 3 nights in Oct 2022
Response from Hotel Nuevo Madrid on 25 Oct 2022
We are sorry for the inconveniences.Regards

6/10 Okay

stuart

Disgrace
They actually tried to charge me 2 euros to use a knife and fork. The receptionist (like the majority of service in Spain) talked to me like it was my issue. They also didn’t have a manager on Sunday in a ten floor hotel. I would have to say it was one of the most pathetic requirements I have ever heard of. Obviously I took the e cutlery off the bar myself. Also the service at the bar was a joke. They don’t know what a smile is and reg eh don’t know what service is. For a 3/4 star hotel they clearly pay minimum wages. I have never written a review this long nor do I hardly ever. The at service alone denotes this place to 2 star
Stayed 1 night in Oct 2022
Response from Hotel Nuevo Madrid on 25 Oct 2022
Dear customer,no restaurant in the world provides cutlery or plates for outside food. If you order outside food, it is that company that has to provide you with cutlery, and they do not do it for free either. Yours sincerely

8/10 Good

Bryce

Stayed 6 nights in Oct 2022

10/10 Excellent

cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well the property was very Nice and clean the team who works there at front desk they very professional, need to work on Greeting customer and smiling, breakfast was very Good room very nice and clean, I love this hotel I will go back and recommend other people as well. I left with a good impression, the best in this Hotel it was a Spa Massage with Roxana she was very professional and her work was very nice, thank you
Stayed 4 nights in Oct 2022
Response from Hotel Nuevo Madrid on 21 Oct 2022
Thank you for your valorations, we appreciate them.Regards

8/10 Good

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was over price, compare with the other restaurants, no shampoo in the bathroom
Stayed 2 nights in Oct 2022
Response from Hotel Nuevo Madrid on 19 Oct 2022
Thank you for your valorations. We are sorry for the inconveniences.Regards

4/10 Poor

Kwai King

Disliked: Room comfort
Too far way from city , no drinking water provided inside the room . Never had this kind of experience.
Stayed 4 nights in Oct 2022
Response from Hotel Nuevo Madrid on 19 Oct 2022
Thank you so much for your kind valorations. Sorry for the inconveniencesRegards

6/10 Okay

Ezi

Liked: Staff & service
Breakfast not included in the fees and room does look like the one I booked online
Stayed 3 nights in Oct 2022
Response from Hotel Nuevo Madrid on 19 Oct 2022
Thank you so much for your kind valorations.Regards

2/10 Terrible

Jose

Disliked: Staff & service
They take off A/C from 11:00pm to 6:00am… rooms are too hot a couldn’t sleep those 3 nights I spend there. Staff don’t help with any issue you could have there.
Stayed 3 nights in Oct 2022
Response from Hotel Nuevo Madrid on 19 Oct 2022
Thank you so much for your kind valorations. Sorry for the inconveniences.Regards

10/10 Excellent

Achillios

Stayed 1 night in Oct 2022
Response from Hotel Nuevo Madrid on 17 Oct 2022
Thank you for your valoration, it motivates us to go on working in the same way. We hope you come back again to stay in our hotel and enjoy a pleasant stay.Regards

8/10 Good

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Hotel Nuevo Madrid on 11 Oct 2022
Gracias por sus valoraciones.Esperamos que vuelva a alojarse con nosotros para disfrutar de nuevo de una agradable estancia.Saludos cordiales

10/10 Excellent

Stella

Stayed 2 nights in Sep 2022