Front of property – evening/night

Reviews of Hotel Emperador

4 out of 5
Hotel Emperador
Gran Via 53, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1065 reviews" "
Rating 8 - Good. 249 out of 1065 reviews" "
Rating 6 - Okay. 65 out of 1065 reviews" "
Rating 4 - Poor. 12 out of 1065 reviews" "
Rating 2 - Terrible. 16 out of 1065 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff Nice room Bathroom was very dark and a little mold in the shower area But the beds were comfortable and we did enjoy our stay.
Stayed 2 nights in Mar 2024
Response from hotel Emperador on 26 Mar 2024
Dear Juan,Thank you so much for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here.Hope to welcome here again in a future.Thank you for your opinion

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location and the rooms are small but very comfortable... quiet area, despite the fact it's right on gran via... rooftop was a great amenity...
Stayed 7 nights in Mar 2024
Response from hotel Emperador on 25 Mar 2024
Dear Norman,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. Hope to welcome you again in a near future.Thank you so much for your opinion.

8/10 Good

Sitkiye

Travelled with family
Liked: Staff & service, property conditions & facilities
Good convonience area
Stayed 2 nights in Mar 2024
Response from hotel Emperador on 25 Mar 2024
Estimado Sitkiye,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.

10/10 Excellent

ANGEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent , first time staying at that hotel I will stay next time
Stayed 3 nights in Mar 2024
Response from HOTEL EMPERADOR on 19 Mar 2024
Dear Angel,We are very glad you have stayed at Emperador Hotel.We await your visit.

10/10 Excellent

GRETTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice
Stayed 3 nights in Mar 2024
Response from hotel Emperador on 16 Mar 2024
Dear Gretta, We are pleased to know that you enjoyed your stay here at Hotel Emperador. We look forward to welcoming you soon.Thank you for your opinion.

10/10 Excellent

Cristi, Port Lavaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, excellent location
Stayed 1 night in Mar 2024
Response from hotel Emperador on 15 Mar 2024
Estimada Cristi,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión

10/10 Excellent

MITCHELL, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent.
Stayed 5 nights in Mar 2024
Response from hotel Emperador on 26 Mar 2024
Dear Mitchell,Thank you so much for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here.Hope to welcome here again in a future.Thank you for your opinion.

8/10 Good

Gustavo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, excelente ubicación, el servicio fue correcto.
Stayed 2 nights in Feb 2024
Response from HOTEL EMPERADOR on 15 Mar 2024
Estimado Gustavo,Muchas gracias por haber elegido el Hotel Emperador.Nos complace saber que ha disfrutado de su estancia.

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from HOTEL EMPERADOR on 15 Mar 2024
Dear Liliana,We appreciate you have stayed at Emperador Hotel.we hope you have enjoyed your stay with us.See you soon!!

6/10 Okay

jonathan

Liked: Staff & service
La habitación súper pequeña , del baño sale un olor a cloaca que contamina la habitación , la ubicación del hotel es muy buena , tienes todo cerca y eso es inportante.
Stayed 1 night in Mar 2024
Response from hotel Emperador on 10 Mar 2024
Estimado Jonathan,en primer lugar agradecerle su estancia en el Hotel Emperador. Lamentamos los inconvenientes sufridos. Hemos comunicado a nuestro equipo de mantenimiento la incidencia para evitar que vuelva a suceder.Tomamos nota que en caso de una próxima estancia se le asigne una habitación más grande.Agradecemos su opinión.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2024
Response from hotel Emperador on 9 Mar 2024
Estimado Javier,Muchas gracias por alojarse en el Hotel Emperador. Nos alegra saber que disfrutó su estancia con nosotros. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.,

8/10 Good

celso, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. The staff was great. It would've been great if the walls weren't paper thin. You can hear the neighbors' conversation and slamming doors. The windows were great though as you cannot hear the noise on Gran Via.
Stayed 6 nights in Mar 2024
Response from HOTEL EMPERADOR on 8 Mar 2024
Dear Celso,We appreciate you have stayed at Emperador Hotel.

10/10 Excellent

Karen, oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and the staff are friendly and accommodating The room was well appointed and the bed was really comfortable
Stayed 2 nights in Mar 2024
Response from hotel Emperador on 6 Mar 2024
Dear Karen,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay. It was a pleasure to host you. We are looking forward to welcoming you in a near future.Thank you for opinion.

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place to stay in Madrid. The hotel was great, and we were upgraded to a room with a beautiful view. Everything was very clean and the bed was comfortable. The location can’t be beat if you want to experience the Center and surrounding neighborhoods. We will stay here again!
Stayed 2 nights in Feb 2024
Response from hotel Emperador on 6 Mar 2024
Dear Karla,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay. It was a pleasure to host you. We are looking forward to welcoming you in a near future.Thank you for opinion.

10/10 Excellent

Juan Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente- only bad was the constant sound of police sirens during the night.
Stayed 7 nights in Feb 2024
Response from HOTEL EMPERADOR on 1 Mar 2024
Dear Juan Jose,We appreciate you have stayed at Emperador Hotel.

6/10 Okay

terry

Stayed 1 night in Dec 2023
Response from HOTEL EMPERADOR on 21 Mar 2024
Dear Terry,We appreciate you have stayed at Emperador Hotel.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quality city hotel in a great location by Metro station
Stayed 5 nights in Feb 2024
Response from HOTEL EMPERADOR on 29 Feb 2024
Dear Deborah,We appreciate you have stayed at Emperador Hotel.

10/10 Excellent

Ilieth

Stayed 2 nights in Feb 2024
Response from HOTEL EMPERADOR on 20 Mar 2024
Dear Ilieth,We appreciate your stay at Emperador Hotel

10/10 Excellent

Alen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in Feb 2024
Response from HOTEL EMPERADOR on 27 Feb 2024
Dear Alen,We appreciate you have stayed at Emperador Hotel.

10/10 Excellent

Maria, hawthorne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is in a excellent area, you can walk to most of the restaurants and stars.
Stayed 2 nights in Feb 2024
Response from HOTEL EMPERADOR on 27 Feb 2024
Dear Maria,We are very glad to know you have enjoyed your stay

10/10 Excellent

Jaime

Stayed 1 night in Feb 2024
Response from HOTEL EMPERADOR on 20 Mar 2024
Dear Jaime,Thank you very much for choosing Hotel Emperador.

10/10 Excellent

Eleyvin, Barnhart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very friendly staff
Stayed 1 night in Feb 2024
Response from hotel Emperador on 22 Feb 2024
Estimada Eleyvin,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel. It’s great value for money.
Response from hotel Emperador on 18 Feb 2024
Thank you for your stay here at Hotel Emperador. We are pleased to read that you enjoyed it. Looking forward to welcoming you in a future.Thank you for your opinion.

10/10 Excellent

Rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a comfortable hotel
Stayed 3 nights in Jan 2024
Response from hotel Emperador on 18 Feb 2024
Dear Rina,Thank you for your stay here at Hotel Emperador. We are pleased to read that you enjoyed it. Looking forward to welcoming you in a future.Thank you for your opinion.

8/10 Good

Archan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ok.
Stayed 2 nights in Feb 2024
Response from HOTEL EMPERADOR on 23 Feb 2024
Dear client,We appreciate you have stayed at Emperador Hotel.

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from hotel Emperador on 18 Feb 2024
Estimada Lara,Nos alegra saber que disfrutó su estancia en el hotel Emperador. Esperamos poder darles de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

8/10 Good

Jonah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hotel Emperador is very professional.
Stayed 1 night in Feb 2024
Response from hotel Emperador on 18 Feb 2024
Estimado Jonah,Nos alegra saber que disfrutó su estancia en el hotel Emperador. Esperamos poder darles de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión

10/10 Excellent

EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion para estar en medio de todo. Accesible caninando todo el area.
Stayed 4 nights in Feb 2024
Response from HOTEL EMPERADOR on 16 Feb 2024
Estimado Eduardo,Agradecemos que haya elegido el Hotel Emperador.Nos alegra saber que disfrutó de su estancia.

8/10 Good

cairo

Stayed 2 nights in Feb 2024
Response from HOTEL EMPERADOR on 21 Mar 2024
Dear Cairo,We appreciate your stay at Hotel Emperador.

8/10 Good

Shuyang

Stayed 1 night in Feb 2024
Response from HOTEL EMPERADOR on 21 Mar 2024
Dear Shuyang,Thank you very much for having Hotel Emperador.

10/10 Excellent

maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from hotel Emperador on 16 Feb 2024
Estimada Maria,Nos alegra saber que disfrutó su estancia en el Hotel Emperador y que valore positivamente el trabajo de nuestro staff.Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.

10/10 Excellent

Serap

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from HOTEL EMPERADOR on 21 Mar 2024
Dear Serap,We appreciate that you have chosen the Hotel Emperador, in Madrid.We hope you enjoyed the city as much as the hotel.

10/10 Excellent

Vivienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very central, clean and comfortable. Very friendly staff.
Stayed 2 nights in Feb 2024
Response from HOTEL EMPERADOR on 13 Feb 2024
Dear Viavienne,We are very glad to know you have enjoyed your stay at Emperador Hotel.

10/10 Excellent

Michelle Marie, Vega Baja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything
Stayed 8 nights in Feb 2024
Response from hotel Emperador on 12 Feb 2024
Dear Michelle Marie,We are pleased to find out that you enjoyed your stay here at Hotel Emperador. Hope to welcoming you again in a near future.Thank you for opinion .

6/10 Okay

marlene

Liked: Cleanliness
La propiedad está bien el desayuno simple pero bueno para el precio no se puede pedir mucho .
Stayed 1 night in Feb 2024
Response from hotel Emperador on 9 Feb 2024
Estimada Marlene,Muchas gracias por alojarse en nuestro Hotel. Tomamos nota de su opinión de nuestro desayuno y sentimos que no lo disfrutara plenamente Esperamos poder darle de nuevo la bienvenida en un futuro.

10/10 Excellent

Odalys Valles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, hotel location, accommodations was great. Hotel was spotless, do recommend it try both Lobby and Sky Bars. Staff went above and beyond to make our stay unforgettable. The only regret is that I would not be able to stay there on my next trip because it was fully booked for February, however looking forward to go stay there soon.
Stayed 8 nights in Dec 2023
Response from HOTEL EMPERADOR on 8 Feb 2024
Dear Odalys,Thank you so much for your comment we are very happy to know you liked your stay at Emperador Hotel.See you soon!!

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very luxurious and wonderful stay. Very comfortable bed, accommodating staff. This was a deal for the stay, I felt like I got a deal to stay here as it was such a great place. The breakfast is wonderful.
Stayed 2 nights in Jan 2024
Response from HOTEL EMPERADOR on 8 Feb 2024
Dear Kali,We appreciate you have stayed at Emperador Hotel.It is a pleasure to know our clients have enjoyed their stay.

2/10 Terrible

maria

Stayed 2 nights in Feb 2024
Response from HOTEL EMPERADOR on 20 Mar 2024
Dear Maria,We appreciate you have stayed at Emperador Hotel.We regret to hear that your expectations with our property have not been fulfilled.

10/10 Excellent

Vanesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, very beautiful and well located. When I go back to Madrid I’ll definitely stay here. Staff is great as well.
Stayed 3 nights in Jan 2024
Response from HOTEL EMPERADOR on 6 Feb 2024
Estimada Vanesa,Agradecemos que haya elegido el Hotel Emperador.Muchas gracias por elegirnos.

6/10 Okay

Adrian De Silva

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unable to get sleep due to ongoin conversation next door which could be heard in our room.
Stayed 3 nights in Jan 2024
Response from hotel Emperador on 3 Feb 2024
Estimado Adrián,Muchas gracias por elegir el Hotel Emperador. sentimos los inconvenientes que tuvo. Hemos tomado nota para que el problema no vuelva a ocurrir.Esperamos darle de nuevo la bienvenida en un futuro próximo.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent location, and courteous staff.
Stayed 2 nights in Jan 2024
Response from hotel Emperador on 3 Feb 2024
Dear Peter,We are pleased to read that you enjoyed your stay . Looking forward to welcoming you again. Thank you so much for your feedback

10/10 Excellent

Denzil

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from hotel Emperador on 1 Feb 2024
Estimado Denzil,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro.Muchas gracias por su opinión.

10/10 Excellent

Andre C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, in a good central location.
Stayed 1 night in Jan 2024
Response from HOTEL EMPERADOR on 25 Jan 2024
Dear Andre,We appreciate your stay at Hotel Emperador.

8/10 Good

Claudia, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is perfect. You can walk to everything.
Stayed 3 nights in Jan 2024
Response from HOTEL EMPERADOR on 25 Jan 2024
Dear Cludia,Thank you for staying with us.

10/10 Excellent

Roberto

Stayed 2 nights in Jan 2024
Response from hotel Emperador on 12 Feb 2024
Estimado Roberto,Nos alegra saber que disfrutó su estancia en el Hotel Emperador.Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por elegirnos

10/10 Excellent

Thomas, Ajax

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located in the middle of everything the Metro was practically outside the door and there is n issues hailing a cab 24/7. They have a beautiful rooftop bar with an amazing of Madrid, you can see the Royal Palace lit up at night. The rooms and bed were very comfortable. I highly recommended staying at this hotel
Stayed 5 nights in Jan 2024
Response from hotel Emperador on 20 Jan 2024
Estimado Thomas,Gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Esperamos poder darle de nuevo la bienvenida en un futuro.Muchas gracias por su opinión.

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
es muy buen hotel
Stayed 11 nights in Dec 2023
Response from hotel Emperador on 15 Jan 2024
Estimada Ana,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HOTEL EMPERADOR on 25 Jan 2024
Estimado David,Agradecemos que haya elegido el Hotel Emperador.

8/10 Good

Yamile, Cape Coral

Stayed 4 nights in Jan 2024
Response from hotel Emperador on 15 Jan 2024
Estimada Yamile,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 Excellent

Gabiel, Toa Alta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo más que me gustó fue el trato que me brindaron y la habitación ya que tenía una vista espectacular.
Stayed 16 nights in Dec 2023
Response from hotel Emperador on 12 Jan 2024
Estimado Gabiel,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Para todo el equipo es un orgullo poder dar el mejor servicio y que nuestros clientes nos lo reconozcan. Confiamos en poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión