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Reviews of Hotel Claridge Madrid

4 out of 5
Hotel Claridge Madrid
Pza. Conde de Casal, 6, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 661 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 33 out of 1002 reviews" "
Rating 4 - Poor. 7 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good
Stayed 4 nights in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DIEGO on 13 Apr 2024
Muchas gracias por su valoración. Apreciamos mucho su opinión. Esperamos volver a darle la bienvenida de nuevo muy pronto. Gracias

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff.
Stayed 4 nights in Apr 2024
Response from Najib on 8 Apr 2024
.Dear customer,We are very happy about his excellent evaluation, and I pass it on to the whole team. His opinion is very important to us so that we can grow in our future expectations.If he needs anything we are happy to assist him.Best regards. Najib

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Belén on 4 Apr 2024
Estimado cliente, Muchísimas gracias por la confianza depositada en nosotros, nos alegra saber cómo menciona en su valoración que ha disfrutado de su estancia, le agradecemos su gratificante valoración hacia nuestros compañeros de Recepción. Nuestro objetivo principal es que los clientes se vayan contentos con nuestros servicios. Esperamos recibirle de nuevo muy pronto por el hotel. Reciba un cariñoso saludo de todo el equipo. Un saludo

10/10 Excellent

FRANCISCO ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and nice
Stayed 2 nights in Mar 2024
Response from Begoña. Reservations Department on 31 Mar 2024
Thank you very much for your review! We are delighted that, overall, you enjoyed a pleasant stay. We hope to welcome you again very soon.Begoña. Reservations Department

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay, I found the hotel to be very clean and the staff were very friendly. there are very good public transport links nearby. The room was clean and the beds were very comfortable, happy to recommend it and will be staying there again when I visit Madrid.
Stayed 2 nights in Mar 2024
Response from Najib on 27 Mar 2024
Dear Roger,We are very happy about his excellent evaluation, and I pass it on to the whole team. His opinion is very important to us so that we can grow in our future expectations.If he needs anything we are happy to assist him.Best regards.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Mar 2024
Response from DIEGO on 25 Mar 2024
¡Muchas gracias por su valoración! Nos alegra que haya disfrutado la experiencia. Deseamos volver a recibirle muy pronto. Gracias

10/10 Excellent

Joao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really amazinf for a longer stay, has great staff as well as excellent access to públic transport to both city center, train stations and airport
Stayed 5 nights in Mar 2024
Response from Eva on 13 Mar 2024
Dear guest,Thank you very much for the trust placed in us, we are happy to know how you mention in your review that you enjoyed your stay and our location, we appreciate your gratifying review of our colleagues. Our main objective is that clients leave happy with our services.We hope to welcome you back to the hotel very soon. Receive a warm greeting from the entire team.Eva. Booking department

8/10 Good

Rose

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
i had a issue with my bed the first night, i got no sleep at all, the bed kept rolling away everytime i move on it so i had to sit up most of the night..i called at about 10:30pm and it was fixed sometimes about 12:pm the next day after we went out to tour..i thought they would reimburse me even half of the night for my inconvenience but it didnt happened...they acted as if it was no big deal.i was shocked And everytime we showered we have to bend down and dried up the water from the shower because the shower dont have a full door, i tried to make the most of it because i didnt want these to ruin my vacation....
Stayed 3 nights in Mar 2024
Response from DIEGO on 8 Mar 2024
Dear Rose, thank you very much for sending us your evaluation of your stay. We apologize for the inconvenience that has made the experience partially satisfactory. We take note of his words, which will surely help us improve our services in the future. We hope to welcome you again. Thank you so much. Receive greetings from the entire team. Diego

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel, everything went smooth form checking and out, very friendly staff , hotel is well located , right across from train station, super close to parque del retiro , a bit far from playa mayor and surrounding but still walkable , very nice and quiet area, good shopping and restaurant near by, definitely recommend this hotel if staying away from city center but close enough to walk , overall great stay!
Stayed 2 nights in Feb 2024
Response from Eva on 13 Mar 2024
Dear guest,Thank you very much for the trust placed in us, we are happy to know how you mention in your review that you enjoyed your stay and our location, we appreciate your gratifying review of our colleagues. Our main objective is that clients leave happy with our services.We hope to welcome you back to the hotel very soon. Receive a warm greeting from the entire team.Eva. Booking department

8/10 Good

Zhaoyi, Beijing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient transportation and walkable to Retiro park. Staff is friendly and helpful. Breakfast is great with many options including Churros. Not so many dining options nearby.
Stayed 3 nights in Feb 2024
Response from Raúl on 23 Feb 2024
Dear CustomerThank you very much for choosing us to stay in Madrid and, also, for sending us this evaluation of your stay.We are very happy to see such positive comments. All evaluations and points of view are taken into account and always help us improve.We hope to see you here again.In the meantime, we send you greetings from the entire team,

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, centric hotel. Comfortable beds. Right next to metro stop.
Response from Laura on 15 Feb 2024
Thank you so much for rating your stay. Your opinion is very important for us, and help us to improve.We’re glad to check your experience was good, and thank you for your kindly words.

10/10 Excellent

Rosalinda, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!
Stayed 2 nights in Jan 2024
Response from DIEGO on 22 Jan 2024
Thank you so much for rating your visit! We're glad to read the kindly words you dedicate to the staff. It's a pleasure to check your stay was excellent. We hope to welcome you again very soon. Thank you, best regards

10/10 Excellent

Juan, Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Eva on 19 Jan 2024
Estimado cliente., Muchísimas gracias por la confianza depositada en nosotros, nos alegra saber cómo menciona en su valoración que ha disfrutado de su estancia. Nuestro objetivo principal es que los clientes se vayan contentos con nuestros servicios. Esperamos recibirle de nuevo muy pronto por el hotel. Reciba un cariñoso saludo de todo el equipo. Eva. Departamento de Reservas

10/10 Excellent

Brett

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Raúl on 19 Jan 2024
First of all we would like to thank you for sharing your evaluation of your visit, as your opinion helps us to continue improving.Best regards from all the staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable experience and location. Nice option for vacation time.
Stayed 1 night in Jan 2024
Response from Raúl on 16 Jan 2024
First of all we would like to thank you for sharing your evaluation of your visit, as your opinion helps us to continue improving.Best regards from all the staff

10/10 Excellent

Nitza, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th or 5th time at this Hotel. It is excellent! Comfortable rooms, nice facilities, near the Atocha Station and close to a taxi stand! We will return!
Stayed 3 nights in Jan 2024
Response from DIEGO on 14 Jan 2024
Thank you so much for rating your visit! We're glad your experience was excellent one more time. we hope to welcome you again very soon. Best regards from the hole staff. Thank you

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eva on 10 Jan 2024
Estimado cliente, Muchísimas gracias por la confianza depositada en nosotros, nos alegra saber cómo menciona en su valoración que ha disfrutado de su estancia. Nuestro objetivo principal es que los clientes se vayan contentos con nuestros servicios. Esperamos recibirle de nuevo muy pronto por el hotel. Reciba un cariñoso saludo de todo el equipo. Eva. Departamento de Reservas

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023
Response from Eva on 10 Jan 2024
Dear Customer,Thank you very much for the trust placed in us, we are happy to know how you mentioned in your review that you enjoyed your stay. Our main objective is that clients leave happy with our services.We hope to welcome you back to the hotel very soon. Receive a warm greeting from the entire team.Eva. Booking department

8/10 Good

Masami, Dublin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ridiberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claridge Madrid
Good location and facilities. Close to the action but not too noisy.
Stayed 2 nights in Dec 2023
Response from Eva on 4 Jan 2024
Dear guest,We are very happy about his excellent evaluation, and I pass it on to the whole team. His opinion is very important to us so that we can grow in our future expectations.If he needs anything we are happy to assist him.Best regards.Eva

10/10 Excellent

ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and accommodating, we arrived 3 hours earlier and room were ready for us in 5 minutes without additional charge.
Stayed 1 night in Dec 2023
Response from Raúl on 19 Jan 2024
Thank you so much for rating your visit! We're glad your experience was excellent one more time. we hope to welcome you again very soon. Best regards from the hole staff. Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alejandro Martínez on 22 Dec 2023
Dear guest,Thanks you for your response, we are glad that your experience at our Hotel was very positive, our labor is to be in a continuous improvement to offer the best service to the customers.We hope to see you again.Thank you very much and regards.

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and good staff at front desk.
Stayed 1 night in Nov 2023
Response from DIEGO on 1 Dec 2023
Dear Syed, thank you so much for rating your stay. We are glad your experience was good, and it is a pride reading your kindly words. We hope to see you soon again. Thank you

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DIEGO on 1 Dec 2023
Estimado Werner, muchas gracias por valorar su visita a Hotel Claridge. Es un orgullo comprobar que su experiencia resultó satisfactoria y cumplió con las expectativas. Esperamos darle la bienvenida de nuevo muy pronto. Muchas gracias

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how clean and safe the hotel was. It was also right next to the metro, bus stops, and taxi hub.
Stayed 2 nights in Nov 2023
Response from Sergio on 24 Nov 2023
Dear customer, Thank you very much for the trust placed in us, we are glad to know how you mention in your evaluation that you enjoyed your stay and location. Our main goal is that customers leave happy with our services. Receive an affectionate greeting from the entire team. Warm regards.

10/10 Excellent

Mary, TUCSON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful hotel staff. Nice room, convenient location, and well priced.
Stayed 1 night in Nov 2023
Response from Sergio on 22 Nov 2023
Dear costumer, Thank you very much for your excellent evaluation. We are very happy that our clients are satisfied and have enjoyed our facilities. Our main objective is that clients leave happy with our services. We hope to welcome you back to the hotel very soon. Receive a warm greeting from the entire team. Warm regards.

10/10 Excellent

Dipak

Stayed 2 nights in Nov 2023
Response from Alejandro on 7 Nov 2023
Dear guest,Thanks you for your response, we are glad that your experience at our Hotel was very positive, our labor is to be in a continuous improvement to offer the best service to the customers.We hope to see you again.Thank you very much and regards.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alejandro on 26 Oct 2023
Dear guest,Thank you for your response, we try to improve every day and offer the best service to our clients.Hope to see you soon.Best regards

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Eva on 25 Oct 2023
Dear guest,We are very happy about his excellent evaluation, and I pass it on to the whole team. His opinion is very important to us so that we can grow in our future expectations.If he needs anything we are happy to assist him.Best regards.Eva

2/10 Terrible

Zach

Stayed 1 night in Oct 2023
Response from DIEGO on 12 Nov 2023
Estimado huésped, gracias por valorar su estancia en Hotel Claridge. Lamentamos que la experiencia no haya sido de su agrado. Esperamos que nos vuelva a dar una nueva oportunidad. Gracias. Un saludo. Diego

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Diego on 18 Oct 2023
¡Muchas gracias por su valoración! Estamos encantados de que haya disfrutado su estancia. Esperamos volver a darle la bienvenida muy pronto. Reciba un afectuoso saludo de todo el equipo. Gracias. Diego

8/10 Good

Sanford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large rooms
Stayed 4 nights in Oct 2023
Response from Raúl on 17 Oct 2023
Thank you very much for your excellent evaluation, your opinion is very important to continue advancing in the future.Best regards from the entire team.Kind regards

6/10 Okay

ALIE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable beds but everything else is great
The beds were SO uncomfortable. I hardly slept the three nights we stayed. Which is disappointing because everything else about this hotel is excellent- very clean, great service, and very convenient bar/café downstairs. I would consider staying here again if they changed the mattress
Stayed 3 nights in Oct 2023
Response from Laura 😊 on 14 Oct 2023
Good afternoonThank you very much for the nice words you have dedicated to us.We hope that on your next visit you can enjoy the new mattresses that we are changing

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Alejandro on 14 Oct 2023
Dear Guest,Thanks you for your response, we are glad that your experience at our Hotel was very positive, our labor is to be in a continuous improvement to offer the best service to the customers.We hope to see you again.Thank you very much and regards.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff spoke English and very helpful.
Stayed 2 nights in Oct 2023
Response from Eva on 12 Oct 2023
Dear guest,We are very happy about his excellent evaluation, and I pass it on to the whole team. His opinion is very important to us so that we can grow in our future expectations.If he needs anything we are happy to assist him.Best regards.Eva

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This was a very pleasant stay in a nice hotel! The blackout curtains were fantastic! There was some construction noise, but with white noise machine, no problem. Friendly and helpful staff! Restaurant where you can sit in covered area on the street! AC was amazing! Bus stop and metro right there!
Stayed 1 night in Oct 2023
Response from Laura on 11 Oct 2023
Good afternoonThank you for all your beautiful words, we are very glad that you have enjoyed your stay.Hoping to see you again very soon!!Best regards from th Hotel Claridge staff

10/10 Excellent

Ruth

Stayed 2 nights in Oct 2023
Response from Laura 😊 on 31 Oct 2023
Buenos díasQueríamos agradecerles su valoración, estamos muy contentos de que hayan disfrutado de su estancia y estamos deseando volver a verles muy pronto.Un saludo de parte de todo el equipo del Hotel Claridge.Laura

6/10 Okay

Olga, Jamestown

Travelled with family
Liked: Cleanliness, staff & service
The front desk very friendly…At nite, they turn off the air conditioner… we was sweating…. We spoke the front desk and they turn on the air condition. Bad experience.
Stayed 1 night in Oct 2023
Response from Diego on 10 Oct 2023
Dear Olga,Thank you for rating your visit, your opinion is very important to help us to improve. We are sorry for the bad experience you had with the air conditioning in your room, but we would like to inform you that, unless requested, we never turn the air conditioning on or off in an occupied room...In any case, we will check that there is no fault in our air conditioning system that could have caused the stoppage in this case. We apologize for that. We hope to see you soon again. Thank you so much. Best regards. Diego

10/10 Excellent

Paloma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eva on 9 Oct 2023
Estimado cliente, Muchísimas gracias por la confianza depositada en nosotros, nos alegra saber cómo menciona en su valoración que ha disfrutado de su estancia. Nuestro objetivo principal es que los clientes se vayan contentos con nuestros servicios. Esperamos recibirle de nuevo muy pronto por el hotel. Reciba un cariñoso saludo de todo el equipo. Eva. Departamento de Reservas

2/10 Terrible

VALERIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude, rooms are small and noisy, would not recommend
Stayed 2 nights in Oct 2023
Response from EVA on 6 Oct 2023
Dear guest,We are sorry that your stay and our staff were not to your liking. We appreciate your opinion as it helps us improve every day.Receive a cordial greeting. Eva. Reception desk

10/10 Excellent

Rosa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and supportive, good communication and service
Stayed 1 night in Sep 2023
Response from RAUL on 3 Oct 2023
We are very happy for you opinion it will to pass te to the rest the staff.Thanks very muchBest regards

8/10 Good

Wenchyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RAUL on 3 Oct 2023
We are very happy for your opinion it wil pass to the rest the staff.Thanks very muchBest regards

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Claridge is a nice hotel with helpful staff. Our room was spacious and clean. The shower was particularly nice after a long day of sightseeing. My only complaint is that the mattress was too firm. The hotel is about a 45 min walk to Madrid's main tourist attractions but it is on to two bus lines that can get you to the sites in 15 min.
Response from Diego on 2 Oct 2023
Dear Gary, thank you so much for rating your stay. Your opinion help us to improve, so it's very important for us. We are glad your stay was good, but we are unhappy because the mattress was not to your liking, and we apologize for that. We hope to see you soon again. Thank you from all the staff. All the best. Diego

10/10 Excellent

Wenchyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alejandro on 28 Sept 2023
Estimado cliente, Muchísimas gracias por la confianza depositada en nosotros, nos alegra saber cómo menciona en su valoración que ha disfrutado de su estancia. Nuestro objetivo principal es que los clientes se vayan contentos con nuestros servicios. Reciba un saludo de todo el equipo.

10/10 Excellent

Alberto, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property centrally located
Stayed 3 nights in Sep 2023
Response from Alejandro on 27 Sept 2023
Dear Customer, Thank you very much for choosing us to stay in Madrid and, also, for sending us this evaluation of your stay. We are very happy to see the positive comment about the loction and to know that you enjoyed your stay. All evaluations and points of view are taken into account and always help us improve. For all these reasons, we hope to be able to count on your presence again soon. Greetings from the entire team.

10/10 Excellent

ezequiel

Stayed 2 nights in Sep 2023
Response from Alejandro on 10 Oct 2023
Dear Guest,Thanks you for your response, we are glad that your experience at our Hotel was very positive, our labor is to be in a continuous improvement to offer the best service to the customers.We hope to see you again.Thank you very much and regards.

10/10 Excellent

Stacey

Stayed 1 night in Sep 2023
Response from Diego on 19 Sept 2023
Thank you so much for rating your stay. Your opinion is very important to help us to improve. We hope see you soon again. Best regards from the entire team of Hotel Claridge

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated the kind helpful staff.
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Dear guest,We are very happy about his excellent evaluation, and I pass it on to the whole team. His opinion is very important to us so that we can grow in our future expectations.If he needs anything we are happy to assist him.Best regards. Eva

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place.
Stayed 5 nights in Aug 2023
Response from Oscar on 10 Sept 2023
Thank you very much for your evaluation. We greatly appreciate your opinions and I will pass it on to the rest of the team.Greetings