Dear NapoleonThank you for your great comments. We always strive to give a great service, and this proves that we are doing it correctly.Thank you

Dear Francis,Thank you for your great comments.All the staff takes pride on a job well done, and we are glad to see that they are managing it. It is in the centre of Madrid, and as important in a silent street.Hope to welcome you again soon

Dear Grerory,As you well mentioned, the hotel is well located. All our staff is profesional and does a great job cleaning and desinfecting, as helping you as they can. Sorry if due to a confusion the receptionist got distracted.

Dear Randal.Glad to see our location (centre of Madrid} was ideal for you. At a walking distance of all important places,

Dear Roberto: We thank you very much for the description of your experience in our hotel. Your feedback about cleanliness, room and treatment is the best incentive, not only for the management,but also for the hotel staff. Our most important purpose is to make of your stay an unforgettable experience. We hope to welcome you again in your next visit to madrid. Thank you for choosing Cason del Tormes Hotel.

Dear Delyth,We really appreciate your good evaluation that shows our great effort is being rewarded. Not only we are well located for shopping but also for musical events, theatre, tourist attractions and lots of bars and restaurants to enjoy the Spanish way of life.

Dear JamalThank you for taking time to evaluate our hotel.We really appreciate your good evaluation that shows our great effort is being rewarded.

Dear Nina,We apretiate the great comments. We will continue doing the great service and improve our hotel so your next visit, you will feel even better,

Dear Masood,Thank you for taking time to evaluate us.Sorry to see that your experience wasn’t good.Please feel free to canting us in private to improve.

Esa ! supongo que será que el hotel le ha dejado sin palabras.No me extraña, ya que el trato de nuestros empleados es excepcional.

Estimada Lauren,Lamentamos que su estancia no fuera satisfactoria.Por favor coméntenos como podemos hacer para que su próxima estancia sea memorable.

Dear Jeffrey,We are disappointed to see that you didn’t experience the warm welcome we are used to give to all our clients. This is something we put great effort into. Regarding the cleanliness, we have invested in the latest ecofriendly ways to clean and disinfect all the rooms. In some cases, it might look like an object is not clean, but that is the look of it. We invite you to touch it and you will see that it is spotless clean. Nonetheless we take your comment in account and will make sure your next experience in our hotel will be better.

Dear Ceaa,Thank you for taking time to comment about our hotel.Our location is a privileged one, and it is not the only good thing. Our rooms are big and comfortable, and the breakfast is a great way to begin the day.

Dear Mike,We are a 3* hotel, but the quality is a 4*, and the service like a 5*.Compared to the hotels nearby, we are not that expensive.

Dear Sonia,This is a non-smoking hotel, and we care about cleaning it deeply to remove any bad odour that might have from previous hosts.We understand that you might be too sensitive, so we gladly changed you to another room to make you feel more at easy. We always do all it is in our hands to make your stay as good as possible.

Dear Hares,Being in the centre of the old Madrid has the inconvenience of old narrow roads, but that has it's great point. No traffic, therefore a silent night, and you can go everywere in a walking distance. Great for the environment and your pocket.

Estimado Fabio,Nos llena de orgullo ver que su estancia con nosotros ha sido de lo mejor.Esperamos volver a verle pronto.

Estimada Teresita,Muchas gracias por tomar su tiempo en valorarnos tan bien. Ello nos da energias para seguir haciendo nuestro trabajo y darle el servicio que se merece.

Estimado cliente,Gracias por valorarnos. Nos apena que no llegaramos a unfrecerle un servicio 10. Esperamos que en su proxima visita podamos remediarlo.

Dear client: We thank you very much for the description of your experience in our hotel. Your feedback about cleanliness, room and treatment is the best incentive, not only for the management, but also for the hotel staff. Our most important purpose is to make of your stay an unforgettable experience. We hope to welcome you again in your next visit to madrid. Thank you for choosing Cason del Tormes Hotel. Sincerely. Antonio Rodriguez. Manager.