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Reviews of Hostal Esmeralda

2 out of 5
Hostal Esmeralda
Calle de la Victoria 1, 2° piso, Madrid, Community of Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 167 reviews" "
Rating 8 - Good. 66 out of 167 reviews" "
Rating 6 - Okay. 24 out of 167 reviews" "
Rating 4 - Poor. 9 out of 167 reviews" "
Rating 2 - Terrible. 5 out of 167 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible a la estación Sol, cerca de todo
Stayed 9 nights in Feb 2024

10/10 Excellent

Darlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful,answered our questions day or night,giving information on transportation,and what to do to be safe,we will stay there again in the future.
Stayed 5 nights in Feb 2024

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early December Stay is Esmeralda
It's a very centrally located hostal, the staff is very helpful, and the front desk is manned 24 hours a day. The main downside is the bar below because it can be a tad noisy until the wee hours of the morning. The internet was at times unreliable although they gave me access to another network.
Stayed 5 nights in Dec 2023

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice if you want to be in the center of Madrid.
Stayed 4 nights in Nov 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hostel
Very friendly staff. Small but clean and comfortable room with everything I needed in a great location near Sol.
Stayed 3 nights in Sep 2023

10/10 Excellent

Pär

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hostal Esmeralda on 30 Jul 2023
muchas gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Hostal Esmeralda on 30 Jul 2023
muchas gracias

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were great with a smile and a very nice treatment. Perfectly located will do it again
Stayed 3 nights in Oct 2022
Response from Hostal Esmeralda on 30 Jul 2023
muchas gracias

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendado!!
Increible mi paso por el Hostal Esmeralda, viajé con mi madre y todo perfecto, la limpieza, el servicio excelente y siempre había alguien por cualquier cosa. Mercedes y Enrique grandes personas. Lo recomiendo 100%
Stayed 3 nights in Jun 2022
Response from . on 11 Aug 2022
muchisimas gracias, es un placer tener guespedes como ustedes. Un Saludo

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, just a block from Puerta de Sol. Easy to walk and move around with great restaurants all around.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente ubicacion
Stayed 3 nights in Aug 2021
Response from Hostal Esmeralda on 30 Jul 2023
muchas gracias

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020
Response from Pedro on 26 Feb 2020
Thank you very much for your evaluation.

6/10 Okay

Tom

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, run-down, central location, but noisy
Check in people were not courteous, at least the older woman was not. Then later, when I walked out of my room into a smokey hall, I said I thought it was non-smoking here? She said yes and pointed to a no-fumar sign on the wall. I said I smelled smoke, she said she didn't and again pointed to the wall. Like, "since there's a sign here, there's just no way there could be a smell of smoke." Turns out, she was a smoker, so of course she couldn't smell it. Sigh. The place is old and run-down. No security, the hotel says there's a safe in the room, but it doesn't say it's a safe you have to pay a euro each time you use it. PLUS, it's mounted to a thin wood shelf that is tacked-on with finishing nails that have all come loose, so when you pull open the safe door, the whole shelf slides out. Someone can just grab the shelf or safe and walk off with it all. Silly. And deceptive to advertise an in-room safe as if it's an amenity, then turn around and charge you for it. And it's not "safe" as a safe anyway since anyone can just carry the whole safe off with the flimsy shelf it's mounted to. Bed was firm and I liked that. Place is old and noisy, sound from TV's in other rooms, people talking, etc. Not a place I'd ever stay again. I'd opt for a tent in the woods...
Stayed 1 night in Dec 2019

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Maribel, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great location I will return Thank you
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location........................................ .
Stayed 1 night in Jun 2019
Response from Pedro on 4 Jul 2019
Thanks!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Melissa, Los Angeles , us

Liked: Cleanliness, staff & service, amenities
If you’re looking for a budget hotel to stay on your own, it’s Hostal Esmeralda. Buzzed entry. Clean hotel, building is old but it has its charm. It has a small bathtub and if you have a city view be prepared to hear music from surrounding bars and clubs.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid
The hosts were kind and helpful. The location was amazing. We were on the street side and it was very loud during the weekend. We enjoyed our stay.
Stayed 5 nights in Jul 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate for one night
Single room had a double bed which cramped the room. No hotpot like Hostel San Soles had. Still, a decent place and close to everything.
Stayed 1 night in Jan 2018

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for the price.
Very good place, best situation, Rosa, her husband and the staff make you feel like home. Laundry and ironing are the best and very affordable. We will back.
Stayed 7 nights in Oct 2017

8/10 Good

Carmelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

Janick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price
Great value for the price. Location is prime. 2min from metro station and train station. Great customer service and very helpful especially the lady. Not super noisy. I would go back to that hotel.

2/10 Terrible

charlie

Disliked: Staff & service, property conditions & facilities, room comfort
DUMP!!!
This place was an absolute dump. There are so many better places for a couple of bucks more. You are not allowed to take your key when you leave. You have to leave it at the front desk. The workers don't speak a word of English. You have to be buzzed up every time you enter. The air conditioning units smelled like old mildew. I will give them credit that it was near the city center. The rooms are the size of a small box. You have to pay 1 euro to use the safe (what is that about?). the key didn't even work. Mind you, this all happened to us in the first 15 minutes of checking in. My wife and I immediately left and found a much better hotel Stay at the the Vincii 66 Grand Via. It was a few bucks more night but it was truly a 4 star hotel. What an absolute disgrace this hostal esmeralda is. Anyone who raves about this place must live like animals at home. We never say at hostels by the way. A friend recommended it so we booked it on location. The place was a filthhole and the walls looked like they were eroding.

6/10 Okay

Maria, Prague

Very central location
I only stayed one night and it was ok, the location is very good if you want to have a base to explore the city center. I recommend this hotel for people who would like to experience Madrid's night life as well, otherwise it's pretty impossible to sleep (at least during the weekend) due to the background noise of the people who are partying everywhere on that street.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very good service.
Excellent location and very good service. Staff was always helpful. Room was clean. Beds were comfortable. We had balcony facing the street. Nice view. We enjoyed our stay, and if ever going back to Madrid I definitely will stay in Esmiralda.

8/10 Good

teresa, beaverton,Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location
Loved the helpful and friendly staff. Location was great but a little noisy because of the bars and restaurants. Would stay again but maybe ask for a room not on the street.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bonbon, Brooklyn. New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Pictures can be so deceiving. I was terribly disappointed with receptionists rude to my daughter, apparently you better know to say....."room 205"...when you ring to be allowed back in. Oh yeah you have to leave your key each time you leave. the hot water was turned off and there were shouting in the hall from the guests and the male receptionist. I do believe in the saying....you get what you pay for........

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Plaza del Sol
This hitel is wonderfully located. The ensuite rooms are clean and very well maintained. Staff members are always helpful. Being English in a Spanish speaking famiky hotel did mean we were unable to enjoy the relaxed conversation that is sometimes helpful to a traveller - where to go, what is recommended etc. Our room was relatively small by our standards - little space around the bed - which was very comfy. The bathroom worked! Hot water, flushing toilets - no hassles. Being so close to the Plaza del Sol meant a lot of noise til about 6am. The double glazing helps - kept the windows closed. Two lovely balconies but too noisy to open the windows. Our lack of Spanish meant we were unable to request a quiet room. Overall well located to everything - but ask for a quiet room!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Explore Madrid by foot
Excellent location to explore Madrid by foot. You can reach most of the attractions from that place just walking for 10 - 30 minutes. It is good value for the money. It is not a quiet street at night if the quietness is your priority.

6/10 Okay

TABear, Vancouver Canada

Liked: Staff & service
Disliked: Room comfort
One block from Puerta del Sol
Location was great, close to many bars, restaurants & shopping, room was overpriced for quality of facilities... tiny room, no room to turn around in bathroom etc. We stayed in a similar but much nicer Hostal nearby on C. Fuencarral for 15% less the previous week. My advice is to look elsewhere.

6/10 Okay

RMS, Houston, TX

Disliked: Room comfort
Not bad, but not great.
When I was searching for hotels, I wanted a hotel that was cheap and in central Madrid. With this hotel, I got that. It was a great price and literally at "kilometer 0" right in the center of Madrid. What I didn't expect was that the hostal would be rather uncomfortable - small, which I expected - but the towels were bricks. Literally - it was painful to dry my body off and impossible to use as a face towel. Also, beware that you will be required to leave your room key at the front desk when you're not in the room - and it's possible that even though the reception desk is technically open 24/7, its likely nobody will be there. And if they are there, they probably won't be able to speak any English. My husband and I had to even search for a map before going out to the city. On the flipside, if you want to be near clubs and bars, this is it. You could hear street noise most of the night - until about 6am or so. That wasn't so bad, but you could also smell the cigarette smoke coming through the windows - being pregnant, that annoyed me a bit. The city tour bus also drops very very close, which was really convenient and there were plenty of shops and restaurants to choose from very close by. I'd recommend this hostal only if you understand what you're getting yourself into and are prepared with your own towels and pillows (they only provide one for an entire double bed!)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location!
being in the heart of the city. It was extremely convenient to travel to all places. metro is just 5 mins walk. lots of restaurants near by. although the staff there didnt speak much english, they were very friendly and helpful.

8/10 Good

Stefano, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent quality/price ratio
I was surprised to get basically a hotel room for the price of a bed in a hostel dorm: all the basic comforts of a hotel are included, and the personnel is very kind and helpful. The only difference with a hotel is that the reception is at the second floor. A no frills nor flashy place right in the center. Strongly advice.

8/10 Good

Mat, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Just next to Sol. Friendly staff and good WiFi. Would stay again.

10/10 Excellent

rb89, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great location, great wifi
Great location in Puerta del Sol - easy to walk to most of the city's attractions. The room and bathroom were small but modernized and clean. The policy of having to leave your key behind and then buzz in to get access to the building was inconvenient at times, but never a problem. Overall it was great for our purpose.

6/10 Okay

Earlene Laguna, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Decent room, but very noisy location!
The hotel was convenient to just about everything, with restaurants on every corner, as well as bars and pastry shops. The only real problem was the noise. This can partly be due to the surrounding establishments, not so much the hotel itself. However, it wasn't sound proofed, which didn't help. All in all, a decent place to stay, but don't expect much sleep.

8/10 Good

Visitor, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and good place to stay
Everything about this hotel is good except it is very noisy in the rooms facing the town centre. I would definitely stay there again under the condition to get a room not facing the main street.

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities
Personale disponibile e sempre sorridente. La camera era pulita, unica pecca forse è la scarsa isolazione. Nel complesso 5/5.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ariadna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me pareció súper bien, el lugar era acogedor y limpio además de que el personal increíble
Stayed 2 nights in Jan 2024

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Lucero

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo alquile para mí tía y se fue encantada me dijo que el trato fue excelente y que la habitación estaba súper bien solo se quedó una noche porque estaba de paso pero me dijo que había quedado más que satisfecha y me recalcó que el trato del chico que la atendió fue excelente que era muy amable, así que solo decir que muchas gracias y que lo recomiendo 😊
Stayed 1 night in Aug 2023

10/10 Excellent

Aide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La zona es bastante turistica, te permite conocer gran parte de madrid. Me volveria a hospedar
Stayed 3 nights in Jun 2023
Response from Hostal Esmeralda on 30 Jul 2023
muchas gracias

10/10 Excellent

Norelys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nos quedamos solo una noche. Todo muy bien y la ubicación inmejorable. La habitación un poco pequeña si llevan maletas
Stayed 1 night in Jun 2023
Response from Hostal Esmeralda on 30 Jul 2023
muchas gracias

8/10 Good

Jorge

Stayed 4 nights in May 2023
Response from Hostal Esmeralda on 30 Jul 2023
muchas gracias