Ratings based on 618 Verified Reviews

3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Swindon, UK

Good central location

Posted 21-Feb-2017
Had an enjoyable 4 night stay in a family room. Good breakfast with range of choices, modern large room. Ate in the Bistro one night and that was quite reasonable. Only negative was the room was quite warm and difficult to cool as no aircon. In the end engineer kindly unlocked window.
Comment from Hotel Management
21-Feb-2017 by Customer Care - Celia, Hotel Management
Dear Matthew, Thank you for sharing your experience at the Courtyard Madrid Princesa. We are happy to know you enjoyed your stay. Please accept our apology for the aircon issue. We have shared your comments with the appropriate team to improve. Awaiting the pleasure of welcome you back soon, Best regards, Customer Care Courtyard by Marriott Madrid Princesa
4out of 5
Recommended
for Everyone
by A verified traveller from México

Hotel muy bien ubicado y con un personal increible

Posted 21-Feb-2017
Pros: El servicio al cliente
Cons: Modernizar un poco las habitaciones
El servicio al clientedentro del hotel es excepcional, la gente muy amable y te solucionan cualquier problema. El hotel está en una zona muy bien ubicada y tranquila, a tan solo 15 minutos caminando de la Gran Via.
2out of 5
by A verified traveller from orange county CA

Terrible standard room.

Posted 19-Feb-2017
Standard room is completely outdated. Heater was not working even after maintenance man tried to fix it.
Comment from Hotel Management
21-Feb-2017 by Customer Care - Celia, Hotel Management
Dear bob, Thank you for taking the time to share your recent experience at the Courtyard Madrid Princesa. We are very sorry our current standard rooms (Comfort rooms) were not what you had anticipated. We are undergoing a major renovation of our guestrooms, and we can offer now 170 "new" rooms, our Premium Rooms, sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you. Although we fell short of meeting your expectations during your past stay, we hope you will consider Courtyard Madrid Princesa on your next visit to Madrid so that we can provide you with a "Premium" experience. Best regards, Customer Care Courtyard by Marriott Madrid Princesa
4out of 5
by A verified traveller from noirmoutier

Hôtel bien mais

Posted 14-Feb-2017
Cet hôtel est bien situé, avec du personnel sympas a l accueil et encore plus au bar+++. Par contre aucune information dans les chambres sur quoi faire dans l hôtel, chambre un peut vieillotte . Et mon tel a disparu . Autrement sympas
Comment from Hotel Management
18-Feb-2017 by Customer Care - Celia, Hotel Management
Merci pour votre retour, nous apportons une grande importance aux commentaires de nos clients et nous vous remercions d’avoir pris le temps de partager les vôtres. Bien a vous Customer Care Courtyard by Marriott Madrid Princesa
4out of 5
Recommended
for Everyone
by A verified traveller

Easy access to many places

Posted 01-Feb-2017
The hotel is right next to a major department store and supermarket. It is a short walk from Gran Via and Plaza de Espana.
Comment from Hotel Management
02-Feb-2017 by Customer Care - Celia, Hotel Management
Dear guest, Thank you for your feedback We look forward to welcome you back very soon. Best regards
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jan-2017
I do not like having to write reviews. I can score them poor to excellent but I refuse to write narratives about my self or my travels
Comment from Hotel Management
02-Feb-2017 by Customer Care - Celia, Hotel Management
Dear guest, Thank you for your feedback! We look forward to welcome you back very soon. Best regards
4out of 5
Recommended
for Everyone
by A verified traveller from m

Perfect location

Posted 10-Jan-2017
Nice hotel, the rooms are a bit outdated but overall very good. Perfect location for a weekend in Madrid.
4out of 5
Recommended
for Everyone
by A verified traveller from Asia

good location but only Half the hotel is good

Posted 03-Jan-2017
Pros: Location is good. New wing is good.
Cons: The entire old wing should be vacated till refurbished. It's not Marriott.
Location: Good shopping all around.
When facing the reception the left side wing at your back is good new wing and the right side wing is "Dilapidated", Should have been at 50% discount wing". Stayed in a suite in the old wing for 1 night and the asked for a change. Preferred to continue staying in a lower Preferred room in the new wing and insisted on the room change. The suite had musty carpets a roller bed dumped in a large sitting room with a 10 seater dining table against the wall. This looked almost like a used furniture dump room. Premium price for a disappointing shabby room.
Comment from Hotel Management
10-Jan-2017 by Customer Care, Hotel Management
Dear JJ, Thank you for taking the time to share your recent experience at the Courtyard by Marriott Madrid Princesa. We are currently undergoing a major renovation sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you. We hope you will consider Courtyard by Marriott Madrid Princesa on your next visit to Madrid so that we can better deliver upon the guest experience you deserve. Best regards Customer Care Courtyard by Marriott Madrid Princesa
3out of 5
by A verified traveller

Posted 01-Jan-2017
Pillows were like rocks. Room was too hot. Guests in room on he same floor were loud and obnoxious at 3:00 a.m.
Comment from Hotel Management
10-Jan-2017 by Customer Care, Hotel Management
Dear guest, Thank you for taking the time to share your experience at the Courtyard by Marriott Madrid Princesa. Please accept our apology for all inconvenience, we have shared your feedback with the appropriate hotel team to improve. We hope to serve you again whenever your travels bring you back to Madrid. Best regards Customer Care Courtyard by Marriott Madrid Princesa
4out of 5
Recommended
for Everyone
by A verified traveller from M

Well located, but pricey for what it is

Posted 20-Dec-2016
Very nice staff and location, room big and clean but not much to it. The aircon/heater isn't good. If people shower on top of you, you will hear it. However perfect location to see Madrid and the staff is excellent. Also Free Wifi that worked very well.
Comment from Hotel Management
30-Dec-2016 by Customer Care, Hotel Management
Dear Miguel, Thank you for sharing your experience at the Courtyard by Marriott Madrid Princesa. We appreciate your feedback and are delighted to hear that you enjoyed our location, room and WiFi. Please accept our apologies for the inconveniences experienced. We have shared your feedback with the appropriate hotel team to ensure that is corrected moving forward. We hope to have the opportunity to better your experience with us whenever your travels bring you back to Madrid. Warmest regards Customer Care Courtyard by Marriott Madrid Princesa