Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from new york

Perfect location and wonderful hotel staff

Posted 22-Sep-2016
My experience has been very positive! The rooms are very nice, hotel staff friendly and helpful, the kitchen is very good!
4out of 5
by A verified traveller from C

Would Recommend

Posted 17-Sep-2016
Staff was willing to help with any request. Breakfast service a bit disorganized and no drawers to store clothes in the room. But these were minor flaws compared to the overall experience.
5out of 5
by A verified traveller from Toronto

Great location

Posted 15-Sep-2016
Hotel is well situated with all amenities near the hotel. Restaurant and lounge in the hotel were excellent. Very friendly and attentive.
5out of 5
by A verified traveller

nice new hotel

Posted 13-Sep-2016
Nice hotel, beautiful rooftop with small pool, great place for a midnight cigar.
5out of 5
by A verified traveller from Stuttgart

Sehr komfortables und schönes Hotel.

Posted 26-Aug-2016
Pros: Das Hotel ist recht komfortabel und hat sehr gute Betten.
Location: Ganz so viel kann man in der Nähe nicht unternehmen aber da es ins Zentrum mit der Metro nicht weit ist, störte uns das nicht.
Städtereise in Madrid. Sehr gute Lage. Metrostationen in 5 Minuten erreichbar. Die Zimmer sind recht groß. Auch das Bad ist recht recht groß. Super Bett. Das Hotel kann ich nur empfehlen. Sogar ein kleiner Pool befindet sich auf dem Dach.
5out of 5
by A verified traveller from Cancun

Hermoso hotel, la atención y alimentos excelente

Posted 03-Aug-2016
Excelente hotel, muy cercano al Santiago Bernabéu, instalaciones totalmente nuevas, la habitación en la que nos quedamos súper amplia y llena de hermosos detalles. Pasamos unos días maravillosos allí. Lo recomiendo ampliamente.
5out of 5
by A verified traveller

Neues, komfortables Hotel im besten Zentrum Madrid

Posted 18-Jul-2016
Pros: Die Zimmereinrichtung und die Verbindung zu dem sehr gut eingerichteten Bad und Toilette.
Cons: Ich wüsste im Moment nichts
Location: Das Hotel befindet sich im guten Zentrum Madrids und man kann herrliche Stadtbesichtigungen gleich zu Fuß oder mit öffentlichen Verkehrsmitteln durchf
Ich wurde sehr zuvorkommend empfangen und die Zimmerdame half mir freundlich bei einem Sonderwunsch. Eine wunderbare Überraschung war, dass ich an meinem Geburtstag einen Sekt im Kühler und eine kleine Köstlichkeit vorfand.
5out of 5
by A verified traveller from MD

Wonderful stay in Madrid!

Posted 15-Jul-2016
Wonderful hotel! Great shower and the most comfortable bed I've ever slept in! The breakfast buffet was good and included a variety of fruits, meats, and baked breads; in addition, you could order off a menu for freshly prepared eggs. In a quiet but fancy neighborhood, we were definitely underdressed when walking around! The hotel is about a 30 minute walk from many of the sites of Madrid, but there is a metro stop close by and taxis available. Complimentary water and great air conditioning! The staff was friendly and made every effort to accommodate our needs, they even kept medicine in their fridge after we had checked out, since we had a late train out of Madrid. Would definitely stay again!
4out of 5
by A verified traveller from Miami

Location was great, Room a bit tight

Posted 05-Jul-2016
Pros: Location and atmosphere
Cons: I feel that a 5 star hotel should have bigger rooms and more attention to details.
Location: Great hidden resturants nearby (check Foursquare). Very close to City-Tour bus stop for Hop-on-hop-off rides (Recommanded)
Location was great - most attractions are under 20 minutes ride from the hotel. There are nice resturants near by and a very close city-tour bus stop. The room was a bit tight. too small for our taste for a 5 star hotel. Not much attention to detail in the room, but the overall atmosphere of the property was great. The staff was curtious and kind - very helpful. the front desk staff helped us plan out trip and gave us nice recommandations.
Comment from Hotel Management
06-Jul-2016 by Guest Relations Manager, Hotel Management
Dear Alon, First of all we would like to thank you very much for having chosen Barceló Emperatriz for your recent stay in Madrid and also for your participation. We are really pleased to read that the hotel were in accordance with your expectations. We will pass all your comments to the departments involved. Thank you again for all your nice comments and we hope to welcome you soon again in our hotel! Best regards
2out of 5
by A verified traveller from New York

Not a five stars

Posted 01-Jul-2016
Pros: nothing
Cons: change classification. do not mis represent
Hotel is not a five stars. Maximum 4. Poor reception, poor maintenance on ar conditioner in the room, slow service. Quality in general is like a regular 3 to 4 stars hotel.
Comment from Hotel Management
04-Jul-2016 by Guest Relations Manager, Hotel Management
First of all we would like to thank you very much for having chosen the Hotel Barceló Emperatriz for your recent stay in Madrid and also for share your impressions. We Would like to apologize for the inconvenience you mentioned us and please be sure that we will take care about that. We would like to thank you again for participating with your comments and we would be delighted to welcome you again at our hotel. With best regards,