Ratings based on 148 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Super nice and modern

Posted 08-May-2017
We just spent one nite. The room was great, clean and modern. Excellent bathroom with all amenities!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2017
Very good modern facilities. Located on the outskirts of the commercial area of barrio de Salamanca. Very good option for all purposes.
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver , canada

Posted 24-Apr-2017
We had a pleasant time. The hotel is centrally located with town centre a short taxi ride. Approx 7 euros each way.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to metro

Posted 23-Apr-2017
Pros: ambience friendly staff
Location: close to city centre by metro
friendly staff rooms would be better if had more natural light coming in
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Great hotel in quiet area

Posted 21-Apr-2017
New, clean hotel in a quiet area near embassies but still a reasonable walk away from central Madrid and touristic sites
5 out of 5
Recommended
for Everyone
by A verified traveller from H

Our family had a beautiful 3 bedroom suite

Posted 14-Apr-2017
Upon arrival we were greeted with cold water and kind faces. The staff is very well dressed which fits in the classy atmosphere and overall quality of our stay. Our flight from Philly was long and the 6 hr time difference made us wary ,all we wanted was a comfortable bed. It was 10 am and was escorted to our beautiful suite ,which was supplied with plenty of water and fruit! We were absolutely amazed by the quick check in and comfort. Thank you staff for taking such good care of us.We felt like loyalty.
Comment from Hotel Management
14-Apr-2017 by Guest Experience Manager, Hotel Management
Dear Maryland, We are very glad you have enjoyed your stay with us and that we made you feel like loyalty, our team works very hard to provide a wonderful saty to all our guests! Thank you for having chosen us and hope we have the chance to see you again, don't hesitate to contact us again with any request prior your next booking. All the best, Barceló Emperatriz Team.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Luxury hotel walking distance to old town, quiet a

Posted 13-Apr-2017
Pros: Customer service was excellent
Location: Football stadium just up the road, also shopping centre. In the other direction we walked to the old medieval centre of Madrid, to the Prado and took
We were so well looked after by the staff, felt like V.I.P's Beds were so comfortable, we slept very well.The hotel is in a quiet street, but lovely restaurants nearby, and not far to many of the attractions in Madrid.Enjoyed the roof terrace, and the boys swam in the small cold water pool... much needed ! The gym was good too. My room had very little natural light, a bit of a twilight zone, but some of the other rooms had sunlight. Over all veru relaxing and comfortable holiday.
Comment from Hotel Management
14-Apr-2017 by Guest Experience Manager, Hotel Management
Dear Anando, Thank you for having chosen us for your family trip, we are very happy that every member has enjoyed our hotel and that the good weather let you enjoy the pool, we normally open it on summer time but you had an exceptional sunny days during your stay. We are glad you were satisfy with the Service we have provided you hope we see us again, and please contact us with any request you may have. Sincerely, Barceló Emperatriz Team
4 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Close to the Metro

Posted 08-Apr-2017
I stayed at Barcelo for 12 nights for a business trip. While I think the hotel is great and somewhat convenient, it falls slightly short of 5 stars in some aspects. One - the breakfast service is inconsistent. Sometimes they offer me orange juice, sometimes they don't. They took my tea/coffee order the first few days and then they ignored me after that. (Sounds petty but imagine if you have a long day ahead) While I do understand sometimes they get busy, the breakfast is slightly understaffed. The room is also slightly dark, which can be a bit inconvenient for business guests who would like to do work in their room. The room however is lovely and cozy.
Comment from Hotel Management
16-Apr-2017 by Guest Experience Manager, Hotel Management
Dear Anastasia, Thank you for having chosen us and sharing your opinion. Regarding the breakfast service, please be assured your comments have been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We are very happy happy to know you loved our hotel and we hope you visit us again and that you see the improvemnts he have done. Best regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveller

The hotel is amazing and so clean, staff amazing

Posted 14-Mar-2017
The hotel is near Real Madrid's stadium and close to all the public transport which is very easy to use. The hotel staff will help you with what every you need. Plus the transport is so cheap compared to London. Will be going back to Madrid and hotel in the summer. My trip was amazing around 10 out of 10
Comment from Hotel Management
16-Mar-2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you so much for sharing your experience, and for having chosen us. It will be a pleasure to have you again with us, if you are coming on summer you will be able to enjoy the terrace and pool. Look forward to see you again. Barceló Emperatriz Team
4 out of 5
Recommended
for Families
by A verified traveller from Indianapolis

Very nice hotel

Posted 21-Feb-2017
Pros: Staff, cleanliness.
Cons: Not sure it can be improved, but the rooms are a bit small.
Location: There is shopping and a lot of restaurants nearby. Not a lot of sites to see but it is still a very busy area.
A very nice hotel, perhaps a little far from some of the sites but not bad. The room we had was very small. And yes, you are in Madrid so shouldn't spend a lot of time in the room, but even with two people it was cramped. The hotel itself is very nice. The staff accommodating and the restaurant lovely.
Comment from Hotel Management
21-Feb-2017 by Guest Experience Manager, Hotel Management
Dear guest, Thank you for having chosen us and taking the time for sharing your experience. We regret room size wasn't enough for you, we have more spacious rooms, don't hesitate to request a bigger room in your next visit, we will be pleased to show you different types of rooms we have. We are glad you could enjoy your stay with us and liked our area, Barrio de Salamanca have best restaurants and shopping. You can also discover the city by foot. Hope we see us again! Best regards, Barceló Emperatriz Team