Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Cancun

Hermoso hotel, la atención y alimentos excelente

Posted 03-Aug-2016
Excelente hotel, muy cercano al Santiago Bernabéu, instalaciones totalmente nuevas, la habitación en la que nos quedamos súper amplia y llena de hermosos detalles. Pasamos unos días maravillosos allí. Lo recomiendo ampliamente.
5out of 5
by A verified traveller

Neues, komfortables Hotel im besten Zentrum Madrid

Posted 18-Jul-2016
Pros: Die Zimmereinrichtung und die Verbindung zu dem sehr gut eingerichteten Bad und Toilette.
Cons: Ich wüsste im Moment nichts
Location: Das Hotel befindet sich im guten Zentrum Madrids und man kann herrliche Stadtbesichtigungen gleich zu Fuß oder mit öffentlichen Verkehrsmitteln durchf
Ich wurde sehr zuvorkommend empfangen und die Zimmerdame half mir freundlich bei einem Sonderwunsch. Eine wunderbare Überraschung war, dass ich an meinem Geburtstag einen Sekt im Kühler und eine kleine Köstlichkeit vorfand.
5out of 5
by A verified traveller from MD

Wonderful stay in Madrid!

Posted 15-Jul-2016
Wonderful hotel! Great shower and the most comfortable bed I've ever slept in! The breakfast buffet was good and included a variety of fruits, meats, and baked breads; in addition, you could order off a menu for freshly prepared eggs. In a quiet but fancy neighborhood, we were definitely underdressed when walking around! The hotel is about a 30 minute walk from many of the sites of Madrid, but there is a metro stop close by and taxis available. Complimentary water and great air conditioning! The staff was friendly and made every effort to accommodate our needs, they even kept medicine in their fridge after we had checked out, since we had a late train out of Madrid. Would definitely stay again!
4out of 5
by A verified traveller from Miami

Location was great, Room a bit tight

Posted 05-Jul-2016
Pros: Location and atmosphere
Cons: I feel that a 5 star hotel should have bigger rooms and more attention to details.
Location: Great hidden resturants nearby (check Foursquare). Very close to City-Tour bus stop for Hop-on-hop-off rides (Recommanded)
Location was great - most attractions are under 20 minutes ride from the hotel. There are nice resturants near by and a very close city-tour bus stop. The room was a bit tight. too small for our taste for a 5 star hotel. Not much attention to detail in the room, but the overall atmosphere of the property was great. The staff was curtious and kind - very helpful. the front desk staff helped us plan out trip and gave us nice recommandations.
Comment from Hotel Management
06-Jul-2016 by Guest Relations Manager, Hotel Management
Dear Alon, First of all we would like to thank you very much for having chosen Barceló Emperatriz for your recent stay in Madrid and also for your participation. We are really pleased to read that the hotel were in accordance with your expectations. We will pass all your comments to the departments involved. Thank you again for all your nice comments and we hope to welcome you soon again in our hotel! Best regards
2out of 5
by A verified traveller from New York

Not a five stars

Posted 01-Jul-2016
Pros: nothing
Cons: change classification. do not mis represent
Hotel is not a five stars. Maximum 4. Poor reception, poor maintenance on ar conditioner in the room, slow service. Quality in general is like a regular 3 to 4 stars hotel.
Comment from Hotel Management
04-Jul-2016 by Guest Relations Manager, Hotel Management
First of all we would like to thank you very much for having chosen the Hotel Barceló Emperatriz for your recent stay in Madrid and also for share your impressions. We Would like to apologize for the inconvenience you mentioned us and please be sure that we will take care about that. We would like to thank you again for participating with your comments and we would be delighted to welcome you again at our hotel. With best regards,
5out of 5
by A verified traveller from New York, NY

The hotel was excellent, quiet, and relaxing.

Posted 19-Jun-2016
The hotel was excellent. The staff was courteous, friendly and professional. It is Ina wonderful neighborhood and there are many local eateries that are great. It's not in the center but not quite far either.
Comment from Hotel Management
22-Jun-2016 by Guest Relations Manager, Hotel Management
Dear Eleni, First of all we would like to thank you very much for having chosen the Hotel Barceló Emperatriz for your recent stay in Madrid and also for share your impressions. We are really pleased to read that our facilities and the staff were in accordance with your expectations. We would like to thank you again for participating with your comments and we would be delighted to welcome you again at our hotel. With best regards,
4out of 5
by A verified traveller from LA

Boutique hotel

Posted 08-Jun-2016
Good location, small hotel, rooms are confortable, small bathrooms, I got interior room so no view, breakfast was not included but 28euros was a bit high for what it was. Gym at hotel is very small. Overall rating is 4.5 stars not a 5 star.
Comment from Hotel Management
16-Aug-2016 by Guest Relations Manager, Hotel Management
Dear gm, First of all, we would like to thank you for choosing Barceló Emperatriz for your holidays in Madrid. We are working everyday to be the best that we can be. It will be a pleasure to have the opportunity of welcoming you soon. Best regards,
5out of 5
by Mohammad from Amman

Impressed by this new hotel

Posted 26-May-2016 on Hotels
I was pleasantly surprised by the service, cleanliness and thoroughness I found at this hotel. I feel a big deal of effort was invested in creating a stylish, happy and customer friendly brand.
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Dear Mr Amman First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
5out of 5
by A verified traveller from Cairo

Nice hotel central friendly staff

Posted 22-May-2016
I like this nice hotel as I felt home clean room friendly staff I went to my work shopping easly
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear Hani, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
5out of 5
by Michael from Melbourne

Quality hotel delivering excellent value for money

Posted 20-May-2016 on Hotels
Very modern and well equipped hotel in Madrid. Excellent value for money. Highly recommended
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Dear Michael, Thank you very much for sharing your comments about Barceló Emperatriz in Tripadvisor. It is a pleasure for us to know that you have enjoyed your weekend with us. We hope to have the opportunity of welcoming you soon. Best regards,