Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Cairo

Nice hotel central friendly staff

Posted 22-May-2016
I like this nice hotel as I felt home clean room friendly staff I went to my work shopping easly
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear Hani, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
5out of 5
by A verified traveller

Lovely staff - so helpful and friendly

Posted 09-May-2016
Really enjoyed out stay. Gorgeous hotel and wonderful staff. Breakfast was gorgeous. Could not say anything bad 😊 Only thing missing was a swimming pool/sauna. Thanks for a wonderful stay.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear guest, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
4out of 5
by A verified traveller from Wisconsin

Gorgeous Hotel

Posted 07-May-2016
Pros: Convenient location and modern. Very clean and comfortable
Cons: The rooms are small and we found no space for our luggage. We had to climb over it.
Location: Loads of restaurants, shopping and museums within walking distance
My husband and I enjoyed our brief stay at the Barcelo. Our flight from the US landed at 7:30 am so we arrived way before the designated check in time. The staff was very accommodating and got us into our room by 9 am! The entire staff was very helpful and friendly and fluent in English.
Comment from Hotel Management
28-May-2016 by Guest Relations Manager, Hotel Management
Dear Laurie, First of all we would like to thank you very much for having chosen the Hotel Barceló Emperatriz for your recent stay in Madrid and also for share your impressions in Tripadvisor. We are sorry that we could not match up with your expectations and would like to apologize for any inconvenience during your stay. We would like to thank you again for participating with your comments and we would be delighted to welcome you again at our hotel. With best regards,
5out of 5
by A verified traveller from Colchester, Essex.

Perfect in every way

Posted 02-May-2016
We found the hotel and its staff excellent, from the moment we arrived, until we left, the attention to detail was spot on, the hotel, it's rooms and the restaurant were spotlessly clean and the breakfast buffet was excellent. Could not find fault in any way.
Comment from Hotel Management
25-May-2016 by Guest Experience Manager, Hotel Management
Dear Sean, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
5out of 5
by A verified traveller

Madrid Trip

Posted 29-Apr-2016
The hotel was centrally located. The staff was extremely nice and professional. The beds were very comfortable and the shower was awesome. I would definitely recommend this hotel.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear guest, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
5out of 5
by A verified traveller

Madrid Vacation

Posted 25-Apr-2016
Pros: The beds and showers
Cons: Nothing
Location: Kotte restaurant, plaza de colon , easy access to metro
I went with my sister, aunt, and mom. The staff was extremely nice. The hotel was clean and new. The beds slept very well. The rain shower was great and the tub was huge. The only bad thing was purchasing the breakfast. I bought the breakfast package but had to pay for breakfast on the first day (55 euros for two people) which I did not understand why wasn't it included. The next couple of days I could not eat the breakfast since it opened after we left for city tours. Learning lesson for next time. I would definitely recommend this hotel for anyone. The hotel is location is a great location and the staff was wonderful.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear guest, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
4out of 5
by A verified traveller

Great hotel near Serrano Street! Great shopping.

Posted 21-Apr-2016
Nice hotel , great rooms and quiet street. Very near to one of the best shopping streets in Madrid, Serrano street.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear guest, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
5out of 5
by A verified traveller from Normandy, France

Very welcoming.

Posted 16-Feb-2016
Pros: The room, the attentive and personal service.
Cons: The buttons in the shower!
Location: Five minutes from the Museo Sorolla: well worth the visit. Calm street off busy thoroughfare. Metro a short walk and only a few stops to centre.
Staff alweays ready to help and inform. Bedroom very new and clean. Pillows and sheets v good quality. Walk-in shower a treat, but the on-off and shower-head choice buttons kept falling off. Free wi-fi excellent download speed. The buffet breakfast is excellent: great choice and the freshly cooked dishes are well-prepared. Service is attentive. Altogether a very professionally run hotel!
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear M, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards
5out of 5
by Julie from Boston

Excellent customer service

Posted 16-Feb-2016 on Hotels
This hotel has great customer service. I stayed for business, but it would be excellent for sightseeing as well. Close to two metro lines and nearby buses go direct to the Prado museum. Hotel is close to US Embassy in Madrid and the European Commission. Nearby Salamanca neighborhood has nice shopping.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear Julie First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards