Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Colchester, Essex.

Perfect in every way

Posted 02-May-2016
We found the hotel and its staff excellent, from the moment we arrived, until we left, the attention to detail was spot on, the hotel, it's rooms and the restaurant were spotlessly clean and the breakfast buffet was excellent. Could not find fault in any way.
5 out of 5
by A verified traveller

Madrid Trip

Posted 29-Apr-2016
The hotel was centrally located. The staff was extremely nice and professional. The beds were very comfortable and the shower was awesome. I would definitely recommend this hotel.
5 out of 5
by A verified traveller

Madrid Vacation

Posted 25-Apr-2016
Pros: The beds and showers
Cons: Nothing
Location: Kotte restaurant, plaza de colon , easy access to metro
I went with my sister, aunt, and mom. The staff was extremely nice. The hotel was clean and new. The beds slept very well. The rain shower was great and the tub was huge. The only bad thing was purchasing the breakfast. I bought the breakfast package but had to pay for breakfast on the first day (55 euros for two people) which I did not understand why wasn't it included. The next couple of days I could not eat the breakfast since it opened after we left for city tours. Learning lesson for next time. I would definitely recommend this hotel for anyone. The hotel is location is a great location and the staff was wonderful.
4 out of 5
by A verified traveller

Great hotel near Serrano Street! Great shopping.

Posted 21-Apr-2016
Nice hotel , great rooms and quiet street. Very near to one of the best shopping streets in Madrid, Serrano street.
5 out of 5
by A verified traveller from Normandy, France

Very welcoming.

Posted 16-Feb-2016
Pros: The room, the attentive and personal service.
Cons: The buttons in the shower!
Location: Five minutes from the Museo Sorolla: well worth the visit. Calm street off busy thoroughfare. Metro a short walk and only a few stops to centre.
Staff alweays ready to help and inform. Bedroom very new and clean. Pillows and sheets v good quality. Walk-in shower a treat, but the on-off and shower-head choice buttons kept falling off. Free wi-fi excellent download speed. The buffet breakfast is excellent: great choice and the freshly cooked dishes are well-prepared. Service is attentive. Altogether a very professionally run hotel!