Sauna, hot tub, Turkish bath/hammam, body treatments, facials

Reviews of Albergo Celide

4 out of 5
Albergo Celide
Viale Giuseppe Giusti 25, Lucca, LU

Reviews

9.2

Wonderful

Rating 10 - Excellent. 381 out of 662 reviews" "
Rating 8 - Good. 247 out of 662 reviews" "
Rating 6 - Okay. 23 out of 662 reviews" "
Rating 4 - Poor. 7 out of 662 reviews" "
Rating 2 - Terrible. 4 out of 662 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service. Thank you!
Stayed 3 nights in Feb 2024
Response from Matteo Bemi - Front Office Manager on 20 Mar 2024
Dear Dino, Thank you for your positive and flattering comment. We are happy that your experience at Celide met your expectations and we look forward to welcoming you again in the future.Best regards

10/10 Excellent

Gwynneth

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Just really wonderful clean rooms. Loved the staff and bar downstairs. Walkable to historic centre. Great value for money.
Stayed 4 nights in Oct 2023
Response from Matteo Bemi Front Office Manager on 2 Nov 2023
Dear Gwynneth, thank you for your feedback and the time you have dedicated to us. We are really happy that your stay at the Celide has been positive and we hope to welcome you again in future.Greetings from Lucca

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean Rooms and Friendly Staff
The staff was extremely helpful and friendly. The room was clean and fresh I would definitely stay here again
Stayed 1 night in Oct 2023
Response from Matteo Bemi Front Office Manager on 2 Nov 2023
Dear Carolyn, thank you for your feedback and the time you have dedicated to us. We are really happy that your stay at the Celide has been positive and we hope to welcome you again in future.Greetings from Lucca

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our visit. Outside the Lucca Wall so easy to park, but so close that walking was easy. Great service, great breakfast, great room and bathroom and completely quiet.
Stayed 2 nights in Sep 2023
Response from Matteo Bemi Front Office Manager on 2 Nov 2023
Dear Randolph, thank you for your feedback and the time you have dedicated to us. We are really happy that your stay at the Celide has been positive and we hope to welcome you again in future.Greetings from Lucca

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, the staff are friendly and it is easy walking distance to the old city. I felt safe walking to and from the old city after dinner on my own.
Stayed 2 nights in Sep 2023
Response from Matteo Bemi - Front Office Manager on 6 Oct 2023
Dear Helen, thank your for your great feedback. We are happy that your experience at the Celide has been positivie and we wait for your next visit.Best Regards

10/10 Excellent

carmela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Loved the location of the hotel … it was well kept and comfortable … I would recommend and stay here again
Stayed 4 nights in Sep 2023
Response from Matteo Bemi - Front Office Manager on 6 Oct 2023
Dear Carmela, thank your for your great feedback. We are happy that your experience at the Celide has been positivie and we wait for your next visit.Best Regards

10/10 Excellent

Tania C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Hotel is in an excellent location. Close to the train station and across street from the old Town. Very friendly and helpful staff. Bed was very comfortable. Very clean place.
Stayed 2 nights in Sep 2023
Response from Matteo Bemi Front Office Manager on 21 Sept 2023
Dear Tania, thank you for your amazing review. We are happy that your stay at the Celide has been positive and we hope to welcome you again in future.Best Regards

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. The restaurant next door is excellent. They lend out bikes which allowed us to see and so much more locally. The location is excellent, just outside the city walls and walkable to the train station. Very clean. Would use again.
Stayed 3 nights in Sep 2023
Response from Matteo Bemi - Front Office Manager on 16 Sept 2023
Dear Frank, thank you for your positive feedback. We are happy that you've fully enjoyed your stay at the Celide and we hope to welcome you again in future. Best regards

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for walking to/from the train station and also right next to the walls. Preferred being a bit set apart from the touristy areas.
Stayed 3 nights in Sep 2023
Response from Matteo Bemi - Front Office Manager on 16 Sept 2023
Dear Natasha, thank you for your positive feedback. We are happy that you've fully enjoyed your stay at the Celide and we hope to welcome you again in future. Best regards

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very helpful. Rooms nice and clean. Very close to the walled city. Breakfast was decent .
Stayed 1 night in Sep 2023
Response from Matteo Bemi - Front Office Manager on 16 Sept 2023
Dear Joseph, thank you for your positive feedback. We are happy that you've fully enjoyed your stay at the Celide and we hope to welcome you again in future. Best regards

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this place outstanding
Stayed 1 night in Sep 2023
Response from Matteo Bemi - Front Office Manager on 16 Sept 2023
Dear Nicola, thank you for your positive feedback. We are happy that you've fully enjoyed your stay at the Celide and we hope to welcome you again in future. Best regards

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient location for city and station. Clean and modern hotel with very friendly staff. Excellent stay.
Stayed 2 nights in Jun 2023
Response from Matteo Bemi Front Office Manager on 1 Jul 2023
Dear Clive, thank your amazing feedback. We are happy that your experience has been positive and we wait for your next stay.Best Regards

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was pleasant in a beautiful charming hotel. It is older but very well maintained. Convenient for walking around the walled city
Stayed 2 nights in Jun 2023
Response from Matteo Bemi Front Office Manager on 8 Jun 2023
Dear Stephen, Dear Judy, thank your for your great feedback. We are happy that your experience at the Celide has been positive and we wait for your next visit.Kind Regards

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent & helpful staff. Great location & amazing breakfast buffet. Very clean rooms & reliable air conditioning.
Stayed 2 nights in Jun 2023
Response from Matteo Bemi Front Office Manager on 8 Jun 2023
Dear Laura, Dear Judy, thank your for your great feedback. We are happy that your experience at the Celide has been positive and we wait for your next visit.Kind Regards

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to access Lucia’s walled city! Free bikes to bike the wall, easy walk and parking and breakfast included! Lovely staff!
Stayed 1 night in May 2023
Response from Matteo Bemi Front Office Manager on 8 Jun 2023
Dear Maureen, Dear Judy, thank your for your great feedback. We are happy that your experience at the Celide has been positive and we wait for your next visit.Kind Regards

10/10 Excellent

Bridgett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is top-notch in ALL ways. The hotel description and photos on the website are completely accurate. We booked for one night, and ended up extending our stay for two more nights Beautiful, modern, very clean, wonderful helpful staff, fresh abundant breakfast with lots to choose from. We rode the bicycles the hotel had, all over town, including the Lucca walls. It made our first time in Lucca fantastico!
Stayed 1 night in May 2023
Response from Matteo Bemi Front Office Manager on 8 Jun 2023
Dear Judy, thank your for your great feedback. We are happy that your experience at the Celide has been positive and we wait for your next visit.Kind Regards

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely friendly and helpful. Very good level of English spoken. Breakfast options included gluten free and vegetarian/vegan. Room was comfortable and bathroom well appointed.
Stayed 9 nights in May 2023
Response from Matteo Bemi Front Office Manager on 8 Jun 2023
Dear Brian, Dear Judy, thank your for your great feedback. We are happy that your experience at the Celide has been positive and we wait for your next visit.Kind Regards

10/10 Excellent

Bipin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and lovely staff
super hotel in a super location with super staff - nothing more to say
Stayed 2 nights in Apr 2023
Response from Matteo Bemi Front Office Manager on 8 Jun 2023
Dear Bipin, Dear Judy, thank your for your great feedback. We are happy that your experience at the Celide has been positive and we wait for your next visit.Kind Regards

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the staff and especially the check-in staff. The Spa was exactly what was needed and very much appreciated.
Stayed 2 nights in May 2023
Response from Matteo Bemi Front OfficeManager on 8 Jun 2023
Dear Judy, thank your for your great feedback. We are happy that your experience at the Celide has been positive and we wait for your next visit.Kind Regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bello Grazie
We had a really pleasant 5 days at the Albergo Celide 7th-12thMay 2023. The hotel is small but perfectly put together. We had room 10 which was a deluxe double, the room was spacious and nicely decorated and immaculately clean, pillows and bedding was was changed daily and serviced daily, there was ample storage for a short stay and the room had a small fridge for drinks. The bathroom was fine although the shower was a little claustrophobic and dark and the humidity fan was not working so the there was a feint odour inside the shower. The room also had a safety deposit box that you could leave valuables which was easy to programme. The desk staff were all extremely welcoming and helpful no questions too small, the breakfast was a typical continental type with breads cheese cold meats cereal and patisserie’s and was very acceptable and staff very accommodating. The hotel provided free umbrellas due to the poor weather during our stay and to they also provide free bikes for using around the lovely medieval streets of Lucca. Altogether a great trip thank you.
Stayed 5 nights in May 2023
Response from Matteo Bemi - Front Office Manager on 17 May 2023
Dear Tim, thank you very much for your great feedback. We were impressed by the details of your comment and we are very happy that your experience at the Celide was positive. We look forward to welcoming you again in the future. Greetings from Lucca

8/10 Good

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C appears to be out in my room Excellent buffet breakfast
Stayed 1 night in May 2023
Response from Matteo Bemi Front Office Manager on 9 May 2023
Dear Stuart, thank you for your great feedback, We hope to welcome you again in future.Kind Regards

6/10 Okay

Stephanie, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Despite that the listing on Expedia and the hotel’s website say there is a restaurant at this hotel there isn’t one. There is one next door but it’s closed on Sundays and Mondays and you need reservations most nights. The hotel is located in a no man’s land without restaurants, grocery or convenience stores. If you are traveling by car it would be an appropriate place to stay but otherwise getting anywhere requires a long walk. Lastly, The electrical outlets don’t put out enough power to charge all devices. I wasn’t able to charge my Kindle.
Stayed 4 nights in Nov 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and friendly helpful staff. Good location with easy parking. It was not the hotel fault, but many of the good restaurants were closed or booked full; especially on the weekend.
Stayed 4 nights in Nov 2022

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and short walk to De Lucca
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2022

8/10 Good

Richard

Stayed 2 nights in Sep 2022

10/10 Excellent

Yvonne

Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended. Great location.
Lovely hotel in a great location just outside of the historic star fort. Easy walking distance or hire (as we did) free bicycles from the hotel. Staff very friendly.
Stayed 1 night in Aug 2022

10/10 Excellent

Arina

Stayed 1 night in Aug 2022

10/10 Excellent

Julia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Reception was very helpful with information about the area
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

therun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location and parking great, room was good. I agree with the previous review that charging for small water bottles in the room is a bit unnecessary ( I’ve stayed in numerous hotels this month in Italy and none of them had this policy) Room could be a little noisy as soundproofing not very good
Stayed 1 night in Jul 2022

10/10 Excellent

Fernando Lario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusta todo de este hotel, estoy como en casa.
Stayed 1 night in Jul 2022

10/10 Excellent

Stewart

Stayed 2 nights in Jul 2022

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable stay. Enjoyed the free bike hire. Disappointed at the lack of spa/jacuzzi (has not re-opened since covid) - part of the reason I booked to stay here.
Stayed 1 night in Jun 2022

10/10 Excellent

Kevin

Stayed 1 night in Jun 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and welcoming. Check in was great and staff took time to give me an overview of the city with maps . The room was very comfortable with great quiet air conditioning. The included breakfast was very good with a wide selection of cold meats, cheeses, fruit and baked goods. The hotel is very convenient to the train station and just a short walk to Port Elisa entrance to the walled city.
Stayed 3 nights in Jun 2022

10/10 Excellent

claudia

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Not worth the cost
The hosts were extremely friendly and took care of our needs. However, the pictures shown on the site do not reflect the condition of the room. The room was older and unfortunately, ours did not have the 'modern walk-in shower' shown on the website. The nightstand on my side of the bed was broken. Moreover, we were really looking forward to relaxing at the spa, getting a massage, etc but when we arrived we were informed that the spa is closed due to COVID restrictions. At the moment, in Italy, the requirements have eased up, but even if the hotel wanted to enforce them, they should note on the site that the SPA IS CLOSED until further notice. We were truly disappointed since the $200 charge for the room did not include any benefits.
Stayed 1 night in May 2022

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay in Lucca at the Celide
Fantastic customer service, modern reasonably priced location close to the old city wall entrance, free bikes, free parking, continental buffet breakfast included- what more do you want!!!
Stayed 1 night in Oct 2021
Response from bp on 2 Nov 2021
DEar Guest, thank you for choosing us and for sharing your review. With my Warmest Regards

10/10 Excellent

Peter, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with free parking. Rooms and public facilities all in good condition.
Stayed 2 nights in Sep 2020
Response from bp on 23 Sept 2020
Dear Guest, thank you for choosing us and for sharing your review. With my Warmest Regards. Beatrice Pieraccini Hotel Manager

10/10 Excellent

James Pearse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, with parking within a very short walk of the city walls - just what we wanted
Stayed 1 night in Sep 2020
Response from bp on 23 Sept 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! With my Warmest Regards. Beatrice Pieraccini Hotel Manager

10/10 Excellent

Ian, Cambridge, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Free parking and use of bikes a real bonus in Lucca.
Stayed 1 night in Aug 2020
Response from BP on 1 Sept 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! With my Best Regards. Beatrice Pieraccini Direttore

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from BP on 1 Sept 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! Best Regards Beatrice Pieraccini Hotel Manager

4/10 Poor

Jack, Switzerland

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms too small. No breakfast included and they fid not honor our VIP status as the spa was closed.
Stayed 1 night in Aug 2020
Response from BP on 10 Aug 2020
Dear Guest, thank you for choosing albergo Celide and for sharing your opinion. We have different rate types: you can choose between room with breakfast or room only and you booked the room only rate which doesn't include breakfast. For our Guests' safety we have taken the hard decision to stop the Spa service and we have advised all our Guests before the arrival and there's also a pop-up on our website. The VIP status has been honoured by the upgrade we made from Small Double Room to Classic Double room. We remain at your disposal for any further assistance you may need. Best Regards, BP Hotel Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Excellent location walk-in distance to walled Lucca.
Stayed 1 night in Feb 2020
Response from Beatrice Pieraccini. on 17 Feb 2020
Dear Guest, thank you for choosing us and for sharing your review. Hope to welcome you again. Best Regards. BP. Hotel Manager

8/10 Good

Ersin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Beatrice Pieraccini. Hotel Manager on 30 Jan 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! Beat regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in lovely Lucca
Lovely hotel in a great location with friendly, helpful staff. Our double room was spacious and spotless with a comfortable bed. Continental breakfast had plenty of options for fruit, cereals and a variety of cakes and breads. Being able to borrow bikes to ride round the walls was a bonus. Would definitely stay there again.
Stayed 4 nights in Oct 2019
Response from Beatrice Pieraccini. on 28 Oct 2019
Dear Guest, thank you for choosing us and for sharing your review. We are very happy to know that you are planning to come again. With my Warmest Refards. Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Beatrice Pieraccini. on 21 Oct 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! Best Regards. Hotel Manager