Ratings based on 65 Verified Reviews

3.2 out of 5
66% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Bowie, MD

Liars, thieves, and danger

Posted 11-Apr-2017
Pros: Absolutely nothing.
Cons: Clean the carpets, keep the hotel secured, repair electrical wires sticking out of walls, actually provide breakfast, hire honest staff, stop stealing
This "hotel" was a tenement. We were greeted late at night by a staff member on her cell phone with a forensics show blaring she didn't bother to turn down in front of my small children. We signed in and were immediately charged for all 3 nights we had booked without asking if we wanted to use a different card (which we did). The "secured" back door was propped open paper towels, reeked of dog, the shower had mold, and one of the outlets in the room was dangling from the wall. We went for the complimentary "breakfast" which was sparse and inedible with broken equipment and no staff to help. There were exactly 4 chairs and we were standing with three other families trying to figure out how to feed our kids standing up - we had to eat out. We informed the desk staff that we would be staying one more night (as we were not within the 24 hour cancellation window for Sunday) but wanted to cancel our reservation for Monday night (36 hours in advance) due to a change in travel plans. She said she would take care of it. Sunday night when we returned she said she had been calling me all day because she couldn't change the booking. This was a lie as I had my phone all day. I called Expedia the following morning and they called to walk her through cancelling the booking. She assured me she would process the refund. One week later, I received and email from Expedia saying that the hotel would not refund because we had used the reservation. I have no recourse. They stole $89 from us.
3 out of 5
by A verified traveller from Aberdeen, SD

It's a Bed!

Posted 26-Feb-2017
Pros: The beds were comfy!
Cons: Breakfast was a little skimpy. Parts of the hotel - including the lobby - smelled odd. Walls were paper-thin.
Location: We had dinner at The Pub House down the street, which was really good!
Super 8s are always a gamble, and this one could use some improvements in hygiene and ambiance. It was the only set of rooms we could find in the Brookings area, though, so in that regard it was a lifesaver.
4 out of 5
by Troy

Posted 18-Feb-2017 on Hotels
Good economical motel to stay at. Shower head was low, I am only 5'7", and had to duck to wash my hair. Front desk staff was helpful. Will save money booking online. Would probably stay at again.
2 out of 5
by Rick

This traveller left a rating score only Posted 02-Jan-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Rapid City

Much Better Now

Posted 19-Dec-2016
Pros: The new beds. The clean bathrooms.
Cons: HD Security cameras covering the parking lots AND ALL exit doors need to be card access only. Breakfast could last a little longer.
Location: Pizza Ranch right next door. Pizza Hut, McDonald's and other restaurants right down the road.
Facility in middle of renovation. The front porch roof has been replaced after someone drove into the old one. My room, 209, was very clean, and there was actually a smoke detector in the ceiling as the last time I stayed here there were bare wires hanging from the ceiling. All rooms have new Beautyrest mattresses and the AC/heater units look new. New owners are friendly, professional and getting the things done to bring this motel out of 2-stardom.
Comment from Hotel Management
02-Jan-2017 by Dan, Hotel Management
Dear Guest, Happy New Year to you and your Family, We appreciate your review. Reviews are always our eye opener to know that how are we doing. I am the new manager at the property. It is same ownership, But just manager is different then before. We are still working on make it much and much batter then before. I am new manager from Sep 2016. This kind of reviews are giving more encouragement and some reviews about complaints are giving me a chance to correct my mistake. It is batter if they let me know about any inconvenience at the desk, I can correct it rite away. Again, Thanks a lot and see you again on your next trip to Madison SD
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent room

Posted 17-Dec-2016
Staff was very kind. Room was ok for price. Glad to have a place to stay.
Comment from Hotel Management
02-Jan-2017 by Dan, Hotel Management
Dear Guest, Happy New Year, Thank you very much for your business and time to write this review. We are doing out best to provide batter and batter service to all of our guests. We recently change all new mattresses in every room. See you again on your next trip to Madison SD
4 out of 5
Recommended
for Everyone
by A verified traveller from US

Clean and quiet

Posted 17-Nov-2016
Pros: Comfortable rooms, very clean, and kind staff.
Cons: Breakfast could be updated, include a few more options would be nice.
Hotel is basic, but rooms are quiet and clean. New management has taken over in the last few months. Rooms have been recently updated, paint & carpet. Continental breakfast was basic, but pleasant. Manager Dan, was very friendly and eager to be helpful.
Comment from Hotel Management
22-Nov-2016 by Praful Patel, Hotel Management
Dear Guest, Thank you very much for your business and time for write this review. Dan is really good manager as you said. We appreciate your time and see you next time on visit of Madison SD
3 out of 5
by A verified traveller

Posted 14-Nov-2016 on Hotels
No room key and really bad pillows made the stay unpleasant
2 out of 5
by A verified traveller

One notch up from dumpy.

Posted 27-Oct-2016 on Hotels
Average room, terrible bathroom. Peeling flooring, gaps with mold near walls, cramped, old, patched ceiling. Dirty breakfast room, very poor choice of items. Will not stay there again if I can help it. Unfortunately, AmericInn was not available on Hotels.com. Will book directly with them next time I'm in that town.
Comment from Hotel Management
08-Nov-2016 by General Manager, Hotel Management
Dear Guest, Sorry to here that you had bad experience. As of our experience from last several reviews from other guests are very positive. Looks like something happen wrong with your reservation or for some small reason you must be unhappy. Based on our experience in this industry we have noticed that when guests are not happy for some reason , like can't cancel or change reservation, can't upgrade, charging pet fee, asking for credit card info for incidence Etc. they are turning around and write a wrong review for misguide other people. But in order to respect you as of our valuable gust - we apologize for any inconvenience you had during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Great service and very friendly

Posted 20-Oct-2016
Great place to stay ! Very quiet ! Had a good breakfast selection and the staff was wonderful
Comment from Hotel Management
08-Nov-2016 by Dan, Hotel Management
Dear Guest, We appreciate your business and time to write this review. We are doing hard work to make all of out guest's stay nice and keeping them happy as much as we can. Again, Thanks a lot for your business.