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Reviews of Country Inn & Suites by Radisson, Madison, WI

3 out of 5
Country Inn & Suites by Radisson, Madison, WI
400 River Pl, Madison, WI

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, St Paul

Travelled with partner
Great room; king suite… parking is ample… good location with a few places to eat near by… a little tricky driving there but overall a great place to stay :)
Stayed 1 night in Apr 2024
Response from Aaron on 23 Apr 2024
Thank you, Daniel! We are glad that you enjoyed your stay and hope you will be back!

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to highway which was nice for travel. Staff were extremely friendly and rooms were very clean.
Stayed 2 nights in Apr 2024
Response from Aaron on 17 Apr 2024
Thank you, Angie! We hope you will stay with us again!

10/10 Excellent

Gary, Evansville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check-in room was clean and neat.
Stayed 1 night in Apr 2024
Response from Aaron on 6 Apr 2024
Thank you, Gary! We look forward to having you stay with us again!

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Only complaint was the parking lot. Cars taking up 2 spaces, busses parked sideways
Stayed 1 night in Mar 2024
Response from Aaron on 12 Mar 2024
We sincerely if any of our guests were not properly parked. This is not a typical issue as our lot is quite large. We certainly hope you will stay with us again!

10/10 Excellent

Brenda, Platteville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aaron on 12 Mar 2024
Thank you, Brenda! We hope you will be back.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night and it was clean and had a good breakfast.
Stayed 1 night in Mar 2024
Response from Aaron on 5 Mar 2024
Thank you, Jeanne! Let us know how to make your next stay a 5/5!

6/10 Okay

Mariah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall the property was nice and welcoming however we were booked into a room that was not properly cleaned. There was pieces of food left on the floor from before, and pieces of orange or something left inside the ac unit and smeared on the unit itself. Besides our room being dirty the rest was desirable. The breakfast had plenty of options to choose from and the pool was clean and open late to allow the adults some time to relax.
Stayed 1 night in Feb 2024
Response from Aaron on 26 Feb 2024
Hello Mariah! We sincerely regret that your room had cleanliness issues. Our staff really prides themselves on this. Please let us know right away and we will send a staff member or move you to another room. We hope you will stay with us again!

10/10 Excellent

Craig

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Feb 2024
Response from Aaron on 22 Feb 2024
Thank you, Craig! It was great having you stay with us.

6/10 Okay

Gavin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When I booked a suite at this property, it said that there was a jetted tub in the room. This was not the case and would have been cheaper then to get a normal room
Stayed 1 night in Feb 2024
Response from Aaron on 21 Feb 2024
Hello Gavin! We sincerely apologize if you feel the description was not accurate. Please let us know at the desk right away and we will remedy in any way we can! Thank you!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron on 19 Feb 2024
Thank you, Danielle! We look forward to having you stay with us again!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area great hitel and great staff
Stayed 1 night in Feb 2024
Response from Aaron on 14 Feb 2024
Thank you, Ashley! We are glad you enjoyed your stay and look forward to having you back.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay.
Stayed 1 night in Feb 2024
Response from Aaron on 12 Feb 2024
Thank you, Don! We are glad that you enjoyed your stay and hope you will be back.

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checkin staff didn’t know I was even there. Said Hi then that was the last words spoken until she gave me my room key
Stayed 1 night in Feb 2024
Response from Aaron on 12 Feb 2024
Jay, we again sincerely apologize for the unwelcoming image portrayed by our staff. This is not typical and is being addressed with the staff member in question. We thank you for taking time to leave us valuable feedback. We hope you will stay with us again!

10/10 Excellent

Delaware

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars hotel
Stayed 1 night in Feb 2024
Response from Aaron on 6 Feb 2024
Thank you, sir! We appreciate the feedback.

10/10 Excellent

Jerilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aaron on 29 Jan 2024
Thank you for the feedback! We hope to see you again.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from Aaron on 29 Jan 2024
Thank you, Jenny! We are glad you enjoyed your stay and hope you will be back.

8/10 Good

Kashden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aaron on 22 Jan 2024
Hello Kashden! Let us know what we can do to make your next stay a 5/5.

10/10 Excellent

Doug

Stayed 1 night in Jan 2024
Response from Country Inn and Suits on 15 Jan 2024
Thank you for staying with us!

10/10 Excellent

Doug

Stayed 1 night in Jan 2024
Response from Aaron on 16 Jan 2024
We appreciate the feedback! We look forward to having you stay with us again in the future.

10/10 Excellent

Doug

Stayed 1 night in Jan 2024
Response from Aaron on 16 Jan 2024
Thank you, Doug! We look forward to having you back!

8/10 Good

Lora

Stayed 2 nights in Jan 2024
Response from Aaron on 5 Feb 2024
Hello Lora! Please let us know what we can do in order to make your next stay a 5/5

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aaron on 8 Jan 2024
Thank you, James! We want to make your next stay a 10/10!

10/10 Excellent

Mary, Escondido

Travelled with partner
Liked: Property conditions & facilities
Close to everything! Easy access to the Beltline.
Stayed 1 night in Jan 2024
Response from Aaron on 8 Jan 2024
Thank you, Mary! We are so glad that you enjoyed your stay.

10/10 Excellent

Coreatta

Liked: Cleanliness, amenities
I loved the breakfast and the rooms were nice, clean and beautiful. I loved the bathroom walk-in shower
Stayed 1 night in Jan 2024
Response from Aaron on 8 Jan 2024
Thank you, Coreatta! We hope you will stay with us again!

10/10 Excellent

Benny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very reasonable rates
We had a great stay at this hotel. Very comfortable & clean. Pool & hot tub were nice. Free breakfast was typical but very satisfying. Easy access off the highway. We will definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Aaron on 5 Feb 2024
Thank you, Benny! Your review made our day : )

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very comfortable and quiet. Great service
Stayed 2 nights in Dec 2023
Response from Aaron on 30 Dec 2023
Thank you, Thomas! Happy New Year!

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Aaron on 30 Dec 2023
Thank you, Angel. Let us know how we can make your next stay a 10/10! Happy New Year!

10/10 Excellent

CASSANDRA

Stayed 3 nights in Dec 2023
Response from Aaron on 16 Jan 2024
Thank you, Cassandra! We hope you will stay with us again!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aaron on 19 Dec 2023
Thank you, Tammy! We hope you will come back to stay with us again!

10/10 Excellent

Bridget

Stayed 1 night in Dec 2023
Response from Aaron on 19 Dec 2023
Thank you, Bridget! We hope you have a fantastic New Year!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Aaron on 19 Dec 2023
Thank you, Peter! Let us know how we can make your next stay a 10/10!

10/10 Excellent

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aaron on 19 Dec 2023
Thank you, Shelli! We are glad you enjoyed your stay.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aaron on 12 Dec 2023
Thank you for leaving feedback! Let us know what we can do to make your next stay with us a 10/10!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostess Clean pool
Stayed 1 night in Dec 2023
Response from Aaron on 9 Dec 2023
Thank you, Brooke! We are delighted that you enjoyed your experience here.

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the three sails in the front. Wish there had been one or more stationary sit down bikes in the workout room.
Stayed 3 nights in Nov 2023
Response from Aaron on 9 Dec 2023
Thank you for the suggestion, Bill!

8/10 Good

Teresa, Bethesda

Travelled with partner
Liked: Staff & service, amenities
The welcome a tall young woman gave us in the evening as we checked in was so pleasant. I wish I had her name to compliment her. There are numerous eating places around it and the location is convenient to major roads. I do think the rugs could be cleaner. I would stay there again.
Stayed 4 nights in Nov 2023
Response from Aaron on 9 Dec 2023
Thank you, Teresa! We hope you will be back. I shared your kind words with Mercy and it made her day :)

10/10 Excellent

Lauren

Stayed 1 night in Nov 2023
Response from Aaron on 19 Dec 2023
Thank you, Lauren! We hope you'll be back in 2024!

10/10 Excellent

Treasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During check in Mercy had the most pleasant attitude and friendly smile ever😊
Stayed 4 nights in Nov 2023
Response from Aaron on 28 Nov 2023
Thank you so much for the kind words!

8/10 Good

Daniel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to where we needed to be, felt a little secluded from area bustle (in a good way), pool was clean, hot tub was hot, rooms were what we needed them to be. Would stay again, and recommend.
Stayed 3 nights in Nov 2023
Response from Aaron on 28 Nov 2023
Thank you, Daniel! We hope your next stay is a 5/5!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, nice pool area, quiet place. Met all our needs. The only downside was that someone had smoked in our bathroom. We assumed it would go away & didn't complain, but the smell was nasty our entire stay.
Stayed 2 nights in Nov 2023
Response from Aaron on 24 Nov 2023
Thank you so much for taking the time to leave a review. We hope you will stay with us again!

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean hotel! Very friendly, hardworking staff. Will definitely be back!
Stayed 2 nights in Nov 2023
Response from Aaron on 20 Nov 2023
We look forward to having you back!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Your guys continental breakfast was the best continental breakfast I ever had a lot of options for breakfast. Great bacon and outstanding waffles.
Stayed 1 night in Nov 2023
Response from Aaron on 20 Nov 2023
Thank you, Cheryl! We are glad that you enjoyed the breakfast!

8/10 Good

Bobby

Stayed 2 nights in Nov 2023
Response from Aaron on 20 Nov 2023
Thank you, Bobby! Let us know how we can make your next stay a 10/10!

10/10 Excellent

Michael, Lincolnwood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we checked into smelled like smoke and deodorant. Luckily there was another room and they moved us. The highway on one side can be a bit noisy at night when you’re trying to sleep and the ac/heat fan isn’t blowing to drown it out. Otherwise it’s a great place.
Stayed 1 night in Nov 2023
Response from Aaron on 20 Nov 2023
Thank you, Michael. We are glad that we were able to move you to a more suitable room. Request an even number room if you prefer the quiet backside of the building.

10/10 Excellent

Mike

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax, sleep and then continue your trip. Indoor heated pool, spa, breakfast, parking, wifi, everything you need for your stay. Friendly staffon top of everything. Thanks ❤️
Response from Aaron on 20 Nov 2023
Thank you, Mike! We are glad that you enjoyed your stay and look forward to having you back.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast was outstanding. Front desk were very friendly and helpful
Stayed 2 nights in Nov 2023
Response from Aaron on 13 Nov 2023
Thank you so much, William! We are glad that you enjoyed your stay!

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Aaron on 13 Nov 2023
Thank you, Melissa! We look forward to having you stay with us again!

8/10 Good

Beckey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very good experience, would definitely recommend and stay again! The pool was nice and clean along with the hot tub. Very friendly staff and good breakfast!
Stayed 1 night in Nov 2023
Response from Aaron on 10 Nov 2023
Thank you, Beckey! If there is something we can do to make your next stay a 10/10, let us know!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Aaron on 10 Nov 2023
Thank you for taking the time to leave valuable feedback! We are so glad that you enjoyed your stay

10/10 Excellent

KENNETH

Liked: Cleanliness
Check-in was good. Property was clean and comfortable. Good location.
Stayed 1 night in Nov 2023
Response from Aaron on 8 Nov 2023
Thank you, Kenneth! We hope you will stay with us again!