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Reviews of Best Western Premier Park Hotel

3.5 out of 5
Best Western Premier Park Hotel
22 S Carroll Street, Madison, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 769 out of 1000 reviews" "
Rating 8 - Good. 168 out of 1000 reviews" "
Rating 6 - Okay. 36 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend staying! Great staff!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you so much for staying with us, Jim! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was right in the middle of Madison
Stayed 2 nights in Apr 2024
Response from Hotel Management on 21 Apr 2024
Thank you so much for staying with us, Jason! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Overture Center where we were attending a concert. Staff was very friendly!
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you so much for staying with us, Patricia! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in downtown Madison.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
Thank you so much for staying with us, Jayne! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Lindsey

Travelled with family, Travelled with partner
What a fantastic place to stay. Lots of little stores, bars and fantastic restaurants.
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Thank you so much for staying with Park Hotel, Lindsey! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Thank you so much for staying with us, Steven! We greatly appreciate your fabulous review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Anand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a great location right in the heart of the State Capitol!
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thank you so much for staying with us, Anand! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying at this historic hotel The renovations are top notch and paying homage to history But the person who helped me tremendously on the phone was Louis He even switched room so both our daughters could have rooms in the same floor! He was SO polite and professional When our daughter Lisa met him upon checking in, she called me later, and said he was fantastic and so wonderful in person making her and her friends feel welcome and safe
Stayed 1 night in Mar 2024
Response from Hotel Management on 28 Mar 2024
Thank you so much for staying with us, Diane! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Mariano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service, front desk, is unique, very helpful , parking valet is very affordable, 25 dollars, the capitol is across the street, the only thing I didn’t like, is the calefacción is too noisy, otherwise , everything is excellent.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you so much for staying with us, Mariano! We greatly appreciate your lovely review and comments, and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying at the hotel. Clean and convenient. Room was spacious. Only complaint was our room needed a full length mirror.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you so much for staying with us, Abby! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you so much for staying with us, Patrick! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
great location, Friendly staff
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Thank you so much for staying with us, John! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

haleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good very nice
Stayed 2 nights in Mar 2024
Response from Hotel Management on 8 Mar 2024
Thank you so much for staying with us, Haleigh! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you so much for staying with us, Michelle! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location, great staff!
Response from Hotel Management on 4 Mar 2024
Thank you so much for staying with us, Edward! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Thank you so much for staying with us, Samantha! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!

6/10 Okay

Norbert

Travelled with partner
Liked: Staff & service
To many homeless people
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for staying with us, Norbert! On behalf of our entire team, we would like to apologize for not exceeding your expectations. At Park Hotel, we strive every day to provide superior customer service and we apologize that we were not able to do that for you. We hope you will consider staying with us again, so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb 2024
Thank you so much for staying with us, Jill! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Azareel

Liked: Property conditions & facilities
Nice people , rooms clean and confortable !
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Feb 2024
Thank you so much for staying with us, Azareel! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Nicole, Feasterville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome! All the staff is so nice, the pool and workout area is awesome and the fruit infused water near the lobby is a bonus! Lots of places to eat in walking distance. Our view of the Capitol Building is stunning!
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Thank you so much for staying with us, Nicole! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

8/10 Good

Lynlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Thank you so much for staying with us, Lynlee! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you so much for staying with us, Wayne! We greatly appreciate your wonderful review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful rooms!
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you so much for staying with us, Amy! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 6 Feb 2024
Thank you so much for staying with us, Matthew! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. They staff are all extremely kind, welcoming and helpful. Room is great.
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Feb 2024
Thank you so much for staying with us, Tim! We greatly appreciate your fantastic review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great spot to stay for a Badger hockey game!
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Feb 2024
Thank you so much for staying with us, Amanda! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison! Go Badgers!

10/10 Excellent

Gabriel, Pembroke Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan 2024
Thank you so much for staying with us, Gabriel! We greatly appreciate your wonderful review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms, comfy beds, outstanding views
Big rooms, comfortable beds, helpful staff, and best view of the Capitol. Food was so-so but acceptable. The place was fully remodeled 8 years ago so all is new. Recommend.
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Thank you so much for staying with us, William! We greatly appreciate your amazing review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Keith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 28 Dec 2023
Thank you so much for staying with us, Keith! We greatly appreciate your fantastic review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very clean and very pretty and decorated beautifully for the holidays, our room was the smallest room we have ever stayed in. The bathroom was so tiny. we had no place to set our Toiletries. It was very cold also. We had to turn the heat upto 77 before we went to bed. We checked in early because we had to meet someone. They were going to charge us $40.00 for early check in unless we got a BW members card. We had one so they didnt charge us. Rooms were non refundable unless we paid 25.00 extra. our tiny room was over 200.00 after taxes and extra charges. Wont be staying here again.
Stayed 1 night in Dec 2023
Response from Hotel Management on 18 Dec 2023
Thank you so much for staying with us, Steve! We greatly appreciate your review and feedback, and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 17 Dec 2023
Thank you so much for staying with us, Destiny! We greatly appreciate your wonderful review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

James

An excellent choice.
Stayed 1 night in Dec 2023
Response from Hotel Management on 16 Dec 2023
Thank you so much for staying with us, James! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on 6 Feb 2024
Thank you so much for staying with us, Richard! We greatly appreciate your fantastic review and we hope to see you again at Park Hotel during your next visit to Madison!

2/10 Terrible

Lori

Stayed 2 nights in Dec 2023
Response from Hotel Management on 13 Dec 2023
Thank you so much for staying with us, Lisa! On behalf of our entire team, we would like to apologize for not exceeding your expectations during your stay. We hope that you will consider staying with us again, so that we can have another chance to provide you with exceptional service.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Dec 2023
Thank you so much for staying with us, Robert! We greatly appreciate your review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

4/10 Poor

Melynda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I recently stayed at this location and gave an amazing review, sadly my stay this time was not the same. Upon checking in I was greeted with nothing but rudeness. From trying to downgrade a prepaid room. When I declined questioning me? I was in town on a personal matter for a child ( medical.) last thing I needed was to be met with kickback when trying to do a simple check in. I love this hotel but will never stay here again as I won't risk this front desk attendant and her attitude
Response from Hotel Management on 5 Dec 2023
Thank you so much for staying with us, Melynda! On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Premier Park Hotel, we strive every day to provide superior customer service. I am sorry that we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope that you will consider staying with us again, so that we can have another chance to provide you with exceptional service.

6/10 Okay

Melynda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I normally am greeted with amazing hospitality, I checked in this visit w/ everything but. Front desk clerk was rude, tried to downgrade my room( which was prepaid.) I stayed the day before and was greeted with complete opposite, nothing was offered from water to map? I will book elsewhere my next stay( which is frequently) to avoid this. Beyond disappointing
Stayed 1 night in Nov 2023
Response from Hotel Management on 5 Dec 2023
Thank you so much for staying with us, Melynda! On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Premier Park Hotel, we strive every day to provide superior customer service. I am sorry that we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope that you will consider staying with us again, so that we can have another chance to provide you with exceptional service.

10/10 Excellent

Melynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy Megan was extremely helpful and friendly. Assisting with area map of local restaurants as well as on site options. Hotel makes your stay pleasant going over and beyond. First hotel I go to when in Madison
Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Thank you so much for staying with Park Hotel, Melynda! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever - very quiet, easy to get to, valet parking was fantastic, bed was amazing!! Staff was polite and friendly. First time at this establishment - will definately go back!!
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Nov 2023
Thank you so much for staying with Park Hotel, Jennifer! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Raymond

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Hotel Management on 21 Nov 2023
Thank you so much for staying with us, Raymond! We greatly appreciate your review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

6/10 Okay

MITCHELL

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you so much for staying with us, Mitchell! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Capitol View
Friendly and welcoming staff, comfy beds, fantastic view of the Capitol from our room. Would definitely return!
Stayed 2 nights in Nov 2023
Response from Best Western Premier Park Hotel Management on 13 Nov 2023
Thank you so much for staying with us, Tania. We appreciate your kind review and we look forward to you staying with us again during your next visit to Madison.

10/10 Excellent

Victoria

Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Thank you so much for staying with us, Victoria! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thank you so much for staying with us, Scott! We greatly appreciate your lovely review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised stay
Was quite surprised with the hotel quality and service, every thing was fantastic
Stayed 2 nights in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thank you so much for staying with us, Alex! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thank you so much for staying with us, Thomas! We greatly appreciate your wonderful review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect
Stayed 2 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you so much for staying with us, Michael! We greatly appreciate your lovely review and feedback, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Kera

Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Nov 2023
Thank you so much for staying with us, Kera! We greatly appreciate your lovely review and we hope to see you again at Park Hotel during your next visit to Madison!

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fashionable nicely decorated hotel.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Thank you so much for staying with us, Robert! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Thank you so much for staying with us, Kelly! We greatly appreciate your lovely review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!