Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Best Western Plus Madison

2.5 out of 5
Best Western Plus Madison
167 SE Bandit Street, Madison, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 195 out of 457 reviews" "
Rating 8 - Good. 146 out of 457 reviews" "
Rating 6 - Okay. 66 out of 457 reviews" "
Rating 4 - Poor. 28 out of 457 reviews" "
Rating 2 - Terrible. 22 out of 457 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Belinda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The massive sign indicating the hotel was blown over and busted.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Belinda,We apologize for any inconvenience caused by the damage to our sign. Our maintenance team will address the issue promptly. We appreciate your feedback and hope to provide a better experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Chelsey

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Ed was amazing, he was very attentive and helpful! Our room was clean, and breakfast was good. Minor thing so noticed like the lampshade in 218 had rust on it.. and the air conditioner didn’t work very well, stayed really hot all night.. but the friendly staff definitely made up for the minor issues.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Chelsey,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that Ed provided excellent service and that you enjoyed our clean rooms and breakfast offerings. Your feedback regarding the minor issues has been duly noted, and we appreciate your understanding. We're committed to continuously improving, and we hope to welcome you back soon for an even more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in from a friendly face at the counter. She was pleasant, helpful and quick. Room was good and super clean.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear William,We're delighted to hear that you enjoyed the comfortable bed and breakfast during your stay with us! Your comfort and satisfaction are our top priorities, and we're glad we could meet your expectations in those aspects. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Michael

Travelled with family and small children
Liked: Staff & service
Average hotel, good coffee in the lobby, Not worth the money for scrambled eggs and needed to ask for towels and such. The staff was kind, smiling and professional!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 3 Mar 2024
Dear Michael,Thank you for your feedback. We apologize for any lack of politeness from our rooms and front desk staff. Providing courteous and helpful service is a priority for us, and we'll address this concern with our team to ensure a more positive experience for our guests. Your comments are valuable to us, and we appreciate your input. We hope to have the opportunity to provide you with a more satisfactory stay on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Gary, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Cheryl

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We checked in at 6:00 PM but when we arrived at the room it had not been cleaned. The hotel was fully booked so we could not be moved to another room. The hotel front desk clerk was the only person working so she had to clean the room in addition to checking in numerous customers. It took 1 1/2 hours before we could get into our room.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Cheryl,We sincerely apologize for the delay and inconvenience you experienced upon arrival. Providing prompt and efficient service is our priority, and we regret that we fell short of this during your check-in process. Your feedback will be addressed with our team to ensure improvements are made in our operations and staffing to prevent similar incidents in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Jean Van

Liked: Cleanliness, staff & service, property conditions & facilities
The sign on the property has been damaged and needs repair.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Jean Van,Thank you for your perfect rating! We appreciate your feedback regarding the damaged sign and will address it promptly to maintain our property's appearance. We look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

4/10 Poor

charles

Business traveller
Liked: Amenities
didnt work. Had the parking lot lights brightening the room all night!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Charles,We apologize for the inconvenience caused by the parking lot lights affecting your room. Your comfort is important to us, and we regret that this issue impacted your stay. We will address this concern promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this matter to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Janis,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with group
The a/c didn't work. It was hot in The room. No air circulated If the air worked it would have been wonderful stay for the time I stayed
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Guest,We apologize for the inconvenience you experienced with the air conditioning during your stay. Your comfort is important to us, and we regret that we fell short in providing a pleasant environment. We appreciate your feedback, and please be assured that we are looking into the issue to ensure such occurrences are minimized in the future. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

charlie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and comfortable with excellent lighting in the bathroom. Walls are a little thin so not really quiet until every body settled in.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Charlie,Thank you for the perfect 5/5 rating! We're pleased to hear that you found the room spacious and comfortable, with excellent bathroom lighting. We appreciate your feedback about the noise level, and we'll certainly take that into consideration for future improvements. Your comfort is important to us, and we look forward to providing you with another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Patricia, Port Saint Lucie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Patricia,We appreciate your visit and the wonderful review you left us with (5 stars). It is quite heartening. When we receive such ratings, we are proud and inspired to provide better service. I am excited to see you again.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price
Tub needs to be caulked shower ring slides down see hole where pipe comes out of wall floor panels buckling
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,We apologize for the maintenance issues you encountered during your stay. Your feedback is crucial, and we regret any inconvenience caused. We will address these concerns promptly with our maintenance team to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

6/10 Okay

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Nellie,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Barbara,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

GEORGE, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 8 Dec 2023
Dear GEORGE,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Ruth

Stayed 1 night in Nov 2023
Response from Hotel Manager on 21 Dec 2023
Dear Ruth,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Sabrina

Liked: Staff & service
Disliked: Property conditions & facilities
The floors in the room we stayed in was coming apart. The floors felt unstable. An update is definitely needed. The staff was friendly and the complimentary breakfast was decent.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Sabrina,Thank you for your feedback. We apologize for any inconvenience caused by the condition of the floors in your room. Your comments are valuable, and we appreciate your understanding. We're pleased to hear that you found our staff friendly and enjoyed the complimentary breakfast. We will certainly take your input into consideration as we continually work to improve our facilities.Sincerely, Hotel Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The location near the interstate is highly convenient.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 19 Nov 2023
Dear Jack,We're glad to hear that our location near the interstate was highly convenient for you. Thank you for the 5-star rating! We appreciate your feedback and look forward to serving you again in the future!Sincerely, Hotel Manager

6/10 Okay

Alexander

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Alexander,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Larry,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely,Hotel Manager

4/10 Poor

Amber

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expedia overbooked the property. So was charged by Expedia and by the hotel because Expedia gave me a room that the hotel didn’t know about. The room had a floor that was leaking from between the floorboards. Everything is old and dingy. Surrounding area still wrecked from the hurricane. Front desk clerk was very apologetic and helped in every way he could. Expedia dropped the ball!!!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Amber,We apologize for the inconvenience and double-charging you experienced due to the overbooking issue. It's unfortunate that the room had maintenance issues, and we're sorry for the condition of the property and the surrounding area. We appreciate your understanding of the situation and the assistance provided by the front desk clerk. We hope that you're able to resolve the billing issue with the third-party booking site. Thank you for sharing your experience, and we hope to provide you with a better stay in the future.Sincerely, Hotel Manager

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was good, good selection of channels, had a pool looked nice but did not use. Offered breakfast but did not get. Would stay again
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 22 Aug 2023
Dear Christine,Thank you for sharing your feedback about your stay. We're pleased to hear that you found the room clean, the staff helpful, and the selection of TV channels enjoyable. It's great that you had access to amenities like the pool, even though you didn't get a chance to use it. We're sorry you missed out on breakfast, and we hope you get to enjoy it on your next stay. We look forward to providing you with another positive experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Jennselik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient for the area of Madison, Customer service is excellent, and great breakfast
Stayed 1 night in Aug 2023
Response from Hotel Manager on 22 Aug 2023
Dear Jennselik,Thank you for sharing your feedback! We're glad to hear that you found our property convenient for the Madison area. It's great that you had a positive experience with our customer service and enjoyed the breakfast offerings. We look forward to providing you with another excellent stay in the future!Sincerely, Hotel Manager

4/10 Poor

Rickey, Cocoa Beach

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was humid even with AC on. Everything was moist. The towels were wet. The ac unit and wall was damaged and had growing mold. The area was covered with a awkwardly placed end table. Found a dirty washcloth hanging on the shower curtain. Had I not arrived late and exhausted, I would have changed.
Stayed 1 night in Aug 2023
Response from GM on 9 Aug 2023
We appreciate your business, I'm sorry your experience was not the best. Please let management know next time so we can better serve you.

10/10 Excellent

earl

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 21 Jul 2023
Dear earl,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

MITCHELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was awesome. Tub is high for handicap person to climb in and out of. Very few breakfast choices. Other Bestwesterns we stay at have more variety.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear MITCHELL,We appreciate your positive feedback regarding the room and are glad to hear that you had a pleasant stay overall. We apologize for any inconvenience caused by the height of the tub as well as the limited breakfast choices. We value your feedback and will take it into consideration as we strive to improve our amenities and services. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Bobbi

Stayed 1 night in Jul 2023
Response from Hotel Manager on 26 Jul 2023
Dear Bobbi, Thank you for choosing us for your recent stay.It is heartwarming to receive a 5-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely,Hotel Manager

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 25 Jun 2023
Dear Ben ,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear William, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

6/10 Okay

Sharon

Travelled with family
Understaffed. Demanding and persistent persons knocking and using key to try to get the room 1:30 am. Called desk. Female hotel employee said can’t help because she is checking in a guest at that moment. There were no surveillance cameras in the hallway. No security or maintenance personnel to deal with the situation.
Stayed 2 nights in May 2023
Response from Hotel Manager on 24 May 2023
Dear Sharon,We apologize for the inconvenience and frustration you experienced during your stay. It's understandable that you were concerned about the lack of staff availability and security measures at that late hour. We take such matters seriously, and your feedback will be shared with our team to address these issues. We strive to ensure the safety and comfort of our guests, and we apologize for falling short on this occasion. Your comments are important to us, and we appreciate you bringing them to our attention. Sincerely, Hotel Manager

2/10 Terrible

Lisa

Stayed 1 night in May 2023
Response from Hotel Manager on 9 May 2023
Dear Lisa,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 7 May 2023
Dear Scott,It makes me very happy to see 10-star ratings.I hope your stay was wonderful and amazing.The rating has left our staff completely speechless.It is an honor to have visitors like you.I eagerly anticipate your next visit here.Sincerely,Hotel Manager

2/10 Terrible

Daron

Stayed 1 night in Apr 2023
Response from Hotel Manager on 19 May 2023
Dear Daron,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

4/10 Poor

RASHEEDAH

Travelled with family
Disliked: Property conditions & facilities
One of the beds sat at angle, i was afraid to lay on it because i thought it would fall over. It was late when i checked in so I made the best of it. I reported to the front desk the next morning and was told it would be looked at. Came. Came back and it was still not fixed. The shower drain was very slow and the flooring was puckering up and made a noise when you walk on it.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 18 Apr 2023
Dear RASHEEDAH,I apologize for the negative experience you had during your stay at our hotel. It's always been our intention to provide our guests with a comfortable and enjoyable stay, and we're disappointed to hear that we fell short in this case.We take guest complaints very seriously, and I'm sorry to hear that your concerns about the bed, shower drain, and flooring were not resolved in a timely manner. We'll be sure to review our procedures and improve our response times to guest complaints in the future.Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Walter

Stayed 1 night in Apr 2023
Response from Hotel Manager on 5 May 2023
Dear Walter,Thanks for staying with us and for appreciating your stay with us by giving us a 5-out-of-5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok but a tad overpriced
It was fine overall but I’ve paid less for better. I travel past here a couple times a year on long road trips and this is the second or third time I’ve made a nighttime stop in this area- I suspect there are only cheap hotels, and slightly overpriced decent hotels along this stretch based on other experiences. So my bad for getting tired here again, knowing better and not wanting to settle for a motel. And take it with a grain of salt that I was tired and cranky. The fridge made a cyclical groaning noise every few seconds; I had to unplug it to be able to sleep. The fake wood floor panels were warped and creaking in the room, and room had a slight smell. The mattresses were pretty hard but still slept alright. But it was clean, safe, and spacious. And Staff were very friendly and decent breakfast.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 12 Apr 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize that your experience did not meet your expectations and that you found our hotel to be a tad overpriced. We appreciate your constructive feedback regarding the noise from the fridge, the condition of the floor panels, and the slight smell in the room. We will address these concerns with our maintenance team to ensure that we are providing the best possible experience for our guests. We are glad to hear that our staff were friendly and that you enjoyed the breakfast. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very large with a jetted tub.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 7 Apr 2023
Dear Jaime,Thank you for sharing your feedback about the hotel bathroom. We're glad to hear that you found the jetted tub to be a nice feature and that you enjoyed your stay overall. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night as we had a family function in town the next day. The room was everything we needed.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 7 Apr 2023
Dear Andrew,Thank you for sharing your feedback about your recent stay at our hotel. We are glad to hear that the room met your needs, and we hope to have the opportunity to serve you again in the future. If there is anything specific, we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 18 Mar 2023
Dear Michael,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 16 Mar 2023
Dear Amy,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Okay

Anne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Mostly was ok, but the pillows were uncomfortable and small and smelled like old laundry. Made it hard to sleep because of that smell.
Stayed 1 night in Mar 2023
Response from GM on 8 Mar 2023
Thanks for your email, we will surely make sure to check and replace those.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and friendly staff
Stayed 1 night in Mar 2023
Response from Hotel Manager on 5 Mar 2023
Dear Patricia,Thank you for taking the time to leave a review. We are glad to hear that you found our hotel clean and our staff friendly. We strive to provide a positive experience for all of our guests, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Decent place to stay
Hotel was clean, slightly dated. Staff was friendly. Breakfast was good.
Stayed 1 night in Feb 2023
Response from Hotel Manager on 1 Mar 2023
Dear John,Thank you for taking the time to leave a review of your recent stay. We are glad to hear that you found our hotel to be clean and that our staff was friendly. We apologize if the hotel's decor appeared slightly dated to you. We are constantly working to improve our facilities to ensure that our guests have an enjoyable and comfortable stay. It is also great to hear that you enjoyed our breakfast offerings. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Manager on 22 Feb 2023
Dear Richard,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 Excellent

ALFRED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pastor C
Nice place to stay as always
Stayed 1 night in Feb 2023
Response from Hotel Manager on 14 Feb 2023
Dear ALFRED,We are delighted to hear that you had a great stay at our hotel. Our team strives to provide the highest quality of service and hospitality, and it's wonderful to know that we exceeded your expectations. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean
Stayed 1 night in Feb 2023
Response from GM on 10 Feb 2023
Thanks for your review please stop in again.

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Yip
Stayed 1 night in Jan 2023
Response from Hotel Manager on 25 Jan 2023
Dear Caroline,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We eagerly await your arrival and look forward to serving you even better. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Lindsay

Stayed 1 night in Jan 2023
Response from Hotel Manager on 7 Mar 2023
Dear Lindsay,Thank you for the 5-star rating. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you back to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Manager on 5 Jan 2023
Dear Eric,It makes me very happy to see 10-star reviews.I hope your stay was wonderful and amazing.The rating has left our staff completely speechless.It is an honor to have visitors like you.I eagerly anticipate your next visit here.Sincerely,Hotel Manager