Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from trenton, ont canada

No room on arrival after being books for 6 months!

Posted 12-Oct-2016
When we arrived after a flight from Canada, we were told that they were overbooked and we did not have a room. They did transfer us to the beautiful Quinta do Monte...not as convenient but a lovely hotel. It appears that the Quinta Perestrella has this problem fairly often from the comments and there was another couple that arrived after us that we're also transferred to another hotel. This is very concerning, but we were well compensated at the Quinta do Monte.
4out of 5
by A verified traveller from Cambridge

Small, oldie worldie hotel with a personal feeling

Posted 16-Sep-2016
Pros: It felt more personal than a larger more modern hotel. The reception staff were very helpful and pleasant. It has very pretty gardens.
Cons: Breakfast-the choice is a little limited and items ran out on the buffet frequently. The lighting in the bathroom and the fixture of the shower head.
Location: It is near a main road so it can be a bit noisy. Well positioned for restaurants and bars as well as access to the town centre by foot or bus.
I think the hotel had double booked the day we arrived in Funchal. They emailed me one day before we travelled to say they were putting us in The Girasoll down the road. The room there was awful! Shabby and unpleasant, although it was clean. our room in the Perestrello was nice with a pleasant balcony. We spent two days in The Girasoll. The breakfast and the pool area were very good there. There were plenty of sun beds and an efficient bar near the pool. Whereas The Perestrello has a very small pool where sunbeds are often all occupied by towels rather than people!!
3out of 5
by A verified traveller

Hotel mit Charme aus früheren Jahren.

Posted 21-Aug-2016
Pros: Kleines Hotel ohne Massenrummel. Zentrale Lage.
Cons: Renovierungen würden gut tun.
Location: Das Hotel befindet sich fußläufig 5 Minuten vom Hafen entfernt. 15 Minuten zur Altstadt. 15 Minuten zum Lido. Also sehr zentral. Viele Restaurants nah
Wir waren 14 Tage in Funchal. Zum Glück liegt das Hotel recht nah am Meer, so dass wir nichts von den Bränden in den Bergen im Hotel abbegkommen haben. 8-2016.
1out of 5
by A verified traveller from España

Un cuatro estrellas de risa.

Posted 14-Aug-2016
Pros: Las flores y árboles que resisten a pesar del hotel
Cons: Todo. Sugiero una visita de los inspectores que dan las estrellas
Location: Ubicación excelente. En las proximidades, el nuevo Funchal y el ambiente de hoteles. Más lejos el viejo Funchal
No entiendo que su entidad Expedía.es participe de la tomadura de pelo que sufren los clientes que se alojan en este hotel. Desde la situación de overbooking que sufrimos al llegar, que supuso el traslado a otro hotel, hasta la falta de profesionalidad del personal de recepción acreditada de forma continua, todo en el hotel desmiente la categoría ****. El hotel no tiene ascensor para subir a las 3 plantas de que dispone, el servicio de la habitación tiene al menos 30 años sin reforma alguna, las camas son centenarias y en lugar de sommier tienen una tabla sobre la que está el colchón. Moverse implica crujidos de todo tipo. El mobiliario de la habitación en consonancia con las camas, el espacio mínimo, el secador de pelo está fijo dentro de un cajón de una mesa, fuera del baño. Para finalizar, un desayuno patético, choped, queso en lonchas caserío o similar, panecillos de repostería duros, algunas frutas, zumos de bote, y café de maquina.
3out of 5
by A verified traveller

Posted 25-Jul-2016
Cons: Breakfast and swimming pool should be improved
Good experience in a hotel that stoped in the past
3out of 5
by A verified traveller from Lyon

1 semaine à Madère

Posted 18-Jul-2016
Pros: La piscine, le petit déjeuner, la propreté, le parking bien pratique .on va à pied dans le centre en 20mn.La clim dans la chambre facile a régler.
Cons: La connexion wifi quasi inexistante sauf faiblement dans le hall.Personnel peu souriant qui ne privilégie pas le contact .
Location: Quartier excentré mais où on trouve des restaurants et supérettes. Le point negatif c'est le bruit de la circulation jour et nuit.
6 nuits à Funchal , pratique pour rayonner à travers l'île car proche de la voie rapide et donc facile pour sortir de la ville.
4out of 5
by A verified traveller from Wales

Would return, lovely quinta in convenient position

Posted 21-Jun-2016
Pros: Small and friendly, very pretty Quinta with lovely garden and pool area in contrast to soulless large hotels in 'hotel strip'. Convenient position.
Cons: Evening meals instead of just snacks would encourage visitors to stay and use bar facilities and lovely balcony. Some furnishing updates needed.
Location: Can walk to old town and harbour but bus stop very convenient for hotel. Several lovely restaurants nearby. Wouldn't bother with hotel strip again.
Overall, a very pleasant place to stay which could easily be improved but nothing detracted from our enjoyment of the visit. The cosmetic improvements needed might even diminish the 'shabby chic' feel of the place. Everything about it (apart from the pillows perhaps) was ideal for us as we prefer small unpretentious hotels especially without the inflated prices that 'boutique' hotels charge. The staff couldn't have been more helpful. Although only a 15 minute walk to the harbour and 20 mins to the old town, the busses made trips convenient (5 minutes and cooler on a hot day). Onward travel to all areas of the island for sightseeing and walking was easy. Altogether it was a wonderful first visit to Madeira. We would definitely recommend the island and the hotel to friends. Thanks to the staff and best wishes for the future.
4out of 5
by A verified traveller from Dorset, England

Nice Hotel, central location,

Posted 02-Jun-2016
Cons: Bed could be a little softer
Location: Plenty of nice resturants within 5 min walk
Freindly and very helpful staff. Breakfast buffet variety to please everyone. Nice pool, plenty of loungers, we would certainly stay again.
4out of 5
by A verified traveller from North Devon UK

Nice little friendly hotel

Posted 27-May-2016
Pros: Small, friendly, helpful staff
Cons: Beds very hard
Location: Ideal location
Nice hotel with all the facilities you need. We had a ground floor room by the small swimming pool which was ideal. Much nicer than the enormous bland anomimous hotel. Good location. 30 minute strioll downhill to old town with gardens on the way. Euro 1.95 bus back up the hill. Plenty of places to eat nearby.
2out of 5
by A verified traveller from salisbury uk

hotel for parties not couples

Posted 18-May-2016
Cons: most things
had to change room due to smell in bathroom broken tiles terrace and no balcony as booked and paid for , pool cold Not heated air con Hot ,carpets threadbare , breakfast boring needs a lot of money spent on it shabby