Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Manchester UK

hotel full of charm and Character.

Posted 12-Apr-2016
Pros: very quite,breakfast good,service good
Cons: the outdoor pool could have been warmer
Location: good access to local buses ,also easy walk to center of Funchal
very relaxing,easy access to Funchal the room was on the very top floor,therefore,we had to climb 4 set of stairs,also very poor view from room the beds were too small and too firm
5 out of 5
by A verified traveller

gepflegtes Hotel am Rande der Hotelstraße

Posted 07-Apr-2016
Ich habe eine Woche in diesem Hotel verbracht und mich rundum wohl gefühlt. Würde das Hotel wieder wählen.
4 out of 5
by A verified traveller from Luton

Lovely old building, big airy rooms, great views

Posted 06-Apr-2016
Pros: Kind, helpful staff, Large airy rooms, close to town & public transport.
Cons: Wi-Fi only available in the lobby. Very comfortable sofas there, but a bit limited. No restaurant but shuttle bus service to other Quality Hotels.
Location: Good views over the town. Next to bus stops for the "hop on, hop off" buses, the airport bus, and lots of other buses. Good little supermarkets nearby
First holiday in Madeira - lovely island, lots of sunshine, clean & safe place to be.
1 out of 5
by A verified traveller from Kingston

Hotel 'forgot my reservation' or some such excuse

Posted 23-Mar-2016
Hotel forgot/lost my reservation and moved me to a much worse hotel within their group with a much worse location. Basically they were overbooked at this hotel so contacted me 1 day before and moved me to a hotel within their group that had plenty of space, and even then Expedia put their address in the subject header so I had to spot and correct it myself to get confirmation). Frantic last minute and stressful. No time to look for other hotels. At checkin hotel still didn't have correct details and only had one room when we booked two. New hotel also had a distressed captured swan which couldn't leave pen -cruel. No refund or part refund offered. Had to walk uphill without a pavement at the new hotel. Very disappointed with Expedia and this hotel. Dont trust them with your booking. Book at a different hotel.
4 out of 5
by A verified traveller

Hotel mit Ambiente, schönes Haus mit Garten

Posted 23-Mar-2016
Location: Man ist in 15 Minuten zu Fuß am Kongresszentrum oder am Meer, in 20 Minuten in Funchal City
Hatte ein schönes Zimmer mit Blick aufs Meer, auf den Garten und kleinen Swimmig Pool, wunderbar. Das Haus hat eher einen Villencharakter, ist keines von den großen klotzigen Hotels, klein, aber fein. Allerdings an einer Kreuzung gelegen. aber nachts ist kein Verkehr und es ist ruhig. Personal war sehr freundlich. Frühstück im hellen Wintergarten oder Terrasse. Es gab allerdings keine WLan-Verbindung in den oberen Zimmern, nur im Foyer.
4 out of 5
by A verified traveller from metz

Posted 12-Mar-2016
Hôtel accueillant , propre, petits déjeuner Top , un peu trop au bord de la route
4 out of 5
by A verified traveller from Cheshire

Heated pool advertised but NOT a heated pool.

Posted 27-Feb-2016
Hotel generally was shabby. Carpets, curtains and linens were all past their sell by date. Overall needed a big face lift.
4 out of 5
by A verified traveller

Posted 25-Dec-2015
Very pleasant small & comfortable hotel very conveniently situated, walkable into the centre
1 out of 5
by A verified traveller from Heidelberg

leider nur vorteilhaft fotografiert

Posted 05-Nov-2015
Cons: Preis-Leistungsverhältnis
Die große Straße unten war gut hörbar, im Zimmer eine recht große Kakerkake ( wohl bereits etwas vergiftet, da sie durch das ganze Zimmer torkelte), das Essen (Hühnersalat für 12,-€ !!! bestand aus ein paar Salatblättern, einigen ungewürzten Hähnchenstreifen, ranzigen Walnüssen und Naturjoghurt). Die Badentlüftung funktionierte nicht und das Frühstücksbüffet war sogar für englische Verhältnisse schlecht. Insgesamt sehr, sehr vorteilhaft fotografiert.
4 out of 5
by A verified traveller from Hampshire

Good small hotel

Posted 18-Oct-2015
Pros: Staff, cleanliness and location
Cons: Some people may need a lift - carrying heavy bags up 3 flights of stairs may be an issue
Location: Funchal town, easy access to the road network, lots to do across the Island
Excellent staff, small and friendly in a good position between Funchal town centre and the hotel / restaurant area. Room spotless in the old building. No lifts which may be an issue for some. Small but functional pool. Breakfast sufficient, not varied much but good quality.