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Reviews of Pestana Royal All Inclusive Ocean & Spa Resort

5 out of 5
Pestana Royal All Inclusive Ocean & Spa Resort
Estrada Monumental, Nr. 275, Funchal

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 85 reviews" "
Rating 8 - Good. 30 out of 85 reviews" "
Rating 6 - Okay. 12 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stefania

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient locations In need of updating.
Stayed 4 nights in Apr 2024
Response from Pestana Royal All Inclusive on 18 Apr 2024
Dear Mrs. Stefania,On behalf of our entire team at Pestana Royal, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Royal. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Royal and regain your trust during your next visit.Warm regards,Karina MejiasGuest Service Manager

8/10 Good

Amol

Travelled with family and small children
Liked: Staff & service, amenities
This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!
Stayed 3 nights in Feb 2024
Response from Miguel Medeiros - Hotel Manager on 12 Feb 2024
Dear Mrs. Amol,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We will look very carefully to your suggestions and work with all the managers to improve those areas.We look forward to hosting you again soon at our hotel! Please let us know when are you coming back, we will prepare everything, especially for your child!!Warm regards, Miguel MedeirosHotel Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.
Stayed 5 nights in Dec 2023
Response from Pestana Royal All Inclusive on 11 Dec 2023
Dear Mrs.Maria, Thank you for your feedback on your stay at Pestana Royal. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Royal, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Royal

6/10 Okay

Leonard, bal harbour

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Miguel Medeiros - Hotel Manager on 17 Oct 2023
Dear Mr. Leonard, On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us.We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Royal

8/10 Good

Walter Munro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the Flowers and plants
Stayed 8 nights in Mar 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.
Response from Pestana Royal All Inclusive on 26 Dec 2022
Dear Mr./Mrs. Sean,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Royal

8/10 Good

Susanne, Orleans

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only negative on our room was the bed mattress. Very uncomfortable, otherwise great spot!!
Stayed 13 nights in Sep 2022
Response from Pestana Royal on 16 Oct 2022
Dear Mr./Mrs. undefined undefined, On behalf of our entire team at Pestana Royal, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Royal. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Royal and regain your trust during your next visit.Warm regards, The Team at Pestana Royal

8/10 Good

Quyen Tuyet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
get the sweet it's really nice for the money
Stayed 8 nights in Jul 2022
Response from Pestana Royal on 18 Jul 2022
Dear Mr./Mrs. adam, We were delighted to hear that your recent stay at Pestana Royal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Royal for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Royal

6/10 Okay

james, Sarasota

Travelled with family
Liked: Cleanliness, staff & service
The property is great for young families (under 10 years old) or retired people. Because there is really nothing to do during the day except be near the pool, you are not downtown so bus is needed. For that though the staff (Flavio Soares from dining, Front Desk Ines Santos and Faria Sousa) are great and always there to explain what and where to go visit items on the island. This mad the trip to Madeira enjoyable. Hotel Ownership: They are cheap! In all aspects, Food, we have food on the grill and the next day it is in the salad and on the buffet sometime two days on it. We had the same soup for five days, often I remarked either the fish was frozen or old either case it has no taste and was like paper ..most fish has texture and can feel the meat. Around the hotel we found repeating places where maintenance is needed has not been done. Direct beach access the hotel does NOT have. You had to leave the hotel and walk up a hill, then walk couple hundred meters and the go down a road and steps to get to the beach. All because the elevator they have been not repaired and has not for a long time. So Hani capped people impossible to visit the beach. This is NOT a 5 five maybe a three star.
Stayed 5 nights in Jun 2022
Response from Pestana Royal on 22 Aug 2022
Sehr geehrter Herr/Sehr geehrte Frau James, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Royal für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen Grüßen,Pestana Royal All Inclusive

8/10 Good

Laslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Pestana Royal on 13 Jan 2020
Dear Guest, Thank you very much for rating us and for your comments. We are looking forward to welcome you back soon! Kind Regards, João Pedro Marques Unit Manager

10/10 Excellent

Ali, Berkshire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just returned from a fabulous 4 night stay at the Pestana Royal and we had a fantastic time.. from the minute we walked in the staff were welcoming and friendly.. The service and food quality in the restaurant was great, the buffet was clean, well stocked, plentiful food and lots of variety. Rooms were clean and comfortable. The pool area and pool bar were great, surrounded by gorgeous tropical gardens. We made use of the free shuttle to Funchal, great service.. would thoroughly recommend and will definitely return to Madeira to this or one of the other Pestana hotels.
Stayed 4 nights in Oct 2019
Response from Pestana Royal on 14 Oct 2019
Dear Guest, thank you very much for choosing the Pestana Royal and for taking your time to write us a review. We are delighted to read that you liked the hotel and spent a lovely holiday with us. We hope to welcome you back soon at the Pestana Royal! Best Regards, João Pedro Marques Unit Manager

8/10 Good

Verified traveller

Liked: Amenities
Stayed 5 nights in Aug 2019
Response from Pestana Royal on 4 Sept 2019
Dear Guest, Thank you very much for rating us. We are looking forward to welcome you back soon! Kind Regards, João Pedro Marques Unit Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Tho hotel is nice however the service needs to be improved. It would be good if the pool staff would require guests to keep the rules, which are on the wall, in and around the pool. We shared a room but needed to ask for soaps and towels reguraly. The provided pick nick basket was the same each day, and very basic. Some staff at the restaurant was quite rude. The shutter bus could run longer and all day long too. There are room to improve the entertainment in the hotel too. Overall we found the standard worsened since last year.
Stayed 10 nights in Aug 2019
Response from Pestana Royal on 4 Sept 2019
Dear Guest, We would first like to thank you for your recent stay in the Pestana Royal Hotel and for taking the time to leave us your review. We are really disappointed to read that we could not fulfill your expectations. We thank you for your constructive critique and would hereby like to reassure you that we already passed it on to the respective departments, as we always strive for improvement. We you would once again like to apologize for not being able to provide you with the level of service you came to expect and would be very glad to have the opportunity to have you back in our hotel for a different experience, one that better defines our service and brand. Kind Regards, João Pedro Marques Unit Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019
Response from João Pedro Marques on 28 Aug 2019
Dear Guest, thank you very much for rating us! Best Regards, João Pedro Marques Unit Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautifully laid out, the vegetation is very pleasing, walking around the property to get to the pool, so lush and green. The staff are amazing, granted there may be one or two who are more difficult, the rest of the staff makes up for. The food could be tastier, however with such an immense buffet there is always something to choose that agrees with you, and the unlimited drinks are splendid. The views to the ocean are beautiful. If I were to go back to Madeira I’d more than likely book here again
Stayed 11 nights in Jun 2019
Response from Maria da Paz Garcia on 2 Jul 2019
Dear Guest, thank you very much for choosing the Pestana Royal and for taking your time to write a review for us. We are delighted to read that you liked the hotel, the surroundings and the service of our staff. We are very happy that you spent a lovely holiday with us and we are looking forward to welcome you back soon the the Pestana Royal! Best Regards, Maria da Paz Garcia Unit Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019
Response from PestanaRoyalUnitSupervisor on 11 Jul 2019
Dear guest, we appreciate the time given to rate us on the platform and we are delighted to know that we were up to your standards and expectations. Best regards, João Pedro Marques Unit Supervisor

2/10 Terrible

sam

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Disappointing for a variety of reasons
From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend
Stayed 3 nights in Jun 2019
Response from Pestana Royal on 1 Jul 2019
Dear Guest, We would first like to thank you for your recent stay in the Pestana Royal Hotel and for taking the time to leave us your review. It is very disappointing to read your words since we continuously strive to meet our guest’s needs and expectations. we would like to apologize for the fact that their service did not meet to your expectations and for any service inconsistencies you may have found while you were visiting us. Maria da Paz Garcia Unit Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Not ideal - Too many old people. Everything caters to the older visitors
Stayed 4 nights in Apr 2019
Response from Pestana Royal on 13 Apr 2019
Dear Guest, Thank you for giving us your feedback about your recent stay in the Pestana Royal Hotel. We are very sorry that your holliday with us was not up to your satisfection. We work hard to create a offer appealing to all groups of guests that visit us. We are looking forward to welcome you back again. Kind Regards, Maria da Paz Garcia Unit Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent as was the service we received at the Pestana Royal. When we did have an issue with our room, it was dealt with in a very professional and friendly manner and even followed up the next day by hotel management, which we thought was excellent.
Stayed 7 nights in Mar 2019
Response from Pestana Royal on 2 May 2019
Dear Guest, Thank you very much for taking some of your precious time to leave us your comment here, and for choosing the Pestana Royal Hotel for your holidays in Madeira. It is with great pleasure that we read your generous words! We are grateful that you had a lovely stay We are looking forward to welcome you back soon in our hotel! Kind Regards, Maria da Paz Garcia Unit Manager

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019

8/10 Good

Michael

It was very good, great range of food and activities.
Stayed 5 nights in Nov 2018
Response from Unit Manager on 2 Dec 2018
Dear Guest, Thank you very much for sharing your kind review! We are grateful to see you had a lovely holiday. We are looking forward to welcome you back soon! Kind Regards, Maria da Paz Garcia Unit Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Maria da Paz Garcia on 7 Nov 2018
Dear Guest, Thank you very much for sharing your kind review! We are looking forward to welcome you back soon! Kind Regards, Maria da Paz Garcia Unit Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing family week
Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.
Stayed 7 nights in Oct 2018
Response from General Manager on 30 Oct 2018
Dear Guest, Thank you for your recent stay with us and for sharing your comments! We are very pleased to read your words and would like to thank you also for the remarks. I can assure you they will be analyzed at a deeper level with the respective departments. We are looking forward to welcome you back soon. Kind Regards, Maria da Paz Garcia Unit Manager

8/10 Good

Maureen, East Sussex. England

Liked: Cleanliness, staff & service, room comfort
Lovely hotel and very polite ,cheerful and helpful staff. We had to change rooms because we both got bad colds, and felt it may have been something in the air vents. Also we had a modernised room with open plan bathroom in the first room, and soon realised that we were open to all. If the door to the room was opened, anybody walking by could see in. Much preferred the privacy of the second, less modern bathroom. Also the standard of the food wasn’t what we expected from a 5 star hotel.
Stayed 7 nights in Oct 2018
Response from General Manager on 24 Oct 2018
Dear Guest, Thank you very much for your recent stay with us and for your feedback! We are glad you had a pleasant stay and found the hotel and staff lovely. We would like to apologize for the situation with the room. We are happy that the reception staff solved it! Once again thank for your review, we are looking forward to welcome you back soon! Kind Regards, Maria da Paz Garcia Unit Manager

8/10 Good

Patricia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel but dining tables too close together in buffet dining area, it can’t cope with the amount of people comfortably. Hotel runs a courtesy bus into Funchal which is great as the hotel is a bit far out for a pleasant walk. The pebble beach is reached by a lift but not a pleasant area. Rooms are lovely, bright and comfortable except mattress is a bit hard but toppers are available upon request. Some of the evening entertainment was very good but the room was unattractive, especially as it was the only bar area. Gardens very attractive. In all a lovely hotel with good service and a reasonable cost.
Stayed 7 nights in Sep 2018
Response from Maria da Paz Garcia on 30 Sept 2018
Dear Guest, Thank you very much for your recent stay in the Pestana Royal and for taking the time to give us your opinion! We are very happy to see overall you had an enjoyable holiday! It would be a great pelasure to have you staying with us again! Kind Regards, Maria da Paz Garcia Unit Manager

8/10 Good

Verified traveller

Good hotel - staff helpful and really good Asian restuarant. Location a little way out of town about 7 euros to get to Funchal 5/10 minutes.
Stayed 6 nights in Sep 2018

8/10 Good

Walter, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and hotel
Perfect position with regular shuttle to Funchal Nice Hotel with good facilities and food
Stayed 7 nights in Aug 2018
Response from Maria da Paz Garcia on 11 Aug 2018
Dear Mr. Walter, Thank you very much for visiting us, and for writing your feedback about your stay. We are glad to hear that you had a memorable experience at Pestana Royal. Indeed, delivering experiences is our core business, and is from comments like yours that we find the motivation to work harder in order to exceed our valued customers’ expectations. Thank you! We look forward to welcoming you back soon, and in the meanwhile we remain, with our kindest regards,

6/10 Okay

Ben, London

Liked: Staff & service, room comfort
Disliked: Cleanliness
Relativitely ok - nice views
Overall ok stay, check in is at 3pm which isn’t really advertised anywhere online other than reviews. Free upgrade to a balcony room. Staff are friendly and informative. Bizarre bathroom situation in which glass separates the room with just a wind down blind but no door. Noticed a few ants on the last day in the room. Food and drink/ separate restaurants felt below standard. Pools was nice but can get busy to grab a space. Good views of the sea and access to the beach.
Stayed 4 nights in Jul 2018
Response from Maria da Paz Garcia on 30 Jul 2018
Dear Valued Guest, Many thanks for sharing your kind review. Look forward to welcoming you back soon. Kind regards and best wishes,

8/10 Good

FatboyBrit, UK

Liked: Staff & service
OK..... so I arrived and I got double booked, so was transferred to the Pestana Casino Park. I really liked the Casino Park hotel. Despite it being jaded and in need of a lick of paint, generally the hotel was decently maintained. The staff were excellent, although the service was just above average they made up for everything alse with a great atitude. The Maitre’d seem to have much of the restaurants well organized but their atitude was great. The bar staff were probably lagging a little but again their atitude was great. The only thing that messed up our stay was this wasn’t the Pestana hotel we were supposed to be in, looking at the reviews afterwards I think we had a lucky escape. If the Pestana Casino Park hotel could do the all inclusive same time next year we would book again and for twice as long. Sadly they dont :(. I’d reccommend thie Casin Park hotel to anyone - it’s not 5 star but great for a holiday). If somebody booked the Pestana Royal I would tell them to cancel based on being double booked. There were 3 other couples from different tour operators that had the same experience as us on the Friday alone.
Stayed 7 nights in Jun 2018
Response from Maria da Paz Garcia on 23 Jun 2018
Dear Guest, Please accept our apologies due to being transferred to an alternative hotel due to unexpected issues at the Pestana Royal. We were so pleased to read that you really enjoyed the alternative hotel we chose for you. Please be assured it is always the last option to move any guests to an alternative hotel. But on occasions we have no alternative due to unexpected situations. We do hope you consider our hotel again in the future should you be visiting Madeira. Kind regards,

6/10 Okay

Miss

Disliked: Property conditions & facilities, room comfort
Not 5 star hotel
The shower would barely work and had real problems with it. Given a room with a connecting door so could hear the peple in the other room. Very poor choice of vegetarian options in the buffet. Staff were generally friendly. Spa ttratments were good. Hotel is ok generally but its not 5 star standard.
Stayed 4 nights in May 2018
Response from Maria da Paz Garcia on 4 Jun 2018
Dear Guest, Thank you very much for your recent stay in the Pestana Royal Hotel and for taking some of your time to write us your review. We are disappointed to see that we weren't able to fully meet your expectations and would like to apologize for the inconveniences found during your stay. In fact, our staff is very friendly and we are glad you enjoyed our Magic Spa. With regard to the issues with the room, we are sorry that you didn't expose them to our receptions staff available 24 hours everyday to make sure every guest request is accurately assessed. Nonetheless, we would once again like to thank you for your feedback and we hope to have the opportunity to better serve you in a near future. Kind Regards, Maria da Paz Garcia Unit Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lola
Very enjoyable stay.
Stayed 4 nights in May 2018
Response from Maria da Paz Garcia on 24 May 2018
Dear Guest, Thank you very much for sharing your kind review and for choosing the Pestana Royal Hotel for your holidays in Madeira! We are looking forward to welcome you back soon. Kind regards, Maria da Paz Garcia Unit Manager

10/10 Excellent

Din, St Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place and in March the need for the beach isn’t too important. The access has been eroded away and difficult to get down to. With that on place I’d give it a 100% all the way around.
Stayed 6 nights in Mar 2018
Response from Maria da Paz Garcia on 2 Apr 2018
Dear Guest, Thank you for your review. We hope to see you again. Kindest Regards,

10/10 Excellent

Ian, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel
Really nice hotel. Good location, staff friendly and helpful. Good selection of tasty food, complete menu change each day
Stayed 4 nights in Mar 2018
Response from Maria da Paz Garcia on 31 Mar 2018
Dear Valued Guest, Many thanks for sharing your kind review. Appreciate your feedback and happy to hear our services and facilities met with your satisfaction; sincerely hope we contributed to a memorable and relaxing holiday experience for you. Look forward to welcoming you back soon. Kind regards and best wishes

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
Having read an unfavourable review I did consider cancelling my stay here. Thank goodness I didn't. I requested a taxi through the hotel from the airport and although we arrived one hour early it was waiting for me. On arrival the check in procedure was quick and I was given a lot of information about the hotel and services. My room was comfortable and spotlessly clean with a lovely view. The bed was very comfortable with good quality linen. There was a large and varied buffet, frequently replenished. I also ate in the Italian restaurant and that was very good. The bar was a little lacking in atmosphere but there was entertainment several evenings. I also took advantage of the shuttle into Funchal town and also a walking tour organised by the entertainments team. I took advantage of a pilates class and a massage, both excellent. Travelling frequently on my own I sometimes feel invisible but the staff here were superb and I felt very comfortable. In particular Christiana in the buffet restaurant and the gentleman on reception who checked me in and out. I regret I did not note his name, but he rememberd my name and room number each time I had a query. I am hoping to visit Madeira again when hopefully it doesn't rain all the time, and this will be my hotel of choice. I only hope it is not so popular there will be no room for me!
Stayed 4 nights in Feb 2018
Response from Maria da Paz Garcia on 21 Feb 2018
Dear Guest, Thank you very much for taking the time to leave such beautiful feedback on your recent stay with us. I am delighted to hear you thoroughly enjoyed your experience and loved our amazing rooms and services. I hope to see you again very soon. Warmest regards

10/10 Excellent

Jeannine, Georgia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years in Madeira at the Pestana Royal
This is one of the best resorts I have been to. The staff were amazing, The views spectacular. The New Years Celebration that they provided was so memorable. Best views of the fireworks!!! If we needed a cab, they got us the best at the best price. Recommended what to see, how to get there, best restaurants.We had wonderful times at the lounge where entertainment was provided nightly. The entertainment was awesome too!! They made us feel like family and that we mattered to them. We needed to get a hotel in Lisbon for our layover home. They went out of the way to help us book. What a blessing that was, the storm up the NE coast of USA caused us to stay in Lisbon an extra 4 days. The recommended hotel was listed as 3* and was by far a 5*.Everything that they did for us was above and beyond.
Stayed 6 nights in Dec 2017
Response from Maria da Paz Garcia on 6 Feb 2018
Dear Guest, Thank you so much for your review. It was a pleasure to welcome you an we hope we can see you at Pestana Royal again soon. Best Regards

8/10 Good

Alan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REVIEW
The buffet was disappointing on some days I think due to the comparatively low room occupancy during I stay. What there was was good but I struggled sometimes to find a choice a liked. It would be good if the staff were provided with uniform trousers rather than jeans which I think sends the wrong message but all the staff gave excellent service
Stayed 5 nights in Oct 2017
Response from Maria da Paz Garcia on 16 Nov 2017
Dear Guest, Thank you for your feedback and on behalf of the entire team I would like to sincerely apologize that your expectations were not met during your recent stay with us. We have taken good note of the points you mentioned and will definitely take up in our daily operational briefings. We would love to have you stay with us again and experience our improvement. Regards, Unit Manager

10/10 Excellent

Peter, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean hotel with superb staff
Our second visit to the wonderful island of Madeira. The Pestana Royal Premium Ocean and Spa Resort, is situated to the west of Funchal within the vast area of modern hotel complexes. It's too far to walk into Funchal, which is not a problem as the hotel provides a courtesy bus into the city centre, which works well. The area around the hotel is a bit bland, but everything you need is provided within the hotel. The hotel is extremely clean, the public areas are spacious and there is a large buffet style restaurant. In addition to the buffet, there are three other restaurants where you need to make a reservation. We tried two and found them quite good. By the pool there is a snack bar. The best thing about the hotel by far is the staff who are excellent. We found them polite, helpful and very friendly. At the rear of the hotel a lift takes you down, where you can access a stony beach, a walkway heads east and via a short tunnel leads to the main promenade. We're not poolside sunbathers, preferring to explore the island instead. There always seemed to be plenty of sun beds available whenever we looked. Music seemed to be play quite a bit around the pool as well. This may not be to your taste. The room (a deluxe, which I think means 'standard') was a tad small but quite comfortable. A safe, kettle, mini-fridge and strong wifi signal was most welcome. We came to have a great holiday and this hotel certainly delivered for us
Stayed 7 nights in Sep 2017
Response from Maria da Paz Garcia on 6 Oct 2017
Dear Guest, Thank you very much for choosing our hotel for your stay, and for your nice words. We have been thoroughly enchanted by your lovely comments, it is through these kind of feedback that we continue to find the passion and motivation to walk every day the extra mile and try to deliver unforgettable experience to our valued customers. We hope to have the pleasure to welcome you back to the Pestana Royal in a not too distant future. Many thanks and best regards, Maria da Paz Garcia Unit Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pestana Royal Madeira
Loved this hotel, nothing was too much trouble for the staff, the hotel was clean and modern and bright. The bedroom was very large with two very big single beds. Lovely bathroom with loads of room (one of my bugbears is having no room in the bathrooms). All of the staff was so friendly and so helpful.
Stayed 7 nights in Sep 2017
Response from Maria da Paz Garcia on 27 Sept 2017
Dear Guest, The Management and all the Staff from Pestana Royal Hotel thank you for your kind feedback. We are delighted to read how much you have enjoyed your stay with us. We also thank you for your kind remarks about the location and the staff. Everybody is doing their best to offer the best service possible. We look forward to welcome you again. With kind regards, The Pestana Royal

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel - clean, good service, good value
Stayed 7 nights in Sep 2017
Thank you! Hope to see you soon! The Pestana Royal

6/10 Okay

Neet, London

Liked: Staff & service, room comfort
Nice enough stay but not 5* as marketed
We received a complimentary upgrade, so room was good size but in need of updating, bathrooms were 'tired' looking and i wiped the surface with dettol wipe as usually do on holidays (lol) and it was 'black' with dirt so cleaniness was not great. Lobby areas were fine but toilets again in need of more attention. We had an influx of arrivals mid-week and there was a shortage of sunbeds. If anything, the friendly and service-orientated staff made the holiday, they met all requests and were very accommodating. The entertainment host (mother was from Goa) was super engaging with people of all ages and backgrounds, real credit to the team.
Stayed 7 nights in Aug 2017
Response from Maria da Paz Garcia on 7 Feb 2018
Dear Guest, Thank you so much for your review. We appreciate the time you took to gives feedback regarding your stay at Pestana Royal. We are sorry that the overall of your experience was not up to your expectations. All the comments made have been dully passed to our Team in order to improve and to correct any situation that could have been incorrect. Thank you so much for your positive comments about the friendliness of our Team. I hope you can consider returning to our property and if you do so please let us know in advance. Best regards, Unit Management

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff and Vacation
My stay at Pestana Royal was Fantastic. With the assistance of Fatima at the Front Desk and Her Staff, she provided me with an excellent room. My Fiance' slept very well and I was able to enjoy the views from our balcony. The meals at the Buffet and other restaurants were delicious. The Pool Bar & Grill was staffed by several excellent Young employees. I especially enjoyed the Hamburgers. Finally the Pools were well maintained and were crystal clear. The Recreation Staff also did an excellent job providing dancing lesson, water aerobics, mini golf and water polo. Thanks to all the Staff for providing an excellent Vacation. Rick Marschall New Jersey, USA
Stayed 7 nights in Jul 2017
Dear Guest, Thank you so much for your review. We are more than happy to know that you enjoyed the services and facilities provided here at Pestana Royal. It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service. Thank you once again for your choice and we are looking forward to your next visit in order to repeat your positive experience. Best Regards from all of us

8/10 Good

Meindert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, very clean, kind personel. On 45 min. walking distance from the towncener. Great room, pay a little extra for seaview: it's worth it. Very good food! Only downside were the worndown matrasses.
Stayed 10 nights in Oct 2023
Response from Pestana Royal All Inclusive on 15 Oct 2023
Dear Mr.Meindert,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Royal

8/10 Good

Remy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Notre séjour s’est globalement bien passé. Après une première découverte en mars 2022, nous avons de nouveau décidé de passer quelques jours de vacances en août 2023 dans cet hôtel. Le personnel de chambre est toujours très agréable et maintient la propreté au niveau attendu. Néanmoins, la qualité de service n’a pas toujours été au rendez-vous comparé à notre premier séjour. En effet, des soins mis à disposition dans les chambres ( crèmes, après shampooing) n’ont pas été distribués cette fois ci. De plus, une formule premium proposant des cocktails ( mojito etc) sont facturé en supplément choses, qui n’était pas mentionné lors de la réservation, ni même qui existait lors de notre premier séjour en mars 2022. En ce qui concerne la nourriture, elle reste correct et varie tous les soirs, ce qui est une bonne chose. La vie dans l’hôtel est très appréciable avec des animateurs qui propose une multitude d’activités ( tennis, volleyball, danse, aquagym, karaoke etc) En ce qui concerne l’environnement extérieur, il est également au rendez-vous avec une très jolie vue depuis l’hôtel, ainsi qu’un accès très facile aux transports en commun ligne 1 et 2. Personnellement , je recommande cet établissement qui , après discussion avec d’autres voyageurs , reste un très bon hôtel à Madere!
Stayed 8 nights in Aug 2023
Response from Miguel Medeiros - Hotel Manager on 28 Aug 2023
Cher Monsieur Remy, Au nom de toute l'équipe de Pestana Royal, nous tenons à vous remercier d'avoir pris le temps de nous faire part de vos avis. Votre opinion est importante pour nous, et qui nous aide à améliorer et à anticiper continuellement les besoins, les préférences et les attentes de nos clients.Nous sommes ravis d'apprendre que, dans l'ensemble, vous avez apprécié votre séjour à Pestana Royal. Au même temps, nous tenons à nous excuser pour ne pas avoir pleinement répondu à vos attentes. Nous avons partagé vos remarques avec nos équipes pour s'assurer que des améliorations soient apportées.Ce fut un réel plaisir pour nous de vous accueillir, et nous espérons que vous nous donnerez une autre chance de vous recevoir à nouveau à Pestana Royal et de regagner votre confiance lors de votre prochain séjour.Meilleurs voeux,L'équipe de Pestana Royal

6/10 Okay

Azita Josefine

Liked: Cleanliness, staff & service
Wer aufgrund der Bewertungen und Kategorisierung eine etwas höhere Erwartungshaltung aufbaut, sollte ein anderes Hotel wählen. Die unterschiedlichen Bereiche sind sehr unterschiedlich gestaltet, aber sicherlich keine 5*.Das Personal ist auf natürliche Art und Weise sehr hilfsbereit und freundlich. Wirklich angenehm! Der Service beim Essen ist allerdings fast übereifrig. Da wird einem schon mal der Teller weggenommen, während man den letzten Bissen in den Mund schiebt. Aber auch hier ist mir jeder freundlich begegnet. Ich habe nur Frühstück und Abendessen im Hotel gegessen. Ich habe mir täglich ein Lunchpaket bestellt. Schön, dass es die Möglichkeit gibt, aber es ist sicherlich nicht 5* wert. Jeden Tag gab es das gleiche: 2 Scheiben trockenes Brot mit 1 Scheibe Käse und 1 Scheibe Schinken, 1 Apfel, 1 Stück Kuchen, 1 kl. Flasche Wasser und 0,2l Fruchtsaftgetränk. Hier kann man mindestens das Sandwich verbessern. Es gibt doch verschiedene Sorten Käse, man kann mal Kräuter, Salat o.ä. mit drauflegen. Auch nicht 5* wert ist das Zimmer. Meines war zwar geräumig und der Balkon schön nutzbar, aber das Mobiliar doch schon älter, der Teppich abgetreten und die Steckdosen mußte man suchen, teilweise waren sie versteckt zB hinter dem Nachtisch auf Scheuerleistenniveau. Im Bad gab es keine einzige Steckdose. Unten am Strand wird gebaut, bald könnte der Meerblick verdeckt sein. Der Garten des Hotels ist hübsch und gemütlich angelegt, dafür hat die Bar eher die Atmosphäre einer Kegelbahn.
Response from Miguel Medeiros - Hotel Manager on 6 Jun 2023
Sehr geehrte Frau Azita Josefine, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihren Erfahrungen im Pestana Royal mitzuteilen. Ihre Meinung ist uns sehr wichtig, damit wir unsere Arbeit verbessern können.Wir entschuldigen uns aufrichtig dafür, dass wir Ihren Erwartungen nicht vollständig entsprochen haben und die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Ihre Anmerkungen wurden an unsere Teams weitergegeben, um sicherzustellen, dass Verbesserungen vorgenommen werden.Wir danken Ihnen für Ihren Aufenthalt im Pestana Royal. Wir hoffen, dass diese Erfahrung Ihren Eindruck von unserem Hotel nicht dauerhaft getrübt hat. Wir würden uns freuen, diese Erfahrung bei Ihrem nächsten Aufenthalt zu ändern.Mit freundlichen Grüßen Pestana Royal team

2/10 Terrible

Saeed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Speisesaal war zu klein, deshalb wurde sehr eng bestuhlt. Das Essen war gut, Die Personal sind sehr freundlich und nett, ausser einer Rezeptionistin!
Stayed 5 nights in Mar 2023
Response from Pestana Royal All Inclusive on 3 Apr 2023
Dear Mr.Walter Munro, On behalf of our entire team at Pestana Royal, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Royal. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Royal and regain your trust during your next visit.Warm regards, The Team at Pestana Royal

8/10 Good

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren sehr zufrieden. Ein paar Kleinigkeiten könnte man noch verbessern. Das Personal ist Mega-freundlich und zuvorkommend, mindestens 5 •••••!!!Das Hotel können wir absolut weiterempfehlen.
Response from Pestana Royal All Inclusive on 17 Jan 2023
Sehr geehrter Herr Bruno, im Namen unseres gesamten Teams des Pestana Royal danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Royal begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Royal

6/10 Okay

Manuela

Liked: Staff & service
Nicht der „ Burner „
Sicherlich keine 5 Sterne! Zimmer geräumig, jedoch nicht sehr sauber (viel Staub in den Ecken), die Ausstattung schon sehr in Jahre gekommen (Fußboden mit Kratzspuren, viele abgenutzte Ecken)! Das Essen leider auch nicht der Hit! Top allerdings die Rezeption, sowie der Service! Schade, hatten laut Beschreibung deutlich mehr erwartet…
Stayed 7 nights in Dec 2022
Response from Pestana Royal All Inclusive on 17 Jan 2023
Sehr geehrter Herr Brurner, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihren Erfahrungen im Pestana Royal mitzuteilen. Ihre Meinung ist uns sehr wichtig, damit wir unsere Arbeit verbessern können.Wir entschuldigen uns aufrichtig dafür, dass wir Ihren Erwartungen nicht vollständig entsprochen haben und die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Ihre Anmerkungen wurden an unsere Teams weitergegeben, um sicherzustellen, dass Verbesserungen vorgenommen werden.Wir danken Ihnen für Ihren Aufenthalt im Pestana Royal. Wir hoffen, dass diese Erfahrung Ihren Eindruck von unserem Hotel nicht dauerhaft getrübt hat. Wir würden uns freuen, diese Erfahrung bei Ihrem nächsten Aufenthalt zu ändern.Mit freundlichen Grüßen Pestana Royal All Inclusive

10/10 Excellent

Andreu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto
Response from Pestana Royal on 19 Dec 2022
Estimado Sr./Sra. Andreu: Estamos encantados de saber que su reciente estancia en Pestana Royal ha sido de su agrado y que la ha disfrutado de principio a fin. Nuestro personal quiere agradecerle sus amables palabras.Muchísimas gracias por haber elegido Pestana Royal para pasar sus vacaciones. Estamos deseando volver a recibirlo muy pronto en nuestro hotel.Saludos cordiales, Pestana Royal