Late check-in, still had to wait in a long line bc the poor guy at the front was dealing with a slow computer system. Rather than help him, the owner was busy eating in the back (at midnight?) There were at least 8-10 parties waiting to check in, but he left his employee to flounder.
The room absolutely reeked of cigarette smoke. (I had requested non-smoking) but the check-in line was so long, we didn't bother to try for a diff room bc we were exhausted. Definitely not a great choice