Exterior

Reviews of La Quinta Inn & Suites by Wyndham Macon

2.5 out of 5
La Quinta Inn & Suites by Wyndham Macon
3944 River Place Dr, Macon, GA

Reviews

6.4
Rating 10 - Excellent. 224 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 191 out of 1001 reviews" "
Rating 4 - Poor. 175 out of 1001 reviews" "
Rating 2 - Terrible. 176 out of 1001 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Jason,We are thrilled to hear that you had a fantastic stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Key

Good
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 13 Apr 2024
Hi Key,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Sebastiano

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We really like the area but the hotel is very bad the beds very uncomfortable they are to soft for my taste. We love La Quinta but this one needs attention it’s very old.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 10 Apr 2024
Hi Sebastiano,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments and would like to address the concerns you've raised.We're glad to hear that you enjoyed the area where our hotel is located. We understand that the comfort of the beds is a crucial aspect of a good night's sleep, and we apologize if the softness of the beds did not meet your personal preference. We strive to provide a range of bedding options to accommodate the varying preferences of our guests, and we apologize if we fell short in this regard.We appreciate your loyalty to the La Quinta brand, and we apologize if our property did not meet your expectations. We understand that the age of the hotel may have impacted your overall experience. Please be assured that we are continually working to improve our facilities and address any areas that require attention.Your feedback is valuable to us, and we will take it into consideration as we make ongoing enhancements to our property. We appreciate your understanding and patience as we work to provide a better experience for our guests.Thank you for taking the time to share your feedback with us. If there is anything else we can do to assist you or if you have any further suggestions, please feel free to reach out to our customer service team. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

2/10 Terrible

Keith

Travelled with partner
Disliked: Cleanliness
Room we were given reeked of smoke. There is no way the cleaning people missed this. Sad they would try to rent the room without taking care of this. The only credit here goes to the front desk. They found us another try room but it was not very clean. Breakfast was good at least
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Keith, We appreciate your feedback regarding your recent stay. We regret to hear about the odor issue you experienced in your room. We appreciate your recognition of our front desk staff's efforts in accommodating you. Rest assured, we will address your concerns with our housekeeping team. Nonetheless, we are glad that you enjoyed the breakfast during your stay.

8/10 Good

Dilip

Travelled with group
Liked: Cleanliness, property conditions & facilities
We’re 5 golfers stayed for two nights with our own rooms and we all sharing our thoughts next day about the hotel and room and we all said it’s very good 👍
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Dilip,We are delighted to hear that you and your group had an enjoyable stay and appreciated the hotel and rooms. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Walt

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Apr 2024
Hi Walt,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Eddie

Travelled with family
Chair looks old and not clean in our room, bathroom needs to be updated.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Eddie, We appreciate your feedback regarding the chair and bathroom. Your comments have been duly noted for further consideration and improvement. We aim to provide a comfortable stay for all our guests and will address this matter accordingly. Thank you for bringing this to our attention.

6/10 Okay

Nicholas

Liked: Staff & service
Internet did not work. Bathtub needed new enamel. View from window was a brick wall 10 feet away. Don't stay here if barking dogs annoy you.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Nicholas, We apologize for the inconveniences you experienced during your stay. Guest feedback is valuable for us to make improvements where necessary. We recommend future guests to reach out for any specific requests or concerns prior to their stay for a more tailored experience.

8/10 Good

Onalee

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Onalee, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Doug

Disliked: Cleanliness, amenities
Poor condition
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 15 Mar 2024
Hi Doug,Thank you for providing feedback about your recent stay at our hotel. We apologize if you found the condition of our hotel to be poor, and we appreciate you bringing this to our attention.We strive to maintain high standards of cleanliness and upkeep throughout our property, and we regret that we fell short of your expectations. Your satisfaction is important to us, and we take your feedback seriously.We would greatly appreciate it if you could provide us with more specific details regarding the areas or aspects of the hotel that you found to be in poor condition. This will help us to identify and address the issues more effectively.Please be assured that we value your feedback and will take the necessary steps to ensure improvements are made. We hope you will consider giving us another opportunity to provide you with a better experience in the future.

8/10 Good

Onalee

Disliked: Cleanliness, amenities
Hallways are dirty.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 14 Mar 2024
Hi Onalee,Thank you for bringing to our attention the issue with the cleanliness of the hallways in our hotel. We apologize for any inconvenience or dissatisfaction this may have caused during your stay.Maintaining a clean and pleasant environment throughout our hotel, including the hallways, is essential to us. We take your feedback seriously, and we will address this matter with our housekeeping team to ensure that proper cleaning standards are consistently followed.We appreciate your understanding and bringing this matter to our attention. If there is anything else you would like to share or if there are any specific areas that require immediate attention, please do not hesitate to let us know. We value your patronage and aim to provide you with an improved experience during future stays.Thank you for your feedback, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Akeelah

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 3 Apr 2024
Hi Akeelah,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Akeelah

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Akeelah,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Deyonte

Business traveller
Bugs and dirty sheets when I got here. Left immediately
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 8 Mar 2024
Hi Deyonte,We are sorry to hear about your negative experience during your recent stay at our hotel. This is not the level of cleanliness and comfort we strive to provide, and we regret the inconvenience caused.We take these matters very seriously, and we will immediately investigate and address the issues you mentioned with our housekeeping and pest control teams. Our goal is to ensure that our guests have a clean and enjoyable stay, and we apologize for failing to meet your expectations.We understand your decision to leave the hotel. We appreciate your feedback as it helps us identify areas for improvement and take necessary actions to prevent similar incidents from happening in the future.

6/10 Okay

Thayumanasamy

Liked: Staff & service
The area surrounding the property was quite. But the bathtub was not draining properly. There was a missing wash basin stopper.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 8 Mar 2024
Hi Thayumanasamy,Thank you for taking the time to provide feedback on your recent stay at our property. We appreciate your positive comment about the quiet area surrounding our hotel.However, we apologize for the inconveniences you encountered with the bathtub drainage and the missing wash basin stopper. We understand the importance of functional and well-maintained facilities, and we regret that we fell short in these areas during your stay.Please be assured that we will address these issues promptly with our maintenance team to rectify the drainage problem and ensure that all necessary amenities are in place for our guests' convenience.We appreciate your understanding and bringing these matters to our attention. Your feedback is invaluable in helping us improve our services and facilities. We hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.

2/10 Terrible

Wendy

Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Guest Relations Management on 8 Mar 2024
Hi Wendy,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Paul,We're sorry to hear about your experience. Your feedback is important to us as we strive to maintain high cleanliness standards at all times. If you have any further comments or concerns, please feel free to reach out to our management team for assistance.

8/10 Good

Bryan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The first impression was great, but as we looked around, we realized that the place needs a refreshing. Things look worn and scuffed, especially the carpets in the hallways and elevators. Overall, we were impressed, but could have been more. Except for the fellow we figured was the manager, the staff was mostly indifferent. They just need to try a bit harder and it could be very nice!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 28 Feb 2024
Hi Bryan,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive initial impression and your constructive comments regarding areas where we can improve.We understand your observations regarding the need for a refreshing in certain areas of our property. As a part of our ongoing commitment to guest satisfaction, we are continuously evaluating opportunities for updates and improvements. Your feedback highlights areas where we can focus our efforts to enhance the overall guest experience.We apologize for any indifference you experienced from our staff. Providing exceptional customer service is a top priority for us, and we regret that we fell short of your expectations in this regard. We will address this matter with our team and reinforce the importance of attentiveness and friendliness in every guest interaction.We appreciate your valuable feedback and will take it into consideration as we continue to strive for excellence. We hope to have the opportunity to welcome you back in the future, offering a more refreshed and improved experience that reflects our commitment to guest satisfaction.Thank you for choosing our hotel, and we look forward to the chance to exceed your expectations in the future.

8/10 Good

Thomas

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Thomas, We appreciate you choosing our hotel for your stay! If you encountered any issues during your time with us, please don't hesitate to contact us directly so we can make things right for you. We hope to welcome you back soon for an even better experience!

4/10 Poor

Crystal

Travelled with family
We were greatly disappointed in the quality of the room. The bathroom had water damage, mildew around the tub, and above on the wall. The tub barely drained. Initially we did not even have a hair dryer and a working coffee maker. The breakfast area seemed as though it was wiped down with a dirty cloth. The pipes were extremely loud and everytime someone opened the auxiliary exit door an alarm sounded. The only saving graces were that the bedding was clean, the beds were comfortable, and the staff was pleasant and helpful.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Crystal,We understand the disappointment you experienced during your stay, and we appreciate you bringing these concerns to our attention. We regret any inconvenience caused by the issues with the room, such as the water damage, mildew, drainage problems, and the initial lack of certain amenities. We will address these matters with our housekeeping and maintenance teams to ensure they are promptly resolved and improve our room preparation process.Regarding the cleanliness of the breakfast area, we apologize for any lapses in our standards and will ensure that proper cleaning procedures are followed and maintained in the future. We also apologize for any disruptions caused by the loud pipes and the auxiliary exit door alarm. We will look into these issues to minimize any disturbances to our guests.We appreciate your feedback about the comfort of the beds, cleanliness of the bedding, and the pleasant and helpful staff. We strive to provide a comfortable and enjoyable experience for our guests, and we're glad that these aspects of your stay were positive.Thank you for sharing your review. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.

6/10 Okay

Michael

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Michael, We appreciate you taking the time to review our hotel. Should you have any further details to share about your stay, please don't hesitate to reach out to us directly. We value your input and look forward to hearing from you.

4/10 Poor

Erwin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice desk staff. Bathroom: no ventilation, bathtub dirty and worn, floor filthy especially behind the doors, hairdryer broken; A/C unit cover broken and very loud, too loud to use at night; beds saggy; doors and trim very dirty; desk chair filthy - had to cover it with a towel to use; dogs (multiple) barking between 1:30 - 3:30 during the night.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Hi Erwin,Thank you for providing feedback about your recent stay at our hotel. We sincerely apologize for the issues you experienced during your visit. Your feedback is extremely valuable to us as it helps us identify areas for improvement.We apologize for the lack of ventilation in the bathroom and the condition of the bathtub. We strive to maintain cleanliness throughout our property, and we're sorry that we fell short of your expectations in this regard. We will address these issues with our housekeeping team to ensure that they are rectified immediately.The broken hairdryer, the noisy A/C unit, and the saggy beds are not up to our standards, and we apologize for the inconvenience caused. We will have our maintenance team address these issues promptly to ensure a more comfortable stay for our guests.We take cleanliness seriously, and we apologize for any areas that were not up to par, including the doors, trim, and desk chair. We will address these concerns with our housekeeping team to ensure that our standards are consistently met.Regarding the noise from dogs, we apologize for the disturbance during your stay. We will look into this matter to ensure that our guests have a peaceful and enjoyable experience.We truly appreciate your feedback, as it helps us improve our services and facilities. We value your business and hope to have the opportunity to provide you with a much-improved experience on a future visit. If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please feel free to reach out to our management team.Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused. We hope to have the chance to regain your trust and welcome you back in the future.

10/10 Excellent

Moises

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Moises,We're thrilled to hear you had a wonderful stay with us! Please don't hesitate to reach out if you need any assistance in the future.

10/10 Excellent

William

Travelled with family
Liked: Amenities
Great price and very nice room
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Hi William,Thank you for taking the time to provide feedback about your recent stay at our hotel. We're thrilled to hear that you found our room to be very nice and that you were satisfied with the price.Providing a comfortable and pleasant experience at an affordable price is important to us, and we're delighted that we met your expectations in this regard. We strive to offer well-appointed rooms that meet the needs and preferences of our guests.We appreciate your positive feedback and recommendation. We hope to have the opportunity to welcome you back in the future and provide you with another great stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to hosting you again soon.

6/10 Okay

Robanna

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Some stuff is renovated but stuff that isn’t is pretty run down. Pretty clean and staff is nice.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Hi Robanna,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your kind words about the cleanliness of our property and the friendliness of our staff.We apologize for any inconvenience caused by areas that have not yet been renovated and may appear run down. We are continually working on improving our facilities and appreciate your understanding as we prioritize different areas for renovation.We value your feedback, and it will be shared with our management team as we assess and plan future renovations. We aim to provide a comfortable and enjoyable experience for all our guests, and your comments will help us in our efforts to enhance our property.Thank you for your recommendation of our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was very old and dirty.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Hi Richard,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the experience you had and the inconvenience caused by the condition of our property.We are sorry to hear that you found the hotel to be old and dirty. We strive to maintain a clean and well-maintained environment for our guests, and we regret that we fell short of your expectations during your stay. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure that such issues are rectified.Your satisfaction is important to us, and we appreciate your feedback as it helps us identify areas for improvement. If there is anything else you would like to share or if you have any further questions, please do not hesitate to reach out to us directly.We hope that you will consider giving us another opportunity to provide you with a more positive and enjoyable experience in the future.

6/10 Okay

Rodolfo

Poor maintenance! Place needs renovation
Stayed 6 nights in Jan 2024
Response from Guest Relations Management on 31 Jan 2024
Hi Rodolfo,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced due to poor maintenance. We understand the importance of maintaining our property to ensure a pleasant and comfortable stay for our guests, and we regret that we fell short of your expectations in this regard.We appreciate your observation that our place is in need of renovation. We continuously assess our facilities and prioritize renovations to provide an improved experience for our guests. Your feedback is valuable to us, and we will take it into consideration as we plan for future improvements and renovations.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, once renovations are complete, to provide you with an enhanced experience.

8/10 Good

holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Hi Holly,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Whitney

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I first checked in and got a room the door handle was broke. I then went back to desk and they assigned me another room turns out that door handle was broke as well. Went back a third time and my key card didn’t work. Finally got a room. The room was very dirty and rough looking. My tv also was not hardly working as well. Two lamps were not working as well. The staff was nice but the stay was not.
Stayed 4 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Whitney,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the broken door handles, cleanliness of the room, and faulty TV and lamps. Your comments will be shared with the appropriate team members for their immediate attention and improvement. We value your business and hope you will give us another chance to provide you with a better experience in the future.

2/10 Terrible

Francheska

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 17 Jan 2024
Hi Francheska,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
Very old and tired property. Spend a little more and get a decent place
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Scott, Thank you for sharing your feedback with us. We apologize if our property did not meet your expectations. We strive to offer comfortable accommodations to all our guests and appreciate your input. We value the opportunity to improve and hope to welcome you back in the future for a better experience.

8/10 Good

Natalie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and hotel staff was kind and accommodating to our needs. They were very helpful in answering questions and finding solutions to our problems.
Stayed 3 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Natalie,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our property to be nice and our staff to be kind and accommodating. We always strive to provide excellent service and assist our guests with any questions or concerns they may have. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a pleasant experience
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Susan,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that your experience was pleasant. We strive to provide exceptional service and it is gratifying to know that we were able to meet your expectations. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Alex Shulya

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Alex,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Hi Mark,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Kymber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible, very dirty and smelled bad. Afraid to take my clothes home after sleeping in them on top of the bed.
Stayed 1 night in Jan 2024
Response from Manager on 7 Jan 2024
Hello Kymber,We sincerely apologize for falling short of your expectations during your stay with us. Please know that cleanliness is of the utmost importance to us, and we take your feedback seriously. We encourage our guests to voice any concerns during their stay so that we can address them promptly. We appreciate your feedback and will ensure that our housekeeping team is made aware of your concerns.

10/10 Excellent

Kisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Kisa,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Kisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Kisa,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We hope to welcome you back soon!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Frederick,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Erin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to be moved due to loud people down the hall and were moved right away! Helped us get a good night’s sleep.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Erin,Thank you for sharing your feedback with us. We're glad to hear that we were able to swiftly address the issue and provide you with a peaceful sleep experience. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Roger,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We strive to provide exceptional service to all of our guests, and we are thrilled that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon!

4/10 Poor

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly, eating area and reception and eating area were nice. However, hall to go to room smelled terrible! Our non-smoking room smelled of cigarette smoke. The bathroom had a thick layer of dust on the vent and hair all over the tub and shower. Carpet tack strips were exposed and carpet was filthy.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 29 Dec 2023
Hi Michelle,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your kind words about our friendly staff and the pleasant atmosphere in our reception and eating areas. However, we sincerely apologize for the issues you encountered during your stay.We understand the importance of maintaining clean and fresh-smelling hallways, and we apologize for falling short in this regard. We will investigate the source of the unpleasant odor and take immediate steps to address it to ensure a more pleasant environment for our guests.We also apologize for the cigarette smoke smell in your non-smoking room. We have strict policies in place to ensure that our rooms remain smoke-free, and we apologize for any inconvenience caused. We will investigate this matter and take necessary measures to prevent similar occurrences in the future.Additionally, we apologize for the cleanliness issues you experienced in the bathroom, including the dust on the vent and the hair in the tub and shower. Cleanliness is a top priority for us, and we regret that we did not meet our own standards. We will address these concerns with our housekeeping team to ensure that such oversights do not happen again.We appreciate your feedback, as it helps us identify areas for improvement. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to provide you with a much-improved stay in the future.

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 29 Dec 2023
Hi Alexander,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 27 Dec 2023
Hi Emily,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Danielle

Travelled with partner
Liked: Amenities
The room was not as up to date as the outside of the building
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 22 Dec 2023
Hi Danielle,Thank you for providing feedback on your recent stay with us. We appreciate your comments regarding the appearance of the room in comparison to the exterior of the building.We strive to ensure that both the interior and exterior of our property meet the expectations of our guests. We apologize if the room did not meet your expectations in terms of its modernity. We continuously work on updating and enhancing our accommodations to provide a comfortable and enjoyable experience for our guests.Your feedback is valuable to us as it helps us identify areas where improvements can be made. We will take your comments into consideration as we plan future updates and renovations.We appreciate your understanding and hope that this issue did not overshadow the overall enjoyment of your stay. If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to our customer service department directly. We would appreciate the opportunity to address any specific issues you encountered during your stay.Thank you for choosing our hotel, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Steffony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Guest Relations Management on 22 Dec 2023
Hi Steffony,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Let me first say that I rarely leave reviews, but this hotel was so bad, I found it necessary to warn others. We had a quick overnight with my daughter, who is in a wheelchair. This hotel smelled terrible on the first floor. The elevator was not conveniently located near the entrance but really far away done a long corridor. Very old. Our room barely fit her wheelchair due to the furniture configuration. This is very old hotel that needs a lot of care and updating. The staff was nice but I will never stay here again. It was the worst night I had in a while. From the automatic doors at the front entrance that didn’t open to the very sad accommodations for those with disabilities, I am disappointed in La Quinta. They could do much better. This made a trip with my daughter very difficult because I was the only one handling get care and all of our luggage.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 21 Dec 2023
Hi Jennifer,Thank you for taking the time to share your experience at our hotel. We sincerely apologize for the disappointments and inconveniences you faced during your stay, particularly regarding the accessibility and condition of the facilities.We deeply regret that the hotel's first-floor smell and the inconvenient location of the elevator made your experience less enjoyable. We understand the importance of a comfortable and accessible environment, particularly for guests with disabilities, and we apologize for not meeting your expectations in this regard.We appreciate your feedback regarding the furniture configuration in the room. We understand the significance of having adequate space to accommodate mobility equipment, and we apologize for any inconvenience this may have caused. Your comments will be taken into consideration as we strive to improve the overall accessibility and comfort of our rooms.Regarding the automatic doors at the front entrance, we apologize for any malfunction you experienced. We will investigate and address this issue promptly to ensure that all entry points are functioning properly.We genuinely apologize for any difficulties you encountered during your trip due to the hotel's shortcomings. We appreciate your kind words about our staff, and we are disappointed to hear that we were unable to provide a more positive experience overall.Your feedback is extremely valuable to us as we continuously work to improve our facilities and services. We hope you will reconsider giving us another opportunity in the future to provide you with the high-quality experience you deserve.Once again, we apologize for the inconveniences you faced and thank you for bringing them to our attention.

10/10 Excellent

Von

Stayed 1 night in Dec 2023
Response from g on 9 Jan 2024
Hi Von,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Grady

Liked: Cleanliness, staff & service, property conditions & facilities
VERY COMFORTABLE REASONABLE PRICE CLEAN AND GOOD COFFEE.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Hi Grady,Thank you for taking the time to share your positive review of our hotel. We are delighted to hear that you found your stay with us comfortable, reasonably priced, and that you enjoyed the cleanliness and quality of our coffee offerings.Providing a comfortable and enjoyable experience for our guests is our top priority, and we are thrilled that we met your expectations in these areas. Your kind words regarding our pricing, cleanliness, and coffee are greatly appreciated.We value your patronage and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out to us.Thank you once again for choosing our hotel. We look forward to serving you on your next visit.