Hi Robert, We had sent several messages to the phone provided as we tried to arrange payment & bond prior to the arrival time. We would have then been able to send you the late arrival instructions. We hope you enjoyed your weekend in Mackay.

Thank you Daniel we're glad you enjoyed your stay with us & hope you return soon.

Thank you Anand, we are glad you enjoyed your stay with us and our deepest sympathy with your loss.

Hi Danny, Thank you for staying with us last week we're glad you enjoyed your stay.

Hi Robert, it was great having you stay with us through New Years 2024. We hope to see you again soon.

Hello Anonymous, We advise guests of the upgrade to door locks & access panels as they are different from previous hardware. Additional amenities & services can be purchased from Reception during staffed hours. We are in progress of changing over the pedal bins to larger bins in the kitchens. Thank you for your patrionage.

It is always a pleasure to have you stay with us Alistair & Debra.

Thank you Pauline it was great having you stay with us & we hope to see you back again.

Thanks Mark for your review.

Hi Melinda, it was great having you stay with us & we hope to see you back again soon.

Thanks Allan, always a pleasure having you stay with us.

Hi Maria, we are sad to see Rebecca did not enjoy her 1 night stay with us.

Thank you for staying with us last weekend. We hope to see you again soon.

Hi Wade, Thank you for letting us know we have checked the kettle for the one night you stayed & found no mold only limescale which has been cleaned.

Hi Andrew, thank you staying with us last week. Hope to see you back again soon.

Thank you Peter for your review. Please come again soon.

Thanks for your review Neil. While our reception office is open from 9am to 5.30pm Monday to Saturday, Sunday is from 10am to 4pm. We also have an after hours phone answering service guests can call if requiring assistance.

Hello Helen, I'm sorry to hear you did not enjoy your stay. We have engaged a local carpet cleaning company to refresh our rooms and sincerely hope to come again.

Thanks Samantha for your review. We're glad you enjoyed your special weekend.

Thank you LaNiece for staying with us & your review. We hope to see you back again soon.

Thank you Ann. We're glad you enjoyed your stay with us & we hope you return soon.

We understand small issues like this can put a damper on your holiday. I apologise for any inconvenience this caused upon arrival, however upon departure our housekeepers had to spend far more time than usual to clean this apartment.

Thanks Aaron for your review. We're glad you enjoyed your stay & hope to see you soon.

Thanks Grant for your great review.

Thanks Nicole & we hope you enjoyed your Easter Sunday. I have spoken to the cleaners regarding the remote.

Hi Suzanne, Thank you for staying with us & we hope to see you back again soon.

Thank you Alexander, were glad you enjoyed your stay & hope to see you again soon.

Thank you Caroline we're glad you enjoyed your stay & hope to see you again soon.

Hi Mia Miao Ping, Thank you for staying with us. We're happy you enjoyed your stay.

Thank you James, we are glad you enjoyed your stay.

Hello Vincent, I'm sorry you felt that way. We do call guests in advance to confirm arrival time and to best prepare for their stay. I hope your daughter enjoyed her visit to Mackay. The Team at Riviera Mackay

Hi Karina, Thanks for your lovely review, it was a pleasure having you stay with us in your riverview apartment.

Hi Jenni, Thanks for your review. We hope to see you back again soon.

Hi Geoffrey, Thank you for your review. We hope to see you back again soon.

Hi Warwick, Thank you for your review for our hotel. We are glad you enjoyed your stay in Mackay & the local Bluewater lagoon.

Thank you David for your review. I have passed this on to all our staff. We look forward to seeing you again in the future.

Thank you Debbie, the shower screen has been on order awaiting on manufacturing delays due to covid.

Thank you William on your great feedback, I'll be sure to pass it on to our team at Riviera Mackay.

Thank you for your feedback, it was great having you here. Hope to see you again soon.

Thank you Paul for your kind review. We are glad you enjoyed your stay & look forward to seeing you again in the future.

Thank you for your positive feedback & we look forward to seeing you again.

Thank you Gary, we're glad you enjoyed your stay & we look forward to seeing you again in the future.

Thank you Jason for your review, We looked forward to welcoming you back in 2022.

Thank you Neil for your review. Were glad you enjoyed your stay & look forward to welcoming you back in the future.