Outdoor pool, pool loungers

Reviews of Mackay Oceanside Central Hotel

4 out of 5
Mackay Oceanside Central Hotel
2C East Gordon Street, East Mackay, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 545 reviews" "
Rating 8 - Good. 128 out of 545 reviews" "
Rating 6 - Okay. 31 out of 545 reviews" "
Rating 4 - Poor. 17 out of 545 reviews" "
Rating 2 - Terrible. 17 out of 545 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, modern and clean, nice little cafe opening out to a great swimming pool, short walk to Iluka Park and Town Beach and fairly close to the Mackay CBD .... Best of all the price for a overnight stay is good value and quite competitive against other Hotels that don't present as well as Oceanside Central Hotel
Stayed 1 night in Apr 2024
Response from Peter B on 15 Apr 2024
Dear Matthew,Thank you for your wonderful review of Mackay Oceanside Central Hotel. We're pleased that you enjoyed the tranquility, modern amenities, and the cleanliness of our hotel. It's great to hear that our café and pool added to your experience, and that you found our location convenient for enjoying the local attractions.Looking forward to your next visit, and wishing you safe travels until then.Kind regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

FIONA, Aberdeen

Travelled with group
Liked: Cleanliness, staff & service
Room pleasant, beds very comfortable, good air-conditioning. Dishes, cutlery and microwave provided, though strangely no toaster. Only downside - television reception hopeless.
Stayed 1 night in Apr 2024
Response from Peter B on 15 Apr 2024
Dear Fiona,Thank you for taking the time to review your stay at Mackay Oceanside Central Hotel. We're glad that you found the room pleasant and the beds comfortable. It's great that the air-conditioning and kitchen amenities added to your comfort, though we apologise for the oversight regarding the toaster and the issue with the television reception. We appreciate your bringing these matters to our attention and will work on improving these aspects. We hope to have the opportunity to welcome you back and provide an even better experience.Kind regards,Guest Services, Mackay Oceanside Central Hotel

8/10 Good

Melody

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Peter B on 2 Apr 2024
Dear Melody,Thank you for taking the time to rate your recent stay. We're always looking for ways to improve, so we'd love to hear more about your experience to help us identify areas where we can do even better.Kind regards,Guest Services

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable
Stayed 1 night in Mar 2024
Response from Peter B on 26 Mar 2024
Dear John,It's great to hear that you had an enjoyable stay. We strive to create a welcoming and comfortable environment for all our guests, so knowing we hit the mark with you is truly rewarding.Thank you for choosing to stay with us and for taking the time to leave a review. We look forward to welcoming you back for another enjoyable visit in the future.Safe travels until we meet again!Kind regards, Guest Services, Mackay Oceanside Central Hotel

10/10 Excellent

Sherwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean looks like brand new and. worth every money,it is also close to the beach. The staff are all friendly. Overall a great place to stay. Highly recommended to all fellow travellers!
Stayed 9 nights in Mar 2024
Response from Peter B on 18 Mar 2024
Dear Sherwin,Thank you so much for the glowing review! We're delighted that you enjoyed the cleanliness of our hotel, found it to be excellent value for your money, and appreciated the convenient location near the beach. It's wonderful to know that our staff made you feel welcome. We're so happy you had a great stay and would highly recommend us to others!Kind regards,Guest Services

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Peter B on 18 Mar 2024
Dear Keith,Thank you for your positive rating and for highlighting our good location. We're glad that it added to the convenience of your stay.We look forward to welcoming you back in the future. Please travel safely to your next destination.Kind regards,Guest Services

8/10 Good

Maria

Stayed 2 nights in Mar 2024
Response from Peter B on 2 Apr 2024
Dear Maria,Thank you for taking the time to review Mackay Oceanside Central Hotel. We're pleased you had a positive experience overall. Would you mind sharing which aspects of your stay contributed to the 4-star rating? Your feedback will help us continue to excel.Kind regards,Guest ServicesMackay Oceanside Central Hotel

6/10 Okay

Joanne

Location was a little far away for what we wanted. Excellent for a one night stay to get your head down and refresh before continuing your journey. Ideal for a cheap budget stay .
Response from Peter B on 18 Mar 2024
Dear Joanne,Thank you for taking the time to write a review. We appreciate your feedback on the location. We're pleased that you found the hotel an excellent option for a convenient and budget-friendly overnight stay. We hope your travels went smoothly!Kind regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

Timur

Stayed 14 nights in Jan 2024
Response from Peter B on 25 Mar 2024
Dear Timur,Thank you for the 4-star rating on Expedia! We're glad you had a positive experience. If there's anything specific that stood out or areas where we could improve to make your next stay even better, we'd love to hear your thoughts.We look forward to welcoming you back in the future for another enjoyable visit.Kind regards,Guest Services, Mackay Oceanside Central Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasnt all round comforting for myself and partner and was lacking in cleanlyness qnd can hear everythi g outside
Stayed 1 night in Jan 2024
Response from PeterB on 30 Jan 2024
Dear Valued Guest,Thank you for choosing to stay with us and for sharing your feedback. We apologise that your stay was not as comfortable as you expected, and you found our cleanliness lacking. We also understand the disturbance caused by the outside noise. Your feedback is important to us and we will address these issues with our team to improve our services. We hope to have the opportunity to serve you better in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Tahlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from PeterB on 30 Jan 2024
Dear Tahlia,Thank you for choosing to stay with us and for your perfect score! It's wonderful that you had a great experience at our property. Your satisfaction is our top priority and we are thrilled that we met your expectations. We hope to welcome you back to Mackay Oceanside Central Hotel in the future. Safe travels to your next destination!Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful place to stay at. Clean, generous size, affordable. Quiet, great outlook, love staying here. We’re repeat visitors.
Stayed 1 night in Jan 2024
Response from Peter B on 9 Jan 2024
Dear Elizabeth,It's a pleasure to receive your 5-star review for Mackay Oceanside Central Hotel. We are thrilled that you find our hotel delightful, clean, spacious, and affordable. Your appreciation of the peaceful environment and the view is very encouraging. As repeat visitors, your continued choice to stay with us is the highest compliment. We are committed to maintaining the standards that bring you back each time.Looking forward to your next visit, and wishing you safe travels.Kind Regards,Guest Services,Mackay Oceanside Central Hotel

10/10 Excellent

Leeroy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay with my family
Stayed 2 nights in Dec 2023
Response from PeterB on 21 Dec 2023
Dear Leeroy,Thank you for choosing to stay with us and for sharing your positive experience. It's wonderful that you and your family enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you back in the future.Travel safely to your next destination.Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Jai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay.
Stayed 1 night in Dec 2023
Response from PeterB on 7 Dec 2023
Dear Jai,Thank you for choosing to stay with us. We're thrilled that you found Mackay Oceanside Central Hotel to be a lovely place to stay. Your positive feedback is greatly appreciated. Should your travels bring you back to Mackay, we look forward to hosting you again.Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was amost helpful person,very understanding,there was a mistake made with booking date,every effort was made overcoming this,even upgrading my room.I could not have asked for more given the situation,i was very grateful for their understanding.
Stayed 1 night in Nov 2023
Response from PeterB on 5 Nov 2023
Dear Rodney,We greatly appreciate your positive feedback about your recent stay at our Mackay hotel. Our team is delighted to hear that our receptionist was extremely helpful and understanding in addressing the booking date mistake. We're thrilled we could provide you with an upgraded room and that you felt grateful for our understanding.Kind Regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Markus

Stayed 1 night in Oct 2023
Response from PeterB on 30 Oct 2023
Dear Markus,Thank you for your fantastic 10/0 rating on your stay with us in Mackay. We're delighted to hear you had a perfect experience and we look forward to welcoming you back in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Stan

Business traveller
Modern, clean, tidy and well maintained rooms and facilities. Easy, hassle free check in and out. Very comfortable and easy stay. We will come back.
Stayed 1 night in Oct 2023
Response from PeterB on 25 Oct 2023
Dear Stan,Thank you for choosing to stay with us and we appreciate your 5-star rating and your positive feedback. We're delighted to hear that you found our rooms and facilities to be modern, clean, tidy, and well-maintained, and that your check-in and check-out experiences were hassle-free. We look forward to welcoming you back and providing another comfortable and easy stay in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hard to know where to start - shower door handle dangerous, shower grout full of mould, freezer in fridge totally iced up, no satellite channels as advertised, movies as advertised not working, smoke from neighbouring balconies necessitated us to keep door closed, noise at 1.30am from next door property absolutely ridiculous. Apart from that we had a ball!!
Stayed 3 nights in Oct 2023
Response from PeterB on 23 Oct 2023
Dear Paul,Thank you for choosing to stay with us and for taking the time to share your experience. We regret to learn about the issues you encountered during your stay and apologise for any inconvenience these issues may have caused.Despite these challenges, we're glad to hear that you still managed to enjoy your stay. Your feedback is invaluable to us as it helps us improve our services and facilities. We will address these concerns promptly.We hope you will give us another opportunity to serve you better in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

2/10 Terrible

Rohit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to standards
Not a pleasant experience with the accommodation
Stayed 4 nights in Oct 2023
Response from PeterB on 23 Oct 2023
Dear Rohit,We're sorry to hear that your experience didn't meet your expectations. We apologise for any inconvenience you may have faced during your stay. We value your feedback, and it would be greatly appreciated if you could provide more specific details about your experience to help us improve our services. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to make it right in the future. Safe travels to your next destination.Kind regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

Veljko

Liked: Cleanliness, staff & service
TV in the room didn’t work.
Stayed 1 night in Oct 2023
Response from PeterB on 23 Oct 2023
Dear Veljko,Thank you for choosing to stay with us. We regret to learn about the issue you encountered with the TV in your room. We apologise for any inconvenience this may have caused and assure you that we will look into this matter promptly.We appreciate your feedback and hope to have the opportunity to serve you better in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

Matt

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from PeterB on 16 Oct 2023
Dear Matt,Thank you for choosing to stay with us and for rating us 4 out of 5. We're glad that you had a positive experience and would love to hear more about your stay to help us improve our services.We hope your journey to your next destination is safe and we look forward to welcoming you back.Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Bo

Stayed 1 night in Oct 2023
Response from PeterB on 12 Oct 2023
Dear Bo,Thank you for choosing to stay with us at Mackay. We appreciate your perfect rating and your visit.We're thrilled to see that you had a fantastic stay, your satisfaction is our top priority, and we're glad we could meet your expectations. Travel safely to your next destination, and we hope to have the pleasure of welcoming you back in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

ERIFILI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms well kept, clean and comfortable. Front desk staff was lovely, very helpful and accommodating when we wanted a room change. Quiet at night but noisy neighbours very early in the morning for a prolonged period of time. Great value for money and would definitely stay again. Would be good if the cafe started operating again, even if it was for just breakfast. Overall very happy with our choice to stay there.
Stayed 1 night in Oct 2023
Response from PeterB on 30 Oct 2023
Dear Erifili,Thank you for choosing to stay with us,we are pleased that you liked our rooms, front desk staff, and value for money. We are also happy that you would stay with us again.We apologise for the noise from your neighbours that disturbed your sleep. We will try to ensure a quieter environment for our guests in the future. We appreciate your suggestion about the cafe and we hope to resume it's operation soon.We are glad that you were overall very happy with your choice and hope to welcome you back again to provide you with another great stay.Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Alistair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks again for a great stay, Quiet property in a great location. Twice in a week that says it all!
Stayed 1 night in Sep 2023
Response from PeterB on 11 Sept 2023
Dear Alistair,Thank you for your awesome review of Mackay Oceanside Central Hotel. We are delighted that you enjoyed your stay with us and that you liked our quiet property and great location. We are honoured to have you as our repeat guest and we appreciate your loyalty. We hope to see you again soon.Kind Regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Alistair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, nice and quiet.
Stayed 1 night in Sep 2023
Response from PeterB on 5 Sept 2023
Dear Alistair,Thank you for your lovely review. We are delighted to hear that you enjoyed our property and found it nice and quiet. We appreciate your rating, we hope you had a wonderful time in Mackay and hope to see you again soon.Kind regards,Guest ServicesMackay Oceanside Central Hotel

6/10 Okay

Hein

Travelled with family
Disliked: Property conditions & facilities
Beds and specialty the sofa bed in poor condition.
Stayed 2 nights in Sep 2023
Response from PeterB on 4 Sept 2023
Dear Hein,We are sorry that you were dissatisfied with the condition of the beds and especially the sofa bed. We apologise for any inconvenience and discomfort this may have caused you. We will inform our staff to address this issue as soon as possible. Despite this shortcoming we hope that you enjoyed your stay at Mackay, and we hope to have another opportunity to serve you better in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

4/10 Poor

Jennifer

Stayed 1 night in Aug 2023
Response from PeterB on 30 Aug 2023
Dear Jennifer,Thank you for providing feedback on your recent stay. We're sorry to learn that your experience fell short of your expectations.We apologise for any inconvenience you faced and hope that your travels are safe and pleasant as you move on to your next destination.Kind regards,Guest ServicesMackay Oceanside Central Hotel

4/10 Poor

Neil

Stayed 1 night in Aug 2023
Response from PeterB on 21 Aug 2023
Dear Neil,Thank you for taking the time to share your experience with us. We apologise for the inconvenience caused during your stay and we would like to know more so we can improve our serviceWe look forward to hearing for you soon!Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sales Rep Stay
I always choose to stay here… rooms are always clean, service is always good, and the chef does an amazing job with the food! Highly recommend.
Stayed 3 nights in Jul 2023
Response from PeterB on 24 Jul 2023
Dear Ben,We are thrilled that you always choose to stay with us and that you are always satisfied with our rooms, service and food. Thank you for your amazing review and rating and for your high recommendation. We look forward to hosting you again soon.Kind regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

Kaylynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2023
Response from PeterB on 21 Jul 2023
Dear Kaylynne,Thank you for your positive rating and your feedback. We're happy that you found our hotel clean and quiet. We hope you had a relaxing and enjoyable stay. We look forward to hosting you again in the future.Kind regardsGuest ServicesMackay Oceanside Central Hotel

4/10 Poor

Richard

Travelled with family
Disliked: Property conditions & facilities
Multiple lights outside our unit were out making it unsafe. There was a domestic disturbance the night we were there and the police came.
Stayed 1 night in Jul 2023
Response from PeterB on 17 Jul 2023
Dear Richard,Thank you for taking the time to leave a review of your stay at our hotel. We are sorry that you felt unsafe due to the lights being out. We take security and maintenance very seriously and will take the necessary steps to address the issues you have raised. We apologise also for any inconvenience caused by the domestic disturbance. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Guest Services

6/10 Okay

Stephen

Liked: Cleanliness
Supposed to be a dining facility but closed due to staff shortages. No local dining options.
Stayed 1 night in Jun 2023
Response from PeterB on 17 Jul 2023
Dear Stephen,Thank you for taking the time to leave a review of your stay at Mackay. We are sorry that our dining facility was closed we are actively recruiting to have it reopened. We understand how inconvenient this must have been and apologise for any inconvenience caused. Kind regards,Guest Services,Mackay Oceanside Central Hotel

4/10 Poor

Renee

Disliked: Cleanliness, staff & service
The property manager was offsite and did not respond to phone calls requesting assistance. The stairwells to the second floor of the property smelled strongly of urine and this was not cleaned during my stay. The taps to the bathtub had been removed - to keep people from using the bath? Both the restaurant and swimming pool were closed and notice was not given during booking. One reason for choosing this property was the restaurant availability.
Stayed 1 night in Jun 2023
Response from PeterB on 26 Jun 2023
Dear Renee,We are very sorry to read your feedback. We apologise for the inconvenience and frustration caused by the issues mentioned. We take your comments very seriously and we will investigate the issues you raised. We strive to provide a comfortable and pleasant stay for our guests, and we're sorry that we failed to meet your expectations. We hope you will give us another chance to redeem ourselves and show you our true standards of service.Kind regards,Guest ServicesHead Office

8/10 Good

Simone

Business traveller
Clean, no drama booking in, foods available, nice upstairs balcony
Stayed 1 night in Jun 2023
Response from PeterB on 5 Jun 2023
Hi Simone,Thank you for taking the time to share your feedback on your recent stay.We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Guest servicesMackay Oceanside Central Hotel

10/10 Excellent

Chentelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from PeterB on 5 Jun 2023
Hi ChantelleThank you for staying at our hotel.We are thrilled that you had a pleasant experience during your time with us and that your room provided the comfort you sought. We can't wait to have you as our guest again soon.Best regards,Guest servicesMackay Oceanside Central Hotel

8/10 Good

meghan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here twice in 2 months. Rooms are spacious & clean. A little bit further out of town but that didn’t bother us plus it’s quite. The only thing negative I can say about this property is that I wish it had a toaster in the room other than that we enjoyed both our stays.
Stayed 1 night in May 2023
Response from PeterB on 5 Jun 2023
Hi Meghan,Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear that you found our rooms spacious and clean. We appreciate your suggestion regarding having a toaster in the room and will take it into consideration for future improvements. We're pleased to know that overall you enjoyed both of your stays with us.We value your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Guest servicesMackay Oceanside Central Hotel

2/10 Terrible

peter

Our room absolutely stank. If the place wasn’t booked up we would have asked to be moved. On arrival we had to sit outside to get away from the smell. Then we quickly got changed and went out for dinner. When we came back the smell was even worse after being shut up. I had to spray my perfume around. Also the wet shower floor drained the wrong way and there was water all over the bathroom floor. There was no lighting above any of the mirrors and the room was dark. We have asked for a refund because it was so bad but they said since it was through Expedia we might have trouble. So I hope someone takes notice of this review and returns our money.
Stayed 1 night in May 2023
Response from PeterB on 5 Jun 2023
Dear Peter,Thank you for sharing your feedback regarding your recent stay. We apologise for the issues you encountered during your visit.We are truly sorry to hear about the odour in your room and for the inconvenience caused by the shower floor not draining properly. Your comments regarding the lack of lighting above the mirrors and the overall darkness of the room are duly noted as well.As bookings made through Expedia have specific policies and procedures, we recommend reaching out to Expedia's customer service directly for further assistance in resolving this matter.We appreciate your valuable feedback, as it helps us identify areas where we can improve our services. We take guest satisfaction seriously and will address these issues to ensure a better experience for future guests.Once again, we apologise for the inconveniences you faced during your stay, and we hope you will give us another opportunity to provide you with a more pleasant and satisfying experience should your travels bring you back to the area.Best regards,Guest servicesMackay Oceanside Central Hotel

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from PeterB on 5 Jun 2023
Hi SimonWe wanted to take a moment to thank you for choosing our hotel.We sincerely hope that you had a fantastic time during your stay and that your room provided the comfort you desired. We can't wait to have you back with us soon.Best wishes,Guest servicesMackay Oceanside Central Hotel

6/10 Okay

Richie

Stayed 1 night in May 2023
Response from PeterB on 5 Jun 2023
Hi RitchieWe wanted to extend our thanks for choosing to stay with us.We sincerely hope that you had a wonderful time at our hotel and that your room was comfortable.We look forward your return in the near future.'Sincerely,Guest servicesMackay Oceanside Central Hotel

8/10 Good

Mal

Stayed 1 night in Apr 2023
Response from PeterB on 5 Jun 2023
Hi MaiThanks you for staying with us.We hoped you enjoyed the Hotel and room, and look forward to seeing you again soon.Kind Regards, Guest servicesMackay Oceanside Central Hotel

8/10 Good

Desiree

Stayed 1 night in Apr 2023
Response from PeterB on 2 May 2023
Hi DesireeThank you for the great ratingWe are thrilled that you enjoyed your stay and look forward to your return visit.We wish you safe travels.Kind RegardsGuest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious room, very comfy bed, fully recommend to all
Stayed 1 night in Apr 2023
Response from PeterB on 24 Apr 2023
Dear Marilyn,We're delighted to hear that you had a comfortable stay with us, and that you found our room spacious and our bed comfortable.We appreciate your kind words. It means a lot to us when our guests enjoy their stay and feel inclined to share their experience with others.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Kind regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Very convenient location to 2 venues with live music, restaurants etc. Rooms were clean, nicely decorated and very well priced. Ours was a little noisy as we were next to the laundry and had some kids running through the complex knocking on people's doors. But overall a lovely property and we would absolutely stay again.
Stayed 1 night in Apr 2023
Response from PeterB on 13 Apr 2023
Dear Amber,Thank you for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay with us. It's great to know that you appreciated our location, close to restaurants and live music venues.We're glad that you found our rooms clean and well-priced. We apologise for the noise disturbance caused by the laundry and the kids running through the complex, but we're glad that it didn't affect your overall experience at our property.Thank you for your kind words, and we look forward to welcoming you back soon.Best regards,Guest ServicesMackay Oceanside Central Hotel

6/10 Okay

Megan

Stayed 1 night in Apr 2023
Response from PeterB on 11 Apr 2023
Dear Megan,Thank you for choosing to stay with us and for taking the time to leave a rating. We would like to learn more about the issues you experienced during your stay, so we can take steps to improve and ensure a better experience for our guests in the future. If you would like to discuss your experience further, please do not hesitate to contact us directly.Thank you again and we hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

6/10 Okay

Rodney, Longview

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Definitely not a waterfront property.
Stayed 1 night in Apr 2023
Response from PeterB on 6 Apr 2023
Dear Rodney,Thank you for choosing to stay with us We appreciate you taking the time to share your feedback with us. We apologise for any confusion regarding our property's name. We inherited the name when we acquired the hotel and thought it preferable to keep it as it had a long history We hope that you enjoyed your stay with us despite this and that we will have the opportunity to welcome you back in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

6/10 Okay

Catherine

Stayed 1 night in Mar 2023
Response from PeterB on 18 Apr 2023
Dear Catherine,Thank you for taking the time to share your feedback with us. We are sorry that your experience did not meet your expectations, and will use it to improve our service and facilities for future guests. We hope to have the opportunity to better serve you in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place, for the price point. Very very clean room, absolutely spotless and staff were nice. They even let me check in an hour early (lucky my room was ready) but I really appreciated that as otherwise I would have been sitting there waiting. It felt very safe, nice area and very close to the beach. The only complaint I have is the walls were super thin, you could hear others TVs etc which didn’t bother me personally but given there was no sound barrier it wasn’t super private. For this price point I honestly don’t think you will find anything nicer, very happy. Thank you.
Stayed 2 nights in Mar 2023
Response from PeterB on 8 Mar 2023
Dear Chloe,Thank you for choosing Mackay Oceanside Central Hotel for your recent stay and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our staff made you feel welcome. We appreciate your feedback regarding the noise level in the room, and we will take this into consideration as we continue to improve our facilities.Thank you again for your kind words and we wish you a safe journey onwardsKind Regards,Guest ServicesMackay Oceanside Central Hotel

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from PeterB on 8 Mar 2023
Dear Martin,We are glad to hear that you had a good experience during your stay with us. We appreciate your great rating and would love to hear more about what we could have done to make your stay even better. Please don't hesitate to reach out to us with any suggestions or concerns you may have.Thank you for staying with us, and we wish you safe travels.Kind Regards,Guest ServicesMackay Oceanside Central Hotel

10/10 Excellent

Christoffer

Stayed 2 nights in Mar 2023
Response from PeterB on 8 Mar 2023
Dear Christoffer,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay and that we were able to meet your expectations. Our team works hard to ensure that every guest has a pleasant stay, and we are glad to know that we were successful in your case.Thank you for choosing us and we hope to have the pleasure of welcoming you back soon.Kind Regards,Guest ServicesMackay Oceanside Central Hotel

6/10 Okay

Myles

Stayed 4 nights in Feb 2023
Response from PeterB on 6 Apr 2023
Dear Myles,Thank you for choosing to stay with us We appreciate you taking the time to share your feedback. We are glad to hear that you had a generally positive experience during your recent visit. If you have any specific feedback on how we can improve our services or amenities, we would be happy to hear it so that we can continue to provide our guests with the best possible experience.We hope to have the opportunity to welcome you back soonKind regards,Guest ServicesMackay Oceanside Central Hotel