Outdoor dining
Check availability

Reviews of The Metropolitan Hotel

3 out of 5
The Metropolitan Hotel
17 Gordon Street, Mackay, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 89 reviews" "
Rating 8 - Good. 40 out of 89 reviews" "
Rating 6 - Okay. 22 out of 89 reviews" "
Rating 4 - Poor. 8 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Would be ideal for a smoker..
Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff were friendly. Close to facilities.
It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.

8/10 Good

Len, Brisbane

Liked: Cleanliness, staff & service, room comfort
Good country pub in the middle of Mackay.
It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Centre of town, excellent value..
As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..

4/10 Poor

george, cairns queensland

Disliked: Staff & service, property conditions & facilities
Service leaves a lot to be desired
Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose for the type of accommodation required

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to Center of town, short walk t
I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.

8/10 Good

Alan & Mary, Glenden

Liked: Cleanliness, staff & service
Good position, great food.
We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.

8/10 Good

Stu, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room close to the CBD
Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate.

8/10 Good

Len

Liked: Cleanliness, staff & service, room comfort
Close to cbd and great meals.
A good old pub Accom with excellent meals and friendly staff. Very well priced overall.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Centrally located close to everything..
Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back!

4/10 Poor

Illy, QLD

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for.
Very cheap accommodation, but it shows. Room was tidy enough, however stains on sheets/carpet. Most lights didn't work (including fire escape) and tv remote had no batteries. It's okay if you're just looking for somewhere to sleep.

8/10 Good

Mike, Townsville

Liked: Staff & service, room comfort
Quiet and friendly
Just passing through great service and very convenient location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sarah, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and tidy hotel.
It was a nice stay in a comfortable, clean and nice hotel. It was nothing special but got to stay in.

6/10 Okay

cecile

Liked: Cleanliness, staff & service
Correct for a small budget, but wifi is missing
Contrary to the booking, there are NO family rooms for 4 people. AVOID room 7, which is terrible. Finally we were given two consecutive double bedrooms which were ok. Especillay for a such small price. NO WIFI, and television doesn't work. Nice staff, anyway. Rooms are clean.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Overnight pitstop
We struggled to find the entrance to the hotel and eventually discovered this was through the bar as there was no reception. The emphasis was clearly on the slot machines and bar. The barmaid checked us in. The room was dingy and small but it was clean. My partner said it was as close to hostel type accommodation as it was possible to get but still label itself a hotel. We ate there, in the bar. The food was good but could have been hotter. Just about OK for one night.

2/10 Terrible

Michael, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
Terrible, No hot water, tv reception was so bad I couldn't watch anything. Aircon did not work properly, it is above a pub if you need to sleep don't stay here, after paying full price before arriving they wanted to charge $200 to my credit card and said it would not be charged back for at least 4 days.......

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It was easy to book in and the rooms were clean. Our tv didnt work but wasnt to much of a bother as we were only there one night.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap. You get what you pay for.
The beds were clean and comfy but that's about it. Ok if you just want somewhere to sleep then move on.

8/10 Good

Gemma, Brisbane

Liked: Cleanliness, staff & service, room comfort
Clean hotel, not noisy during the week
Clean, simple room. Comfortable stay with good air-conditioning.

8/10 Good

Hugotroy, Brisbane

Liked: Staff & service
Very convenient,walk to restaurants,all you need!
20 metres from a Motel which was 3 times the price..rather have the difference in my pocket!

8/10 Good

Majken, Bjaeverskov DK

Liked: Cleanliness
Ok good value
Needed a night on a Budget

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelt like mothballs
Unfortunately the room was sprayed with very strong deodorant which stayed the entire visit. The room and surrounding is very dirty.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
This cannot be called an hotel any longer. Not clean at all....hair left in the shower, stains on the sheets, dusty, no bed side table.

10/10 Excellent

Cameo, Rockhampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The facilities and accommodation are great for the price. Everything was as expected with no surprises or disappointments, a nice overnight stop with a 1 year old child.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Room was perfect for a quick overnight stay. It's a little dated but overall very clean and had everything I needed. Very good value for money.

6/10 Okay

Wilson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a one night stop. Pub downstairs. Central to town!

6/10 Okay

Joel, Mr

Liked: Staff & service
Close to clubs and nice pub downstairs
Nice meals and friendly staff. Good location. Small but neat room.

6/10 Okay

Glen, Sunshine Coast

Liked: Cleanliness
Adequate - Central
Good, clean room. Quiet area. Close to city and amenities. Although some lights in the room did not work and the TV reception was annoying. Nice beds.

6/10 Okay

Maz, Sydney

Liked: Cleanliness
Last minute booking
Needed a hotel for the night, used the Expedia app to find this place. Centrally located in the Mackay CBD, this pub accommodation is a quintessential 1970's Australian motel. Clean, sparse and a journey back in time. They even supply single served of Coco Pops for breakfast!!! All this for $60, bargain!

6/10 Okay

Jessica, Melbourne

Liked: Cleanliness
Worth of money
definitely worth of the money. Cheap and affordable. Very clear though. Not too big, but it's very valuable. Has everything we need and very clean.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Metropolitan Mackay
The room was dated yet comfortable, the TV reception was poor.

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is clean and handy to town comfortable room and reasonable price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not bad. Would stay again.
Not a bad little pub, stayed four nights. Room was clean and tidy, cleaned daily and comfortable. My TV had terrible reception though. Only got a couple of channels. The light on my bedside blew one night and I left a note, it was fixed by that night. Meals downstairs are good value, and delicious. Although the pub is open late every night there was only one night I could hear noise from my room. Although it does say breakfast is supplied, it is literally just two pieces of bread they give you the night before to make toast. And a small box of cereal.

6/10 Okay

Fred, Australia - QLD - Regional QLD

Disliked: Cleanliness, property conditions & facilities
Facilities: Tired, Ordinary; Value: Economical; Service: Basic; Cleanliness: Poor; needs a recreational outdoor facility for children eg pool

10/10 Excellent

Russell, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Basic.but all I needed; Value: Great deal; Service: Go the extra mile, Very helpful and friendly; Cleanliness: Spotless;

10/10 Excellent

Neil, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
It's cheap and cheerful, but very good value. The place I choose to stay in when I'm in Mackay.

8/10 Good

Jamie

10/10 Excellent

clinton, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

David

Liked: Cleanliness
Facilities: Basic; Value: Fair price; Service: Polite; Cleanliness: Pleasant;

6/10 Okay

Steve, Australia - QLD - Sunshine Coast

Disliked: Staff & service

8/10 Good

Geoffrey, Australia - QLD - Regional QLD

Disliked: Property conditions & facilities
Facilities: Nothing special, Ordinary, Old; Value: Bargain; Service: Basic, Inoffensive, Sufficient; Cleanliness: Neat;

8/10 Good

Shane, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Older rooms but tidy; Value: Cheap; Cleanliness: Clean ; Old school rooms but Cheap, Tidy and Clean

10/10 Excellent

Rochelle

Liked: Staff & service, property conditions & facilities
Facilities: Good; Service: Outstanding;

8/10 Good

Thomas, Australia - QLD - Regional QLD

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Ordinary, Old; Value: Cheap, Affordable; Service: Professional, Good, Friendly, Seemingly understaffed; Cleanliness: Cigarette ash in sink ; Lamp has been dropped and doesn't work. Aircon leaks, door to bathroom doesn't slide all the way closed. Cigarette ash in sink

10/10 Excellent

james, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Len, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; Good room for one person, good sized bathroom, quiet,friendly staff.