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"The hotel room had a noticeable urine odor as soon as we walked in. We also observed mold on the bathroom ceiling, which was concerning. The following day, we had to call the front desk twice to request new towels, and it took five hours for them to be delivered. While the hotel looked appealing in the photos, the reality was quite disappointing and misleading."

"The Glidden House is a beautiful and well-kept property. It is very clean, the staff are great [friendly and helpful] and the breakfast is terrific. We stay here at least once a year. The surrounding area is safe and is surrounded by the Botanical Gardens, the Art Museum and a Natural History Museum, a University and is very close to the main campus of Cleveland Clinic."

"Rooms were very clean and staff was very attentive "

"The room was very shabby. Vinyl covering of bed frames and headboards were peeled, the grout in the bathroom was blackened/brown, and there was a huge empty space in the room, practically big enough to play pickleball (some furniture may have been missing?)."

"The pool wasn’t up and working at the moment Mann reason for the visit"

"Staff was very professional and well trained.Great job"

"Beautiful property, very clean, friendly staff"

"Clean and spacious room"

"Water pressure in shower was basically nothing. Not even enough to wash the body."