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The hotel staff are generally nice. Room size is good with a nice balcony. Quality of food was medium, eggs and omelette at breakfast should be made to order rather than precooked. The pool was ok, but not great for a resort hotel, rentals for bicycles, water balls and other items are expensive.
Nice enough hotel, first impression is not good, the check-in line was HUGE, like hundreds of people in line. If you have no Sheraton status or Sands casino status, be prepare for a long wait like I did. The staffs were professional but generally no friendly, I guess that's what's needed to process ...
I had my birthday celebration in Banyan Tree. The staff was very helpful and the birthday cake was great. The pillow was too soft for us. If the hotel could provide better pillow our stay would be much better.
Stunning hotel - very attentive staff - water park complex is lovely. Huge variety of food outlets. Shuttle buses to & from jet boat terminal and Macau old town. Would come again
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