Good afternoon,Thank you for your comment. We are very happy to read that you liked the bed of your room, the location of the hotel as well as the quality of service provided by the staff members. Your kind words will be transfered to them. Do not hesitate to talk about your experience around you.We wish you a pleasant day and are looking foward to welcoming you again soon.Best regards,The hotel manager.

Good afternoon,Thank you for leaving a comment ! We are happy to read that your stay went perfectly fine. Do not hesitate to talk about your experience around you.We wish you a lovely day and are looking foward to welcoming you again soon !Best regards,The hotel manager.

Good afternoon,Thank you for your comment ! We are happy to read that your stay with us went well and that you liked the location of the hotel, the spacious room and the quality of service provided by our staff members. Your kind words will be transfered to them. Do not hesitate to talk about your experience around you.We wish you a pleasant day and are looking foward to welcoming you again soon.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. We are glad that you has a nice stay at Hotel Silky overall. As for the small issue with the elevator, a technician will come this week to solve it. We are looking foward to welcoming you again soon and wish you a pleasant evening.Best regards,The hotel manager.

Good afternoon,Thank you for your lovely comment ! We are very glad to see that you enjoyed your stay with us ! Do not hesitate to talk about the hotel around you.We are looking foward to welcoming you again soon and wish you a pleasant evening !Best regards,The hotel manager.

Good afternoon,Thank you for your lovely comment! We are really happy to read that you had an excellent stay with us and that you liked your room with its view on the Fourviere basilica. Do not hesitate to talk about your experience around you !We are looking foward to welcoming you again soon and wish you a pleasant evening.Best regards,The hotel manager.

Good afternoon,Thank you for your super sweet review. We really appreciate your kind words and are happy to read that you enjoyed your stay in Lyon.Do not hesitate to talk about your experience around you.Happy new year !Best regards,The hotel manager.

Good afternoon,Thank you for your lovely comment! We are happy to read that you liked your stay at the hotel and that you enjoyed the location as well as the kindness of our staff. Your kind words will be transfered to our team members, who will be delighted to read them. Do not hesitate to talk about your stay around you.Have a lovely day and a nice end of the year.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. We are very happy that your stay went perfectly fine and that you liked the location of the hotel as well as the kindness of the staff. Your kind words will be transfered to them. Do not hesitate to talk about your experience around you.We wish you happy holidays and are looking foward to welcoming you again soon in our hotel.Best regards,The hotel manager.

Good afternoon,We are happy that you liked the lobby of the hotel as well as the location. We are aware of the hotel getting old and renovations are planned for next year. As for the elevator, the hotel being built in what was previously a Silk Shop, the space isn't the largest, however our team is always glad to help our customers if needed. We hope that you enjoyed the city of Lyon as well.Best regards,The hotel manager.

Good afternoon,Thank you for your lovely comment. We are happy to read that you liked the location of the hotel as well as the charm of it. Do not hesitate to talk about your experience around you and to contact us back in order for us to know how to make a future stay of yours better. That way, we can maybe get a 5/5 next time.Best regards,The hotel manager.

Good afternoon,Thank you for leaving a mark online. We are happy to read that your stay went fine. Do not hesitate to talk about your experience around you and to contact us back in order to have a more detailed feedback about your stay. The full satisfaction of our customers is indeed our main goal.We wish you a lovely day.Best regards,The hotel manager.

Good afternoon,Thank you for your kind words. We are really happy to see that you liked the size of the room, as well as the bathroom, the lobby area and the kindness of the team members. Your comment will be transfered to them. We are also very glad to read that you felt safe in the hotel, as it is something that is really dear to us. Do not hesitate to talk about your experience around you.We are looking foward to welcoming you again soon and wish you a pleasant day.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. We are happy to see that you liked the location of the hotel as well as the kindness of the staff. Your comment will be transfered to our team members. We took note of your other remarks. For the extra pillow, these were not available anymore, which is why they were never brought. We apologize again for the issue with the elevator which was out of our control. A technician will be coming as soon as the weekend ends to fix this as soon as possible.We wish you a pleasant day.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. The feedback of our customers is really important in order for us to reach our main goal which is their full satisfaction. We are very happy to see that you liked the location as well as the team members. As such, your comment will be transfered to them. As for the breakfast, we invite you to give us a more detailed feedback in order for us to understand how we can make it better. We apologize for the issues that happened in your room during your stay and a technician will come next week in order to fix what's needed to fix.We wish you a pleasant weekend.Best regards,The hotel manager.

Good afternoon,Thank you for your kind comment. We are really happy to see that your stay went very well. Do not hesitate to contact us back in order for us to receive a more detailed feedback. It is indeed our main goal to fully satisfy our customers.We wish you a lovely day and are looking foward to welcoming you again soon.Best regards,The hotel manager.

Good afternoon,Thank you for your lovely comment. We are happy to read that your stay went very well and that you liked our team. Your kind words will be transfered to them. Do not hesitate to talk about your stay around you.We wish you a lovely day and are looking foward to welcoming you again soon.Best regards,The hotel manager.

Good afternoon,Thank you for your kind words. We are very happy to read that you liked the location of the hotel. We are sad that you felt that the parkings were expensive, even though this is due to the being in the city center, and isn't related to the hotel in any way. We still hope that this didn't tarnish your stay too much.We are looking foward to welcoming you soon and wish you a pleasant weekend.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. The feedback of our customers help us improving towards our main goal which is their full satisfaction. As such, we invite you to contact us back to give us more details about your stay, so that we know how to make your next experience even better.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. We are really happy that you had a nice stay with us and that you found your room large enough for your family. Thank you also for noticing the cleaniness and the comfort provided by the room. We are however sad that you didn't like the colors as well as the curtains. It is our main goal that our customers are fully satisfied and will as such take into account your feedback.We wish you a lovely weekend and are looking foward to welcoming you again soon.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. We are very glad that your stay went really well and that you liked the team members. We will transfer them your kind words. We are however sad that you reduced the mark due to the price of the room, because as you said just after, your stay was during the Rugby World Cup which cause an understandable increase in price in the hotels in Lyon. We hope that you still liked the free beers as well as the involvement of the team to make your stay perfect.We wish you a lovely weekend and are looking foward to welcoming you again soon.Best regards,The hotel manager.

Bonjour Monsieur,Merci pour votre commentaire ! Nous sommes ravis de constater que votre séjour s'est bien passé. N'hésitez pas à nous recontacter afin de nous faire un retour plus détaillé afin de nous permettre de rendre votre expérience encore meilleure lors d'un prochain séjour.Passez une agréable journée et à bientôt !Bien cordialement,La direction.

Good afternoon Brenda,Thank you for your comment. We are pleased to see that your stay at Hotel Silky went perfectly fine. Do not hesitate to talk about the hotel around you.We are looking foward to welcoming you soon and wish you a pleasant day !Best regards,The hotel manager.

Good afternoon,Thank you for your positive comment. We are happy tht your stay went perfectly fine. We are looking foward to welcoming you again soon and wish you a pleasant day.Best regards,The hotel manager.

Good afternoon,Thank you for your positive comment. We are happy tht your stay went perfectly fine and that you liked our team, the rooms and the location of the hotel. We are looking foward to welcoming you again soon and wish you a pleasant day.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. We are really glad that your stay went great and are looking foward to welcoming you again soon in our hotel.For a next stay, make sure to call us before your arrival so that we can give you a room that would suit your needs the best.Best regards,The hotel manager.

Thank you sir for this fantastic review! We are pleased that you had a great time staying at our hotel.We are looking forward to seeing you again,Best regardsHotel Silky.

Good afternoon,Thank you for your comment! The feedback of our customers help us improve constantly towards our main goal which is their full satisfaction. We are very happy to see that your stay went fine overall and that you liked the size of the room, as well as the bathroom and the location. We are sorry about the smelling issues happening during your stay, which were due to the extreme heat and were out of our control. We take note of the other remarks about the cleaniness of the room and will investigate to know exactly what happened that day.We are looking foward to welcoming you again soon and wish you a pleasant weekend.Best regards,The hotel manager.

Good afternoon,Thank you for your positive comment. We are looking foward to welcoming you again soon and wish you a pleasant day. Do not hesitate to contact us back in order to give a more detailed feedback about your stay so that we can make your next experience perfect.Best regards,The hotel manager.

Good afternoon,Thank you for your comment! We are happy that your stay went fine and we are looking foward to welcoming you again. Do not hesitate to contact us back in order to know how we can improve your experience at Silky and have a perfect score after your next stay.We wish you a lovely day !Best regards,The hotel manager.

Good afternoon,Thank you for leaving a comment. The feedback of our customers is really important for us in order to acheive our main goal which is the satisfaction of our customers. We are very glad that you found the room clean and that you enjoyed our team members. We also take note of the state of the carpet and will make sure to change that for future renovations. We are sorry for the issue with the air conditionning. The situation that you describe is of course not representative of the quality of service provided by Hotel Silky. It was a technical problem that will be fixed as soon as our technician comes to the hotel.Best regards,The hotel manager.

Good afternoon,Thank you for your feedback. The comments of our customers are really important to improve towards our main goal which is the satisfaction of our customers.We are sorry to hear that you didn't enjoy your stay. As explained by our receptionist at your check-out, each of our rooms are different, and the pictures are uploaded by the group owners in Paris, meaning that we have no control over the website. We are however sad to read that you felt there was a smell of smoke in your room. This is obviously not representative of the quality of service provided by our hotel, as all of our rooms are non-smoking rooms. Maybe one of the customers around didn't get the rule. We apologize for the incident. As for the small lift, since the hotel is built in a silk shop, this is something that we won't be able to change. It does however provide the reception a nice and unique atmosphere that we are very proud of and want to maintain.Best regards,The hotel manager.

Good afternoon,Thank you for your comment. Your feedback is very important in order to improve constantly towards our main goal which is the satisfaction of our customers. We are glad that you liked the room as well as the location of the hotel. We are however sad to read that you felt we weren't worthy of being a 4-star hotel. We took note of your comment regarding the carpets and will do our best to see what would be the best solution to correct that with our team. As for the lack of fridge and lower temperatures for the A/C, as explained at your arrival, this was chosen as one of our main values is the protection of the planet. Having a fridge in each of our 46 rooms would directly contradict these values, that is why you have a water fountain at your entire disposal with very cold water at the lobby. Governments also recommend to not put the a/c more than 7 degrees below the outside temperature. We are sorry this caused some inconvenience regarding the water. Make sure for a next trip in Lyon to inform the reception about this issue so that we can try to make your experience better (providing a fan or putting your bottle in our own fridge for example).We wish you a lovely day.Best regards,The hotel manager.

Good afternoon,Thank you for your comment about your stay. We are really glad that you liked multiple elements in the hotel, especially our team. We will foward its members your comment. We also took note of your comment about the carpets and will make sure to change them for a future renovation.We wish you a lovely day!Best regards,The hotel manager.

Good afternoon,Thank you for your great comment left on Hotels.com. We really appreciate your positive feedback towards the hotel itself, the location, and the team. As such the comment will be fowarded to its members. We are looking foward to welcoming you soon and wish you a pleasant day.Best regards,The hotel manager.

Good afternoon,We are very happy to see that your stay went well and we thank you for your comment. Do not hesitate to contact us back in order to give us a more detailed feedback so that we can make your next stay even better.We wish you a pleasant day and are looking foward to welcoming you soon.Best regards,The hotel manager.

Good afternoon,We are very pleased to read that you enjoyed your stay with us. Thank you for your kind comment. We are happy to see that your found your room spacious and that you liked the location as well as the team of our hotel. These are elements that make us really proud and stand out. We are however sad to read that the coffee machine wasn't working properly. We do confirm however that the rooms are cleaned every day, but will check with the maids if any issue happened that day.We look foward to welcoming you soon and wish you a pleasant day.Best regards,The hotel manager.

Wow! Many Thanks Kendra for this excellent comments and note. Great Mention for Fatma!!! You describe very wel our hotel. Hope to welcome you again! Kind regards,

Dear Sophie, Very proud of our hotel and staff when i read your comments about your good experience.Many thanks for this excellent reply and note. Kind regards, Anita - General Manager

Chère Yahya, 6/10 ? Pouvez-vous me contacter pour quelles raisons cette note afin cela soit plus constructive pour nous. Dans l'attente de votre appel, tél: 0787303889

Merci Béatrice pour votre retour et votre excellente note de 10/10. Au plaisir!

Dear Jayme, Thanks to take time to share about your experience. We have no such reply about the rooms but note and verify that. However, we appreciate the rest. So, we'll pleased to welcome you again soon in Lyon. Regards,

Dear, Kedamath, Wow! Thanks for this 5/5. Perfect for us.Many thanks to choose our hotel and we hope to welcome you again. Regards,

Dear Glyn, Many thanks to share abour your experience. We note that you appreciated the location and different services of the hotel (24h/24). We insure you that we are 4stars hotel. Please to contact me to share exactly about that. I'm at your disposal. Regards,

Dear Christopher, it's a great pleasure to read your nice comments and have this excellent note of 5/5, Wow!Hope to welcome you again. Regards,

Dear Danilo, Many thanks for this excellent note and comments. It's a real pleasure to read this. Hope to welcome you again in the SILKY Hotel. Best regards,

Dear Frangelico,A great thank you for your positive feedback and very kind comment! We are truly happy to know you felt comfortable while staying at our hotel and would be pleased to have you stay at the Silky again in the future.Kind regards,

Dear Garry,Thank you for this amazing review! It was a pleasure to have you staying at the Hotel SIlky.We hope to see you soon !Best wishes

Dear Jitesh,A great thank you for your positive feedback and very kind comment! We are truly happy to know you felt comfortable while staying at our hotel and would be pleased to have you stay at the Silky again in the future.Kind regards,