- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
AVOID THIS PLACE: freezing flat and worst service
One of the worst services I ever experienced. The entire flat is the 5th floor of a very old building, no elevator. it doesnt even seem a flat. the flat overall is nice but bed is at the second level of the flat right below the roof. It was incredibly cold and the heater was not working. During the nights the temperature was around 15 degrees celsius. Worst service ever, they didnt fix anything. they put an external heater that was super old and noisy. I couldnt keep it on during the nights since I was scared it could have burnt out. On top of this, they have a very strict policy on check in (its free only between 5pm and 8pm). I received 7 calls from different people asking me what exact time I would have arrived. (they have a network of young kids that check in and out the apartments). Its very unconvenient since I was working and I didnt have an exact hour for finishing. I called HOTELS.com to ask for help but they couldnt since the owners of this place didnt reply emails and phone the entire night. Therefore, they couldnt relocate me. I strongly suggest to AVOID this place due to the horrible service and unprofessionality of what they provide and for the cold you will face during winter.