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Reviews of AMERON Luzern Hotel Flora

4 out of 5
AMERON Luzern Hotel Flora
Seidenhofstrasse 5, Lucerne, LU

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1006 reviews" "
Rating 8 - Good. 282 out of 1006 reviews" "
Rating 6 - Okay. 49 out of 1006 reviews" "
Rating 4 - Poor. 21 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, small but clean rooms, good check in service, however when checking out we had paid in advance on Expedia and it didn’t show in their system and they tried to charge us twice. Thankfully they took our word for it based on our confirmation email showing it was paid. Overall good stay close to train station and within walking distance to everything
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Yogesh, Jupiter

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Ken, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location
Stayed 1 night in Apr 2024
Response from Andreas on 15 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel and enjoyed our excellent location. Your satisfaction is our top priority, and we hope to welcome you back again in the future. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

10/10 Excellent

Alexandr

Great location super central to the city, helpful staff, reasonable prices.
Stayed 1 night in Apr 2024
Response from Andreas on 15 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's central location, helpful staff, and reasonable prices. Your satisfaction is our top priority, and we're pleased that we could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back on your next visit. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Andreas on 13 Apr 2024
We're glad to hear that you had a great stay. If you have any suggestions or comments on how we can improve further, please feel free to share. Your feedback is valuable to us as we strive to make every guest experience exceptional.Best regardsAndreas and the AMERON Luzern Team

10/10 Excellent

Alison, Tehachapi

Literally steps from the Chapel Bridge, Hotel AMERON Luzern Hotel Flora could not be faulted.
Stayed 2 nights in Apr 2024
Response from Andreas on 13 Apr 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a flawless experience at AMERON Luzern Hotel Flora and that our location near the Chapel Bridge exceeded your expectations. If you ever find yourself back in the area, we'd be delighted to welcome you again for another fantastic stay.

10/10 Excellent

Chandandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated next to the Chapel bridge, this property has all the amenities that you need. 5 mins walk to the beautiful attraction and many dining options to choose from. The room and bathroom were clean. The staff is very friendly.
Stayed 2 nights in Mar 2024
Response from Andreas on 8 Apr 2024
It sounds like you had a fantastic stay with us! We're delighted to hear that you enjoyed our convenient location next to the Chapel Bridge and found our amenities to your liking. It's great to know that you appreciated the cleanliness of the room and bathroom, as well as the friendliness of our staff. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Warm regards Andreas and the AMERON Team

10/10 Excellent

Satwant

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Lucerne train station and chapel bridge. It has lots of restaurants and bakeries near by. Staff is helpful and with comfort room you get some complimentary services which are cherry on top.
Stayed 3 nights in Apr 2024
Response from Andreas on 7 Apr 2024
Thank you for your fantastic rating! We're delighted to hear that you enjoyed the convenience of our location near Lucerne train station and the Chapel Bridge. It's great to know that you found our staff helpful and appreciated the complimentary services with the comfort room. We hope to welcome you back for another excellent stay in the future!Warm regardsAndreas and the AMERON Team

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent.
Stayed 2 nights in Mar 2024
Response from Andreas on 4 Apr 2024
We're thrilled that you found our location excellent! Being centrally located allows our guests to easily access all the attractions and amenities that Lucerne has to offer. Whether it's exploring the historic Old Town, taking a leisurely stroll along the lake, or hopping on public transportation to venture further afield, our location makes it convenient for guests to make the most of their stay. If there's anything specific you'd like to know or if you have any further feedback to share, please feel free to reach out. We're here to ensure you have a fantastic stay!Best regards Andreas and the Flora Team

10/10 Excellent

Angela, Houston

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to the covered chapel bridge, subway, and many dining options. Upon check in we also were given a code to use for free public transportation.
Stayed 1 night in Mar 2024
Response from Andreas on 28 Mar 2024
Thank you for your amazing review. We're pleased to hear that you enjoyed our convenient location. Providing you with a code for free public transportation upon check-in is part of our commitment to enhancing your overall experience and ensuring your stay is as convenient as possible. We hope to have the opportunity to welcome you back in the future!Kind regards Andreas and the Flora Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can get loud on weekends til very late
Stayed 2 nights in Mar 2024
Response from Andreas on 19 Mar 2024
Thank you for your feedback. We appreciate your positive comments. Regarding the noise on weekends, we apologize for any inconvenience this may have caused you. Indeed, due to our central location, there can be increased activity in the surrounding area, especially on weekends. We hope to have the opportunity to welcome you back in the future.Kind regards Andreas and the AMERON Luzern

10/10 Excellent

Heidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in this hotel. We stayed in 4 different hotels in this trip, and this was the best. Location was steps away from the Chapel bridge. Close to the train station. Breakfast was very good with many choices. The whole hotel seems very clean. The bed was comfortable. The bathroom was very clean. Very organized in communication as I get emails for the city guest pass days before arrival.
Stayed 3 nights in Feb 2024
Response from Andreas on 9 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that we were able to provide you with a memorable experience. It's great to know that you appreciated our convenient location near the Chapel Bridge and train station, as well as our delicious breakfast options and cleanliness throughout the hotel. We strive to provide excellent service and communication, and we're glad to hear that you found our pre-arrival emails helpful. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards Andreas and the AMERON Team

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a convenient location.
Stayed 2 nights in Feb 2024
Response from Andreas on 5 Mar 2024
Thank you for your feedback! We're glad to hear that you found our property nice and in a convenient location. We hope to have the opportunity to welcome you back in the future!Best regards Andreas and the AMERON Team

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Andreas on 29 Feb 2024
Thank you for your amazing feedback. We're delighted to hear that you enjoyed our hotel's location! If there's anything else we can assist you with or if you have any feedback to share, please don't hesitate to let us know. We hope to welcome you back again soon!Kind regards Andreas and the AMERON Flora Team

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024
Response from Andreas on 24 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our central location and cleanliness. We look forward to welcoming you back again soon!Best regards Andreas and the AMERON Team

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location! Close to train station and to main points of interest. Nice rooms.
Stayed 2 nights in Feb 2024
Response from Andreas on 26 Feb 2024
Thank you for your feedback! We're glad to hear that you enjoyed the hotel's location, close to the train station, and main points of interest, as well as the quality of the rooms. We hope to welcome you back in the future!Kind regardsAndreas and the AMERON Flora Team

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024
Response from Andreas on 24 Mar 2024
We truly appreciate your fantastic review! It's delightful to know that you had a great stay and found our central location and cleanliness to your liking. We can't wait to have you stay with us again!Kind regards Andreas and the Flora Team

10/10 Excellent

Carol

Stayed 4 nights in Feb 2024
Response from Andreas on 24 Mar 2024
Thank you for taking the time to share your feedback with us. We're happy to hear that you had a good experience during your stay.Best regards Andreas and the AMERON Luzern Team

10/10 Excellent

Nilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice facilities
Stayed 2 nights in Feb 2024
Response from Andreas on 8 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our great location and facilities. We appreciate your support and hope to welcome you back again soon!Kind regardsAndreas and the AMERON Team

8/10 Good

Yuk Yin Sherman

Stayed 1 night in Jan 2024
Response from Andreas on 20 Mar 2024
Thank you very much for the positive evaluation of your stay in our hotel. We are glad that you enjoyed your stay with us.Warm regards, Your AMERON Team

8/10 Good

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andreas on 5 Feb 2024
Thank you for your excellent review! We're delighted to hear that your stay in our house exceeded your expectations. We hope to welcome you back soon.Best regardsAndreas and the AMERON Team

8/10 Good

Jeffrey, East York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in central Luzern close to the train station and river
Stayed 2 nights in Jan 2024
Response from Andreas on 30 Jan 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay and found our location in central Luzern close to the train station and the river to be convenient.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to share.Kind regards Andreas and the Team

10/10 Excellent

Ryon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andreas on 25 Jan 2024
Thank you very much for the perfect review! We're thrilled to hear that you had such a positive experience.Warm regardsAndreas and the AMERON Luzern Team

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andreas on 12 Jan 2024
Thank you for the positive review! We're delighted to hear you had a good experience. We look forward to serving you again in the future.Best regardsAndreas and the Team

10/10 Excellent

Megan

Stayed 2 nights in Dec 2023
Response from Andreas on 27 Jan 2024
Thank you so much for your fantastic review! We are thrilled to hear that you thoroughly enjoyed your stay with us. We're delighted to have contributed to your positive experience.Warm regards Andreas and the Team

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andreas on 12 Jan 2024
Thank you for the 5 out of 5 rating! We're thrilled to hear that your stay was entirely satisfying. If you have any additional comments or specific requests, please feel free to let us know. We look forward to welcoming you back soon.Best regards Andreas and the AMERON Team

10/10 Excellent

Jajati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property at awesome location close to the transportation hub ie. Luzern station. You could literally walk under 2mins with luggage’s. Very good cleanliness and comfort of the bed.
Stayed 2 nights in Jan 2024
Response from Andreas on 12 Jan 2024
We appreciate your wonderful feedback! It's great to hear that you enjoyed our property's awesome location. We're pleased that you found our cleanliness impressive and the bed comfortable.We look forward to hosting you again for another comfortable stay!Best regardsAndreas and the AMERON Team

10/10 Excellent

Shiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay the Ameron was amazing. It was a bit on the pricier side but worth every penny. The breakfast buffet was great and the mini bar is included in price. The location was perfect. You can literally leave your room 5 minutes before the train leaves. The property was super clean and staff was very friendly and helpful. If you are visiting Lucerne, this is the place to be.
Stayed 2 nights in Dec 2023
Response from Andreas on 12 Jan 2024
We sincerely appreciate your fantastic review! It brings us joy to hear that your stay at Ameron was amazing and worth every penny. We're pleased that you enjoyed the great breakfast buffet, inclusive mini bar, perfect location, cleanliness, and the friendly and helpful staff.Your recommendation means a lot to us, and we look forward to welcoming you back whenever you visit Lucerne!Best regardsAndreas and the AMERON Team

10/10 Excellent

Susan Fatimeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super kind and helpful. Room was very clean and hotel was in a safe location.
Response from Andreas on 28 Dec 2023
Thank you for your wonderful feedback! We're delighted that our staff's kindness and helpfulness made a positive impression on you. Maintaining a high standard of cleanliness in our rooms is a priority, and we're glad you found it satisfactory. Ensuring a safe environment for our guests is of utmost importance to us. We're thrilled you felt secure during your stay. We hope to welcome you back for another exceptional experience!Kind regards Andreas and the AMERON Team

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Andreas on 26 Dec 2023
Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a wonderful experience during your stay.Best regards Andreas and the Team

8/10 Good

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jessica and Team on 16 Dec 2023
Thank you very much for your most appreciated feedback. We are happy that you had a great time.Warm regards,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is less than a five minute walk from the train station, is super modern, quiet, and comfortable. The beds are great; the bathroom is compact.
Stayed 2 nights in Dec 2023
Response from Andreas on 14 Dec 2023
Thank you for your review! We're thrilled to hear you found our hotel ultra-modern, quiet, and comfortable, just a short walk from the train station. We're glad you enjoyed the great beds, even though the bathroom is compact. We appreciate your feedback and hope to welcome you back soon!Best regards Andreas and the Team

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the great location of this property!! The train station is only a 5 min walk. The area is very safe too. The room is decent size, clean and the breakfast is awesome! We really staying here and would highly recommend it to anyone visiting Switzerland!
Stayed 4 nights in Dec 2023
Response from Andreas on 14 Dec 2023
Thank you for sharing your wonderful experience! We're delighted that you enjoyed our property's fantastic location, the nearby train station, and the safety of the area. It's great to hear that you found the room spacious, clean, and enjoyed the awesome breakfast! We appreciate your recommendation and look forward to welcoming you back!Best regards Andreas and the AMERON Team

8/10 Good

ZIAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice and helpful staff. Room 614 had a bad smell to it. Avoid that room.
Stayed 6 nights in Dec 2023
Response from Andreas on 14 Dec 2023
Thank you for your feedback. We're thrilled you appreciated our excellent location and our helpful staff.We're sorry to hear about the issue with Room 614. Your comment is valuable, and we'll address this promptly to ensure a better experience for our guests in the future.Best regardsAndreas and the Team

8/10 Good

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andreas on 8 Dec 2023
Thank you so much for your very good review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best regards Andreas and the Team

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location and staff was very helpful and friendly. The noise was a little loud because it sounded like there were workers working lat at night and early (before 6 am). I would recommend the hotel.
Stayed 2 nights in Dec 2023
Response from Andreas on 8 Dec 2023
Thank you for your kind words regarding our property, location, and the helpfulness of our staff. We apologize for the inconvenience caused by the noise disruptions during your stay.We appreciate your recommendation and hope to have the pleasure of welcoming you back soon for an improved experience.Kind regards Andreas and the Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located location.
Closely located to main station and chapel bridge.
Stayed 2 nights in Nov 2023
Response from Andreas on 8 Dec 2023
Thank you for your very positiv feedback! We're glad you found our hotel centrally located, close to the main station and Chapel Bridge.We hope you enjoyed your stay and look forward to welcoming you again soon!Best regards Andreas and the Team

10/10 Excellent

Philip

Stayed 1 night in Dec 2023
Response from Jessica and Team on 23 Dec 2023
Thank you very much for your most appreciated feedback and recimmendation. Merry Christmas!

10/10 Excellent

Venkata

Stayed 4 nights in Nov 2023
Response from Andreas on 22 Dec 2023
We are absolutely thrilled by your outstanding review! It's truly heartening to know that your stay was so positive. We look forward to welcoming you back soon.Warm regardsAndreas and the Team

10/10 Excellent

Russell Senica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Andreas on 8 Dec 2023
Thank you very much for your excellent 5-star rating! We're delighted that you had a wonderful experience during your stay with us. Should your travels bring you back to the area in the future, we'd be thrilled to welcome you again!Warm regards Andreas and the Team

2/10 Terrible

Thanh Ngan

Stayed 2 nights in Nov 2023
Response from Andreas on 19 Dec 2023
I'm sorry to hear the experience didn’t meet your expectations. If there's anything specific we can improve on, we'd appreciate hearing about it. Thank you for your feedback.Kind regards Andreas and the Team

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night. But the staff was excellent and very helpful. Would stay there again.
Stayed 1 night in Nov 2023
Response from Andreas on 3 Dec 2023
Thank you for your kind words! We're thrilled that our staff provided excellent and helpful service during your brief stay. We would be delighted to welcome you back for another enjoyable experience whenever your travels bring you our way again!Warm regardsAndreas and the AMERON Team

10/10 Excellent

Ankur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is fantastic. Very near to the train station and old town. Lucerne is a very walkable city and you cannot go wrong with this hotel. The staff is very efficient and friendly. The only problem we had in our 4 nights stay was that when you shower, you can flood the entire bathroom if not careful. Other than this, we loved our stay here. We surely be back.
Stayed 4 nights in Nov 2023
Response from Andreas on 28 Nov 2023
Thank you for your wonderful feedback! We're thrilled that you found our location and the old town fantastic, and that our staff was efficient and friendly. We're delighted you enjoyed exploring Lucerne.We apologize for the issue you encountered with the shower and appreciate you bringing this to our attention. Rest assured, we'll investigate and take steps to rectify this to ensure a more comfortable stay for our future guests.We're grateful for your patronage and look forward to welcoming you back on your next visit to Lucerne!Warm regards Andreas and the Team

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk spoke perfect English and were not snobby. The location of the hotel is close to the train/bus station and the tourist attractions. The hotel also includes a ticket to the local public transportation and for certain museums. At the front desk, it included a map of Lucerne with attractions. All in all, the hotel and its services are worthy of the price 👍.
Stayed 2 nights in Nov 2023
Response from Andreas on 21 Nov 2023
Thank you for your fantastic feedback! We're delighted that you found our front desk accommodating and appreciated the convenient location near transportation hubs and attractions.Your appreciation of our services means a lot. We're committed to delivering value for the price and look forward to hosting you again!Warm regards Andreas and the Team

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and it was an overall nice one night stay.
Stayed 1 night in Nov 2023
Response from Andreas on 20 Nov 2023
Thank you for your feedback! We're pleased to hear that you enjoyed our great location during your stay.We hope to welcome you back for another visit soon!Warm regards Andreas and the Team

10/10 Excellent

Sascha

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Andreas on 17 Nov 2023
Thank you sincerely for your outstanding rating! We're absolutely thrilled that your experience with us earned a perfect score.It was our pleasure to meet and exceed your expectations, delivering a top-notch experience. If we've managed to make your stay flawless, that's the ultimate reward for us.Kind regards Andreas and the AMERON Team

10/10 Excellent

Alvamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AMERON Luzern on 14 Nov 2023
Thank you very much for your excellent rating and wonderful feedback. Warm regards, Jessica and Team

8/10 Good

Rod

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location! The person that checked us in was so welcoming and helfpul. The weather was really warm, and the in room air conditioning couldnt keep the room cool enough.
Stayed 1 night in Sep 2023
Response from AMERON Luzern on 14 Nov 2023
Thank you very much for staying at our hotel during your visit in Lucerne and thank you for your nice comments about our team. Warm regards, Jessica Ternes and the Flora Team

10/10 Excellent

Derek, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and great location close to the train station. It would be nice for an upgrade to smart TVs to watch streaming services.
Stayed 2 nights in Nov 2023
Response from Andreas on 7 Nov 2023
Thank you for taking the time to provide your feedback. We're delighted to know that you found your room to be very clean and appreciated our convenient location near the train station.Your suggestion about upgrading to smart TVs for streaming services is noted. We continuously strive to enhance our guests' experience, and your input is valuable in this regard.We hope to welcome you back in the future.Warm regards Andreas and the Team